Brother DCP 8020 User Manual

							IMPORTANT INFORMATION   13 - 4
Laser safety
This equipment is certified as a Class I laser product under the U.S. 
Department of Health and Human Services (DHHS) Radiation 
Performance Standard according to the Radiation Control for Health 
and Safety Act of 1968. This means that the equipment does not 
produce hazardous laser radiation.
Since radiation emitted inside the equipment is completely confined 
within protective housings and external covers, the laser beam 
cannot escape from the DCP during any phase of user operation.
FDA regulations
U.S. Food and Drug Administration (FDA) has implemented 
regulations for laser products manufactured on and after August 2, 
1976. Compliance is mandatory for products marketed in the United 
States. The following label on the back of the DCP indicates 
compliance with the FDA regulations and must be attached to laser 
products marketed in the United States.
WARNING
Use of controls, adjustments or performance of procedures other 
than those specified in this manual may result in hazardous invisible 
radiation exposure.Manufactured:
BROTHER CORP. (ASIA) LTD.
BROTHER BUJI NAN LING FACTORY 
Gold Garden Industry, Nan Ling Village, Buji, Rong Gang, 
Shenzhen, China. 
This product complies with FDA radiation performance standards, 
21 CFR Subchapter J.
 
						

							13 - 5   IMPORTANT INFORMATION
WARNING
Changes or modifications not expressly approved by Brother 
Industries, Ltd. may void the user’s authority to operate the 
equipment.
Internal laser radiation
Max. Radiation Power
Wave Length
Laser Class5 mW
760 - 810 nm
Class IIIb (Accordance with 21 CFR 
Part 1040.10)
 
						

							IMPORTANT INFORMATION   13 - 6
Important safety instructions
1Read all of these instructions.
2Save them for later reference.
3Follow all warnings and instructions marked on the product.
4Before cleaning, turn off the DCP’s power switch and unplug the 
power cord from the wall outlet. Do not use liquid or aerosol 
cleaners. Use a damp cloth for cleaning.
5Do not use this product near water.
6Do not place this product on an unstable cart, stand, or table. 
The product may fall, causing serious damage to the product.
7Slots and openings in the cabinet and the back or bottom are 
provided for ventilation; to ensure reliable operation of the 
product and to protect it from overheating, these openings must 
not be blocked or covered. The openings should never be 
blocked by placing the product on a bed, sofa, rug, or other 
similar surface. This product should never be placed near or 
over a radiator or heater. This product should never be placed 
in a built-in installation unless proper ventilation is provided.
8This product should be operated from the type of power source 
indicated on the label. If you are not sure of the type of power 
available, call your dealer or local power company.
Use only the power cord supplied with this DCP.
9This product is equipped with a 3-wire grounded plug, a plug 
having a third (grounded) pin. This plug will only fit into a 
grounded power outlet. This is a safety feature. If you are unable 
to insert the plug into the outlet, call your electrician to replace 
your obsolete outlet. Do not defeat the purpose of the grounded 
plug.
10Do not allow anything to rest on the power cord. Do not place 
this product where people can walk on the cord.
11If an extension cord is used with this product, make sure that the 
total ampere ratings on the products plugged into the extension 
cord do not exceed the extension cord ampere rating. Also, 
make sure that the total of all products plugged into the wall 
outlet does not exceed 15 amperes (USA only).
12Wait until pages have exited the DCP before picking them up.
 
						

