Brother DCP 8065DN User Manual

							Troubleshooting and routine maintenance59
Error messagesC
As with any sophisticated office product, errors may occur. If this happens, your machine will 
identify the error and display an error message. The most common error messages are shown 
below.
Error MessageCauseAction
Check Paper 
Size Paper is not the correct size. Load the correct size of paper and then set the 
Paper Size (Menu, 1 , 2). (See  Paper Size  on 
page 17.) Then, set the Tray Use for copying 
and printing ( Menu, 1, 5 , 1 or  Menu , 1,  5, 2). 
(See  Tray use in Copy mode  on page 18 and 
Tray use in Print mode  on page 18.) 
Cooling Down
Wait for a 
while The temperature of the drum unit or 
toner cartridge is too hot. The 
machine will pause its current print 
job and go into cooling down mode. 
During the cooling down mode, you 
will hear the cooling fan running 
while the LCD shows 
Cooling 
Down , and Wait for a while .Make sure that you can hear the fan in the 
machine spinning and that the exhaust outlet 
isnt blocked by something.
If the fan is spinning, remove any obstacles that 
surround the exhaust outlet, and then leave the 
machine turned on but do not use it for several 
minutes.
If the fan is not spinning follow the suggestions 
below.
Turn off the machines power switch and then 
turn it on again. If the error message continues 
leave the machine for several minutes and then 
try it again.
Cover is Open The front cover is not closed 
completely. Close the front cover of the machine.
The fuser cover is not closed 
completely. Open the back cover, and then open the fuser 
cover. Remove jammed paper if there is any, 
and then close the fuser cover and the back 
cover.
The document cover is not closed 
completely. Remove the document from the scanner glass, 
and then close the document cover.
Doc. Cover 
Open The document cover is not closed 
completely. Remove the document form the ADF, remove 
the document on the scanner glass, and then 
close the document cover.
Document Jam The document was not inserted or 
fed properly, or the document 
scanned from the ADF was too 
long. See 
Document jams  on page 62 or Using the 
ADF  on page 10.
 
						

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Drum Near EndThe drum unit is near the end of its 
life. Use the drum unit until you have a print quality 
problem; then replace the drum unit with a new 
one.
See 
Replacing the drum unit (DR-520)
 on page 76
The drum counter was not reset 
when a new drum was installed. 1. Open the front cover, and then press 
Clear/Back .
2. Press  1 to reset.
Duplex 
Disabled  
(DCP-8065DN only)
The duplex tray is not installed 
properly. Remove the duplex tray and install it again.
Dust on Drum The primary corona wire on the 
drum unit needs to be cleaned. Clean the primary corona wire on the drum unit. 
(See 
Cleaning the corona wire  on page 71.)
Fuser Error The temperature of fuser unit does 
not rise at a specified temperature 
within specified time. Turn the power switch off, wait a few seconds, 
and then turn it on again. Leave the machine for 
15 minutes with the power on.
The fuser unit is too hot.
No PaperThe machine is out of paper or 
paper is not properly loaded in the 
paper tray. Do one of the following:
„ Refill the paper in the paper tray or MP tray.
„ Remove the paper and load it again.
No Tray The paper tray is not completely 
closed. Close the paper tray properly.
Out of Memory The machine’s memory is full. Copy operation in progress
Do one of the following:
„ Press  Start to copy the scanned pages.
„ Press  Stop/Exit  and wait until the other 
operations in progress finish, and then try 
again.
Printing operation in process
Do one of the following: „ Reduce print resolution. (See  Advanced tab 
in the Software User’s Guide on the 
CD-ROM .)
„ Clear the data from the memory by pressing 
Job cancel .
Paper Jam 
Back The paper is jammed in the back of 
the machine. (See 
Paper jams  on page 63.)
Paper Jam 
Duplex The paper is jammed in the duplex 
tray. (See 
Paper jams  on page 63.)
Paper Jam 
Inside The paper is jammed inside the 
machine. (See 
Paper jams  on page 63.)
Paper Jam 
MPTray The paper is jammed in the MP tray 
of the machine. (See 
Paper jams  on page 63.)
Error MessageCauseAction
 
						

							Troubleshooting and routine maintenance61
Paper Jam 
Tray1
Paper Jam 
Tray2The paper is jammed in the paper 
tray of the machine.
(See 
Paper jams  on page 63.)
Replace Fuser It is time to replace the fuser unit. Call Brother Customer Service to replace the 
fuser unit.
Replace Laser It is time to replace the laser unit. Call Brother Customer Service to replace the 
laser unit.
Replace PF 
Kit1 It is time to replace the paper 
feeding kit for Tray 1. Call Brother Customer Service to replace the 
PF Kit 1.
Replace PF 
Kit2 It is time to replace the paper 
feeding kit for Tray 2. Call Brother Customer Service to replace the 
PF Kit 2.
Replace PF 
KitMP It is time to replace the paper 
feeding kit for the MP tray. Call Brother Customer Service to replace the 
PF Kit MP.
Scanner 
Locked The scanner lock is locked. Open the document cover, then release the 
scanner lock lever, and press Stop/Exit.
Toner Error The toner cartridge and drum unit 
assembly is not installed properly. Reinstall the toner cartridge.
Toner Life 
End The toner cartridge and drum unit 
assembly is not installed properly, 
or the toner cartridge is used up 
and printing is not possible. Do one of the following:
„ Re-install the toner cartridge and drum unit 
assembly.
„ Replace the toner cartridge with a new one. 
(See  Replacing the toner cartridge (TN-
550/TN-580)  on page 73.)
Toner Low If the LCD shows Toner Low, you 
can still print; however, the 
machine is telling you that the toner 
cartridge is near the end of its life 
and the toner will soon run out. Order a new toner cartridge now.
Too Many 
Trays More than one optional tray is 
installed. The maximum number of optional trays is one. 
Remove any additional trays.
Unable to 
Init.
(Initialize)
Unable to 
Print The machine has a mechanical 
problem.
Turn off the machine’s power switch and then 
turn it on again. If the error message continues 
leave the machine for several minutes before 
you try to print, copy or scan again.
Unable to 
Scan The machine has a mechanical 
problem. Turn off the machines power switch and then 
turn it on again. If the error message continues 
leave the machine for several minutes and then 
try it again.
Document is too long for duplex 
scanning. Press 
Stop/Exit . Use a suitable size of paper for 
duplex scanning. See  Scan on page 94.
Error MessageCauseAction
 
