Brother DCP 8085DN User Manual

68
Printing difficulties
DifficultiesSuggestions
No printout.„Check that the machine is plugged in and the power switch is 
turned on.
„Check that the toner cartridge and drum unit are installed 
properly. (See Replacing the drum unit on page 103.)
„Check the interface cable connection on both the machine and 
your computer. (See the Quick Setup Guide.)
„Check that the correct printer driver has been installed and 
chosen.
„Check to see if the LCD is showing an error message. (See 
Error and maintenance...

Troubleshooting and routine maintenance
69
C
Scanning difficultiesC
Software difficultiesC
The machine does not print 
on both sides of the paper 
even though the printer 
driver setting is Duplex.Check the paper size setting in the printer driver. You need to 
choose A4, Letter, Legal or Folio.
The machine is not printing 
or has stopped printing and 
the machine’s status LED is 
yellow.Press Job Cancel. As the machine cancels the job and clears it 
from the memory it may produce an incomplete...

70
Paper handling difficultiesC
DifficultiesSuggestions
The machine does not load 
paper.
The LCD shows No Paper 
or a Paper Jam message. „If there is no paper, load a new stack of paper into the paper 
tray.
„If there is paper in the paper tray, make sure it is straight. If the 
paper is curled, you should straighten it. Sometimes it is 
helpful to remove the paper, turn the stack over and put it back 
into the paper tray.
„Reduce the amount of paper in the paper tray, and then try 
again.
„Check that...

Troubleshooting and routine maintenance
71
C
Print quality difficultiesC
DifficultiesSuggestions
Printed pages are curled.„Low quality thin or thick paper or not printing on the 
recommended side of the paper could cause this problem. Try 
turning over the stack of paper in the paper tray.
„Make sure that you choose the Paper Type that suits the print 
media type you are using. (See Acceptable paper and other 
print media on page 14.)
Printed pages are smeared. The Paper Type setting may be incorrect for...

72
The network scanning 
feature does not work.
The network printing 
feature does not work.(Windows®) The firewall setting on your PC may be rejecting the 
necessary network connection. Follow the instructions below to 
configure your firewall. If you are using a personal firewall 
software, see the user’s guide for your software or contact the 
software manufacturer.
 (Windows
® XP SP2)
aClick the Start button, Control Panel, 
Network and Internet Connections and then 
Windows Firewall. Make sure that...

Troubleshooting and routine maintenance
73
C
The network scanning 
feature does not work.
The network printing 
feature does not work.
(Continued)(Windows Vista®):
aClick the Start button, Control Panel, 
Network and Internet, Windows Firewall and click 
Change settings.
bWhen the User Account Control screen appears, do the 
following.
„Users who have administrator rights: Click Continue.
„For users who do not have administrator rights: Enter 
the administrator password and click OK.
cMake sure that...

74
Improving the print qualityC
Examples of poor print 
qualityRecommendation
 
White lines across the page„Make sure that you use paper that meets our specifications. A rough 
surfaced paper or thick print media can cause the problem. (See 
Acceptable paper and other print media on page 14.)
„Make sure that you choose the appropriate media type in the printer 
driver or in the machine’s Paper Type menu setting. (See Acceptable 
paper and other print media on page 14 and Basic tab in the Software 
User’s...

Troubleshooting and routine maintenance
75
C
 
Page skewed„Make sure that the paper or other print media is loaded properly in the 
paper tray and that the guides are not too tight or too loose against 
the paper stack.
„Set the paper guides correctly. (See Loading paper in the standard 
paper tray on page 10.)
„If you are using the MP tray, see Loading paper in the multi-purpose 
tray (MP tray) on page 12.
„The paper tray may be too full.
„Check the paper type and quality. (See Acceptable paper and...

76
 
Envelope Creases
aOpen the back cover.
bPull the blue lever until the mark (c) reaches beside the mark ( ) 
as shown below.
cResend the print job. 
Note
When you have finished printing, open the back cover and reset the 
two blue levers back to their original position.
 
 
Curled or wavy„Check the paper type and quality. High temperatures and high 
humidity will cause paper to curl.
„If you do not use the machine often, the paper may have been in the 
paper tray too long. Turn over the stack of...

Troubleshooting and routine maintenance
77
C
 
Curled„Turn the paper over in the paper tray, and print again. (Excluding 
Letterhead paper) If the problem remains, switch the Anti-Curl Lever 
as follows:
1 Open the back cover.
 
2 Lift the lever (1) and slide the lever (2) in the direction of the arrow.
 
„Lift up the Output Tray Support Flap (1).
 
„Choose Reduce Paper Curl mode in the printer driver. (See Other 
Print Options (for Windows®) or Print Settings (for Macintosh®) in the 
Software User’s...