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ATT DEFINITY Communications System Generic 3 Instructions Manual

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Page 921

Inbound Call Management (ICM)
Issue  3   March 1996
3-777
The voice terminal display for the receiving agent, before a transfer is complete, 
shows the originating agent’s name and number. The voice terminal display for 
the receiving agent, after the transfer is complete, shows the caller identification 
(CPN/BN or trunk group name for external calls, and name/numb er for internal 
calls) and the original split or VDN name.
Direct agent  calls follow the receiving agent’s coverage and call forwarding,...

Page 922

Feature Descriptions
3-778Issue  3   March 1996 
After a DAC  call successfully terminates to a sp lit, if the d estination agent 
has Call Forward ing or Send All Calls activated, then the DAC c alls will b e 
forward ed. If the priority calling option is requested, then the DAC call will 
forward  with p riority ringing at the call forwarded destination, but will not 
forward  to the covering point in the case of Send All Calls when the priority 
calling option is requested.
Direct-agent calls follow...

Page 923

Inbound Call Management (ICM)
Issue  3   March 1996
3-779
If an agent activates send all calls, new DACs will immediately go to the 
agent’s coverage. DACs already in queue prior to Send All Calls activation 
will remain in q ueue until the coverage ringing timeout occurs.
Administration
ICM is administered by the System Manager.
The ACD feature must be administered as described in the ACD feature 
description elsewhere in this manual.
If the Call Vectoring and/or Call Prompting features are to b e used,...

Page 924

Feature Descriptions
3-780Issue  3   March 1996 
Individual Attendant Access (IAA)
Feature Availability
This feature is available with all Generic 3 releases.
Description
Allows users to access a specific attendant console.  Each attendant console 
can be assigned an individual extension number.
A user can access an individual attendant by simply lifting the handset and 
dialing the extension number assigned to the  desired attendant.  An individual 
attendant extension numb er can also be assigned to...

Page 925

Individual Attendant Access (IAA)
Issue  3   March 1996
3-781
UCD g roup.  An individual attendant can also b e a ccessed when the Centralized 
Attendant Service feature is in effect.  Another advantage is that each individual 
attendant extension can have its own Class of Restriction and Class of Service.
The Position Available lamp  on the attendant console only indicates whether or 
not attendant group calls can be accepted.  It  does not indicate whether or not 
individual attendant calls can be...

Page 926

Feature Descriptions
3-782Issue  3   March 1996 
nCall Pickup
Individual attendant extensions cannot be in Call Pickup groups.
nCAS 
Individual attendants can be accessed when CAS is in effect.
nCOR and COS
Each individual attendant extension has its own COR and COS. However, 
it is recommended that an individual attendant and the group with which 
he or she is associated be assigned the same COR.
nDDC and UCD
Individual attendant extensions can be assigned to DDC and UCD 
groups. Unlike voice terminal...

Page 927

Individual Attendant Access (IAA)
Issue  3   March 1996
3-783
Administration
Individual Attendant Ac cess is administered on a per-attendant console basis b y 
the System  Manager.  The following items require administration for each 
attendant console:
nExtension number
nName
nCOR
nCOS
Hardware and Software Requirements
No a d ditional hardware or software is required. 

Page 928

Feature Descriptions
3-784Issue  3   March 1996 
Information System Network (ISN) 
Interface
Feature Availability
This feature is available with all Generic 3 releases.
Description
The AT&T ISN is a packet-switched local area network that links mainframe 
computers, minicomputers, word processors, storage devices, personal 
computers, printers, and communications processors into a single system.
The ISN is a packet-switched local area network. This local area network is made 
up of one or more mo dular...

Page 929

Information System Network (ISN) Interface
Issue  3   March 1996
3-785
Data is transferred between the system and the ISN on one-way trunks (either 
incoming or outgoing). Each d ata line port is administered for a specific data 
rate, which can be any of the c ommon asynchronous d ata rates ranging from low 
to 19,200 bps.
Considerations
Connectivity between ISN and the system provides the following major benefits:
nUsers on ISN may (in addition to having a ccess to other endpoints d irectly 
connected...

Page 930

Feature Descriptions
3-786Issue  3   March 1996 
nSystem Measurements
No traffic measurements are made on data line port links to or from the 
IS N .
nUniform Call Distribution
Outgoing lines should be members of a UCD group. This way, the system 
automatically selects an idle port when a user tries to access the ISN.
Administration
Data mo dule extensions used to access ISN must be administered by the 
System Manager as data lines connected to the ISN. The System Manager can 
then administer the other...
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