Brother Dcp 540cn User Manual

							Safety and Legal
59
12 Do not place anything in front of the machine that will block printing. Do not place anything in 
the path of printing.
13 Wait until pages have exited the machine before picking them up.
14 Never push objects of any kind into this product through cabinet slots, since they may touch 
dangerous voltage points or short out parts resulting in the risk of fire or electric shock. Never 
spill liquid of any kind on the product. Do not attempt to service this product yourself because 
opening or removing covers may expose you to dangerous voltage points and other risks and 
may void your warranty. Refer all servicing to a Brother Authorized Service Center. For the 
location of your nearest Brother Authorized Service Center, please call the following:
In USA: 1-800-284-4357 
In Canada: 1-877-BROTHER
15 Unplug this product from the AC power outlet and refer all servicing to Brother Authorized 
Service Personnel under the following conditions: 
„When the power cord is damaged or frayed.
„If liquid has been spilled into the product.
„If the product has been exposed to rain or water.
„If the product does not operate normally when the operating instructions are followed, 
adjust only those controls that are covered by the operating instructions. Improper 
adjustment of other controls may result in damage and will often require extensive work by 
a qualified technician to restore the product to normal operation.
„If the product has been dropped or the cabinet has been damaged.
„If the product exhibits a distinct change in performance, indicating a need for service.
16 To protect your product against power surges, we recommend the use of a power protection 
device (Surge Protector).
17 To reduce the risk of fire, electric shock and injury to people, note the following:
„Do not use this product near appliances that use water, a swimming pool, or in a wet 
basement.
„Do not use the machine during an electrical storm (there is the remote possibility of an 
electrical shock) or to report a gas leak in the vicinity of the leak.
 
						

							60
Federal Communications Commission (FCC) Declaration of 
Conformity (USA only)A
declares, that the products
Product Name: DCP-330C and DCP-540CN
comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This 
device may not cause harmful interference, and (2) this device must accept any interference 
received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, 
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection 
against harmful interference in a residential installation. This equipment generates, uses, and can 
radiate radio frequency energy and, if not installed and used in accordance with the instructions, 
may cause harmful interference to radio communications. However, there is no guarantee that 
interference will not occur in a particular installation. If this equipment does cause harmful 
interference to radio or television reception, which can be determined by turning the equipment 
off and on, the user is encouraged to try to correct the interference by one or more of the following 
measures: 
„Reorient or relocate the receiving antenna.
„Increase the separation between the equipment and receiver. 
„Connect the equipment into an outlet on a circuit different from that to which the receiver is 
connected. 
„Call the dealer or an experienced radio/TV technician for help. 
WARNING 
For protection against the risk of electrical shock, always disconnect all cables from the wall 
outlet before servicing, modifying or installing the equipment.
  
Brother cannot accept any financial or other responsibilities that may be the result of your use 
of this information, including direct, special or consequential damages. There are no warranties 
extended or granted by this document.
  
This machine has been certified to comply with FCC standards, which are applied to the USA 
only.
 
Responsible 
Party:Brother International 
Corporation
100 Somerset Corporate 
Boulevard
Bridgewater, NJ 08807-0911 
USA
TEL: (908) 704-1700
 
						

							Safety and Legal61
IMPORTANT
Changes or modifications not expressly approved by Brother Industries, Ltd. could void the 
users authority to operate the equipment.
 
Industry Canada Compliance Statement (Canada only)A
This Class B digital apparatus complies with Canadian ICES-003. 
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
LAN connection (DCP-540CN only)A
CAUTION 
DO NOT connect this product to a LAN connection that is subject to over-voltages.
 
Legal limitations for copyingA
Color reproductions of certain documents are illegal and may result in either criminal or civil 
liability. This memorandum is  intended to be a guide rather than a complete  listing  of  every 
possible prohibition. In case of doubt, we suggest that you check with counsel as to any particular 
questionable documents.
The following documents issued by the United States/Canadian Government or any of its 
Agencies may not be copied:
„ Money
„ Bonds or other certificates of indebtedness
„ Certificates of Deposit
„ Internal Revenue Stamps (canceled or uncanceled)
„ Selective Service or draft papers
„ Passports
„ United States/Canadian Postage Stamps (canceled or uncanceled)
„ Food Stamps
„ Immigration Papers
„ Checks or drafts drawn by Governmental agencies
„ Identifying badges or insignias
Copyrighted works cannot be copied. Sections of a copyrighted work can be copied for ‘fair use.’ 
Multiple copies would indicate improper use.
Works of art should be considered the equivalent of copyrighted works.
Licenses and Certificates of Title to motor vehicles may not be copied under certain 
state/provincial laws.
 
