ATT DEFINITY Communications System Generic 1, Generic 3, System Management Instructions Manual

							CHAPTER 3. SYSTEM ADMINISTRATION
These items cannot be added to the system; however, they can be changed to suit business
needs by entering the change command for that feature and changing the screen form. The add
command must be used to add trunks, pickup groups, hunt groups, and intercom groups. The
duplicate command can be used to duplicate voice terminals and data modules.
Login and Password
Once all the forms have been grouped, the System Manager can log into the system using the
terminal and receive the enter command:prompt. The System Manager can change the pass-
word, if so desired.
Establish a Dial Plan
The Dial Plan and Feature Access Codes (FACs) must be administered before voice terminals,
hunt groups, pickup groups, coverage groups, and attendant consoles can be administered. The
default values for the Dial Plan can be changed if they do not meet business requirements. The
Dial Plan can be changed by entering the command change dial plan and then changing the
default values on the screen form. The Dial Plan can use up to 5 digits.
Feature Access Codes
The defaulted values on the FAC form can be changed if they do not meet business require-
ments. FACs can be changed by entering the command change feature-access-codes and
then changing the default values on the screen form. The number of digits assigned to the FAC
must agree with the Dial Plan.
System Features
System features include the Class of Service (COS) and Class of Restriction (COR). These
features cannot be added; they can only be changed. To change these system features, enter
the command 
change cos for COS or change cor 0-63 for COR. Once the screen form is
displayed, the data entries can be changed.
Console Parameters and Attendant Consoles
Attendant consoles must be added one at a time. A vacant port on a digital line circuit pack is
required for each attendant console used. For reliability, attendant consoles should not be
assigned to the same circuit pack.
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							CHAPTER 3. SYSTEM ADMINISTRATION
System Parameters
System parameters allow the System Manager to assign values for system related features such
as Leave Word Calling (LWC), Hospitality Features, and Station Message Detail Recording
(SMDR).
Voice Terminals
Once the Dial Plan and FACs have been assigned, the System Manager can add the various
voice terminals. The duplicate command can be used to add the same types of voice terminals.
The extension number, location, type, and user name should be entered on the form.
Modules
Data modules can be assigned after voice terminal administration. Some data modules must be
added during voice terminal administration if the voice terminal has a data module. Other data
modules can be added separately.
Netcon Channels
Netcon Channels are used to provide switched data accessfor the following:
l Station Message Detail Recording
l On-premises administration/maintenance terminal
l Remote administration/maintenance terminal
l Property Management System (PMS) Link
l Station Message Detail Recording
l PMS Log Printer
l Journal Printer
l Recorded Announcements
l System Printer
l Remote Administration/MaintenanceTerminal.
Netcon channels are assigned by entering the command adddata-module (extension number
or next) and then entering Netcon in the Type field. Up to four Netcon channels can be
assigned. The channels can be added by entering the command duplicate data-module XXX
(extension number to be duplicated).
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							CHAPTER 3. SYSTEM ADMINISTRATION
Groups
After the voice terminals are added, the following items can be administered using the add com-
mands:
l
l
l
l
l
l
Abbreviated Dialing (System, Group, Enhanced)
Hunt Groups
Call Coverage Answer Groups
Pickup Groups
Intercom Groups
Terminating Extension Groups
Trunk Groups
Trunk groups are assigned by entering the command add trunk group 1-99 (or next). For the
Hospitality Reduction Parameter feature, only 50 trunk groups can be assigned.
The Network Access Features forms are filled out by the Account Team and must always be
entered. The Network Access forms are provided in two sections, Private and Public. The Public
Network Access includes the Trunk Group forms which, when entered, provide voice terminals
and attendants with access to and from the public network.
