Brother DCP J525W User Manual

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B
B
Error and Maintenance messagesB
As with any sophisticated office product, errors may occur and consumable items may need to be 
replaced. If this happens, your machine identifies the error and shows an error message. The 
most common error and maintenance messages are shown below.
You can correct most errors and routine maintenance by yourself. If you need more help, the 
Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/
.
Note
The information button ( ) lights up when an error message appears on the screen. Press 
to display the error message screen.
 
TroubleshootingB
Error MessageCauseAction
B&W Print Only
Replace Ink One or more of the colour ink 
cartridges have reached the end of 
their life.
You can use the machine in 
monochrome mode for approximately 
four weeks depending on the number 
of pages you print.
While this message appears on the 
LCD, each operation works in the 
following way:
 Printing
If you choose  Greyscale in the 
Advanced  tab of the printer driver 
you can use the machine as a 
monochrome printer.
Duplex print is not available when 
this message appears. 
(DCP-J725DW)
 Copying
If the paper type is set to 
Plain Paper  you can make 
copies in monochrome.
Duplex copy is not available when 
this message appears. 
(DCP-J725DW)
If the paper type is set to 
Other Glossy , Brother BP71  or 
Brother BP61  the machine will stop 
all print operations.  Replace the ink cartridges. (See 
Replacing the ink cartridges
 
uu page 37.)
If you unplug the machine or take out 
the ink cartridge, you cannot use the 
machine until you change to a new ink 
cartridge.
 
						

							44
Cannot DetectYou installed a new ink cartridge too 
quickly and the machine did not detect 
it. Take out the new ink cartridge and 
re-install it slowly until it clicks.
If you are using non Brother Original 
ink the machine may not detect the ink 
cartridge. Replace the cartridge with a Brother 
Original ink cartridge. If the error 
message remains, contact your 
Brother dealer.
An ink cartridge is not installed 
correctly. Take out the new ink cartridge and 
re-install it slowly until it clicks. (See 
Replacing the ink cartridges
 
uu page 37.)
Cannot Print
Replace Ink One or more of the ink cartridges have 
reached the end of their life. The 
machine will stop all print operations. Replace the ink cartridges. (See 
Replacing the ink cartridges
 
uu page 37.)
Cover is Open The scanner cover is not completely 
closed. Lift the scanner cover and then close it 
again.
The ink cartridge cover is not 
completely closed. Firmly close the ink cartridge cover 
until it clicks.
Data Remaining Print data is left in the machines 
memory. Press 
Stop/Exit . The machine will 
cancel the job and clear it from the 
memory. Try to print again.
Document Jam
(DCP-J725DW) The document was not inserted or fed 
correctly, or the document scanned 
from the ADF was too long. (See 
Using the ADF (DCP-J725DW 
only)  uu page 24.)
(See  Document jam (DCP-J725DW)  
uu page 49.)
High Temperature The print head is too warm. Allow the machine to cool down.
Hub is Unusable.
(DCP-J725DW) A Hub or USB Flash memory drive 
with Hub has been connected to the 
USB direct interface. Hubs, including USB Flash memory 
drives that have a hub built-in, are not 
supported. Unplug the device from the 
USB direct interface.
Error MessageCauseAction
 
						

							Troubleshooting45
B
Ink Absorber Full The ink absorber box or flushing box is 
full. These components are periodic 
maintenance items that may require 
replacement after a period of time to 
ensure optimum performance from 
your Brother machine. Because these 
components are periodic maintenance 
items, the replacement is not covered 
under the warranty. The need to 
replace these items and the time 
period before replacement is 
dependent on the number of purges 
and flushes required to clean the ink 
system. These boxes acquire 
amounts of ink during the different 
purging and flushing operations. The 
number of times a machine purges 
and flushes for cleaning varies 
depending on different situations. For 
example, frequently powering the 
machine on and off will cause 
numerous cleaning cycles since the 
machine automatically cleans upon 
power up. The use of non-Brother ink 
may cause frequent cleanings 
because non-Brother ink could cause 
poor print quality which is resolved by 
cleaning. The more cleaning the 
machine requires the faster these 
boxes will fill up.
Note
Repairs resulting from the use of 
non-Brother supplies may not be 
covered under the stated product 
warranty.
 
