ATT DEFINITY Communications System Generic 3 Instructions Manual

Call Coverage
Issue  3   March 1996
3-317
so the covering user d oes not have to dial either the principal’s or the 
calling party’s number.  The calling party must be an internal caller.  The 
principal receives no indication that the covering user handled the call.
Alternatively, if the covering user presses the LWC button, a ‘‘call me’’ 
message is left for the principal. The  principal calls the covering user to 
get the message. This method is used when an external call is received or 
when an...

Feature Descriptions
3-318Issue  3   March 1996 
VDN in a Call Coverage Path
Allowing VDN extensions to b e the last p oint in a Call Coverage p ath p rovides the 
flexibility of Call Vectoring for access to a covering point.  This provides more 
flexibility when using Call Vectoring and the Call Coverage features which can 
then be used by AUDIX and Message Server  Coverage.
The vector assigned to the VDN in the coverage path can be programmed to 
queue a redirected call to a messaging sp lit for call...

Call Coverage
Issue  3   March 1996
3-319
A typ ical examp le of this form of coverage is when a principal’s calls are 
redirected to a secretary.  The secretary would be informed of the 
principal’s daily schedule and other pertinent facts such as the 
importance of certain calls.  The se cretary could provide personalized 
answering by answering calls with the principal’s name.
If the secretary is unavailable to answer the coverage call for the p rincipal, 
the call redirects to a b ackup answering...

Feature Descriptions
3-320Issue  3   March 1996 
nO ptionally, specify a Send All Calls button on the executive’s voice 
terminal. If someone else answers the executive’s calls, the button is not 
needed.
nSpecify a Send All Calls button and a Consult button on the secretary’s 
voice terminal.  Specify a Coverage ICI button if the se cretary does not 
have a call display capability.  Send All Calls is need e d if the secretary is 
unavailable for a  period of time.  Consult is needed to enable private...

Call Coverage
Issue  3   March 1996
3-321
nAgent Call Handling
Cover All Calls should not be assigned to agents with the Automatic 
Answer option. Any call (ACD or non-ACD), to an extension that has 
Automatic Answer enabled and has its coverage redirection criteria 
administered as Cover All Calls, does not go to coverage but to the called 
extension. Cover All Calls redirection criteria has no effect on an incoming 
call when a user is in the Auto-In mo de.
nAttendant Display and Voice Terminal...

Feature Descriptions
3-322Issue  3   March 1996 
Activation of Send All Calls at the forwarded-to extension does not affect 
calls forwarded to that extension.
nCall Pickup
Any call redirected to a covering user who is a memb er of a Call Pickup 
group can be answered by other members of the Call Pickup Group.
nCentralized Attendant Service (CAS) 
If an incoming CAS call is d irected to a hunt group, the call is not 
redirected to the hunt group’s coverage path.
nClass of Restriction (COR) and Controlled...

Call Coverage
Issue  3   March 1996
3-323
nLeave Word Caling (LWC) 
Call Coverage can be used with or without Leave Word Calling (LWC). 
However, the two features complement each other. When a covering user 
activates LWC during a coverage call, a message is left for the principal to 
call the covering user. When a c overing user activates Coverage Callback 
during a coverage call, a message is left for the principal to call the 
internal caller.
nNight Service — Night Station Service
A call routed to...

Feature Descriptions
3-324Issue  3   March 1996 
NOTE:
Transferred DID calls follow the external coverage criteria since they are 
external calls (trunks).
Administration
Call Coverage is administered by the System Manager.  The following items 
require administration:
nCoverage Paths
The same coverage p ath can be used for as many voice terminal users as 
desired.
nCover Answer Groups
nDon’t Answer Interval and Coverage Subsequent Redirection No Answer 
Interval
The Don’t Answer Interval specifies the...

Call Coverage
Issue  3   March 1996
3-325
nCaller Response Interval
This interval can be from 0 to 10 se conds.  If 0 is administered, the Caller 
Resp onse Interval d oes not a p ply.
nRedirection Notification Signal
This signal is administered on a per-terminal basis. If administered, the 
signal also applies to forward ed calls.  With Call Coverage, the signal 
indicates to the caller that the call is b eing redirected to coverage 
because of the Active or Cover All Calls redirection criteria....

Feature Descriptions
3-326Issue  3   March 1996 
Call Detail Recording (CDR)
Feature Availability
This feature is available with all Generic 3 releases.
NOTE:
‘‘Call Detail Recording (CDR)’’ was previously called ‘‘Station Message 
Detail Recording (SMDR).’’
Description
Records d etailed call information on all incoming and outgoing calls on specified 
trunk groups and extensions administered for intraswitch recording and sends 
this information to a CDR outp ut device. The CDR output device provides a...