Brother DCP 7065DN User Manual

							Routine maintenance
37
A
 
 
 
cTake out the drum unit and toner 
cartridge assembly.
 
dPush down the green lock lever and take 
the toner cartridge out of the drum unit.
 
WARNING 
DO NOT put a toner cartridge into a fire. It 
could explode, resulting in injuries.
  
DO NOT use cleaning materials that 
contain ammonia, alcohol, any type of 
spray, or any type of flammable substance 
to clean the outside or inside of the 
machine. Doing this may cause a fire or 
electrical shock. 
See To use the product safely in the Safety 
and Legal booklet for how to clean the 
machine.
 
 
 
Be careful not to inhale toner.
 
 
						

							38
IMPORTANT
• To prevent damage to the machine from 
static electricity, DO NOT touch the 
electrodes shown in the illustration.
 
• Handle the toner cartridge carefully. If 
toner scatters on your hands or clothes, 
immediately wipe or wash it off with cold 
water.
• We recommend that you place the drum 
unit and/or the toner cartridge on a clean, 
flat surface with a sheet of disposable 
paper or cloth underneath it in case you 
accidentally spill or scatter toner.
• To avoid print quality problems, DO NOT 
touch the shaded parts shown in the 
illustrations.
 
 
Note
Go to http://www.brother.com/original/
index.html for instructions on how to return 
your used consumable items to the 
Brother collection program. If you choose 
not to return your used consumable, 
please discard the used consumable 
according to local regulations, keeping it 
separate from domestic waste. If you have 
questions, call your local waste disposal 
office.
 
eUnpack the new drum unit.
IMPORTANT
• To avoid print quality problems, DO NOT 
touch the shaded parts shown in the 
illustrations.
 
• Wait to unpack the new drum unit until 
immediately before you put it in the 
machine. Exposure to direct sunlight or 
room light may damage the drum unit.
 
 
						

							Routine maintenance
39
A
fPut the toner cartridge firmly into the 
new drum unit until you hear it lock into 
place. If you put the cartridge in 
properly, the green lock lever will lift 
automatically.
 
Note
Make sure that you put in the toner 
cartridge properly or it may separate from 
the drum unit.
 
gClean the corona wire of the drum unit 
by gently sliding the green tab from left 
to right and right to left several times.
CAUTION 
Be sure to return the green tab to the home 
position (a) (1). If you do not, printed pages 
may have a vertical stripe.
 
 
hPut the new drum unit and toner 
cartridge assembly in the machine.
Resetting the drum counterA
When you replace the drum unit with a new 
one, you need to reset the drum counter by 
completing the following steps:
aOpen the front cover and press Clear.
To confirm you are installing a new drum 
unit, press a.
bWhen the LCD shows Accepted, close 
the front cover.
1
 
						

							40
B
Error and maintenance messagesB
As with any sophisticated office product, errors may occur and consumable items may need to be 
replaced. If this happens, your machine identifies the error or required routine maintenance and 
shows the appropriate message. The most common error and maintenance messages are shown 
below.
You can correct most errors and perform routine maintenance by yourself. If you need more help, 
the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/
.
TroubleshootingB
Error MessageCauseAction
Cartridge ErrorThe toner cartridge is not installed 
properly.Pull out the drum unit and remove the toner 
cartridge, then re-install the toner cartridge 
in the drum unit.
Cooling Down
Wait for a whileThe temperature of the drum unit 
or toner cartridge is too hot. The 
machine will pause its current 
print job and go into cooling down 
mode. During the cooling down 
mode, you will hear the cooling 
fan running while the LCD shows 
Cooling Down, and Wait for 
a while.Make sure that you can hear the fan in the 
machine spinning and that the exhaust 
outlet is not blocked by something.
If the fan is spinning, remove any obstacles 
that surround the exhaust outlet, and then 
leave the machine turned on but do not use 
it for several minutes.
If the fan is not spinning, disconnect the 
machine from the AC power outlet for 
several minutes then reconnect it.
Cover is OpenThe front cover is not completely 
closed.Close the front cover of the machine.
Cover is Open
(For DCP-7065DN)The ADF cover is not completely 
closed.Close the ADF cover of the machine.
The ADF is open while loading a 
document.Close the ADF cover of the machine, then 
press Stop/Exit.
Cover is OpenThe fuser cover is not completely 
closed or paper was jammed in 
the back of the machine when 
you turned on the power.Close the fuser cover of the machine.
Make sure paper is not jammed inside 
the back of the machine, and then close 
the fuser cover and press Start.
Document Jam
(For DCP-7065DN)The document was not inserted 
or fed properly, or the document 
scanned from the ADF was too 
long.See Document is jammed in the top of the 
ADF unit (For DCP-7065DN) on page 43 or 
Using the automatic document feeder (ADF) 
(For DCP-7065DN) on page 21.
Drum ErrorThe corona wire on the drum unit 
needs to be cleaned.Clean the corona wire on the drum unit. 
(See Cleaning the corona wire on page 34.)
Drum StopIt is time to replace the drum unit. Replace the drum unit. (See Replacing the 
drum unit on page 36.)
 
