Blackberry 9720 Smartphone 7 1 User Guide

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Camera and video camera
Zoom in before you take a picture or record a videoPress the Volume Up key.Zoom out before you take a picture or record a videoPress the Volume Down key.Take a picturePress the Right Convenience key on the side of your 
smartphone.
Common troubleshooting
I can't make or receive calls
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network.
•Verify that your wireless service plan includes phone or voice services.
•If...

Related information
Fixed dialing and smart dialing,69
Call waiting, call forwarding, and call blocking,67
Switch the active phone number,75
I'm not receiving messages
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, 
you should receive messages when you return to a wireless coverage area.
•Reset your smartphone. Connect to the network and try again.
•If you created an email address or added an...

•Generate an encryption key.
•Verify that data service is turned on.
•Resend the message.
Related information
Generate an encryption key,366
Change or delete a contact,216
Turn on or turn off data service or set roaming options,294
Options for email filters,103
Resend a message,100
Wireless coverage indicators,290
Turn on, turn off, or check the status of a network connection,291
Resend a message,100
I forget my smartphone password
If you forget your BlackBerry smartphone password, it can't be...

The screen turns off
When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You 
can change the length of time that the backlight stays on when you aren't touching your smartphone.
To turn on the screen, click the trackpad or press a key.
Related information
Set options for backlighting,256
Email messages aren't reconciling over the wireless 
network
Try the following actions:
•Verify that your BlackBerry smartphone is connected to...

•Make your smartphone discoverable for a short period to see if the Bluetooth enabled device can detect your 
smartphone. 
On the home screen, click the connections area at the top of the screen, or click the Manage Connections 
icon. Click Networks and Connections > Bluetooth Connections. Set the Discoverable field to 2 Minutes.
•If the Bluetooth enabled device uses a battery, connect it to a power source. Depending on the device, if the battery 
power is too low the device may be unable to pair.
•Turn...

Tips and shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Tips: Doing things quickly
For full instructions, click the links under Related information at the bottom. 
Access popular options such as setting the alarm, viewing 
notifications, and turning on or turning off network 
connections.Highlight and click the areas at the top of the home screen.See all the apps and folders on the Home screen, or 
minimize the panel and view the wallpaper.On...

Assign an application to a convenience key,250
Keep an application running in the background and switch to another application,276
Tips: Extending battery life
Close apps when you're finished with them.In an app, press the  key and click Close or Exit.Turn on battery saving mode.On the home screen or in a folder, click the Options icon. 
Click Device > Battery Saving Mode. Select the Turn on 
Battery Saving Mode when battery power level is low 
checkbox.
Turn off network connections you aren't...

If your smartphone has a camera flash, turn off the flash.On the home screen, click the Camera icon. Click the flash 
icon at the bottom of the screen until the 
flash off 
indicator appears.
Keep your battery connections clean.Every few months, use a cotton swab or dry cloth to clean  the metal contacts on the battery and the smartphone.Check for Device Software updates.Click the Options icon > Device > Software Updates.
Tips: Finding apps
Look in a folder on your home screen.Some apps are located in...

Reduce the size of pictures you take and videos you record.On the home screen, click the Camera icon or the Media 
icon > Video Camera icon. Press the  key > Options. 
Change the Image Size or Video Format field.
Store files on a media card instead of your smartphone.On the home screen, click the Camera icon or the Media 
icon > Video Camera icon. Press the  key > Options. 
In the Storage section, change the Store Pictures or Store 
Videos
 field.
Research In Motion recommends that you regularly create...

Delete browsing history and clear the cache.On the home screen, click the Browser icon. Press the 
 key > Options. Go to the Clear Browsing Data 
section.
Delete messages.Highlight a message. Press and hold the  key. On the 
trackpad, slide your finger up or down. Release the 
key. Press the  key > Delete Messages.
Or, highlight a date. Press the  key > Delete Prior.
Reduce the amount of time that your smartphone stores 
email messages and calendar entries.On the home screen, click the Messages icon or...