Brother 5750e Intellifax Fax Machine Owners Manual
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18 - 4 OPTIONAL ACCESSORIES ZleMFC-US-FAX-4750e/5750e- Paper Cassette #2 (Option for FAX-4750e) You can purchase the Paper Cassette #2 accessory (LT400) to use as a third paper source. Cassette #2 holds up to 250 sheets of 20 lb. (75 g/m2) paper. Network (LAN) Board (Option for FAX-4750e) When you add the optional Network (LAN) Board (NC-8100h), you can connect your machine into the network to use the Internet FAX, Network Scanner, Network Printer and Network Management operations. (See NC-8100h User’s Guide on the CD-ROM.) Paper Cassette #2: Holds approx. 250 sheets of 20 lb. (75 g/m2) Basis Weight: 16 to 28 lb. (60 to 105 g/m 2) Caliper: 0.003 to 0.005 inches. (0.08 to 0.13 mm) Moisture Content: 4% to 6% by weight Smoothness: 100 to 250 (Sheffield) We Recommend: Cut sheet:Xerox 4200 DP 20 lb, Champion Paper One 20 lb, Hammermill Laser Paper 24 lb
TROUBLESHOOTING AND ROUTINE MAINTENANCE 19 - 1 19 ZleMFC-US-FAX-4750e/5750e- 19Troubleshooting and Routine Maintenance Troubleshooting Error Messages As with any sophisticated office product, errors may sometimes occur. If this happens, your machine often identifies the problem and displays an error message. The table below explains the most common error messages. You can correct most problems by yourself. If you need additional help, call the Brother fax-back system. In USA Only:1-800-521-2846 IMPORTANT For technical and operational assistance, you must call the country where you purchased the machine. Calls must be made from within that country. Error Messages Error Message Cause Action CHANGE DRUM SOONThe drum unit is near the end of its life.Use the drum unit until you have a print quality problem; then replace the drum unit with a new one. The drum counter was not reset. 1. Open the front cover and then press Clear. 2. Press 1 to reset. CHECK PAPER CHECK PAPER #1 CHECK PAPER #2The machine is out of paper or paper is not properly loaded in the paper cassette.Refill the cassette or remove the paper and load it again. CHECK PAPER SIZE When you see this error, the paper in the cassette does not match the paper size you set in Menu, 1, 1.Either load the appropriate size paper or change the default setting. (See page 4-1). COMM. ERRORA poor quality phone line caused communications error.Try the call again. CONNECTION FAILThe fax machine you polled is not in Polled Waiting mode.Verify the other party’s polling setup.
19 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE ZleMFC-US-FAX-4750e/5750e- COOLING DOWNThe temperature of the drum unit or toner cartridge is too hot. The machine will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the display on the machine shows COOLING DOWN.You must wait and allow the machine to resume printing when it is ready. COVER OPEN PLS CLOSE COVERThe front cover was not completely closed.Close the front cover for the drum unit. DISCONNECTEDThe other party or other party’s fax machine terminated the call.Try to fax or receive again or call the other party to see what happened. CHECK ORIGINALOriginals did not feed properly or original was too long.Do not pull paper out until you read Page 19-4. MACHINE ERROR XXThe machine has a mechanical problem.Turn the power off. Then call Brother Customer Service at: In USA: 1-800-284-4329 In Canada: 1-877-BROTHER In Montreal: (514) 685-6464 OUT OF MEMORY (May occur when the machine is used as a printer)The machine memory capacity has been exceeded.•If you have installed the Windows ® driver, try again after setting the True Type mode to “Print as Graphics” in the Print menu of your application software. •Reduce the print resolution or reduce the complexity of your document. NO RESPONSE / BUSYThe number you called does not answer or is busy. Or, you may have reached a number that is not connected to a fax machine.Check the number and try again. NOT REGISTEREDThe One Touch or Speed Dial number that you accessed is not programmed.Set up the One Touch or Speed Dial number. (See Pages 7-1 and 7-2.) Error Messages Error Message Cause Action
TROUBLESHOOTING AND ROUTINE MAINTENANCE 19 - 3 ZleMFC-US-FAX-4750e/5750e- PLS OPEN COVERA page, piece of paper, or paper clip may be jammed inside the machine.Open the front cover. If you see any jammed paper or other item, gently pull it out, then close the scanner unit. If the error message remains, open and close the front cover again. If the machine cannot reset itself and return to the date and time prompt, it will display MACHINE ERROR XX. Please call Brother Customer Service and tell them the Machine Error number at: In USA: 1-800-284-4329 In Canada: 1-877-BROTHER In Montreal: (514) 685-6464 PAPER JAMThe paper is jammed in the machine.Do not pull the paper out until you see page 19-4. TONER EMPTYToner cartridge is not installed. —OR— Toner is used up and printing is not possible.Reinstall the toner cartridge. —OR— Replace the toner cartridge with a new one. (See Page 19-20.) TONER LOWIf the LCD shows TONER LOW and the Toner Empty LED on the control panel is blinking, you can still print. But the toner is depleted and the machine is telling you that the toner will soon run out.Order a new toner cartridge now. Error Messages Error Message Cause Action