							13 - 7   IMPORTANT INFORMATION
13Never push objects of any kind into this product through cabinet 
slots, since they may touch dangerous voltage points or short 
out parts resulting in the risk of fire or electric shock. Never spill 
liquid of any kind on the product. Do not attempt to service this 
product yourself because opening or removing covers may 
expose you to dangerous voltage points and other risks and 
may void your warranty. Refer all servicing to a Brother 
Authorized Service Center. For the location of your nearest 
Brother Authorized Service Center, please call: 
In USA: 1-800-284-4357 or In Canada: 1-877-BROTHER. 
(See Brother numbers on page i.)
14Unplug this product from the wall outlet and refer servicing to a 
Brother Authorized Service Center under the following 
conditions: 
■When the power cord is damaged or frayed.
■If liquid has been spilled into the product.
■If the product has been exposed to rain or water.
■If the product does not operate normally when the operating 
instructions are followed. Adjust only those controls that are 
covered by the operating instructions. Improper adjustment 
of other controls may result in damage and will often require 
extensive work by a qualified technician to restore the 
product to normal operation.
■If the product has been dropped or the cabinet has been 
damaged.
■If the product exhibits a distinct change in performance, 
indicating a need for service.
15To protect your product against power surges, we recommend 
the use of a power protection device (Surge Protector).
16To reduce the risk of fire, electric shock and injury to persons, 
note the following: 
■Do not use this product near appliances that use water, a 
swimming pool or in a wet basement.
■Use only the power cord indicated in this manual.
 
						

							IMPORTANT INFORMATION   13 - 8
Trademarks
The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International 
Corporation.
© Copyright 2003 Brother Industries, Ltd. All rights reserved.
Windows, Microsoft and MS-DOS are registered trademarks of 
Microsoft in the U.S. and other countries.
Macintosh, QuickDraw, iMac and iBook are trademarks or registered 
trademarks of Apple Computer, Inc.
Postscript and Postscript Level 3 are registered trademarks or 
trademarks of Adobe Systems Incorporated.
PaperPort and TextBridge are registered trademarks of ScanSoft, Inc.
Presto! PageManager is a registered trademark of NewSoft 
Technology Corporation.
Each company whose software title is mentioned in this manual has 
a Software License Agreement specific to its proprietary programs.
All other brand and product names mentioned in this User’s 
Guide are registered trademarks of their respective companies.
 
						

							14 - 1   TROUBLESHOOTING AND ROUTINE MAINTENANCE
14
 
Troubleshooting 
Error messages
As with any sophisticated office product, errors may occur. If this 
happens, your DCP identifies the problem and displays an error 
message. The most common error messages are shown below.
You can correct most problems by yourself. If you need additional 
help, call the Brother fax back system (USA only).
In USA only: 1-800-521-2846
Troubleshooting and routine 
maintenance
IMPORTANT
For technical help, you must call the country where you bought the 
DCP. Calls must be made from within that country.
ERROR MESSAGES
ERROR 
MESSAGECAUSE ACTION
Change Drum 
SoonThe drum unit is near the end of its life. Use the drum unit until you have a 
print quality problem; then replace 
the drum unit with a new one.
The drum counter was not reset. 1. Open the front cover, and then 
press 
Clear/Back.
2. Press 1 to reset.
Check 
OriginalThe originals were not inserted or fed 
properly, or original scanned from ADF was 
longer than about 36 inches (90cm).See Original jams on page 14-4.
Check Paper
Check Paper #1
Check Paper #2The DCP is out of paper or paper is not 
properly loaded in the paper tray. Refill the paper in the paper tray or 
MP tray.
—OR—
Remove the paper and load it again.
Check Paper MPPaper in the MP tray runs out. Reload paper. (See To load paper or 
other media in the multi-purpose 
tray (MP tray) (For DCP-8025D) on 
page 2-9.)
Check Paper 
Size
When you see this error, the paper in the paper 
tray does not match the paper size you set in 
Menu, 1, 2.
Load the appropriate size paper or 
change the default Paper Size 
setting.
 
						

