ATT System 25 Administration Manual
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Assigning Buttons to Multiline Terminals and Attendant Consoles To assign a feature to a 1 From the Main Menu prompt, enter 2. button on a multiline voice terminal or2 At PDC =, enter the PDC of the voice terminal or attendant console, beginattendant console. with this step: 3 At Action =, enter 100. 4 At Data =, enter the button number (see Tables 10-1 through 10-7) you are assigning the feature to. To complete a button assignment, find the feature you want to assign from the list below. Enter the button function code after Action = 101. Any additional required actions are described with that feature. Repeat this procedure, beginning with Action = 100, for each button you want to assign to the voice terminal. To assign an Account 1 At Action =, enter 101. Code Entry button (ACCT ENTRY):2 At Data =, enter 15. To assign Agent Status for CMS buttons (AGENT):1 At Action =, enter 101. At Data =, enter 42. 2 You see the prompt, Action = 102. 3 At Data =, enter a button subtype: 0 = Monitor 1 = Available (Agent) 2 = After Call Work (Agent) 3 = Logged Out (Agent) 4 You see the prompt, Action = 103. 5 At Data =, enter the PDC of the station that has the associated Monitor button, or 0 if this is the monitor station. 6 You see the prompt, Action = 104. 7 At Data =, enter the button number for the associated Monitor button on the station listed in Action 103, or 0 if this is the monitor station. 10-6 Administering Button Assignments
To assign an Automatic1 At Action =, enter 101. Answer Button (AUTO ANS):2 At Data =, enter 21. To assign an Automatic Intercom button (AUTO ICOM) (this is a two- station feature):1 At Action =, enter 101. 2 At Data =, enter 8. 3 You see the prompt, Action = 102. 4 At Data =, enter the called station’s PDC. 5 You see the prompt, Action = 103. 6 At Data =, enter the called station’s Automatic Intercom button number. NOTE: Use with caution for the Cordless Phone. To assign a Bridged1 At Action =, enter 101. Access button (BRIDGE): 2 At Data =, enter 37. 3 You see the prompt, Action = 102. 4 At Data =, enter the PDC of the Principal station. 5 You see the prompt, Action = 103. 6 At Data =, enter the button number of the paired System Access button on the Principal station. 7 You see the prompt, Action = 104. 8 At Data =, enter a ringing option: O = no ring 1 = immediate ring 2 = delayed ring November 1995Administering Button Assignments 10-7
To assign a Call1 At Action =, enter 101. button (CALL): 2 At Data =, enter 40. † To assign a Group Coverage “Receiver” button (COVER-GRP):1 At Action =, enter 101. 2 At Data =, enter 10. ‡ 3 You see the prompt, Action = 102. 4 At Data =, enter a coverage group number (1 - 32). 5 You see the prompt, Action = 103. 6 At Data =, enter 1 to enable ringing (strongly recommended), 0 otherwise. To assign an Individual1 At ActIon =, enter 101. Coverage “Receiver” button (COVER-IND):2 At Data =, enter 12. ‡ 3 You see the prompt, Action = 102. 4 At Data =, enter the covered station’s PDC. 5 You see the prompt, Action = 103. 6 At Data =, enter 1 to enable ringing (strongly recommended), 0 otherwise. NOTE: The SLAC cannot be assigned as the covered PDC for Individual Coverage. † This feature requires the use of a display voice terminal. ‡ This feature is not administrable on a SLAC. 10-8 Administering Button AssignmentsNovember 1995
To assign a Coverage1 At Action =, enter 101. Message Waiting button (COVER MSG):2 At Data =, enter 6. † To assign a Transfer to1 At Action =, enter 101. Data button (DATA): 2 At Data =, enter 9. 3 You see the prompt, Action = 102. 4 At Data =, enter the DDC of the associated data station. To assign a Directory1 At Action =, enter 101. button (DIRECTORY): 2 At Data =, enter 39. ‡ To assign a Direct Station1 At Action =, enter 101. Selection button (DSS): 2 At Data =, enter 14. 3 You see the prompt, Action = 102. 4 At Data =, enter the called PDC. NOTE: Do not use with cordless Phone. To assign an Exclusion1 At Action =, enter 101. button (EXCLUSION): 2 At Data =, enter 4. † This feature requires the use of a display voice terminal. ‡ This feature is not administrable on a SLAC. November 1995Administering Button Assignments 10-9
To assign a Direct Facility Access button (FACILITY):1 At Action =, enter 101. 2 At Data =, enter 2. 3 You see the prompt, Action= 102. 4 At Data =, enter the facility access code. To assign Flexible Direct1 At Action =, enter 101. Station Selection button (FLEX DSS):2 At Data =, enter 13. To assign an Inspect button (INSPECT):1 At Action =, enter 101. 2 At Data =, enter 28. ‡ To assign a Last Number Dialed button (LAST # DIALED):1 At Action =, enter 101. 2 At Data =, enter 35. To assign a Leave Word Calling button (LEAVE WORD):1 At Action =, enter 101. 2 At Data =, enter 38. † To assign a Local button (LOCAL):1 At Action =, enter 101. 2 At Data =, enter 33 ‡ ‡ This feature is not administrable on a SLAC. † This feature requires the use of a display voice terminal 10-10 Administering Button AssignmentsNovember 1995
To assign a Station-to- Station Message Waiting button (MSG WAIT) (this is a two-station feature):1 At Action = , enter 101. 2 At Data = , enter 5. 3 You see the prompt, Action = 102. 4 At Data =, enter the PDC of the other station. 5 You see the prompt, Action = 103. 6 At Data =, enter the (MSG WAIT) button number at the other station. To assign a Next button (NEXT):1 At Action =, enter 101. 2 At Data =, enter 41. ‡ To assign a Personal Line1 At Action =, enter 101. button (PERS LINE): 2 At Data =, enter 3. † 3 You see the prompt, Action = 102. 4 At Data =, enter the trunk number. 5 You see the prompt, Action = 103. 6 Is this station the “owner” of this line? (At Data =, enter 1 for yes or 0 for no.) 7 You see the prompt, Action = 104. 8 At Data =, enter 1 to enable ringing at this set, 0 otherwise. To assign a Repertory Dialing button (REP DIAL):1 At Action =, enter 101. 2 At Data =, enter 20. ‡ This feature requires the use of a display voice terminal. † This feature is not administrable on the SLAC. Administering Button Assignments 10-11