						

							62
Document jamsC
If the document is jammed, follow the steps 
below.
Document is jammed in the top of the 
ADF unit
C
The document may get jammed if it is not 
inserted or fed properly, or if it is too long. 
Follow the steps below to clear a document 
jam.
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document out to the 
left.
 
dClose the ADF cover.
ePress Stop/Exit .
Document is jammed under the 
document cover
C
aTake out any paper from the ADF that is 
not jammed.
bLift the document cover.
cPull the jammed document out to the 
right.
 
dClose the document cover.
ePress Stop/Exit .
Document is jammed at the output 
tray
C
aTake out any paper from the ADF that is 
not jammed.
bPull the jammed document out to the 
right.
 
cPress Stop/Exit .
 
						

							Troubleshooting and routine maintenance63
Document is jammed in the duplex 
slot (DCP-8065DN only)
C
aTake out any paper from the ADF that is 
not jammed.
bPull the jammed document out to the 
right.
 
cPress Stop/Exit .
Paper jamsC
To clear paper jams, please follow the steps 
in this section.
HOT SURFACE 
After you have just used the machine, some 
internal parts of the machine will be 
extremely hot. When you open the front or 
back cover of the machine, DO NOT touch 
the shaded parts shown in the illustration.
 
 
Paper is jammed inside the machineC
aPull the paper tray completely out of the 
machine.
bUse both hands to slowly pull out the 
jammed paper.
 
 
						

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cPress the cover release lever to open 
the front cover. 
 
dSlowly take out the drum unit and toner 
cartridge assembly. The jammed paper 
may be pulled out with the toner 
cartridge and drum unit assembly, or 
this may release the paper so you can 
pull it out of the paper tray opening.
 
CAUTION 
To prevent damage to the machine from 
static electricity, DO NOT touch the 
electrodes shown in the illustration.
 
 
ePut the drum unit and toner cartridge 
assembly back in the machine.
 
fClose the front cover.
gPut the paper tray firmly back in the 
machine.
 
						

							Troubleshooting and routine maintenance65
Paper is jammed at the back of the 
machine
C
aPress the cover release lever to open 
the front cover.
 
bTake out the drum unit and toner 
cartridge assembly.
 
cOpen the back cover.  
d Pull the tabs at the left and right hand 
sides toward you to open the fuser 
cover (1). 
 
eUsing both hands, gently pull the 
jammed paper out of the fuser unit.
 
fClose the back cover.
1
 
						

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gPut the drum unit and toner cartridge 
assembly back in the machine.
 
hClose the front cover.
Paper is jammed in the duplex tray 
(DCP-8065DN only)
C
aPull the duplex tray completely out of the 
machine.
 
bPull the jammed paper out of the 
machine or the duplex tray.
 
cPut the duplex tray back in the machine. 
 
						

							Troubleshooting and routine maintenance67
Paper is jammed inside the drum unit 
and toner cartridge assembly
C
aPress the cover release lever to open 
the front cover.
 
bTake out the drum unit and toner 
cartridge assembly. 
 
cHold down the lock lever on the right and 
take the toner cartridge out of the drum 
unit.
Take out the jammed paper if there is 
any inside the drum unit.
 
dPut the toner cartridge back into the 
drum unit until you hear it lock into place. 
If you put it in properly, the lock lever will 
lift automatically.
 
ePut the drum unit and toner cartridge 
assembly back in the machine.
 
fClose the front cover.
 
						

							68
Routine maintenanceC
CAUTION 
The drum unit contains toner, so handle it 
carefully. If toner scatters on your hands or 
clothes, wipe or wash it off with cold water 
at once.
 
Cleaning the outside of the 
machineC
CAUTION 
Use neutral detergents. Cleaning with 
volatile liquids such as thinner or benzine 
will damage the outside surface of the 
machine.
  
DO NOT use cleaning materials that 
contain ammonia.
  
DO NOT use isopropyl alcohol to remove 
dirt from the control panel. It may crack the 
panel.
 
Clean the outside of the machine as 
follows:
C
aPull the paper tray completely out of the 
machine.
 
bWipe the outside of the machine with a 
soft cloth to remove dust.
 
cRemove anything that is stuck inside the 
paper tray.