						

							62
TrademarksA
The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International Corporation.
© 2006 Brother Industries, Ltd. All rights reserved.
Windows and Microsoft are registered trademarks of Microsoft in the U.S. and other countries.
Macintosh and TrueType are registered trademarks of Apple Computer, Inc.
PaperPort is a registered trademarks of ScanSoft, Inc.
Presto! PageManager is a registered trademark of NewSoft Technology Corporation.
Microdrive is a trademark of International Business Machine Corporation.
CompactFlash is a registered trademark of SanDisk Corporation.
Memory Stick is a registered trademark of Sony Corporation.
SecureDigital is a trademark of Matsushita Electric Industrial Co. Ltd., SanDisk Corporation and 
Toshiba Corporation.
SanDisk is a licensee of the SD and miniSD trademarks.
MultiMediaCard is a trademark of Infineon Technologies and licensed to the MultiMediaCard 
Association.
xD-Picture Card is a trademark of Fujifilm Co. Ltd., Toshiba Corporation and Olympus Optical Co. 
Ltd.
PictBridge is a trademark.
Memory Stick Pro, Memory Stick Pro Duo, Memory Stick Duo and MagicGate are trademarks of 
Sony Corporation.
Each company whose software title is mentioned in this manual has a Software License 
Agreement specific to its proprietary programs.
All other brand and product names mentioned in this Users Guide, the Software Users 
Guide and the Network User’s Guide (DCP-540CN only) are registered trademarks of their 
respective companies.
 
						

							63
B
Troubleshooting B
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be made 
from within that country.
 
If you think there is a problem with your machine, check the chart below and follow the 
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother 
Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at 
http://solutions.brother.com
.
If you are having difficulty with your machineB
Troubleshooting and Routine 
Maintenance
B
Printing
DifficultySuggestions
No  printout Check the interface cable on both the machine and your computer. (See the Quick 
Setup Guide.)
Check that the machine is plugged in and that the On/Off key is on.
One or more ink cartridges are empty. (See Replacing the ink 
cartridgeson page 72.)
Check to see if the LCD is showing an error message. (See Error 
messageson page 67.)
Check that the correct printer driver has been installed and chosen.
Make sure that the machine is online. Click Start and then Printers and Faxes. 
Right-click and choose Brother DCP-XXXX (where XXXX is your model name), 
and make sure that Use Printer Offline is unchecked.
Poor print quality Check the print quality. (See Checking the print qualityon page 77.) 
Make sure that the Media Type setting in the printer driver or the Paper Type 
setting in the machine’s menu matches the type of paper you are using. (See 
Printing for Windows®
 or Printing and Faxing for Macintosh
® in the Software 
Users Guide on the CD-ROM.) 
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
„The expiration date written on the cartridge package has passed. (Cartridges 
stay usable for up to two years if kept in their original packaging.)
„The ink cartridge was in your machine over six months.
„The ink cartridge may not have been stored properly before use.
Try using the recommended types of paper. (See Acceptable paper and other 
mediaon page 12.) 
The recommended environment for your machine is between 68° F to 91° F 
(20° C to 33° C).
 
						

