Brother DCP 7065DN User Manual

							Troubleshooting
47
B
IMPORTANT
• We recommend that you place the drum 
unit and the toner cartridges on a clean, 
flat surface with a sheet of disposable 
paper or cloth underneath it in case you 
accidentally spill or scatter toner.
• To prevent damage to the machine 
caused by static electricity, DO NOT touch 
the electrodes shown in the illustration.
 
 
cOpen the back cover (face-up output 
tray).
 
dPull down the tabs at the left and right 
hand sides to open the fuser cover (1).
 
1
 
						

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eUsing both hands, gently pull the 
jammed paper out of the fuser unit.
 
fClose the fuser cover and the back 
cover (face-up output tray).
gPut the drum unit and toner cartridge 
assembly back into the machine.
 
hClose the front cover. If the machine 
does not start printing automatically, 
press Start.
Paper is jammed inside the 
machineB
If the LCD shows Jam Inside, follow these steps:
aLeave the machine turned on for 10 
minutes to cool down.
bOpen the front cover. 
WARNING 
HOT SURFACE
After you have just used the machine, some 
internal parts of the machine will be extremely 
hot. When you open the front or back cover 
(back output tray) of the machine, DO NOT 
touch the shaded parts shown in the illustration. 
If you do this, you may burn yourself.
 
 
 
 
						

							Troubleshooting
49
B
cSlowly take out the drum unit and toner 
cartridge assembly. The jammed paper 
may be pulled out with the drum unit and 
toner cartridge assembly, or this may 
release the paper so you can pull it out 
of the inside of the machine.
 
If you can not remove the drum unit and 
toner cartridge assembly easily, do not 
use extra force. Instead, go to step g.
IMPORTANT
• We recommend that you put the drum unit 
and toner cartridge assembly on a piece of 
disposable paper or cloth in case you 
accidentally spill or scatter toner.
• To prevent damage to the machine from 
static electricity, DO NOT touch the 
electrodes shown in the illustration.
 
 
dPush down the green lock lever and take 
the toner cartridge out of the drum unit. 
Clear the jammed paper if there is any 
inside the drum unit.
 
IMPORTANT
• Handle the toner cartridge carefully. If 
toner scatters on your hands or clothes, 
immediately wipe or wash it off with cold 
water.
• To avoid print quality problems, DO NOT 
touch the shaded parts shown in the 
illustrations.
 
 
						

							50
 
 
ePut the toner cartridge back into the 
drum unit until you hear it lock into place. 
If you put the cartridge in properly, the 
green lock lever will lift automatically.
 
fIf you were able to remove the drum unit 
and toner cartridge assembly and the 
jammed paper, you have cleared the 
paper jam. Put the drum unit and toner 
cartridge assembly back into the 
machine and close the front cover. If the 
machine does not start printing 
automatically, press Start.
gLift the scanner cover. 
Use both hands to carefully pull the 
jammed paper up and out of the output 
tray opening.
 
hClose the scanner cover.
 
						

							Troubleshooting
51
B
iIf you could not pull the jammed paper 
out of the output tray opening as shown 
in step g, take the paper tray 
completely out of the machine.
 
jPull the jammed paper out of the paper 
tray opening.
 
kPut the paper tray back into the 
machine. If you have removed the 
jammed paper, you have cleared the 
paper jam.
Note
• If the LCD shows a Jam Inside 
message, check if there is a torn piece of 
paper inside the machine and drum unit by 
following the instructions in steps c to f.
• If you turn off the machine while the LCD 
shows a Jam Inside message, the 
machine will print incomplete data from 
your computer.
 
 
						

							52
Paper is jammed in the Duplex 
TrayB
If the LCD shows Jam Duplex, follow these 
steps:
aLeave the machine turned on for 10 
minutes to cool down.
WARNING 
HOT SURFACE
After you have just used the machine, some 
internal parts of the machine will be 
extremely hot. When you open the front or 
back cover (back output tray) of the 
machine, DO NOT touch the shaded parts 
shown in the illustration. If you do this, you 
may burn yourself.
 
 
 
bPull the duplex tray completely out of the 
machine.
 
 
						

							Troubleshooting
53
B
cPull the jammed paper out of the 
machine or the duplex tray.
 
dMake sure that the jammed paper does 
not remain under the machine from 
static electricity.
 
ePut the duplex tray back in the machine.
 
						

							54
If you are having difficulty with your machineB
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be 
made from within that country.
 
If you think there is a problem, check the chart below and follow the troubleshooting tips. You can 
solve most problems by yourself.
If you need additional help, the Brother Solutions Center offers the latest FAQs and 
troubleshooting tips.
Visit us at http://solutions.brother.com/
.
Copy difficulties
DifficultiesSuggestions
Vertical black line appears in 
copies.Black vertical lines on copies are typically caused by dirt or correction fluid on the 
glass strip, or the corona wire is dirty. (See Cleaning the scanner glass in 
Appendix A of the Advanced Users Guide and Cleaning the corona wire 
on page 34.)
Copies are blank. Make sure you are loading the document properly. (See Using the automatic 
document feeder (ADF) (For DCP-7065DN) on page 21 or Using the scanner 
glass on page 22.)
Printing difficulties
DifficultiesSuggestions
Poor print quality See Improving the print quality on page 59.
 
