Apple Care Protection Plan For Apple TV

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branded mouse and keyboard are also covered under APP 
if included with the Covered Equipment (or purchased with 
a Mac mini). An AirPort Extreme Card, an AirPort Express or 
AirPort Extreme Base Station, Time Capsule, an Apple-branded 
DVI to ADC display adapter, Apple RAM modules and MacBook 
Air SuperDrive are also covered under APP if used with the 
compatible Covered Equipment and originally purchased by 
you up to two years before your Mac purchase or during the 
term of your APP. If...

12English Covered Equipment’s materials or workmanship. An AirPort 
Extreme Card, an AirPort Express or AirPort Extreme Base 
Station and Time Capsule are also covered under APP for 
Apple TV if used with the Covered Equipment and originally 
purchased by you up to two years before your Apple TV or 
during the term of your APP for Apple TV coverage.
b.   Limitations. The Plan does not cover: 
(i)  Installation, removal or disposal of the Covered Equipment, 
or installation, removal, repair, or...

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English
(iv) 
Problems caused by a device that is not the Covered 
Equipment, including equipment that is not Apple-branded, 
whether or not purchased at the same time as the Covered 
Equipment; 
(v)  Service necessary to comply with the regulations of any 
government body or agency arising after the date of this Plan; 
(vi)  The provision of replacement equipment during the period 
when the Covered Equipment is being repaired; 
(vii)  Covered Equipment that has been lost or stolen. This Plan 
only...

14English to reinstall the Covered Equipment’s original software 
configuration and subsequent update releases, but will 
not provide any recovery or transfer of software or data 
contained on the serviced unit not originally included in the 
Covered Equipment. DURING iPOD SERVICE THE CONTENTS 
OF YOUR iPOD WILL BE DELETED AND THE STORAGE MEDIA 
REFORMATTED. Your iPod or a replacement iPod will be 
returned to you as your iPod was configured when originally 
purchased, subject to applicable updates....

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at the location, or the store or service provider may send the 
Covered Equipment to an Apple repair service location to be 
repaired. Once you are notified that service is complete, you 
will promptly retrieve the product.
(ii)  Onsite service is available for many desktop computers if 
the location of the Covered Equipment is within 50 miles/80 
kilometers radius of an Apple authorized onsite service 
provider located in the United States or Canada. Onsite 
service is not available for some...

16English(iii) 
Direct mail-in service is available for most Covered 
Equipment. If Apple determines that your Covered 
Equipment is eligible for mail-in service, Apple will send you 
prepaid way bills (and if you no longer have the original 
packaging, Apple may send you packaging material) and you 
will ship the Covered Equipment to Apple’s repair service 
location in accordance with its instructions. Once service is 
complete, the Apple repair service location will return the 
Covered Equipment to...

17
English
If you follow the instructions, Apple will cancel the credit 
card authorization, so you will not be charged for the 
part and shipping to and from your location. If you fail to 
return the replaced part as instructed or return a replaced 
part that is ineligible for service, Apple will charge the 
credit card for the authorized amount.
(B)  Do-It-Yourself Parts service where Apple does not require 
return of the replaced part. Apple will ship you free of 
charge a replacement part accompanied...

18EnglishEquipment cannot be serviced in the country it is in. If you seek 
service in a country that is not the country of purchase, you will 
comply with all applicable export laws and regulations and be 
responsible for all custom duties, V.A.T. and other associated 
taxes and charges. For international service, Apple may repair or 
exchange defective products and parts with comparable products 
and parts that comply with local standards.
d.   Obtaining Repair or Replacement Service. To obtain service...

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2.
 Technical Support 
a.   Telephone and Web Support. Your eligibility for technical support 
begins on the date your Covered Equipment’s complimentary 
technical support expires or the date your Coverage Period begins, 
whichever is later, and terminates at the end of the Coverage Period 
(“Technical Coverage Period”). During the Technical Coverage Period 
Apple will provide you with access to telephone technical support 
and web-based technical support resources. Technical support 
may...

20English Release. For purposes of this section, “Major Release” means a 
significant version of software that is commercially released 
by Apple in a release number format such as “1.0” or “2.0” and 
which is not in beta or pre-release form.
(ii)  Under APP for iPod, Apple will provide technical support for 
the Covered Equipment, iPod OS and software applications 
that are pre-installed with the Covered Equipment (both 
referred to as “iPod Software”) and connectivity issues 
between the Covered...