ATT System 25 Reference Manual

FEATURES AND SERVICES
Attendant Join (SLAC Only)
Description
This feature allows the attendant, while extending an incoming call, to connect together the
calling party, the called party, and the console in a 3-way call. All parties can talk to each
other. The attendant activates the feature by pressing the JOIN button while still connected
to one of the other parties.
Considerations
The Join feature cancels a split condition.
The attendant can use the Join feature to stay on an extended call and give...

Attendant Message Waiting
Attendant Message Waiting
Description
This feature allows the attendant to remotely control the status of Message LEDs on user
stations. The attendant can activate the Message LED of the station while either (1) ringing,
(2) receiving Busy Tone, or (3) talking to a station.The status of the Message LED of the
called party is reflected by the green status LED of the Attendant Message Waiting button in
any of these cases.
To activate (light) a user’s Message LED in any of these...

FEATURES AND SERVICES
Coverage Calls:The attendant can light the Message LED of the covered station when
receiving a coverage call for the station.
Hands-Free Answer On Intercom:If the attendant lights the Message LED on a voice
terminal with AUTO ANS button active, the auto-answer function will turn off, allowing
subsequent calls to receive coverage as assigned.
Administration Requirements
Attendant Console (Voice Terminal) Port:
l The ATT MSG button is defaulted and fixed on SLACs; it is defaulted on...

Attendant Position Busy
Attendant Position Busy
Description
This feature allows an Attendant Console to be placed in an inactive mode.
Systems with Direct Trunk Attendant Console(s) (DTAC)
There must be two Attendant Consoles in the system before this feature can be activated. A
Position Busy (POS BUSY) button can be assigned on each of the consoles. Pressing POS BUSY
at one of two active consoles causes the POS BUSY status LED to light and the console to be
placed in the inactive mode. Pressing POS BUSY...

Features and Services
A console in Position Busy mode can receive attendant PDC, DID, and DGC calls, and outgoing
calls can still be placed. Local functions can be activated.
Considerations
Position Busy allows one of two attendant positions to be made inactive when not required. This is
useful in situations where calling traffic requires only one console operator.
Interactions
The following features interact with Attendant Position Busy.
Attendant Call Extending: Unanswered calls extended by an inactive...

Attendant Position Busy
Forwarding: If a PDC/FPDC is signed in at an inactive attendant console, then calls to this
PDC/FPDC will go to the active attendant (SLAC) or to the inactive attendant (DTAC only).
All calls to FPDCs not signed in will be transferred to the active attendant.
Night Service:An inactive attendant that is a Directed Night Service receiver will receive
Night Service calls.
Park: A call parked on the inactive attendant console will return to the inactive console if the
call times out;...

FEATURES AND SERVICES
Attendant Release
Description
This feature releases the attendant from unextended call. There are two forms of Attendant
Release: Manual and Automatic. This feature applies to the Direct Trunk Attendant Console
(DTAC) and the Switched Loop Attendant Console (SLAC).
Manual Release:
Pressing RELEASE releases the attendant from an extended call and completes the
associated call transfer. The status LED of the original calling facility will change from hold
to busy for direct trunk...

Attendant Release
Interactions
The following feature interacts with Attendant Release.
Attendant Camp-On:External calls that are released
camped on.
Administration Requirements
when Busy Tone is heard will be
System with SLAC: Enable Automatic Hold feature? (yes for Automatic Hold or no for
Automatic Release; default = no).
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FEATURES AND SERVICES
Attendant Return Coverage On Busy
Description
This feature allows a camped-on call at a busy station or DGC Group to be returned to the
attendant for service after a specified time period.
A camped-on call not answered within 1 to 120 seconds (administrable) after the attendant
releases the call will return to the console in one of the following ways:
l On the Return-On-Busy (RTN-BUSY) button at a Direct Trunk Attendant Console
(DTAC).
l On a LOOP button at a Switched Loop Attendant...

Attendant Return Coverage On Busy
Attendant Direct Extension Selection: If a call to a Floating PDC (FPDC) is returned to the
attendant, the FPDC’s status LED on the Selector Console will flash during ringing and go
dark when the call is answered.
Direct Group Calling: External calls that are camped onto a DGC group that does not have a
delay announcement will return to the attendant console after the specified number of rings.
Send All Calls (DTAC only): If Send All Calls is activated, returning calls...