						

							Troubleshooting
55
B
No printout.Check that the machine is plugged in and the power switch is turned on.
Check that the toner cartridge and drum unit are installed properly. (See 
Replacing the drum unit on page 36.)
Check the interface cable connection on both the machine and your computer. 
(See the Quick Setup Guide.)
Check that the correct printer driver has been installed and chosen.
Check to see if the LCD is showing an error message. (See Error and 
maintenance messages on page 40.)
Check that the machine is online:
(Windows
®7 and Windows Server®2008 R2) Click the Start button and 
Devices and Printers. Right-click Brother MFC-XXXX Printer. Make sure 
that Use Printer Offline is unchecked.
(Windows Vista
®) Click the Start button, Control Panel, Hardware and 
Sound, and then Printers. Right-click Brother MFC-XXXX Printer. Make 
sure that Use Printer Offline is unchecked.
(Windows
®XP and Windows Server®2003/2008) Click the Start button and 
choose Printers and Faxes. Right-click Brother MFC-XXXX Printer. Make 
sure that Use Printer Offline is unchecked.
(Windows
®2000) Click the Start button and choose Settings and then 
Printers. Right-click Brother MFC-XXXX Printer. Make sure that Use 
Printer Offline is unchecked.
The machine prints unexpectedly 
or it prints garbage.Press Job Cancel to cancel print jobs.
Check the settings in your application to make sure it is set up to work with 
your machine.
Pull out the paper tray and wait until the machine stops printing. Then turn off 
the machine’s power switch and disconnect from the power for several 
minutes.
The machine prints the first couple 
of pages correctly, then some 
pages have text missing.Check the settings in your application to make sure that it is set up to work with 
your machine.
Your computer is not recognizing the machine’s input buffer’s full signal. Make 
sure that you connected the interface cable correctly. (See the Quick Setup 
Guide.)
The headers or footers appear 
when the document displays on the 
screen but they do not show up 
when it is printed.There is an unprintable area on the top and bottom of the page. Adjust the top and 
bottom margins in your document to allow for this. (See Unscannable and 
unprintable areas on page 14.)
The machine does not print on both 
sides of the paper even though the 
printer driver setting is Duplex.Check the paper size setting in the printer driver. You need to choose Letter, Legal 
or Folio [16 to 28 lb (60 to 105 g/m
2)].
The machine is not printing or has 
stopped printing.Press Job Cancel.
As the machine cancels the job and clears it from the memory it may produce an 
incomplete printout.
Printing difficulties (continued)
DifficultiesSuggestions
 
						

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Scanning difficulties
DifficultiesSuggestions
TWAIN errors appear while 
scanning.Make sure that the Brother TWAIN driver is chosen as the primary source. In 
PaperPort™ 12SE, click File, Scan or Get Photo and choose the Brother TWAIN 
driver.
OCR does not work. Try increasing the scanning resolution.
(Macintosh users) 
Make sure you have downloaded and installed Presto! PageManager from 
http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg
(For DCP-7065DN / HL-2280DW) 
Network scanning does not work.See Network difficulties (For DCP-7065DN / HL-2280DW) on page 57.
Software difficulties
DifficultiesSuggestions
Cannot install software or print. Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair 
and reinstall the software.
Cannot perform ‘2 in 1’ or ‘4 in 1’ 
printing.Check that the paper size setting in the application and in the printer driver are the 
same.
The machine does not print from 
Adobe
® Illustrator®.Try to reduce the print resolution. (See Advanced tab in the Software Users 
Guide.)
Paper handling difficulties
DifficultiesSuggestions
The machine does not feed paper.
The LCD shows No Paper or a 
Paper Jam message.If there is no paper, load a new stack of paper into the paper tray.
If there is paper in the paper tray, make sure it is straight. If the paper is curled, 
you should straighten it. Sometimes it is helpful to remove the paper, turn the 
stack over and put it back into the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
Make sure that manual feed mode is not chosen in the printer driver.
Clean the paper pick-up roller. See Cleaning the paper pick-up rollers in 
Appendix A of the Advanced Users Guide.
If the LCD shows the Paper Jam message and you still have a problem, see 
Error and maintenance messages on page 40.
How do I print on envelopes? You can load envelopes from the manual feed slot. Your application must be set 
up to print the envelope size you are using. This is usually done in the Page Setup 
or Document Setup menu of your application. 
What paper can I use? You can use thin paper, plain paper, thick paper, bond paper, recycled paper, 
envelopes and labels that are made for laser machines. (For details, see 
Acceptable paper and other print media on page 16.)
You can load envelopes from the manual feed slot.
There is a paper jam. Clear the jammed paper. (See Document Jams on page 43.)