The ink absorber box or flushing box 
will need to be replaced. Contact 
Brother Customer Service or your 
local Brother Authorised Service 
Centre to have your machine serviced.
Other reasons for cleaning are:
1 The machine automatically cleans  itself after sitting idle for more than 
30 days (infrequent use).
2 The machine automatically cleans  itself after the ink cartridges have 
been replaced 12 times.
InkAbsorberNearFullThe ink absorber box or flushing box is 
near full. Call Brother Customer Service / your 
Brother dealer.
Ink low One or more of the ink cartridges are 
near the end of their life. Order a new ink cartridge. You can 
continue printing until the LCD shows 
Cannot Print
. (See Replacing the 
ink cartridges  uu page 37.)
Low Temperature The print head is too cold. Allow the machine to warm up.
Media Error
(DCP-J725DW) The memory card is either corrupted, 
incorrectly formatted, or there is a 
problem with the memory card. Put the card firmly into the slot again to 
make sure it is in the correct position. 
If the error remains, check the media 
drive (slot) of the machine by putting in 
another memory card that you know is 
working.
Error MessageCauseAction
 
						

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Media is Full.
(DCP-J725DW)The memory card or USB Flash 
memory drive you are using has no 
available space or already contains 
999 files. Your machine can only save to your 
memory card or USB Flash memory 
drive if it contains less than 999 files. 
Delete unused files to free some 
space and try again.
No File
(DCP-J725DW) The memory card or USB Flash 
memory drive in the media drive does 
not contain a .JPG file. Put the correct memory card or USB 
Flash memory drive into the slot again.
No Ink Cartridge An ink cartridge is not installed 
correctly. Take out the new ink cartridge and re-
install it slowly until it clicks. (See 
Replacing the ink cartridges
 
uu page 37.)
No Paper Fed The Photo Paper Tray is in the  Photo 
printing position. (DCP-J725DW) Verify that the Photo Paper Tray is in 
the 
Normal  printing position. 
(See step d and the Important note in 
Loading photo paper (DCP-J725DW 
only)  uu page 15.) 
The machine is out of paper or paper 
is not correctly loaded in the paper 
tray. Do one of the following:
 Refill the paper in the paper tray, 
and then press  Mono Start or 
Colour Start .
 Remove the paper and load it 
again, and then press Mono Start  
or  Colour Start . (See Loading 
paper and other print media  
uu page 11.)
The paper is jammed in the machine. Remove the jammed paper by  following the steps in Printer jam or 
paper jam  uu page 50.
(DCP-J725DW only)
If this error occurs often during duplex 
copying or duplex printing, the paper 
feed rollers may be stained with ink. 
Clean the paper feed rollers. 
( uu Advanced User’s Guide:  Cleaning 
the paper feed rollers )
Paper dust has accumulated on the 
surface of the paper pick-up rollers. Clean the paper pick-up rollers. 
(
uu Advanced User’s Guide:  Cleaning 
the paper pick-up rollers )
The Jam Clear Cover is not closed 
correctly. Check the Jam Clear Cover is closed 
evenly at both ends. (See 
Printer jam 
or paper jam  uu page 50.)
Error MessageCauseAction
 
						

							Troubleshooting47
B
Out of Memory The machines memory is full. If a copy operation is in process
Press Stop/Exit  and wait until the 
other operations that are in progress 
finish, and then try again.
The memory card or USB Flash 
memory drive you are using does not 
have enough free space to scan the 
documents. (DCP-J725DW) Press 
Stop/Exit .
Delete unused files from your memory 
card or USB Flash memory drive to 
make some free space and then try 
again.
Paper Jam [Front]
(DCP-J725DW) Paper is jammed in the machine. Remove the jammed paper by 
following the steps in Paper is jammed 
at the front of the machine 
(DCP-J725DW)  uu page 50.
Make sure the paper length guide is 
set to the correct paper size.
Paper Jam  
(DCP-J525W)
PaperJam Front,Rear 
(DCP-J725DW) Paper is jammed in the machine. Remove the jammed paper by 
following the steps in Paper is jammed 
at the front and back of the machine  
uu page 51.
Make sure the paper length guide is 
set to the correct paper size.
Paper Jam [Rear]
(DCP-J725DW) Paper is jammed in the machine. Remove the jammed paper by 
following the steps in Paper is jammed 
at the back of the machine 
(DCP-J725DW)  uu page 51.
Make sure the paper length guide is 
set to the correct paper size.
Paper dust has accumulated on the 
surface of the paper pick-up rollers. Clean the paper pick-up rollers. 
(
uu Advanced User’s Guide:  Cleaning 
the paper pick-up rollers )
Screen init. Fail The Touchscreen was pressed before 
the power on initialization was 
completed. Make sure that nothing is touching or 
resting on the Touchscreen.
Debris may be stuck between the 
lower part of the touchscreen and its 
frame. Insert a piece of stiff paper between 
the lower part of the touchscreen and 
its frame and slide it back and forth to 
push out the debris.
Unable to CleanXX
Unable to Init.XX
Unable to PrintXX
Unable to ScanXX The machine has a mechanical 
problem.
—OR
—
A foreign object such as a paper clip or 
ripped paper is in the machine. Open the scanner cover and remove 
any foreign objects and paper scraps 
from inside the machine. If the error 
message continues, disconnect the 
machine from the power for several 
minutes and reconnect it.
Error MessageCauseAction
 