						

							Troubleshooting
41
B
Duplex DisabledThe duplex tray is removed or is 
not properly installed.Carefully put the duplex tray into the 
machine until it clicks into place.
The back of the machine is not 
closed completely.Close the back cover of the machine.
EL ErrorThe machine has a mechanical 
problem.Open the front cover and close it again.
Fuser ErrorThe temperature of the fuser unit 
does not rise to a specified 
temperature within the specified 
time.Turn the power switch off, wait a few 
seconds, and then turn it on again. Leave 
the machine for 15 minutes with the power 
turned on.
The fuser unit is too hot.
Init Unable XXThe machine has a mechanical 
problem.Disconnect the machine from the  power 
for several minutes and then reconnect 
it.
If the problem continues, call Brother 
Customer Service.
Jam DuplexThe paper is jammed in the 
duplex tray at the back of the 
machine.(See Paper is jammed in the Duplex Tray 
on page 52.)
Jam InsideThe paper is jammed inside the 
machine.(See Paper is jammed inside the machine 
on page 48.)
Jam RearThe paper is jammed in the back 
of the machine.(See Paper is jammed at the back of the 
machine on page 46.)
Jam TrayThe paper is jammed in the paper 
tray of the machine.(See Paper is jammed in the standard paper 
tray on page 45.)
No PaperThe machine is out of paper or 
paper is not properly loaded in the 
paper tray.Do one of the following:
Refill the paper in the paper tray and 
press Start.
Remove the paper and load it again. 
Then press Start.
If the problem is not resolved, the paper 
pick-up roller may need to be cleaned. 
Clean the paper pick-up roller. (See 
Cleaning the paper pick-up rollers in 
Appendix A of the Advanced Users 
Guide.)
Manual FeedManual feed was selected as the 
paper source when there was no 
paper in the manual feed slot.Place a sheet of paper in the manual feed 
slot. (See Loading paper in the manual feed 
slot on page 10.)
No TonerThe toner cartridge is not installed 
correctly.Pull out the drum unit. Take out the toner 
cartridge and then put it back into the drum 
unit.
Error MessageCauseAction
 
						

							42
Out of MemoryThe machine’s memory is full.Do one of the following:
Press Start to copy the scanned pages. 
(Copy operation in progress)
Press Stop/Exit and wait until the other 
operations in progress finish, and then 
try again.
Reduce print resolution. (See the Basic 
tab in the Software Users Guide.)
Print Unable XXThe machine has a mechanical 
problem.Do one of the following:
Disconnect the machine from the AC 
power outlet for several minutes, then 
reconnect it.
If the problem continues, call Brother 
Customer Service.
Replace DrumIt is time to replace the drum unit. Replace the drum unit.
(See Replacing the drum unit on page 36.)
The drum unit counter was not 
reset when a new drum was 
installed.Reset the drum unit counter.
(See Resetting the drum counter 
on page 39.)
Replace TonerThe machine will stop printing 
until you replace the toner 
cartridge.If you have set the Toner setting to Stop, 
replace the toner cartridge with a new and 
unused genuine Brother toner cartridge. 
This will reset the Replace Toner mode. 
(See Replacing the toner cartridge 
on page 29.)
If you have set the Toner setting to 
Continue, the machine will continue to 
print data until the LCD shows Toner 
Ended. For how to operate the machine in 
Continue mode, see Toner Settings in 
Chapter 1 of the Advanced Users Guide.
Size Error DXThe paper in the tray is not a 
suitable size for automatic duplex 
printing.Load either Letter, Legal or Folio paper for 
automatic duplex printing, and then press 
Start. (See Print media on page 85.)
Toner EndedIt is time to replace the toner 
cartridge.Replace the toner cartridge with a new one. 
(See Replacing the toner cartridge 
on page 29.)
Toner LowYou will need to replace the toner 
cartridge soon.Buy a new toner cartridge before you get a 
Replace Toner message.
Error MessageCauseAction
 
						

							Troubleshooting
43
B
Document JamsB
Document is jammed in the 
top of the ADF unit 
(For DCP-7065DN)B
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document out to the 
left.
 
dClose the ADF cover.
ePress Stop/Exit.
Document is jammed under 
the document cover 
(For DCP-7065DN)B
aTake out any paper from the ADF that is 
not jammed.
bLift the document cover.
cPull the jammed document out to the 
right.
 
dClose the document cover.
ePress Stop/Exit.
 
						

							44
Removing small documents 
jammed in the ADF 
(For DCP-7065DN)B
aLift the document cover.
bInsert a piece of stiff paper, such as 
cardstock, into the ADF to push any 
small paper scraps through.
 
cClose the document cover.
dPress Stop/Exit.
Document is jammed at the 
output tray 
(For DCP-7065DN)B
aTake out any paper from the ADF that is 
not jammed.
bPull the jammed document out to the 
right.
 
cPress Stop/Exit.
 
						

							Troubleshooting
45
B
Paper JamsB
Paper is jammed in the 
standard paper trayB
If the LCD shows Jam Tray, follow these 
steps:
aPull the paper tray completely out of the 
machine.
 
bUse both hands to slowly pull out the 
jammed paper.
 
IMPORTANT
If the paper cannot easily be removed in 
this direction, stop and follow the 
instructions for Paper is jammed inside the 
machine on page 48.
 
Note
Pulling out the jammed paper downwards 
allows you to remove the paper more 
easily.
 
cMake sure the paper is below the 
maximum paper mark (b b b) (1) of the 
paper tray. While pressing the green 
paper-guide release lever, slide the 
paper guides to fit the paper size. Make 
sure that the guides are firmly in the 
slots. (See Loading paper in the 
standard paper tray on page 8.)
 
dPut the paper tray firmly back in the 
machine.
1
 
						

							46
Paper is jammed at the back 
of the machineB
If the LCD shows Jam Rear, a paper jam 
occurred behind the back cover. Follow these 
steps:
aOpen the front cover. Leave the 
machine turned on for 10 minutes to 
cool down.
 
WARNING 
HOT SURFACE
After you have just used the machine, some 
internal parts of the machine will be 
extremely hot. When you open the front or 
back cover (back output tray) of the 
machine, DO NOT touch the shaded parts 
shown in the illustration. If you do this, you 
may burn yourself.
  
 
bSlowly take out the drum unit and toner 
cartridge assembly.