Apple Care Protection Plan For Apple TV

							AppleCare 
Protection Plan
Getting Started Guide
for Apple TV  
						

							Contents
5 Fact Sheet
7  Quick Reference Guide
9  Terms and Conditions
39  Fiche d’informations
42  Guide de référence rapide
44  Modalités 
						

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English
AppleCare Protection Plan for Apple TV
Fact Sheet
Service and support from the people who know your Apple TV best
The AppleCare Protection Plan for Apple TV extends the complimentary 
coverage on your Apple TV to up to two years
* of world-class support. 
The plan provides access to Apple TV experts and gives you anytime 
access to web-based resources at www.apple.com/support/appletv/. If 
your Apple TV or the included accessories need service, Apple will repair 
or replace them.
**
Coverage information
This comprehensive plan is available for all Apple TV models within their 
one-year limited warranty. If you sell the covered Apple TV before the 
AppleCare Protection Plan for Apple TV expires, you may transfer the 
plan to the new owner.
** For each Apple TV you want to cover, you must 
purchase a separate AppleCare Protection Plan for Apple TV. 
Keep your Proof of Coverage document, the original Apple TV sales 
receipt, and the AppleCare Protection Plan for Apple TV receipt. Apple 
may require proof of purchase if any questions arise about the eligibility 
of your Apple TV for AppleCare Protection Plan.  
						

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Technical support options
If you experience difficulties with your Apple TV, refer to the Quick 
Reference Guide for troubleshooting tips. If you are not able to resolve 
the issue, AppleCare representatives can help troubleshoot your Apple 
TV, its connection with iTunes, and its connection to your television. 
Apple technical support contact information and hours of operation are 
listed in the Quick Reference Guide. Under the AppleCare Protection Plan 
for Apple TV, Apple offers the same complete service for both Mac and 
Windows users.
Hardware service
This plan extends repair and replacement service from the Apple one-
year warranty to up to two years from your Apple TV purchase date.
Either the carry-in or direct mail-in service option may apply when 
you obtain service. Refer to the Quick Reference Guide for additional 
details about obtaining service. The replacement equipment that Apple 
provides as part of the repair or replacement service may be new or 
equivalent to new in both performance and reliability.
* 
From the original purchase date of your Apple TV.
**  See the enclosed AppleCare Protection Plan Terms and Conditions for 
complete details.  
						

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English
Try these simple steps before contacting Apple for help.
If you experience problems with your Apple TV, try the troubleshooting 
steps below. As a precaution, back up all content on your computer 
before you perform these steps.
Verify that you have the latest iTunes.
You can download the latest iTunes at www.apple.com/itunes/download/ 
in the U.S. or www.apple.com/ca/itunes/download/ in Canada.
Visit the Apple TV Support website.
The Apple TV Support website has links to service option availability, 
 
an Apple TV tutorial, discussions, and other resources to answer   
various how-to questions, which are available 24 hours a day at   
www.apple.com/support/appletv/ in the U.S. and   
www.apple.com/ca/support/appletv/ in Canada.
Quick Reference Guide
AppleCare Protection Plan for Apple TV  
						

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Contact Apple for more assistance.
If the steps in this guide do not resolve your issue, contact Apple. An 
Apple representative will ask you for your AppleCare Protection Plan for 
Apple TV agreement number or your Apple TV serial number, which is 
located on the bottom of your Apple TV.
In the U.S.   In Canada
800-APL-CARE (800-275-2273)   800-263-3394
Seven days a week  Seven days a week
8:00 
A.M. to 8:00 P.M. Central time*   9:00 A.M. to 9:00 P.M. Eastern time*
* Telephone numbers and hours of operation may vary and  
are subject to change. You can find the most up-to-date  
local and international contact information at  
www.apple.com/contact/phone_contacts.html/.  
						

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English
AppleCare Protection Plan
AppleCare Protection Plan for iPod
AppleCare Protection Plan for Apple Display
AppleCare Protection Plan for Apple TV
Terms and Conditions
Your AppleCare Protection Plan (“APP”), AppleCare Protection Plan 
for iPod (“APP for iPod”), AppleCare Protection Plan for Apple Display 
(“APP for Apple Display”) or AppleCare Protection Plan for Apple TV 
(“APP for Apple TV”), (each referred to herein as the “Plan”) is governed 
by these Terms and Conditions and constitutes your contract with 
the Apple entity described in section 7.l below (“Apple”). Subject to 
these Terms and Conditions, your Plan (i) covers defects for the Apple-
branded product(s) listed in your Plan’s Certificate or Proof of Coverage 
document (“Plan Confirmation”) and the accessories that are contained 
in the product(s) original packaging (“Covered Equipment”), and (ii) 
provides you with access to telephone technical support and web-
based support resources for the Covered Equipment. To obtain the 
Plan Confirmation you must register your Plan’s unique agreement or 
registration number (“Plan Agreement Number”) as described in the 
instructions included in the Plan’s packaging. Customers choosing the 
Auto-Registration option, where available, will automatically receive   
						

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their Plan Confirmation. The duration of the Plan (“Coverage Period”) is 
for the period ending on the date specified in your Plan Confirmation. 
The price of the Plan is listed on the Plan’s original sales receipt.
1.
 Repair Coverage 
a.   Scope of Coverage. Your coverage for defects begins on the date 
your Covered Equipment’s Apple hardware warranty expires and 
terminates at the end of the Coverage Period (“Repair Coverage 
Period”). Apple will provide both parts and labor, but may 
require you to replace certain readily installable parts yourself, as 
described below. Apple may provide replacement product or parts 
that are manufactured from parts that are new or equivalent to 
new in both performance and reliability. The replacement product 
or parts will be functionally equivalent to the replaced products 
or parts and will assume the remaining coverage under the Plan. 
The products or parts that are replaced become Apple’s property. 
Apple strongly advises you to record as a back up, data and 
software residing or recorded in the Covered Equipment, before 
having the Covered Equipment available for repair or replacement 
services. The scope of support provided to you will vary according 
to the Plan you purchased, as follows.
(i)  Under APP, Apple covers the Covered Equipment and one 
compatible Apple branded display if purchased at the same 
time and registered with a covered Mac computer. An Apple-