						

							48
Unusable Device
Disconnect device from
front connector & turn
machine off & then on
(DCP-J725DW)A broken device has been connected 
to the USB direct interface.
Unplug the device from the USB direct 
interface, then press   to turn the 
machine off and then on again.
Unusable Device
Please Disconnect
USB Device.
(DCP-J725DW) A USB device or USB Flash memory 
drive that is not supported has been 
connected to the USB direct interface.
For more information, visit us at 
http://solutions.brother.com/
.Unplug the device from the USB direct 
interface. Turn the machine off and 
then on again.
Wrong Ink Colour A colour ink cartridge has been 
installed in the Black ink cartridge 
position. Check which ink cartridges are not 
matched by colour to their ink 
cartridge positions and move them to 
their correct positions.
Wrong Paper Size The Paper Size setting does not 
match the size of paper in the tray. Or, 
you did not set the paper guides in the 
tray to the indicators for the paper size 
you are using. 1 Check that the paper size you 
choose matches the size of paper 
in the tray.
2 Make sure you loaded the paper in  a Portrait position, by setting the 
paper guides at the indicators for 
your paper size.
3 After you have checked the paper  size and the paper position, press 
Mono Start  or Colour Start .
Error MessageCauseAction
 
						

							Troubleshooting49
B
Error animations displayB
Error animations display step-by-step 
instructions when paper gets jammed. You 
can read the steps at your own pace by 
pressing t to see the next step and  s to go 
back a step.
Document jam (DCP-J725DW)B
Documents can jam in the ADF unit if they are 
not inserted or fed correctly, or if they are too 
long. Follow the steps below to clear a 
document jam.
Document is jammed in the top of the 
ADF unit
B
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cRemove the jammed document by 
pulling it upward.
 
dClose the ADF cover.
ePress  Stop/Exit .
IMPORTANT
To avoid document jams close the ADF 
cover correctly by pushing it gently in the 
middle.
 
Document is jammed inside the ADF 
unit
B
aTake out any paper from the ADF that is 
not jammed.
bLift the document cover.
cPull the jammed document out to the 
left.
 
dClose the document cover.
ePress Stop/Exit .
 
						

							50
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine.
Paper is jammed at the front of the 
machine (DCP-J725DW)
B
If the LCD shows Paper Jam [Front], 
follow these steps:
aUnplug the machine from the electrical 
socket.
bIf the paper support flap is open, close it, 
and then close the paper support. Pull 
the paper tray completely out of the 
machine.
 
cPull the two green levers inside the 
machine to release the jammed paper.
 
dPull out the jammed paper (1). 
eLift the Jam Clear Flap, and remove the 
jammed paper.
 
fPush the two green levers back to the 
original positions.
 
gPush the paper tray firmly back into the 
machine.
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							Troubleshooting51
B
hWhile holding the paper tray in place, 
pull out the paper support until it clicks, 
and then unfold the paper support flap.
Make sure you pull out the paper 
support until it clicks.
iRe-connect the power cord.
Paper is jammed at the back of the 
machine (DCP-J725DW)
B
If the LCD shows Paper Jam [Rear] , 
follow these steps:
aUnplug the machine from the electrical 
socket.
bOpen the Jam Clear Cover (1) at the 
back of the machine. 
 
cPull the jammed paper out of the 
machine.
 
dClose the Jam Clear Cover.
Make sure the cover is closed correctly.
 
eRe-connect the power cord.
Paper is jammed at the front and back 
of the machine
B
If the LCD shows Paper Jam  (DCP-J525W) 
or  PaperJam Front,Rear  
(DCP-J725DW), follow these steps.  
aUnplug the machine from the electrical 
socket.
bIf the paper support flap is open, close it, 
and then close the paper support. Pull 
the paper tray completely out of the 
machine.
 
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							52
cPull the two green levers inside the 
machine to release the jammed paper.
 
dPull out the jammed paper (1). 
eLift the Jam Clear Flap, and remove the 
jammed paper.
 
fOpen the Jam Clear Cover (1) at the 
back of the machine. 
 
gPull the jammed paper out of the 
machine.
 
hClose the Jam Clear Cover.
Make sure the cover is closed correctly.
 
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