ATT DEFINITY Communications System Generic 3 Instructions Manual

Intercom—Dial
Issue  3   March 1996
3-827
nCall Coverage
Intercom calls are redirected to Call Coverage only if the caller activates 
Go To Cover.
nData Privacy and Data Restriction
An extension with Data Privacy or Data Restriction activated cannot 
originate an intercom call.  Intercept tone is received when the ICOM 
button is pressed under this condition.
nSingle-Digit Dialing and Mixed Station Numbering
Prefixed extensions greater than five digits (including the prefix) in length 
cannot be assigned...

Feature Descriptions
3-828Issue  3   March 1996 
Internal Automatic Answer (IAA)
Feature Availability
This feature is available with all Generic 3 releases except G3i-Global and 
G3rV1.
Description
Allows specific voice terminals to answer incoming internal calls automatically. 
Internal Automatic Answer (IAA) is intended for use with selected voice terminals 
with a b uilt-in speakerphone, or stations with adjunct speakerphone or headset 
with the headset option enabled on the ‘‘Station” form’. For...

Internal Automatic Answer (IAA)
Issue  3   March 1996
3-829
An eligible call is answered automatically via the IAA feature if IAA is activated at 
the answering voice terminal and the answering voice terminal is idle (on-hook 
and able to accept an incoming call). A voice terminal that is off-hook, in the 
process of dialing d i gits, or has a call on hold is not considered idle.
IAA Feature Operations
With IAA, a single programmable feature button (IAA) can be assigned to voice 
terminals during voice...

Feature Descriptions
3-830Issue  3   March 1996 
Interactions
The following features interact with the Internal Automatic Answer (IAA) feature:
nACD Calls
IAA ap p lies to internal calls to an ACD agent.
nAutomatic Answer
IAA and Automatic Answer cannot be administered simultaneously on the 
same voice terminal.
nAutomatic Callback
Callback calls via Automatic Callback are not answered automatically b y 
the IAA feature.
nAutomatic Circuit Assurance (ACA)
Calls generated by the ACA feature are not...

Internal Automatic Answer (IAA)
Issue  3   March 1996
3-831
nCall Forwarding 
Calls to a station with IAA and Call Forward ing activate d are forwarded 
and are not answered by the station dialed.
NOTE:
If the ‘‘forwarded to’’ station, is internal and has IAA active, the 
‘‘forwarded to’’ station automatically answers the redirected call.
nDeluxePaging (Call Park)
When using the DeluxePaging feature and c all park times out,  it returns to 
the originating  station  which parked the call and is eligible...

Feature Descriptions
3-832Issue  3   March 1996 
nIS D N  B RI
IAA is not available with ISDN BRI stations.
nRingback Queuin g
Automatic calls generated by the Ringback Queuing feature are not 
eligible for IAA.
nSend All Calls
IAA does not apply to calls to the original called extension when the c alled 
voice terminal has selected Send All Calls.
nTerminating Extension Group
Calls to a Terminating Extension  Group extension are not elig i ble for IAA; 
however, calls placed to the individual extension...

Internal Automatic Answer (IAA)
Issue  3   March 1996
3-833
n7315H
n7316H
n7317H
Each of these hybrid voice terminals liste d above requires a port on a TN762B 
Hybrid Line circuit pack.
No a d ditional software is required. 

Feature Descriptions
3-834Issue  3   March 1996 
Intraflow and Interflow
Feature Availability
This optional feature is available with all Generic 3 releases when ACD software 
is purchased.
NOTE:
For G3vs/G3s ABP, ACD is only available as part of the Basic Call Center 
O ption.
Description
Allows ACD calls to be redirected from one split to another split under busy or 
unanswered c onditions. Intraflow provides redirection of ACD calls to other s plits 
within the system and may be activated using Call...

Intraflow and Interflow
Issue  3   March 1996
3-835
criteria, b ut cannot be intraflowed to another split or point in the coverage path, it 
will remain in q ueue at the original split even though  coverage tone may be 
heard.
A split can be administered such that ACD calls  intraflowed via Call Coverage 
from that sp lit to another sp lit have priority over other calls in  q ueue at that split. 
If an ACD call intraflows from a split with  ‘‘priority on Intraflow’’ to a covering split, 
and enters the...

Feature Descriptions
3-836Issue  3   March 1996 
off the PBX (that is, phone numb ers on the public-switched telephone network). 
Calls cannot conditionally interflow. If a coverage point station or split is 
forward ed/interflowed, it is taken out of the coverage path. For details on how 
calls are forwarded to an off-premises extension, see the Call Forwarding All 
Calls feature description in this chapter.
A Coverage ICI button can be assigned to an agent’s multi-appearance voice 
terminal.   The...