							TROUBLESHOOTING AND ROUTINE MAINTENANCE   14 - 2
Check Scan 
LockThe scanner lock is locked.  Release the scanner lock lever, and 
then press Stop/Exit.
Cooling Down
Wait for a 
whileThe temperature of the drum unit or toner 
cartridge is too hot. The DCP will pause its 
current print job and go in
to cooling down mode. During the cooling 
down mode, you will hear the cooling fan 
running while the display on the DCP shows 
Cooling Down, and Wait for a while.You must wait 20 minutes for it to 
cool.
Cover Open
Pls Close 
CoverThe front cover was not completely closed.  Close the front cover for the drum 
unit.
DX Lever 
ErrorThe paper adjustment lever for duplex 
printing is not correctly set for the paper size.Set the duplex lever to the correct 
position. (See To use Automatic 
Duplexing for copy and print 
operations (For DCP-8025D) on 
page 2-11.)
Face Up OpenThe face-up output tray is open. Please close the face-up out tray.
Fuser OpenThe fuser cover is open. Please close the jam clear cover. 
(See Paper jams
 on page 14-5.)
Machine Error 
XX DCP has a mechanical problem. Call Brother Customer Service and 
tell them the Machine Error number.
In USA: 1-800-284-4329
In Canada: 1-877-BROTHER
In Montreal: (514) 685-6464
No DX TrayYou tried to make duplex printing with duplex 
cover open.Install the duplex tray correctly. (See 
Paper is jammed in the duplex tray 
(For DCP-8025D)
 on page 14-9.)
Out of MemoryYou can’t store data in the memory. (Copy operation in process)
Press Stop/Exit and wait until the 
other operations in process finish 
and then try again.
—OR—
Add an optional memory. (See 
Memory board on page 15-1.)
(Printing operation in process)
Reduce print resolution. (See Print 
Quality on page 7-5.)
—OR—
Add an optional memory. (See 
Memory board
 on page 15-1.)
ERROR MESSAGES
ERROR 
MESSAGECAUSE ACTION
 
						

							14 - 3   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Pls Open 
CoverA page, piece of paper or paper clip, etc. may 
be jammed inside the DCP.Open the front cover. If you see any 
jammed paper or other item, gently 
pull it out, then close the front cover. 
If the error message remains, open 
and close the front cover again.
If the DCP cannot reset itself and 
return to the copy setting prompt, it 
will display Machine Error XX.
Please call Brother Customer 
Service and tell them the Machine 
Error number:
In USA: 1-800-284-4329
In Canada: 1-877-BROTHER
In Montreal: (514) 685-6464
Paper JamThe paper is jammed in the DCP. See Paper jams
 on page 14-5 and 
Paper is jammed in the duplex tray 
(For DCP-8025D) on page 14-9.
Toner EmptyToner cartridge is not installed.
—OR—
Toner is used up and printing is not possible.Reinstall the toner cartridge.
—OR—
Replace the toner cartridge with a 
new one. (See Replacing the toner 
cartridge on page 14-24.)
Toner LowIf the LCD shows Toner Low, you can still 
print.
But the toner is depleted and the DCP is 
telling you that the toner will soon run out.Order a new toner cartridge now.
ERROR MESSAGES
ERROR 
MESSAGECAUSE ACTION
 
						

							TROUBLESHOOTING AND ROUTINE MAINTENANCE   14 - 4
Original jams
Based upon where the original is jammed, follow the appropriate set 
of instructions to remove it.
Original is jammed in the top of the ADF unit.
1Take out any paper from 
the ADF that is not 
jammed.
2Lift the ADF cover.
3Pull the jammed original 
out to the right.
4Close the ADF cover.
5Press Stop/Exit.
Original is jammed inside the ADF unit.
1Take out any paper from 
the ADF that is not 
jammed.
2Lift the document cover.
3Pull the jammed original 
out to the right.
4Close the document 
cover.
5Press Stop/Exit.
—OR—
1Take the ADF support out of the ADF unit.
2Pull the jammed original out to the right.
3Press Stop/Exit.
 
						

							14 - 5   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Paper jams
To clear paper jams, please follow the steps in this section.
WARNING
After you have just used the DCP, some parts inside the DCP are 
extremely hot. When you open the front cover or back output tray of 
the DCP, never touch the shaded parts shown in the following 
diagram.
Clear the jammed paper as follows. 
If the jammed paper is removed completely by using the information 
in the following steps, you can install the paper tray first, and then 
close the front cover and the DCP will resume printing automatically.
■If a paper jam occurs when using the optional lower tray unit, 
check for correct installation of the upper paper tray.
■Always remove all paper from the paper tray and straighten 
the stack when you add new paper. This helps prevent 
multiple sheets of paper from feeding through the DCP at 
one time and reduces paper jams.
HOT!HOT!
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