Blackberry Torch 9810 7 1 User Guide

HTML email messages don't appear correctly
Try the following actions:
•Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.
•Try downloading external pictures. Press the  key > Get Images.
•Try viewing your message in plain text. Press the  key > Get Plain Text.
•Verify that the email that you received isn't encrypted.
Some email folders appear dimmed
If you can't forward email from an email folder, the check box beside the folder...

•Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, 
your smartphone should send the messages when you return to a wireless coverage area.
•Verify that fixed dialing is turned off.
Related information
Turn on, turn off, or check the status of a network connection, 266
I'm not receiving text messages
Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry smartphone is connected...

Files and attachments
How to: Files
File basics
About files and attachments
You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email 
account uses a 
BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview 
files from your organization's network and save the files to your smartphone or attach them directly to email messages 
without downloading them. You can use the Files application to...

Save a file or an attachment
Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry 
Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 
1.In a message, in a calendar entry, or on a webpage, do one of the following:
 • If there is only one attachment in a message or calendar entry, press the  key.
 • If there are multiple attachments in a message or calendar entry,...

About files and attachments, 114 
Send a file
Before you begin: To send a video, the video must be recorded in MMS mode.
1.On the home screen or in a folder, click the Media icon or Files icon.
2.Find and highlight a file.
3.Press the  key > Send. 
4.Click a message type.
5.If necessary, turn on Bluetooth technology and choose a device or pair with a device.
Related information
I can't attach a file to a text message, 132 
Open a link in a file or an attachment
Some files might contain links to...

5.Click a folder.6.Press the  key > Paste. 
Related information
Send a file, 115 
Managing files and attachments
View properties for a file
You can view the size, author, publication date, and other properties of a file.
1.On the home screen or in a folder, click the Media icon or Files icon.
2.Find and highlight a file.
3.Press the  key > Properties. 
Related information
Hide a file or folder, 136
View a hidden file or folder, 137
Copy, move, rename, or delete a file
1.Do one of the following:
•On the...

3.Find and highlight the file or folder you want to hide.4.Press the  key > Properties. 
5.Select the Hidden checkbox.
6.Click OK.
After you hide a file or folder, it is no longer visible on your BlackBerry smartphone.
Related information
View a hidden file or folder, 137
View a hidden file or folder
You can view files or folders that you hid.
1.On the Home screen, click the folder that contains the file or folder that you hid.
2.Press the  key > Explore. 
3.Browse to the folder that contains the file or...

In a document, press the  key > Table of Contents. 
To move to a specific heading, click a heading. Click Jump.
Move around a spreadsheet
In a spreadsheet, press the  key. 
 • To move to a specific cell, click Go to Cell. Type the cell co-ordinates. Press the  key on the keyboard.
•To switch worksheets, click Next Sheet or Prev Sheet.
•To view a list of worksheets, click Table of Contents.
•To move to a specific worksheet, click Table of Contents. Click a worksheet. Click View.
View the content of a...

•To move to a specific page in a multipage .tif file, click Table of Contents. Click a page. Click View.
•To switch pages in a multipage .tif file, click Next Page or Prev Page.
Switch presentation views
In a presentation, press the  key. 
•To view text only, click View Text.
•To view text and slides, click View Both.
To view the presentation in its original format, click View Slides.
Switch slides
In a presentation, press the  key > Next Slide or Prev Slide. 
Rotate or zoom in to or out from a slide...

Troubleshooting: Files
A message, attachment, or Google Mail conversation 
is cut short or doesn't appear
Try the following actions:
•Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.
•If "More available" appears at the end of the message or attachment, press the  key > More or More All.
•If part of a Google Mail conversation doesn't appear, press the  key > More of Conversation.
•If you're downloading an attachment, cancel...