ATT Merlin Identifier Installation Administration Manual

							AT&T
MERLIN
® 
Identifier
Installation & Administration 
						

							Copyright © 1993
All Rights Reserved
Printed in U.S.A.518-601-100Issue 1
June 1993
Notice
Every effort was made to ensure that the information in this book was
complete and accurate at the time of printing. However, information is subject
to change.
Federal Communications Commission (FCC)
Interference Notice
This equipment has been tested and found to comply with the limits of a
Class A digital device, pursuant to Part 15 of FCC rules. These limits are
designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user
will be required to correct the interference at his or her own expense.
FCC Requirements
1.The Federal Communications Commission (FCC) has established Rules
which permit this system to be directly connected to the telephone
network. Connection to the telephone network shall be through a
standard network interface jack USOC RJ11C. These USOCs must be
ordered from your Telephone Company. This equipment should not be
used on party lines or coin lines.
2.If this system is malfunctioning, it may also be causing harm to the
telephone network; this system should be disconnected until the
source of the problem can be determined and until repair has been
made. If this is not done, the telephone company may temporarily
disconnect service.
3.The telephone company may make changes in its technical operations and
procedures; if such changes affect the compatibility or use of this
system, the telephone company is required to give adequate notice of
the changes. You will be advised of your right to file a complaint with
the FCC. 
						

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4.Before connecting this system, you must inform the local telephone
company of the following:
The telephone numbers you will be using with this equipment.
The appropriate registration number and ringer equivalence
number (REN) which can be found on the back or bottom of the
control unit. [The ringer equivalence number (REN) is used to
determine how many devices can be connected to your
telephone line. In most areas, the sum of the RENs of all devices
on any one line should not exceed five (5.0). If too many
devices are attached, they may not ring properly.]
When this equipment is permanently disconnected from the line(s).
Port IDREN/SOCFIC
USOC
MERLIN
0.0B/9.0Y02LS2RJ11C
Identifier
Always connected in parallel with
MERLIN Phone System
5.Repairs to this equipment can be made only by the manufacturers, their
authorized agents, or by others who may be authorized by the FCC. [In
the event repairs are needed on this equipment, please contact the
AT&T National Service Assistance Center (NSAC) at 1 800 628-2888 or
your authorized AT&T dealer.]
Canadian Department of Communications (DOC)
Interference Information
This digital apparatus does not exceed the Class A limits for radio noise
emissions set out in the radio interference regulations of the Canadian
Department of Communications.
Le Présent Appareil Numérique n’émet pas de bruits radioélectriques
dépassant les limites applicables aux appareils numériques de la class A
prescrites dans le Règlement sur le brouillage radioélectrique édicté par le
ministère des Communications du Canada. 
						

							Security
As a customer of new telecommunications equipment, you should be aware of
the significant and growing problem of theft of long distance services by third
parties, known commonly as “toll fraud.” It is particularly important that you
understand and take appropriate steps to deal with this crime because under
applicable tariffs, you will be responsible for payment of associated toll
charges. AT&T can not be responsible for such charges and will not make any
allowance or give any credit resulting from toll fraud.
Toll fraud can occur despite the preventative efforts of network providers and
equipment manufacturers. Toll fraud is a potential risk for every customer with
telecommunications equipment having one or more of the following features: (1)
remote access, (2) automated attendant, (3) voice mail, (4) remote
administration and maintenance, and (5) call forwarding (remote). This is not a
product or design defect, but a risk associated with equipment having one or
more of the features described above. If your new telecommunications
equipment possesses any of these features, please consult the relevant portion
of your documentation for further details and specific procedures to reduce the
risk of toll fraud or contact your AT&T dealer for further details.
Trademarks
MERLIN and MERLIN LEGEND are registered trademarks of AT&T.
MERLIN II, MERLIN PLUS, MLX, Partner Plus, and Spirit are trademarks of AT&T.
Microsoft is a registered trademark of Microsoft Corporation.
PROCOMM PLUS and Datastorm are registered trademarks of Datastorm
Technologies, Inc.
Windows is a trademark of Microsoft Corporation.
Warranty
AT&T provides a limited warranty to this product. Refer to the “Limited Use
Software License Agreement” card provided with this package.
Ordering Information
The order number for this book is 518-601-100. To order additional books, call
1 800 432-6600 in the U.S. and 1 800 255-1242 in Canada.
Support Telephone Numbers
AT&T provides a toll-free customer helpline 24 hours a day. In the U.S., call the
AT&T Helpline at 1 800 628-2888 or your AT&T Authorized Dealer if you need
assistance when installing, programming, or using your system. 
						

