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Blackberry Torch 9810 7 1 User Guide

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Page 121

3.Click the certificate or PGP key.
•To import the certificate or PGPkey, click Import Certificate or Import PGP Key.
•To import and trust the certificate or PGP key, click Trust Certificate or Trust PGP Key
Related information
I can't open an attachment in an encrypted message, 126
Attachment indicators in S/MIME and PGP protected messages
IndicatorDescription The message includes a certificate attachment. The message includes multiple certificate attachments. The message includes a PGP key...

Page 122

Press the  key > Encryption Details. 
S/MIME and PGP protected message status
Digital signature indicators for S/MIME or PGP protected messages
IndicatorDescription Your BlackBerry smartphone verified the digital signature. The BlackBerry Enterprise Server that is associated with your smartphone verified the digital 
signature. Your smartphone requires more data to verify the digital signature. Your smartphone can't verify the digital signature. Your smartphone trusts the sender’s certificate or PGP...

Page 123

Check the status of a certificate or certificate chain
If a certificate is included in a received message, or is already stored in the key store on your BlackBerry device, you can 
check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates\
 
in the certificate chain.
1.In a message, highlight a digital signature indicator.
2.Press the  key. 
3.Click Check Sender’s Certificate or Check Sender’s Cert Chain.
S/MIME and PGP...

Page 124

You can set your smartphone to try to use the default signing and encryption option for your outgoing messages instead. 
However, if message classifications are turned on, the default signing and encryption option might not be able to be used 
depending on the security requirements of a message's classification. For example, if your default signing and encryption 
option is set to Sign and you compose a reply to a message that is classified as confidential, the signing and encryption  option is set...

Page 125

Change the size of S/MIME or PGP indicators in messages
1.On the home screen or in a folder, click the Options icon.
2.Click Security > S/MIME or PGP.
3.In the General section, change the Message Viewer Icons field.
4.Press the  key > Save. 
Change the encryption algorithms for S/MIME or PGP protected 
messages
If a message has multiple recipients, your BlackBerry smartphone uses the first encryption algorithm that's selected in the 
list and that all recipients are known to support.
1.On the home...

Page 126

3.In the General section, change the Truncation Mode field to Send Anyway or More All And Send.4.Press the  key > Save. 
To turn on the prompt again, change the Truncation Mode field to Prompt User.
Turn off the prompt that appears when you use a certificate or PGP key 
that is not recommended for use
1.On the home screen or in a folder, click the Options icon.
2.Click Security > S/MIME or PGP.
3.In the General section, clear the Warn About Problems With My Certificates checkbox or Warn About Problems...

Page 127

IBM Lotus Notes native encrypted messages
About IBM Lotus Notes native encrypted messages
If your email account uses a BlackBerry Enterprise Server that supports this feature, you can send and receive messages 
on your 
BlackBerry smartphone using IBM Lotus Notes native encryption. When you send or receive IBM Lotus Notes 
native encrypted messages, you might be prompted to type your IBM Lotus Notes ID password.
Before you can send or receive IBM Lotus Notes native encrypted messages, you or your...

Page 128

Generate an encryption key, 328
Change or delete a contact, 195
Turn on or turn off data service or set roaming options, 267
Options for email filters, 102 
Resend a message, 98 
Wireless coverage indicators, 270
Turn on, turn off, or check the status of a network connection, 266
Resend a message, 98 
I'm not receiving messages
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, 
you should receive...

Page 129

The number of new or unread messages is different 
than I expect
The number of new or unread messages includes saved messages and filed messages.
If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other 
than your inbox in the email application on your computer, your smartphone files the message.
Related information
View filed messages, 101 
I can't use a shortcut to view one type of message in a 
message inbox
If you switch BlackBerry...

Page 130

A message, attachment, or Google Mail conversation 
is cut short or doesn't appear
Try the following actions:
•Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.
•If "More available" appears at the end of the message or attachment, press the  key > More or More All.
•If part of a Google Mail conversation doesn't appear, press the  key > More of Conversation.
•If you're downloading an attachment, cancel the download and wait...
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