							64
White horizontal lines appear in text 
or graphics.Clean the print head. (See Cleaning the print headon page 76.)
Try using the recommended types of paper. (See Acceptable paper and other 
mediaon page 12.) 
If you want to print on Photo 4×6 or Photo L 3.5×5 paper, make sure you use 
the photo bypass tray. (See Loading photo paperon page 20.)
The machine prints blank pages. Clean the print head. (See Cleaning the print headon page 76.)
Characters and lines are stacked. Check the printing alignment. (See Checking the print alignmenton page 78.)
Printed  text  or images are skewed. Make sure the paper is loaded properly in the paper tray and the paper side guide 
is adjusted correctly. (See Loading paper and other mediaon page 16.) 
Make sure the Jam Clear Cover is set properly.
Smudged stain at the top center of 
the printed page.Make sure the paper is not too thick or curled. (See Acceptable paper and other 
mediaon page 12.) 
Printing appears dirty or ink seems 
to run.Make sure you are using the proper types of paper. (See Acceptable paper and 
other mediaon page 12.) Dont handle the paper until the ink is dry.
Stains appear on the reverse side 
or at the bottom of the page.Make sure the printer platen is not dirty with ink. (See Cleaning the machine printer 
platenon page 75.)
Make sure you are using the paper support flap. (See Loading paper and other 
mediaon page 16.)
There are some dense lines. Check Reverse Order in the Basic tab of the printer driver.
The printouts are wrinkled. In the printer driver Basic tab, click Settings, and uncheck Bi-Directional 
Printing.
Cannot perform ‘2 in 1 or 4 in 1’ 
printing.Check that the paper size setting in the application and in the printer driver are the 
same.
Print speed is too slow.  Try changing the printer driver setting. The highest resolution needs longer data 
processing, sending and printing time. Try the other quality settings in the printer 
driver Basic tab. Also, click the Settings tab, and make sure you uncheck the 
Color Enhancement (True2Life
®).
Turn the borderless feature off. Borderless printing is slower than normal printing. 
(See Printing for Windows®
 or Printing and Faxing for Macintosh
® in the Software 
Users Guide on the CD-ROM.)
True2Life
®  is  not  working  properly. If the image data is not full color in your application (such as 256 color), True2Life® 
will not work. Use at least 24 bit color data with the True2Life® feature.
Machine feeds  multiple  pages. Make sure the paper is loaded properly in the paper tray. (See Loading paper and 
other mediaon page 16.)
Check that more than two types of paper are not loaded in the paper tray at any 
one time.
Printed pages are not stacked 
neatly.Make sure you are using the paper support flap. (See Loading paper and other 
mediaon page 16.)
Printed pages double feed and 
cause a paper jam.Make sure you pull out the paper support until it clicks and unfold the paper 
support flap.
Machine does not print from Paint 
Brush.Try setting the Display setting to 
‘256 colors.’
Machine does not print from Adobe 
Illustrator.Try to reduce the print resolution. (See Printing for Windows®
 or Printing and 
Faxing for Macintosh
® in the Software Users Guide on the CD-ROM.)
Printing (Continued)
DifficultySuggestions
 
						

							Troubleshooting and Routine Maintenance
65
Copying Difficulties
DifficultySuggestions
Vertical streaks appear in copies. If you see vertical streaks on copies, clean the scanner. (See Cleaning the 
scanneron page 75.)
Poor copy results when using the 
ADF. (DCP-540CN only)Try using the scanner glass. (See Using the scanner glasson page 11.)
Scanning Difficulties
DifficultySuggestions
TWAIN/WIA errors appear while 
scanning.Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In 
PaperPort
® SE with OCR, click File, Scan and choose the Brother TWAIN/WIA 
driver.
Poor scanning results when using 
the ADF.Try using the scanner glass. (See Using the scanner glasson page 11.)
Software Difficulties
DifficultySuggestions
Cannot install software or print. Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair 
and reinstall the software.
‘Device Busy’  Make sure the machine is not showing an error message on the LCD.
PhotoCapture Center® Difficulties
DifficultySuggestions
Removable Disk does not work 
properly.1 Have you installed the Windows
® 2000 update? If not, do the following:
1) Unplug the USB cable.
2) Install the Windows
® 2000 update, and see the Quick Setup Guide. After 
the installation the PC will be automatically restarted.
3) Wait about 1 minute after you restart the PC, and then connect the USB 
cable.
2 Take out the media card and put it back in again.
3 If you have tried ‘Eject’ from within Windows
®, take out the media card before 
you continue.
4 If an error message appears when you try to eject the media card, it means 
the card is being accessed. Wait a while and then try again.
5 If all of the above do not work, turn off your PC and machine, and then turn 
them on again. (You will have to unplug the power cord of the machine to turn 
it off.)
Cannot access Removable Disk 
from Desktop icon. Make sure you have put the media card into the media slot. 
 