							Important Safety Information
1.
2.
3.
4.Never install telephone wiring during a lightning storm.
Never install telephone jacks in wet locations unless the jack is
specifically designed for wet locations.
Never touch uninsulated telephone wires or terminals unless the
telephone has been disconnected at the network interface.
Use caution when installing or modifying telephone lines. 
						

							Contents
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n 1
Introduction1
MERLIN Identifier Components and Features2
Supported Telephone Equipment5
MERLIN Identifier Database5
System Administration Overview7
2Installing the MERLIN Identifier
System
STEP 1:Verify MERLIN Identifier Components
Required MERLIN Identifier Components
Optional Equipment
STEP 2:
STEP 3:
STEP 4:
STEP 5:
STEP 6:Mount the MERLIN Identifier
Control Unit
Wire the MERLIN Identifier Control Unit
Mount the MERLIN Identifier
Display Units
Wire the MERLIN Identifier
Display Units
Connecting Administrative Components
Set Up MERLIN Identifier Parameters
Notes on Entering Data
STEP 7:
Entering the Administration Password
Changing the Administration Password
Setting Up the Telephone Lines
Setting Up the Printer Serial Port
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10
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11
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13
15
17
19
27
27
28
29
30
30
iii 
						

							Contents
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Administering the MERLIN
Identifier Database
MERLIN Identifier Database Description
Caller Names
Telephone Numbers
Advantages of Using the Wild-Card Character
Setting Up and Maintaining the Database
Maintaining the Database Directly
Maintaining the Database Using File Transfers
Changing the Administration Mode
33
33
34
34
35
36
37
40
43
4Troubleshooting45
ATechnical Reference49
BParts Reference55
CMERLIN MLX Telephone Wiring59
iv 
						

							Introduction
1
MERLIN® Identifier is a MERLIN telephone system adjunct that
lets businesses use Caller ID* service to support business
operations. If your regional telephone company provides Caller ID
service, your business can use the MERLIN Identifier system to
do the following:
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nDisplay the telephone number of an incoming call if the
call was made from a local exchange with Caller ID
service within your LATA (Local Area Telephone Access)
Display the caller’s name if the incoming call’s telephone
number matches a telephone number and name in the
MERLIN Identifier database, or it can display the name
and number if both are provided by the telephone
company
Beep to ensure that the caller receives attention if the
incoming call’s telephone number has been designated
as a “priority” call in the MERLIN Identifier database
*Caller ID is a Custom Local Area Signalling Service (CLASS) offered by
regional telephone companies for selected calling areas or exchanges.
Contact your telephone company to find out the telephone exchanges
providing Caller ID in your LATA calling area.
1 
						

							Introduction
Review information for the last 18 calls on each of four
telephone lines to ensure that callers have received
timely service
If the MERLIN Identifier system is used with a purchased
Windows™-based contact management software application, or
your own custom database management software running on a
personal computer (PC), you can use the MERLIN Identifier
system to do the following as well:
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Set up a business-specific profile (database) of additional
caller information that displays automatically when a
call’s telephone number matches a telephone number
already in the profile
Add notes or memos to the profile as the call progresses
Transfer caller names and telephone numbers between
the MERLIN Identifier database and the PC database
profile
Maintain a call history log of incoming calls, both
answered and unanswered
MERLIN Identifier
Components and Features
The MERLIN Identifier system consists of a Control Unit, individual
Display units, an Administrative Keyboard, and an Administrative
Display unit. Optionally, the MERLIN Identifier system can
connect to a personal computer (PC) for administrative or
database management functions and to a serial printer to output
Caller ID information. Refer to Figure 1 as you read about the
MERLIN Identifier component descriptions that follow.
2MERLIN Identifier Components and Features 
						

							Introduction
AdminAdminAdmin
KeyboardDisplayPrinterPC
Central Office
Lines
To MERLIN
Controller
Line Jacks
MERLIN
Identifier
Control Unit
From MERLINControllerMERLIN Identifier
Station JacksDisplay andMERLIN Telephones
Figure 1.
MERLIN Identifier Components
MERLIN Identifier Control Unit 
provides Caller ID functions,
administrative functions, and the MERLIN Identifier database. For
each incoming call, the MERLIN Identifier system sends the
following information to the MERLIN Identifier Displays: the last
two digits of the line number on which the call was received, the
time and date of the call as recorded at the Central Office, and if
the caller’s exchange provides Caller ID service, the caller’s
telephone number as well.
MERLIN Identifier Components and Features3