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ATT DEFINITY Communications System Generic 1, Generic 3, System Management Instructions Manual
ATT DEFINITY Communications System Generic 1, Generic 3, System Management Instructions Manual
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GLOSSARY Tone/Clock The Tone/Clock circuit pack provides tone generation and timing for the TDM bus. The active Tone/Clock circuit pack is currently providing service for the cabinet in a duplicated system whereas the standby tone/clock is a backup circuit pack in the event the active tone/clock fails. Tone Ringer A device with a speaker, used in electronic voice terminals to alert the user. Trunk A telecommunications channel between two switching systems. Trunk Data Module Provides the required interface between the system and a data set (modern) or data ser- vice unit connected to a private or switched data line. Trunk Group Telecommunications channels assigned as a group for certain trunking functions. U Uniform Dial Plan (UDP) A feature that allows a unique 4- or 5-digit number assignment for each terminal in a multi-switch configuration, such as a DCS or Main/Satellite/Tributary configuration. Unrestricted Call List A list of digit strings that can be accessed by a user. V Vector Controlled Split A hunt group or ACD split is vector controlled when the field “Vector” is enabled on the Hunt Group form. Only vector-controlled hunt groups or vector-controlled ACD splits are accessible via the vector commands “queue to main” and “check backup”. Vector Directory Number (VDN) A number that can be dialed to access a vector. Several VDNs may map into the same vector. G-27
GLOSSARY Vectoring (Basic) Allows the customer to specify the treatment of calls coming into the switch based upon the dialed number. Vectoring (Basic) allows incoming calls to be placed in a queue for a hunt group or split and may specify the delay treatment given to the caller. Vectoring (Prompting) Allows a call vector to collect digits from a user and use that information in routing the call. Voice Terminal A single-line or multi-appearance voice terminal (telephone). W Wide Area Telecommunications Service (WATS) A service that allows calls to a certain area or areas for a flat-rate charge based on expected usage. Wink-Start Tie Trunk After establishing a connection with a distant switching system for an outgoing call, the system waits for a momentary signal (wink) before setting the digits of the called number. Similarly, on an incoming call, the system sends the wink signal when ready to receive digits. Write Operation The process of putting information onto a storage medium such as magnetic tape. Z Zip Tone Single burst tone is provided with auto-answering operation when an agent answers an ACD call. G-28
INDEX INDEX 4410 Terminal, 2-1 Administration Keys, 2-15 Function Keys, 2-15 Keyboard, 2-1 4425 Terminal, 2-1 Administration Keys, 2-15 Function Keys, 2-15 Keyboard, 2-1 513 BCT, 2-1 Keyboard, 2-1, 2-4 Keyboard, Function Keys and Programmable Keys, 2-10 Programmable Function Keys, 2-11 610 BCT, 2-1 Administration Keys, 2-15 Function Keys, 2-15 Keyboard, 2-1 615 MT Terminal, 2-1 Administration Keys, 2-15 Function Keys, 2-15 Keyboard, 2-1 715 MT Terminal, 2-3 keyboard overview, 2-3 7400B Data Module, 5-9 A Access Codes, 3-2 Access System, 4-1 Add Feature Buttons to Voice Terminal, 5-4 Add Features to Voice Terminal, 5-4 Add Netcon Channels, 4-6 Add Voice Terminal, 5-3 Administer Abbreviated Dialing, 3-4 Call Coverage Answer Groups, 3-4 Circuit Packs, 6-1Groups, 3-4 Hunt Groups, 3-4 Intercom Groups, 3-4 Netcon Channels, 4-6 Pickup Groups, 3-4 System, 3-1 System From Remote Location, 4-6 Terminating Extension Groups, 3-4 Trunk Groups, 3-4 Voice Terminals, 5-1 Administration Circuit Pack, 6-2 Administration Terminal, 2-1 Types, 2-1 Administration Without Hardware, 5-8 Administrative Tasks System 4-1 Voice Terminal, 5-1 Announcement Data Module, 5-9 Announcement error conditions, 8-7 restore, 7-1, 8-5 save, 8-2 Assign Netcon Channels, 4-6 for Off-Premises Administration/Maintenance Terminals, 4-6 for On-Premises Administration/Maintenance Terminals, 4-6 for SMDR, 4-6 Assign New Password, 4-3 Assigning Add Station Command to 513 Function Key, 2-11 Administration Functions to 513 Function Key, 2-11 Change Station Command to 513 Function Key, 2-11 Circuit Packs, 6-1 Circuit Packs to Slots, 6-1 Programmable Function Keys, 2-11 Data Module and Voice Terminal Adjuncts, 5-9Programmable Function Keys, 513 BCT, 2-11 Dial Plan, 4-8 Attendant Console, 3-2 Feature Access Codes, 4-8 Parameters, 3-2 I-1
