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ATT DEFINITY Communications System Generic 3 Instructions Manual
ATT DEFINITY Communications System Generic 3 Instructions Manual
Here you can view all the pages of manual ATT DEFINITY Communications System Generic 3 Instructions Manual. The ATT manuals for Communications System are available online for free. You can easily download all the documents as PDF.
Page 921
Inbound Call Management (ICM) Issue 3 March 1996 3-777 The voice terminal display for the receiving agent, before a transfer is complete, shows the originating agent’s name and number. The voice terminal display for the receiving agent, after the transfer is complete, shows the caller identification (CPN/BN or trunk group name for external calls, and name/numb er for internal calls) and the original split or VDN name. Direct agent calls follow the receiving agent’s coverage and call forwarding,...
Page 922
Feature Descriptions 3-778Issue 3 March 1996 After a DAC call successfully terminates to a sp lit, if the d estination agent has Call Forward ing or Send All Calls activated, then the DAC c alls will b e forward ed. If the priority calling option is requested, then the DAC call will forward with p riority ringing at the call forwarded destination, but will not forward to the covering point in the case of Send All Calls when the priority calling option is requested. Direct-agent calls follow...
Page 923
Inbound Call Management (ICM) Issue 3 March 1996 3-779 If an agent activates send all calls, new DACs will immediately go to the agent’s coverage. DACs already in queue prior to Send All Calls activation will remain in q ueue until the coverage ringing timeout occurs. Administration ICM is administered by the System Manager. The ACD feature must be administered as described in the ACD feature description elsewhere in this manual. If the Call Vectoring and/or Call Prompting features are to b e used,...
Page 924
Feature Descriptions 3-780Issue 3 March 1996 Individual Attendant Access (IAA) Feature Availability This feature is available with all Generic 3 releases. Description Allows users to access a specific attendant console. Each attendant console can be assigned an individual extension number. A user can access an individual attendant by simply lifting the handset and dialing the extension number assigned to the desired attendant. An individual attendant extension numb er can also be assigned to...
Page 925
Individual Attendant Access (IAA) Issue 3 March 1996 3-781 UCD g roup. An individual attendant can also b e a ccessed when the Centralized Attendant Service feature is in effect. Another advantage is that each individual attendant extension can have its own Class of Restriction and Class of Service. The Position Available lamp on the attendant console only indicates whether or not attendant group calls can be accepted. It does not indicate whether or not individual attendant calls can be...
Page 926
Feature Descriptions 3-782Issue 3 March 1996 nCall Pickup Individual attendant extensions cannot be in Call Pickup groups. nCAS Individual attendants can be accessed when CAS is in effect. nCOR and COS Each individual attendant extension has its own COR and COS. However, it is recommended that an individual attendant and the group with which he or she is associated be assigned the same COR. nDDC and UCD Individual attendant extensions can be assigned to DDC and UCD groups. Unlike voice terminal...
Page 927
Individual Attendant Access (IAA) Issue 3 March 1996 3-783 Administration Individual Attendant Ac cess is administered on a per-attendant console basis b y the System Manager. The following items require administration for each attendant console: nExtension number nName nCOR nCOS Hardware and Software Requirements No a d ditional hardware or software is required.
Page 928
Feature Descriptions 3-784Issue 3 March 1996 Information System Network (ISN) Interface Feature Availability This feature is available with all Generic 3 releases. Description The AT&T ISN is a packet-switched local area network that links mainframe computers, minicomputers, word processors, storage devices, personal computers, printers, and communications processors into a single system. The ISN is a packet-switched local area network. This local area network is made up of one or more mo dular...
Page 929
Information System Network (ISN) Interface Issue 3 March 1996 3-785 Data is transferred between the system and the ISN on one-way trunks (either incoming or outgoing). Each d ata line port is administered for a specific data rate, which can be any of the c ommon asynchronous d ata rates ranging from low to 19,200 bps. Considerations Connectivity between ISN and the system provides the following major benefits: nUsers on ISN may (in addition to having a ccess to other endpoints d irectly connected...
Page 930
Feature Descriptions 3-786Issue 3 March 1996 nSystem Measurements No traffic measurements are made on data line port links to or from the IS N . nUniform Call Distribution Outgoing lines should be members of a UCD group. This way, the system automatically selects an idle port when a user tries to access the ISN. Administration Data mo dule extensions used to access ISN must be administered by the System Manager as data lines connected to the ISN. The System Manager can then administer the other...