19 - 4 TROUBLESHOOTING AND ROUTINE MAINTENANCE ZleMFC-US-FAX-4750e/5750e- Document Jam The originals did not feed properly, or were too long. 1Lift the control panel. 2Carefully pull the document toward the front of the machine. 3Close the control panel. 4Press Stop/Exit. Paper Jam Before you can clear a paper jam error, you must find out where the paper is stuck. See the following three types of paper jams. WARNING Do not use force to pull the jammed paper from the paper tray because you may damage the machine and cause toner to scatter on the next printed pages. After you use the machine, some internal parts are extremely HOT! When you open the front or the rear cover, never touch the shaded parts shown in the following diagram. HOT! Rear viewFront view
TROUBLESHOOTING AND ROUTINE MAINTENANCE 19 - 5 ZleMFC-US-FAX-4750e/5750e- Paper is Jammed in the Paper Cassette 1Pull the paper cassette out of the machine. 2Remove any crinkled sheets. 3Adjust the guides to fit. 4Press down the paper to flatten it in the paper cassette. 5Reinstall the paper cassette. Paper is Jammed near the Drum Unit 1Open the front cover. 2Remove the drum unit but do not force it if it cannot be removed easily. Instead, pull the edge of the jammed paper from the paper cassette. 3Gently pull out the jammed paper. 4Reinstall the drum unit. 5Close the front cover. Paper is Jammed in the Fuser Unit 1Open the rear cover. 2Pull out jammed paper. When you have to pull paper out the back of the machine, the fuser may get dirty with toner powder causing the next few printed page(s) to look messy. Print a few copies of the test page until the pages print clearly. 3Close the rear cover.
19 - 6 TROUBLESHOOTING AND ROUTINE MAINTENANCE ZleMFC-US-FAX-4750e/5750e- If You Are Having Difficulty with Your Machine If you think there is a problem with your machine, make a copy first. If the copy looks good, the problem is probably not your machine. Check the table below and follow the troubleshooting tips. DIFFICULTYSUGGESTIONS Printing and Receiving Faxes Condensed print and horizontal streaks; top and bottom of sentences are cut off.If your copy looks good, you probably had a bad connection, with static or interference on the phone line. If the copy looks bad, clean the scanner area. If there is still a problem, call Brother Customer Service at: 1-800-284-4329 (in USA) or 1-877-BROTHER (in Canada) or (514) 685-6464 (in Montreal). Vertical streaks; black lines appear on the faxes you receive.Sometimes you may see vertical streaks/black lines on the faxes you receive. Either your machine’s primary corona wire for printing may be dirty, or the sending party’s fax scanner may be dirty. Clean your primary corona wire (see pages 19-19), or ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, call Brother Customer Service at: 1-800-284-4329 (in USA) or 1-877-BROTHER (in Canada) or (514) 685-6464 (in Montreal). The FAX “hears” voice as CNG tone.If your machine is set to Easy Receive ON, it is more sensitive to sounds. Your machine may mistakenly interpret certain voices or music on the line as a calling fax machine and respond with fax receiving tones. Deactivate the fax by pressing #51 if you are at an extension phone or press Stop/Exit if you are at the machine or an external phone. Try avoiding this problem by turning Easy Receive to OFF. (See Easy Receive, Page 5-3) Horizontal streaks; lines are missing. You may get a fax with horizontal streaks or with missing lines. Usually this is caused by a poor telephone connection. Ask the other party to send the fax again. Received faxes appear as split or blank pages.If the received data is divided and printed on two pages or if you get an additional blank page, your Paper Size setting may not be correct for the paper you are using (see page 4-1). If you are using the fixed reduction feature, check to see if the reduction ratio is suitable for the real paper. (See page 11-3)