INDEX B Backspace Key, 2-4 Backup, 7-1 for a System With Duplication Option, 7-4 for a System Without Duplication Option Tape, 7-2 Backup Disk, 8-1 Backup Disk/Tape, 8-1 Backup Recorded Announcements, 7-1 Backup System, 7-1, 8-1 Backup Tape for a System Without Duplication Option, 7-2 Business Communications Terminal 513, 2-1 513, Keyboard, 2-1 610, 2-1 610, Keyboard, 2-1 C Cancel Key, 2-1 Cassette Tapes, 7-2, 7-4 Errors, 7-6 Failures, 7-6 Change Date, 4-10 Day of Week, 4-10 Dial Plan Record, 4-8 Feature Access Codes, 4-8 Hour, 4-10 Minutes, 4-10 Month, 4-10 Netcon Channel, 4-8 Password, 4-4 Password Screen Form, 4-3 Time, 4-10 Time for Daylight Savings Time, 4-10 Voice Terminal, 5-4 Voice Terminal, Button Assignments, 54 Voice Terminal, Features, 5-4 Voice Terminal, Translation, 5-4 Year, 4-10 Choosing a Terminal, 4-1 Circuit Pack Administration, 6-1, 6-2 Assignments, 6-1 configurations, 6-1 Class of Restriction, 3-2 Class of service, 3-2 Clear Field Key, 2-1 Commands History, 4-13 To Change Netcon Channel, 4-8 To List Netcon Channel, 4-8 To List System Configurations, 6-1 Used to Administer Netcon Channels, 4-6 Used to Backup Recorded Announcements, 7-1 Used to Save Recorded Announcements, 7-1 Voice Terminal, 5-3 Configuration Control, 6-1 Console Parameters, 3-2 Cursor Keys, 2-4 513 BCT, 2-4 D Data Line Data Module, 5-9 Data Modules, 3-3 7400B Data Module, 5-9 Administration, 5-9 Announcement, 5-9 Data Line, 5-9 Digital Terminal Data Module, 5-9 Modular Processor Data Module, 5-9 Modular Trunk Data Module, 5-9 Processor, 5-9 Trunk Data Module, 5-9 Data Modules Administer, 5-9 Date and Time Screen Form, 4-10 Daylight Savings Time, 4-10 Delete Voice Terminal, 5-4 From System Translations, 5-4 Dial Plan, 3-2 Establish, 3-2 Establish Data Modules, 3-3 Digital Terminal Data Module Administration, 5-9 I-2
INDEX Display Information Voice Terminal, 5-5 Translation Data Associated With Voice Terminal, 5-5 E Enhanced Terminal Administration, 5-1 Enter Key, 2-1 Error Conditions, 8-2, 8-17 Establish Dial Plan, 3-2 F Feature Access Codes, 3-2 Features Administration WithoutHardware, 5-8 Find Extension Numbers Assigned to Netcon Channels, 4-8 How Many Netcon Channels Have Been Assigned, 4-8 Function Keys, 2-4 513 BCT, 2-4 Assignments, by System Software, 2-1 Assignments, for 4410, 2-1 Assignments, for 4425, 2-1 Assignments, for 610 BCT, 2-1 Assignments, for 615 MT, 2-1 Assignments, for PC 6300, 2-1 G Glossary, G-1 H Hardware Requirements Modules, 5-10 Voice Terminal Adjuncts, 5-10 Help Key, 2-1 History Command, 4-13 How to Administer Circuit Packs, 6-1 How to Assign Circuit Packs, 6-1 Circuit Packs, to Slots, 6-1 How to Backup Recorded Announcements, 7-1 How to Change Date, 4-10 Your Password, 4-3 How to Configure Circuit Packs, 6-1 How to List Configuration Commands, 6-1 How to Log In, 4-1 Version 1 System, 4-1 Version 2 System, 4-1 Version 3 System, 4-1 How to Logoff the System, 4-3 How to Print a Screen Form, 4-13 How to Restore Announcements, 7-1 How to Save Recorded Announcements, 7-1 How to Set Time, 4-10 Time and Date, 4-10 How to Use Cancel Key, 2-1 Clear Field Key, 2-1 Enter Key, 2-1 Help Key, 2-1 Next Form Key, 2-1 Next Page Key, 2-1 Previous Page Key, 2-1 Refresh Key, 2-1 I-3
INDEX I Identify Groups to Which a Voice Terminal Belongs, 5-5 Incorrect Login, 4-2 Initialization, 1-2 Initialize System, 1-2 Introduction, 1-1 K Keeping Records, 1-2 Keyboard Overview 715 MT, 2-3 N Netcon Channels, 3-3, 4-5 Administration, 4-6 and SMDR, 4-6 Network Access Feature Forms, 3-4 Next Form Key, 2-1 Next Page Key, 2-1 O Ongoing Administration, 1-2 P L Label Backup Tapes for a System With Duplication Option, 7-4 for a System Without Duplication Option, 7-2 List Configuration Commands, 5-1 Netcon Channels, 4-3 Login, 3-2, 4-1 Procedures System, 4-1 Logoff, 4-1 Command, 4-3 the System, 4-3 Logs Transaction, 4-13 M Module Administration, 5-9 Modules, 3-3 Digital Data, 3-3 Processor Data, 3-3 Trunk Data, 3-3 Parameters Attendant Console, 3-2 System, 3-3 Password Change, 4-3 PC 6300 Terminal, 2-1 Perform Tape Backup for a System With Duplication Option, 7-4 for a System Without Duplication Option, 7-2 Previous Page Key, 2-1 Print Command, 4-13 With Display Command, 5-5 Print Data Associated With Voice Terminal, 5-5 Print Information for Voice Terminal, 5-5 Print on Demand, 4-13 Print Screen Form 4-13 on Terminal Printer, 4-13 Processor Data Modules, 3-3 Administration, 5-9 Programmable Function Keys for a 513 BCT, 2-11 How to Set up, 2-11 Programmable Keys, 2-4 513 BCT, 2-4 for a 513 BCT, 2-11 I-4