						

							66
Network Difficulties
DifficultySuggestions
Cannot print over the Network. Make sure that your machine is powered on and is online and in Ready mode. 
Print a Network Configuration list (see Printing Reportson page 9) and check the 
current Network settings printed in this list. Reconnect the LAN cable to the hub to 
verify that the cabling and network connections are good. If possible, try 
connecting the machine to a different port on your hub using a different cable. If 
the connections are good, the machine shows LAN Active for 2 seconds.
 (If you are having Network problems, see the Network User’s Guide on the CD-
ROM for more information.) 
The network scanning feature does 
not work.(For Windows
® users only) Firewall setting on your PC may be rejecting the 
necessary network connection. Follow the instructions below to configure the 
Firewall. If you are using a personal Firewall software, see the User’s Guide for 
your software or contact the software manufacturer.

1Click the Start button, Settings, Control Panel and then Windows Firewall. 
Make sure that Windows Firewall on the Basic tab is set to On.
2 Click the Exceptions tab and Add port button.
3 Enter any name, port number (54295 for network scanning), choose UDP and 
click OK.
4 Make sure if the new setting is added and is checked, and then click OK.
For Windows
® XP SP1 user’s, please visit the Brother Solutions Center.
Your computer cannot find your 
machine.
Firewall setting on you PC may be rejecting the necessary network connection. 
For detail, see the instruction above.

Re-select your machine in the DeviceSelector application located in Macintosh 
HD/Library/Printers/Brother/Utilities or from the model of ControlCenter2.
 
						

							Troubleshooting and Routine Maintenance
67
Error messagesB
As with any sophisticated office product, errors may occur. If this happens, your machine identifies 
the error and shows an error message. The most common error messages are shown below.
You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers 
the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Error MessageCauseAction
Cover is OpenThe scanner cover is not closed 
completely.Lift the scanner cover and then close it 
again.
The ink cartridge cover is not 
completely closed.Firmly close the ink cartridge cover until it 
clicks.
Data RemainingPrint data is left in the machines 
memory.Re-start printing from your computer.
Print data is left in the machines 
memory. The USB cable was 
unplugged while the computer 
was sending the data to the 
machine.Press Stop/Exit. The machine will cancel 
the job and clear it from the memory. Try to 
print again.
Document JamThe document was not inserted 
or fed properly, or the document 
scanned from the ADF was too 
long.See Using the ADF (DCP-540CN 
only)on page 10.
See Document jam (DCP-540CN 
only)on page 69.
High TemperatureThe print head is too warm. Allow the machine to cool down.
Ink EmptyOne or more of the ink cartridges 
is empty. The machine will stop 
all print operations.Replace the ink cartridges. (See Replacing 
the ink cartridgeson page 72.)
Low TemperatureThe print head is too cold. Allow the machine to warm up.
Media ErrorThe media card is either 
corrupted, improperly formatted, 
or there is a problem with the 
media card.Put the card firmly into the slot again to 
make sure it is in the correct position. If the 
error remains, check the media drive by 
putting in another media card that you 
know is working.
Near EmptyOne or more of the ink cartridges 
are running out of ink. Order a new ink cartridge. (See Ordering 
accessories and supplieson page ii.)
No CartridgeAn ink cartridge is not installed 
properly.Take out the ink cartridge and put it in 
again seating it properly. (See Replacing 
the ink cartridgeson page 72.)
No FileThe media card in the media 
drive does not contain a .JPG 
file.Put the correct media card into the slot 
again.
 
						

							68
No Paper FedThe machine is out of paper or 
paper is not properly loaded in 
the paper tray.Do one of the following:
„Refill the paper in the paper tray, and 
then press Black Start or Color Start.
„Remove the paper and load it again 
and then press Black Start or 
Color Start.
The paper is jammed in the 
machine.See Printer jam or paper jamon page 70.
Out of MemoryThe machines memory is full.Printing operation in progress
Reduce print resolution. (For details, see 
Printing for Windows
® or Printing and 
Faxing for Macintosh® in the Software 
Users Guide on the CD-ROM.)
Paper JamPaper is jammed in the machine. Remove the Jam Clear Cover (at the back 
of the machine) and pull out the jammed 
paper. See Printer jam or paper 
jamon page 70.
Unable to Change XX
Unable to Clean XX
Unable to Init.XX
Unable to Print XX
Unable to Scan XXThe machine has a mechanical 
problem.Disconnect the machine from the power for 
several minutes, then reconnect it.
Wrong USB deviceA non-PictBridge compatible or 
broken device has been 
connected to the PictBridge port.Unplug the device from the PictBridge port, 
then press On/Off to turn the machine off 
and then on again.
Error MessageCauseAction