Private Network Access allows calls to be connected to several networks, such as the following:
l
l
l
l
l
l
l
Common Control Switching Arrangement (CCSA)
Digital Signal Level 1 (DS1) Interface
Electronic Tandem Network (ETN)
Enhanced Private Switched Communications Service (EPSCS) Access
Tandem Tie Trunk Network (TTN)
Integrated Services Digital Network-Primary Rate Interface (ISDN-PRI)
Software Defined Data Network (SDDN)
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							CHAPTER 4. ADMINISTRATIVE TASKS-SYSTEM
CHAPTER 4. ADMINISTRATIVE TASKS-SYSTEM
This chapter covers administrative tasks that allow the System Manager to change system
features to meet business requirements. The following administrative tasks are covered:
l How to login and log off
l How to change your password
l How to set up the system to allow remote administration
l How to administer the system from a remote location
l How to administer Netcon channels
l How to initially administer Dial Plan and Feature Access Codes (FACs)
l How to set date and time
l How to print on demand
l How to list history
How to Log In andLog Off
The system translations are protected by the Iogin/password procedures. The login name identi-
fies the type of terminal user to the system. The password is a personal code that can be
changed periodically to enhance system security. Before any system administration commands
or functions can be executed, the System Manager must successfully log in to the system and
receive the 
enter command: prompt.
WARNING: When logging into the system from a remote Iocation using the asynchro-
nous link, the user should not be on the link too long nor leave the termi-
nal unattended after logging in. This link is used by the system to
transmit alarms and errors to the Technical Service Center (TSC).
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							CHAPTER 4. ADMINISTRATIVE TASKS-SYSTEM
System Login Procedures
Note:If your DEFINlTY system is being used with a G3-MA, refer to DEFINITY® Com-
munications System Generic 3 Management Applications—Operations, 585-229-
202, for login procedures.
The following procedure is used for logging into the system.
1. Turn on the terminal, if required. Screen displays:.
Login:
2. Enter your login name and press [RETURN]. Screen displays:
Password:
3. Enter your password and press [RETURN].
For security reasons, the password is not displayed as you type it. The system verifies
that a valid login and password have been entered. If an invalid login or password is
entered, the system responds with
INCORRECT LOGIN
Login:
4. If INCORRECT LOGIN is displayed, you must repeat Steps 2 and 3.
5. If the system recognizes the Iogin and password name,
Terminal Type (Enter 513, 4410, or 4425): [513]
is displayed on the screen.
6. Do one of the following to identify the terminal type:
l If the system is equipped with a 715 BCS, press [RETURN]. This will enter [513]
which is the defauLt terminal.
Note: The 715 must be set to the “BCS” emulation mode which causes it
to function like a 615 MT Terminal equipped with a 513 emulation
cartridge.
l If the system is equipped with a 4410 terminal, enter 4410 and press [RETURN].
l If the system is equipped with a 4425 terminal, enter 4425 and press [RETURN].
l If the system is equipped with a 513 BCT, press [RETURN]. ([513] is the system
default.)
l If the system is equipped with a 610 or 615 MT Terminal that has a 513 emula-
tion cartridge, press [RETURN]. ([513] is the system default.)
l If the system is equipped with a 610 or 615 MT Terminal that does not have the
513 emulation cartridge, enter 4410 and press [RETURN].
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							CHAPTER 4. ADMINISTRATIVE TASKS-SYSTEM
7. If enter command:is displayed, you can enter the desired command. Press [HELP] to
obtain the list of permissible commands.
System Logoff Procedure
The system logoff procedure should be performed any time the system terminal is not being
used. This assures the system translations will not be accidentally corrupted. To log off the sys-
tem, type 
logoff and press [RETURN]. The system automatically disconnects you from the sys-
tem.
If the user logs off at a terminal located within 50 feet from the switch, the system will automati-
cally request a login. The terminal user accessing the maintenance board, data channel, or Net-
con channel will be disconnected from the system when 
logoff is typed in. These users must
dial up the system in order to access the system.
How to Change Your Password
Password administration allows the user to change the password used to access the system.
This section provides the steps required to change a password.
The password should be changed if another person has discovered it. It should also be changed
if someone has gained access to the system and made changes to features that could alter busi-
ness transactions.