To assign a Scroll button (SCROLL):1 At Action =, enter 101. 2 At Data =, enter 34. ‡ To assign a Send All1 At Action =, enter 101. Calls button (SEND ALL CALLS):2 At Data =, enter 11. † 3 You see the prompt, Action = 102. 4 At Data =, enter 1 to enable single-ring reminder, 0 otherwise. 5 You see the prompt, Action = 103. 6 At Data =, assign calls (ringing) to be sent to bridged and/or coverage stations: 0 = to bridged stations 1 = to coverage stations 2 = to both The default is 2. To assign a Manual1 At Action =, enter 101. Signaling button (SIGNAL) (this is a two-2 At Data =, enter 7. station feature): 3 You see the prompt, Action = 102. 4 At Data =, enter the signaled station’s PDC. ‡ This feature requires the use of a display voice terminal and is Read-Only for the SLAC. † This feature is not administrable on the SLAC. 10-12 Administering Button Assignments
To assign a System Access button (SYS ACC):1 At Action =, enter 101. 2 At Data =, enter 36. † 3 You see the prompt, Action = 102. 4 At Data =, enter a ringing option: 0 = no ring 1 = immediate ring 2 = delayed ring The default is 1 (for defaulted System Access buttons). To assign a System Access-Originate Only button (SYS ACC-O):1 At Action = , enter 101. 2 At Data = , enter 1. † Assigning Attendant-Console-Specific Buttons Button Default Tables for multiline voice terminals, Switched Loop Attendant Consoles, Direct Trunk Attendant Consoles, and Selector Consoles appear earlier in this chapter. Table 16-3 in the “Command Reference” section summarizes button codes and associated translation items. Most button assignments for the attendant consoles are the same as for multiline terminals (see “Assigning Buttons to Multiline Terminals and Attendant Consoles”). Some buttons may only be assigned to an attendant console; these are listed below. NOTE: Buttons marked with a † in the default tables (at the beginning of this chapter) cannot be changed. To assign attendant- console-specific features to buttons:1 From the Main Menu prompt, enter 2. 2 At PDC =, enter the attendant console PDC. 3 At Action =, enter 100. 4 At Data =, enter the button number. (Continued) † This feature is not administrable on the SLAC. Administering Button Assignments 10-13
To complete a button assignment, find the feature you want to assign from the following list. Enter the button function code after the Action = 101 prompt. Additional actions, if any, are described. Repeat this procedure (beginning with Action = 100) for each button you want to assign. To assign an Attendant1 At Action =, enter 101. Message Waiting button (ATT MSG):2 At Data =, enter 19. ‡ To assign a Night Service1 At Action =, enter 101. button (NIGHT): 2 At Data =, enter 17. 3 You see the prompt, Action = 102. 4 At Data =, enter the Night Service access code. The default is 810. To assign a Position BusyNOTE: For a DTAC, this feature can only be administered button (POS BUSY):when there are two attendant consoles. For a SLAC, this feature can be administered when there are one or two consoles. For a system with only one SLAC, see the procedure for assigning a covering station PDC for the attendant (Action = 87) under “Assign Attendant Options”. 1 At Action =, enter 101. 2 At Data =, enter 18. ‡ This feature is not administrable on the SLAC. 10-14 Administering Button Assignments
Administering Direct Group Calling Groups This section tells you how to add DGC groups, assign access codes to DGC groups, and add and remove DGC group members. Keep the following considerations in mind as you administer DGC groups: n You can assign a maximum of 32 DGC groups; therefore, target values (i.e., your response to the DGC = prompt) will be a number from 1 through 32. n Each group can have a maximum of 20 members. n A station can be a member of only one DGC group. If you attempt to add to a DGC group a station already assigned to another DGC group, the system generates a warning message. If you enter C to continue at this point, the system generates another warning, NO MORE BLOCKS. If you really want to remove the member from its current group and add it to the new target group, you enter another C. If you do not want to make this change, just press any other key to abort. n If a DGC group has no associated delay announcement, it is useful to administer Personal Line appearances for the trunks assigned to the DGC group. Assign the Personal Line appearances to a voice terminal providing coverage for the group, for example, to a secretary or principal to the group. (Program these line appearances to ring.) Then, if all stations in the group are busy, incoming DGC calls will ring on these buttons, providing an overload indication. To assign a DGC group:1 From the Main Menu prompt, enter 6. 2 At DGC =, enter the DGC group number, from 1 through Assign a DGC group access code: 32. Continue with the procedures below to administer the DGC group. Using Action = 1, you can determine the access code of an existing DGC group or assign an access code to a new group. If you assign 0 to an existing group, the group will be removed. 1 At Action =, enter 1. 2 At Data =, enter the DGC access code, or 0. NOTE: When you remove or change a DGC access code, the Display ID is also removed. Administering Direct Group Calling Groups 11-1