ATT System 25 Administration Manual

							Switched Loop Attendant Console Options
In addition to the preceding options, you can assign the following options to a SLAC:
To assign SLAC options:From the Main Menu prompt, enter 
4. Assign additional
SLAC features as described below.
To set audible tone at1     At 
Action =, enter 81.
expiration of hold timer:
2     At 
Data =, enter 1 for yes or 0 for no.
The default is 0.
To set the length of1     At 
Action =, enter 83.
hold timer:
To assign a DID access
code to the SLAC:2     At 
Data =, enter the number of seconds before the hold
timer expires, 10-255.
The default is 0.
1     At 
Action =, enter 84.
2     At 
Data =, enter the DID access code people outside the
system will use to call the Attendant. (PDC format with no
leading zeros; number cannot exist in system dial plan.)
To enable Automatic
1     At 
Action =, enter 85.
Hold :2     At Data =, enter 1 for yes or 0 for no.
The default is 0.
9-14 Administering Attendant Equipment 
						

							To set calls to return to
the common queue after
second hold timer
expires:
1     At Action =, enter 86.
2     At 
Data =, enter 1 for yes or 0 for no.
The default is 0.
To specify the PDC of the
station serving as
coverage when the
attendant is in POS BUSY
mode (for single-SLAC
systems only):1     At 
Action =, enter 87,
2     At 
Data =, enter the PDC of a station that is currently
assigned to the system. The backup station must be a
multiline voice terminal with at least two System Access
buttons. The station should also have at least one System
Access - Originate Only button.
NOTE: This PDC will be cleared if a second SLAC is added.
Specify the SLAC
attendant to receive
single-ring reminder in
the next action item:1     At 
Action =, enter 88.
2     At 
Data =, enter 1 for first attendant or 2 for the
second attendant.
Should the SLAC1     At 
Action =, enter 89.
attendant specified in
Action 88 receive a
single-ring reminder
whenever a call arrives in
the queue?2     At 
Data =, enter 1 for yes or 0 for no.
SLAC Call-Type Options
Call-type options let you set priorities for eight of the nine types of calls that come into the
attendant console queue. (To set priorities for non-DID trunk calls, see “Assigning Trunk
Options for a SLAC System” in Chapter 5.) By default, the system sets the priorities for
these call types to four, as shown in Table 9-1.
Administering Attendant Equipment 9-15 
						

							TABLE 9-1 Standard Call-Type Defaults:
DEFAULTDEFAULT
CALL TYPECODEPRIORITYATTENDANT
(ACTION 91)(ACTION 92)(ACTION 93)
Dial Attendant (0)140
Call Following -- Logged into SLAC24NA
Non logged in FPDC
340
Unassigned DID440
Attendant DID access code540
PDC of Attendant64NA
Coverage
701-73240
Returning840
If you have a single-SLAC system, and want to change a default priority, see the section
entitled “Setting Call-Type Options”.
If you have a dual-SLAC system, you can direct each type of call to Attendant 1, Attendant 2,
or both, as well as change call-type priorities. The standard set of default priorities and
Attendant specifications is shown in Table 9-1; or, you can select an alternative set of defaults
called “Message-Center-Like Call-Type Defaults” (see Table 9-2). Consider each set of
defaults and decide which is the best match to the call-type set-up you want. If you select
message-center-like defaults, there is no single-step procedure for changing all call types to
the standard defaults. You have to administer each call type separately.
TABLE 9-2 Message-Center-Like Call-Type Defaults (effect of Action 90):
DEFAULTASSIGNED
CALL TYPE
CODEPRIORITYATTENDANT
(ACTION 91)(ACTION 92)(ACTION 93)
Dial Attendant (0)140 = Either Attendant
Call Following -- Logged into SLAC
24Not Applicable
Non-logged in FPDC
340 = Either Attendant
Unassigned DID
440 = Either Attendant
Attendant DID access code
540 = Either Attendant
PDC of Attendant
64Not Applicable
Coverage *
701-73200 = Either Attendant
Returning
840 = Either Attendant
* The SLAC can support up to 32 Coverage Groups, specified by the numbers 701, 702,
703...732. For example, Coverage Group 1 is specified by entering 701; Coverage Group 16
by entering 716, etc.
9-16 Administering Attendant Equipment 
						