The System Managers password must be obtained from the installation organization responsible
for installing the system. The login name cannot be administered.
The System Managers password should also be changed each time a new person takes over the
System Manager role. The password can be changed once the user has logged onto the sys-
tem.
Do not give out passwords to anyone. Keep passwords in a locked place. Change passwords
periodically, at least every six months.
The following procedure is used to change a password.
1. Verify that the screen displays:
enter command:
2. Enter change passwordxxxxxxx (where xxxxxxxis the Iogin) and press
[RETURN].
3. The Verify Password Change form is dislayed on the screen (see Figure 4-1 ).
4. The cursor is positioned on 
Your Current Password field.
5. Enter the current password you logged in with and press [RETURN].
6. Cursor is positioned on New Password For Login Name.
7. Enter your new password and press [RETURN].
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							CHAPTER 4. ADMINISTRATIVE TASKS-SYSTEM
Note: Valid passwords contain four to seven alphabetic or numeric characters, or a
combination of alpha and numeric characters.
8. Cursor is positioned on New Password (enter again):
9. Re-enter your new password.
10. Press [ENTER].
11. Verify that the screen displays:
command completed successfully
enter command:
change password xxxxxxxxPage 1 of 1
PASSWORD CHANGE
Change Password For Login Name: xxxxxxx
Your Current Password:
New Password For Login Name:
FIGURE 4-1. Password Change Screen Form
How to Set Up the System to Allow Remote Administration
Another way to administer the system, other than the system administration terminal, is from a
Remote Terminal. The Remote Terminal can be located either on or off the customers premises.
All functions of the system administration terminal are retained by the Remote Terminal; how-
ever, terminal operation speed is limited to 1200 bps (bits per second) from a dial-up facility.
Up to five terminals can be connected to the system. In any type of configuration, only one termin-
al at a time can be used for administration purposes (such as adding, changing, or deleting sys-
tem 
and voice terminal features). The other terminals may be used by Automatic Call Distribution
(ACD) supervisors to view Basic Call Management System (BCMS) information. To set up the
system to allow for Remote Administration, use the following steps:
Note: Remote Access numbers and barrier code assignments should be kept confidential
to prevent unauthorized persons from accessing the system. Toll and service
charges resulting from the unauthorized access of the system are the responsitility
of the customer. As a result, it is recommended that the Remote Access number and
associated Barrier Codes be changed periodically to maintain system security.
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							CHAPTER 4. ADMINISTRATIVE TASKS-SYSTEM
Note: Remote Access users should be careful when using any command that requires user
1.
2.
3.
4.input such as 
next page. This command, if not used properly, will not let the system
time out after 30 minutes and logoff the user. If the command is not used properly,
system alarms cannot be reported which may affect system service.
If not translated previously, translate four Netcon channels. (See “How to Administer
Netcon Channels” in this chapter.)
Translate a Uniform Call Distribution (UCD) Hunt Group using a Hunt Group form.
a. In the Group Extension field, enter an extension number. If the system is
equipped with Direct Inward Dialing (DID), enter a DID extension number.
b. In the Group Members Assignment field, enter the four extension numbers
(non-DID numbers) previously assigned to the four Netcon channels.
If the system will be remotely administered from an on-premises terminal, no additional
translations are required.
If the system will be remotely administered from an off-premises location via a dial-up
facility, complete Steps 3 and 4.
Translate a pooled modem if not translated previously.
Translate a trunk group in one of the following ways described
in the table below.
DID Equipped Systems
DID Equipped Systems
Using a Non-DID Trunk
Non-DID Equipped Systems
(calls made from Remote
[off-premises] terminal will be to the
Listed Directory Number [LDN])
Non-DID Equipped Systems
(calls made from Remote
[off-premises] terminal will be to a
trunk dedicated to Remote Administration)Using a DID Trunk Group form, translate
a new trunk. The NAME (TeI. number)
assigned in the Group Member
Assignments 
field must be the same
DID number assigned to the UCD hunt
group (see step 2a).