TROUBLESHOOTING AND ROUTINE MAINTENANCE 19 - 7 ZleMFC-US-FAX-4750e/5750e- DIFFICULTYSUGGESTIONS Phone Line or Connections Dialing does not work. Check for a dial tone. Change TONE/PULSE setting (See Setting Tone/Pulse Dialing Mode, Page 4-8). Check all line cord connections, and make sure the curled handset cord is not in the EXT jack. Check power cord connection. Send a manual fax by pressing Hook—OR—by lifting the handset, and dialing the number. Wait to hear the fax receiving tones before pressing Fax Start. The machine does not answer when called.Make sure the machine is in the correct receiving mode for your setup (either FAX, FAX/TEL or TAD). Check for dial tone. If possible, call your machine to hear it answer. If there is still no answer, check the telephone line cord connection. Connect a standard telephone handset to the machine telephone jack. If there is no ringing when you call your machine, call your Telephone Company to check the line. There is no dial tone on the handset.Press Hook—OR—Lift the handset. If you hear no dial tone, check telephone line cord connections at the machine and wall jack. Check that the handset curled cord is connected to the machine’s handset jack. Test the jack with another single line telephone. If no dial tone on the wall outlet, call your telephone company. Sending Faxes Transmitting quality is poor. Try changing your resolution to FINE or S. FINE (See Fax Resolution, Page 6-5). Make a copy to verify the machine’s scanner operation. Transmission Verification Report prints “Results:NG”.There is probably temporary noise or static on the phone line. Try sending the fax again. If the problem continues, call the Telephone Company to check your phone line. The receiving party says the picture is not clear.Sometimes the resolution mode you chose when you sent your fax was not appropriate. Send the fax again, but try using the FINE or S. FINE mode. Also, your machine’s scanner may be dirty, so try cleaning it. (See page 19-18) The receiving party says vertical streaks appear on the faxes they receive. Your machine’s scanner may be dirty or the receiving party’s print head may be dirty. Clean your scanner (see page 19-18), and then make a copy to check if the problem was caused by your machine.
19 - 8 TROUBLESHOOTING AND ROUTINE MAINTENANCE ZleMFC-US-FAX-4750e/5750e- DIFFICULTYSUGGESTIONS Handling Incoming Calls Double-ring in FAX/TEL mode. The machine knows the incoming call is not a fax, so it is signaling you to answer the telephone call. Pick up the machine handset or answer from an extension phone and then press your machine’s Telephone Answer Code (default setting is #51). I have difficulty transferring a fax call to the machine.If you answered at the machine, press Fax Start and hang up immediately. If you answered at an extension phone, press your machine’s Remote Activation Code (default setting is 51). When your machine answers, hang up. I have difficulty with custom features on a single line.If you have Call Waiting, RingMaster, Voice Mail, an answering machine, alarm system or any other custom feature on a single phone line with your fax machine, it may create a problem sending or receiving fax data. If you are sending or receiving a fax message while a custom feature signal comes through on the line, the signal can temporarily interrupt or disrupt the fax data. Brother’s ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, a separate line with no custom features is recommended.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 19 - 9 ZleMFC-US-FAX-4750e/5750e- DIFFICULTYSUGGESTIONS General Printing Difficulties The machine does not print.Check the following: • The machine is plugged in. • The toner cartridge and drum unit are installed properly. • The interface cable is securely connected between the machine and the computer. • Check to see if LCD is showing an error message. (See pages 19-1 to 19-3) The machine prints unexpectedly or it prints garbage.Reset the machine. Check the primary settings in your application software to make sure it is set up to work with your machine. The machine prints the first couple of pages correctly, then some pages have text missing.Your computer is not recognizing the printer input buffer’s full signal. Please make sure to connect the printer cable correctly. The machine cannot print full pages of a document; An OUT OF MEMORY error message occurs.Reduce the printer resolution. Reduce the complexity of your document and try again. Reduce the graphic quality or the number of font sizes within your application software. My headers or footers appear when I view my document on the screen, but do not appear when I print them.Most laser printers have a restricted area that will not accept print. Usually these are the first two lines and last two lines, leaves 62 printable lines. Adjust the top and bottom margins in your document to allow for this.