							Assigning Message-Center-Like Defaults
To specify which1     From the Main Menu prompt, enter 4.
attendant console should
have message-center-like2     At 
Action =, enter 90.
operation (for dual-SLAC3     At 
Data =, enter:
systems only):
—1 for the first attendant
—2 for the second attendant
—0 for neither attendant
The default is 0.
Setting Call-Type Options
Follow the procedures below for each call-type priority you want to change.
NOTE: When you change a message-center-like default, the data value for Action = 90 reverts
to 0. The rest of the message-center-like values, the defaults (see Table 9-2) and those you
have changed, stay the same. Do not respecify an attendant with Action = 90 unless you
want to revert to the original set of message-center-like defaults.
To specify a call-type1     At 
Action =, enter 91.
priority:2     At Data =, enter the call-type code, 1-8. (See Table 9-1.)
3     Type a, and at 
Action = , enter 92.
4     At 
Data =, enter the priority for this call type, 0-7:
—0 for calls disallowed
—1 for highest priority, with 2, 3,...6 following
—7 for the lowest priority
The default is 4.
Administering Attendant Equipment 9-17 
						

							To specify which1     At Action =, enter 91.
attendant should receive
2     At 
Data =, enter the call-type code, 1-8. (See Table 9-1.)
each call type (dual-SLAC
systems only):3     Type a and at 
Action =, enter 93.
4     At 
Data =, enter the attendant position number, 0-3:
—1 for the first attendant
—2 for the second attendant
—
—3 for the originating attendant (for call type 8 only)
0 for either attendant
NOTE: Call-type codes 2 and 6 are not administrable.
9-18 Administering Attendant Equipment 
						

							Administering Button Assignments
This section describes how to assign buttons to:
n     Multiline sets
n     Attendant consoles
n     Selector consoles.
NOTE: Some button assignment features (e.g., Auto Intercom and Station-to-Station Message
Waiting) require administering buttons on more than one voice terminal. Such features
become fully operable (and available for testing) only after you administer both voice
terminals.
Assigning Features to Buttons
Assigning buttons to multiline sets and the attendant console(s) is done through Main Menu
item 2 (PDC). Minimally, you need to complete two actions, 
Action = 100 and Action = 101.
At Action = 100, you select the button you are assigning the feature to. At Action = 101,
you identify the feature you are assigning. In some cases, you need to enter additional
Action/Data information to complete a button assignment.
Default Button Assignments
AT&T System 25 provides default button assignments. These assignments are identified on
the button-assignment tables (see Tables 10-1 through 10-7).
DTAC. The default button assignments shown for the DTAC are for the first console. If you
move the first attendant console to another port, the button assignments stay the same.
When you assign a second DTAC or if you remove and then readminister the first DTAC, the
default button assignments are the same except that trunk terminations, pooled facilities, and
night service do not have default button assignments (the buttons are blank).
SLAC. The default button assignments shown for the SLAC apply to both the first and
second consoles.
MET Sets. For button assignment purposes, the MET set is treated as a 5-button MERLIN
CS set. The top 5 buttons are numbered 7 through 11. Even though the MET set has 10
buttons, only 3 of these buttons are assignable for System 25. The remaining buttons are
fixed and cannot be assigned. See Table 10-7, “MET Set Button Defaults” for the button
functions.
Administering Button Assignments 10-1 
						

							Selector Console. The selector console has 7 group select buttons that can be assigned, or
“programmed”. (It also has a non-programmable test button located at the right-hand end of
the button row.) Each of the programmable buttons is a “base” number. For example, if the


access the PDCs 200 through 299, etc.. Default assignments are shown in Table 10-5.
First and Second Selector Consoles. If you have two selector consoles, they will always
have identical assignments. If you change a button assignment on either selector console, the
corresponding button is automatically reassigned on the other selector console.
Button Assignment Tables
TABLE 10-1 Multiline Voice Terminal Button Defaults
7 - SYS ACCESS12 - FLEX DSS17 - FLEX DSS29 - FLEX DSS
8 - SYS ACCESS
13 - ACCT ENTRY18 - FLEX DSS
30 - FLEX DSS
9 - REP DIAL14 - SEND ALL CALLS19 - FLEX DSS31 - FLEX DSS
10 - REP DIAL15 - FLEX DSS20 - FLEX DSS32 - FLEX DSS
11 - LAST # DIALED16 - FLEX DSS21 - FLEX DSS33 - FLEX DSS
22 - FLEX DSS
34 - FLEX DSS
23 - FLEX DSS35 - FLEX DSS
24 - FLEX DSS36 - FLEX DSS
25 - FLEX DSS37 - FLEX DSS
26 - FLEX DSS38 - FLEX DSS
27 - FLEX DSS39 - FLEX DSS
28 - FLEX DSS40 - FLEX DSS
10-2 Administering Button Assignments 
						

