Brother DCP J525W User Manual

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Error and Maintenance messagesB
As with any sophisticated office product, errors may occur and consumable items may need to be 
replaced. If this happens, your machine identifies the error and shows an error message. The 
most common error and maintenance messages are shown below.
You can correct most errors and routine maintenance by yourself. If you need more help, the 
Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/
.
Note
The...

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Cannot DetectYou installed a new ink cartridge too 
quickly and the machine did not detect 
it. Take out the new ink cartridge and 
re-install it slowly until it clicks.
If you are using non Brother Original 
ink the machine may not detect the ink 
cartridge. Replace the cartridge with a Brother 
Original ink cartridge. If the error 
message remains, contact your 
Brother dealer.
An ink cartridge is not installed 
correctly. Take out the new ink cartridge and 
re-install it slowly until it clicks....

Troubleshooting45
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Ink Absorber Full The ink absorber box or flushing box is 
full. These components are periodic 
maintenance items that may require 
replacement after a period of time to 
ensure optimum performance from 
your Brother machine. Because these 
components are periodic maintenance 
items, the replacement is not covered 
under the warranty. The need to 
replace these items and the time 
period before replacement is 
dependent on the number of purges 
and flushes required to clean the ink...

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Media is Full.
(DCP-J725DW)The memory card or USB Flash 
memory drive you are using has no 
available space or already contains 
999 files. Your machine can only save to your 
memory card or USB Flash memory 
drive if it contains less than 999 files. 
Delete unused files to free some 
space and try again.
No File
(DCP-J725DW) The memory card or USB Flash 
memory drive in the media drive does 
not contain a .JPG file. Put the correct memory card or USB 
Flash memory drive into the slot again.
No Ink...

Troubleshooting47
B
Out of Memory The machines memory is full. If a copy operation is in process
Press Stop/Exit  and wait until the 
other operations that are in progress 
finish, and then try again.
The memory card or USB Flash 
memory drive you are using does not 
have enough free space to scan the 
documents. (DCP-J725DW) Press 
Stop/Exit .
Delete unused files from your memory 
card or USB Flash memory drive to 
make some free space and then try 
again.
Paper Jam [Front]
(DCP-J725DW) Paper is jammed...

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Unusable Device
Disconnect device from
front connector & turn
machine off & then on
(DCP-J725DW)A broken device has been connected 
to the USB direct interface.
Unplug the device from the USB direct 
interface, then press   to turn the 
machine off and then on again.
Unusable Device
Please Disconnect
USB Device.
(DCP-J725DW) A USB device or USB Flash memory 
drive that is not supported has been 
connected to the USB direct interface.
For more information, visit us at 
http://solutions.brother.com/...

Troubleshooting49
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Error animations displayB
Error animations display step-by-step 
instructions when paper gets jammed. You 
can read the steps at your own pace by 
pressing t to see the next step and  s to go 
back a step.
Document jam (DCP-J725DW)B
Documents can jam in the ADF unit if they are 
not inserted or fed correctly, or if they are too 
long. Follow the steps below to clear a 
document jam.
Document is jammed in the top of the 
ADF unit
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aTake out any paper from the ADF that is 
not jammed....

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Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine.
Paper is jammed at the front of the 
machine (DCP-J725DW)
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If the LCD shows Paper Jam [Front], 
follow these steps:
aUnplug the machine from the electrical 
socket.
bIf the paper support flap is open, close it, 
and then close the paper support. Pull 
the paper tray completely out of the 
machine.
 
cPull the two green levers inside the 
machine to release the jammed paper.
 
dPull out the jammed...

Troubleshooting51
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hWhile holding the paper tray in place, 
pull out the paper support until it clicks, 
and then unfold the paper support flap.
Make sure you pull out the paper 
support until it clicks.
iRe-connect the power cord.
Paper is jammed at the back of the 
machine (DCP-J725DW)
B
If the LCD shows Paper Jam [Rear] , 
follow these steps:
aUnplug the machine from the electrical 
socket.
bOpen the Jam Clear Cover (1) at the 
back of the machine. 
 
cPull the jammed paper out of the 
machine....

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cPull the two green levers inside the 
machine to release the jammed paper.
 
dPull out the jammed paper (1). 
eLift the Jam Clear Flap, and remove the 
jammed paper.
 
fOpen the Jam Clear Cover (1) at the 
back of the machine. 
 
gPull the jammed paper out of the 
machine.
 
hClose the Jam Clear Cover.
Make sure the cover is closed correctly.
 
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