Using a CO Trunk Group form, translate
a new trunk group. In both the 
Incom-
ing Destination and Night Ser-
Vice 
fields, enter the UCD hunt group
extension number (see Step 2a).
If not translated previously, translate a
Trunk Group containing the LDN.
Using a CO Trunk Group form, translate
a new trunk group. In both the 
Incom-
ing Destination and Night Ser-
vice 
fields, enter the UCD group exten-
sion number (see Step 2a).
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							CHAPTER 4. ADMINISTRATIVE TASKS-SYSTEM
How to Administer the System From a Remote Location
Make sure data terminal speed settings are set at 1200 bps. Top speed for a data or Netcon
channel is 1200.
1. Using either the keyboard or a voice terminal, dial the UCD group extension number.
This number will be one of the following:
a. From off-premises:
l a DID number (seven or 10 digits)
l an LDN (seven or 10 digits)
l a trunk number dedicated to Remote Administration (seven or 10 digits)
b. From on-premises:
l an extension number
2. If a DID number, dedicated trunk number, or extension was dialed, receive data tone or
visually receive answer confirmation.
If an LDN was dialed, the attendant will answer. Ask to be transferred to the UCD group
extension number. Receive data tone or visually receive answer confirmation.
3. Screen displays login.
4. Enter your login and password.
5. Perform system administration.
6. Logoff and disconnect.
How to Administer Netcon Channels
This section contains the procedures required to administer system Netcon channels. The sys-
tem has four Netcon channels (01 through 04) that are used to provide switched data access.
The system administration terminal, which is located within 50 feet of the system cabinet, is not
administered using Netcon channels. The system administration terminal should not be confused
with the on-premises or remote system administration terminals.
The Netcon channels are administered separately using the Data Module form and entering net-
con in the Type field. The Netcon channels are assigned to the Network Control circuit pack.
One Netcon Channel form must be completed for each channel.
Once the Netcon channel has been assigned, the user must adminster the modules or modems
required to support SMDR, system administration/maintenance terminals, recorded announce-
ments, and/or the PMS Iink.
The same commands used to administer data modules are also used to administer Netcon chan-
nels. The extension number entered at the end of the data module command determines which
Netcon channel will be added, displayed, duplicated, changed, removed, or printed.
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							CHAPTER 4. ADMINISTRATIVE TASKS-SYSTEM
All four Netcon channels must be assigned. The following steps can be used to add a data or
Netcon channel:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.Verify that the terminal displays:
enter command:
Enter add data module 4444 where 4444 is the extension number assigned to the
Netcon channel. The extension number will appear in the 
Data Extension field on the
screen form. Press [RETURN]. The screen displays a Processor Data Module (PDM)
form. The cursor is positioned on the TYPE field.
In the TYPE field, enter netcon and press [RETURN].
Screen displays the Netcon Channel form.
The cursor is positioned on the 
Physical Channel field.
Enter a Netcon channel number from 01 through 04 and press [RETURN].
The cursor is positioned on the Name field.
Make no entry and press [RETURN].
Cursor is positioned on the COS field.
Enter a COS number from 0 through 15 and press [RETURN].
The cursor is positioned on the COR field.
Enter a COR number from 0 through 63 that will allow or deny access and press
[RETURN].
The cursor is positioned on the Abbreviated Dialing (AD) List 1 field.
Make no entry and press [ENTER].
The screen displays:
command successfully completed,
enter command:
Repeat Steps 1 through 16 until all four Netcon channels have been established. A dif-
ferent extension number must be entered for each Netcon channel. The system
automatically assigns the extension number if next is entered at the end of the add
data-module 
command (add data-module next).
The Netcon channels can be added by entering the command duplicate data-module xxxx
(extension number to be duplicated). This command must be entered for each Netcon chan-
nel being added.
If the system is administered for these features, after all four Netcon channels have been
assigned, the user can refer to “How to Administer System From a Remote Location” in this
chapter for more information.
4-7