							TABLE 10-2 Switched Loop Attendant Console Button Defaults (Type 310)
7 - LOOP†
8 - LOOP†
9 - LOOP†
10 - LOOP†
11 - LOOP†12 - ALARM†
12 - POS BUSY
14 - FLEX DSS
15 - SOURCE†
16 - DESTINATION†17 - LOCAL†
18 - FLEX DSS
19 - FLEX DSS
20 - FLEX DSS
21 - FLEX DSS
22 - FLEX DSS
23 - FLEX DSS
24 - FLEX DSS
25 - FLEX DSS
26 - CANCEL†
27 - START†
28 - ATT MSG†29 - SCROLL†
30 - FORCED RELEASE†
31 - LAST # DIALED
32 - FLEX DSS
33 - FLEX DSS
34 - FLEX DSS
35 - FLEX DSS
36 - FLEX DSS
37 - FLEX DSS
38 - JOIN†
39 - RELEASE†
40 - INSPECT†
TABLE 10-3 Switched Loop Attendant Console Button Defaults (Type 311)
7 - LOOP†12 - ALARM†
8 - LOOP†13 - POS BUSY
9 - LOOP†
14 - FLEX DSS
10 - LOOP†15 - SOURCE†
11 - LOOP†16 - DESTINATION†
†   These buttons/features cannot be reassigned.
17 - INSPECT†
18 - LOCAL†
19 - FLEX DSS
20 - FLEX DSS
21 - FLEX DSS
22 - FLEX DSS
23 - FLEX DSS
24 - FLEX DSS
25 - FLEX DSS
26 - FLEX DSS
27 - CANCEL†
28 - START†29 - SCROLL†
30 - FORCED RELEASE†
31 - LAST # DIALED
32 - FLEX DSS
33 - FLEX DSS
34 - FLEX DSS
35 - FLEX DSS
36 - FLEX DSS
37 - FLEX DSS
38 - ATT MW†
39 - JOIN†
40 - RELEASE†
Administering Button Assignments 10-3 
						

							TABLE 10-4 Direct Trunk Attendant Console (Cold Start Defaults)
7 - SYS ACCESS12 - FLEX DSS
17 - Trunk 000129 - Trunk 0009
8 - SYS ACCESS13 - ACCT ENTRY
18 - Trunk 000230 - Trunk 0010
19 - Trunk 000331 - Trunk 0011 9 - REP DIAL14 - ATT MSG
10 - REP DIAL15 - NIGHT20 - Trunk 0004
32 - Trunk 0012
11 - LAST # DIALED16 - ALARM†21 - Trunk 0005
33 - Trunk 0013
22 - Trunk 0006
34 - Trunk 0014
23 - Trunk 0007
35 - Trunk 0015
24 - Trunk 0008
36 - Pool 100
25 - COVER-GRP
37 - Pool 101
26 - RTN-DA†
38 - Pool 102
27 - RTN-BUSY†
39 - CANCEL†
28 - START†
40 - RELEASE†
TABLE 10-5 Direct Trunk Attendant Console (Administration-Installed Defaults)
29 - 0
30 - 0
31 - 0 7 - SYS ACCESS
8 - SYS ACCESS12 - FLEX DSS17 - 0
13 - ACCT ENTRY
18 - 0
14 - ATT MSG19 - 0
15 - 020 - 0 9 - REP DIAL
10 - REP DIAL
11 - LAST # DIALED32 - 0
33 - 0
34 - 0
35 - 0
36 - 0
37 - 0
38 - 0
39 - CANCEL† 16 - ALARM†21 - 0
22 - 0
23 - 0
24 - 0
25 - COVER-GRP
26 - RTN-DA†
27 - RTN-BUSY†
28 - START†
40 - RELEASE†
†   These buttons/features cannot be reassigned.
10-4 Administering Button Assignments 
						

							TABLE 10-6 Selector Console Button Defaults
3..4..
5.. 2..6..7..
8..TEST
TABLE 10-7 MET Set Button Defaults
7 - SYS ACCESS
8 - SYS ACCESS
9 - REP DIAL
10 - REP DIAL
11 - LAST # DIALED
Message†
Drop†
Conference
Transfer†
Hold†
†   These buttons/features cannot be reassigned.
Administering Button Assignments 10-5