INDEX R Record Keeping, 1-2 Recorded Announcements Backup, 7-1 command, 7-1 References, 9-1 Refresh Key, 2-1 Remote Administration, 44 Remove and Replace Tapes for System Backup, for a System With Duplication Option, 7-4 for System Backup, for a System Without Duplication Option, 7-2 Remove Feature Buttons From Voice Terminal, 5-4 Remove Features From Voice Terminal, 5-4 Remove Voice Terminal, 5-4 Reset Clock After System Recovery, 4-10 Reset Date, 4-10 Reset System Clock, 4-10 Reset Time, 4-10 Restore Announcements, 8-5 command, 8-5 command denial, 8-5 command operation, 8-5 options, 8-5 Restore Recorded Announcements, 7-1 S Save Announcements, 7-1, 8-2 command, 8-2 command denial, 8-3 command operation, 8-3 options, 8-2 Save Changes Additions, 7-1 Save Data in Memory, 7-1 Save Information in Memory, 7-1 Save Recorded Announcements, 7-1 Command, 7-1 Save Translation, 7-1 Automatically, 7-1 Command, 7-1, 8-9 in Memory, 7-1 When to, 7-1 Sequence Used to Administer System, 3-1 Used to Enter System Translations, 3-1 Set Date, 4-10 Set Time, 4-10 Set-Up Netcon Channels, 4-6 Set Up Program Function Keys 513 BCT, 2-11 Set Up System for Remote Administration, 4-4 SMDR and Netcon Channels, 4-6 Station Configurations, 6-1 System Access, 4-1 Administration, 1-2, 3-1 Backup, 7-1, 8-1 Features, 3-2 Implementation, 1-1 Initialization, 1-2 Login Procedures, 4-1 Logoff Procedure, 4-3 Maintenance, 1-1 Parameters, 3-3 Reconfiguration, 6-1 Remote Administration, 4-4 System Administrative Tasks, 4-1 System Function Key Assignments for 4410, 2-1 for 4425, 2-1 for 610 BCT, 2-1 for 615 MT, 2-1 T Table Terminal Keys, 2-5 Tape Backup for a System With Duplication Option, 7-4 for a System Without Duplication Option, 7-2 Tape Errors, 7-6 Tape Failures, 7-6 I-5
INDEX Terminal 615 MT Terminal, 2-1 Keyboard, 615 MT Terminal, 2-1 Keys Table, 2-5 Terminal Types, 2-1 Used for Administration, 2-1 Time and Date Screen Form, 4-10 Time Required to do a Backup on Recorded Announcements, 7-1 Transaction Log, 4-13 Trunk Configurations, 6-1 Trunk Data Module Administration, 5-9 Trunk Data Modules, 3-3 Trunk Groups, 3-4 Types of Administration Terminals, 2-1 I-6 v Voice Terminal, 3-3 Add, 5-3 Adjuncts Administer, 5-9 Administer, 5-1 Change, 5-4 commands, 5-3 Remove, 5-4 w When to Save Recorded Announcements, 7-1 Use Manual, 1-3
DEFINITY ® System Management AT&T 555-230-500ADD Issue 1, January 1992 Dated September 1992 Communications System Generic 1 and Generic 3 Addendum
©1992 AT&T All Rights Reserved Printed in USA Notice While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing, AT&T cannot assume responsibility for any errors. Changes and/or corrections to the information contained in this document may be incorporated into future issues. Your Responsibility for Your System’s Security You are responsible for the security of your system. AT&T does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. AT&T will not be responsible for any charges that result from such unauthorized use. Product administration to preventunauthorized use is your responsibility and your system administrator should read all documents provided with this product to fullyunderstand the features available that may reduce your risk of incurring charges. Federal Communications Commission (FCC) statement This equipment generates,uses, and can radiate radio-frequency energy and if not installed and used in accordance with the instruction manual, may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment Operation of this equipment in a residential area is likely to cause interference, in which case the user at his/her own expense will be required to take whatever measures may be required to correct the interference. TRADEMARK NOTICE DEFINITY is a registered trademark of AT&T. ORDERING INFORMATION Call:AT&T Customer Information Center 1 800 432-6600 In Canada: 1 800 255-1242 Write:AT&T Customer Information Center 2855 North Franklin Road P.O. Box 19901 Indianapolis, Indiana 46219-1385 Order:Document No. 555-230-500ADD Issue 1, September 1992 Published by BCSystems Product Documentation Development Group AT&T Bell Laboratories Middletown, NJ