Apple Care Protection Plan For Apple TV

AppleCare 
Protection Plan
Getting Started Guide
for Apple TV  

Contents
5 Fact Sheet
7  Quick Reference Guide
9  Terms and Conditions
39  Fiche d’informations
42  Guide de référence rapide
44  Modalités 

5
English
AppleCare Protection Plan for Apple TV
Fact Sheet
Service and support from the people who know your Apple TV best
The AppleCare Protection Plan for Apple TV extends the complimentary 
coverage on your Apple TV to up to two years
* of world-class support. 
The plan provides access to Apple TV experts and gives you anytime 
access to web-based resources at www.apple.com/support/appletv/. If 
your Apple TV or the included accessories need service, Apple will repair 
or replace them.
**
Coverage...

6English
Technical support options
If you experience difficulties with your Apple TV, refer to the Quick 
Reference Guide for troubleshooting tips. If you are not able to resolve 
the issue, AppleCare representatives can help troubleshoot your Apple 
TV, its connection with iTunes, and its connection to your television. 
Apple technical support contact information and hours of operation are 
listed in the Quick Reference Guide. Under the AppleCare Protection Plan 
for Apple TV, Apple offers the same...

7
English
Try these simple steps before contacting Apple for help.
If you experience problems with your Apple TV, try the troubleshooting 
steps below. As a precaution, back up all content on your computer 
before you perform these steps.
Verify that you have the latest iTunes.
You can download the latest iTunes at www.apple.com/itunes/download/ 
in the U.S. or www.apple.com/ca/itunes/download/ in Canada.
Visit the Apple TV Support website.
The Apple TV Support website has links to service option...

8English
Contact Apple for more assistance.
If the steps in this guide do not resolve your issue, contact Apple. An 
Apple representative will ask you for your AppleCare Protection Plan for 
Apple TV agreement number or your Apple TV serial number, which is 
located on the bottom of your Apple TV.
In the U.S.   In Canada
800-APL-CARE (800-275-2273)   800-263-3394
Seven days a week  Seven days a week
8:00 
A.M. to 8:00 P.M. Central time*   9:00 A.M. to 9:00 P.M. Eastern time*
* Telephone numbers and hours...

9
English
AppleCare Protection Plan
AppleCare Protection Plan for iPod
AppleCare Protection Plan for Apple Display
AppleCare Protection Plan for Apple TV
Terms and Conditions
Your AppleCare Protection Plan (“APP”), AppleCare Protection Plan 
for iPod (“APP for iPod”), AppleCare Protection Plan for Apple Display 
(“APP for Apple Display”) or AppleCare Protection Plan for Apple TV 
(“APP for Apple TV”), (each referred to herein as the “Plan”) is governed 
by these Terms and Conditions and constitutes your...

10English
their Plan Confirmation. The duration of the Plan (“Coverage Period”) is 
for the period ending on the date specified in your Plan Confirmation. 
The price of the Plan is listed on the Plan’s original sales receipt.
1.
 Repair Coverage 
a.   Scope of Coverage. Your coverage for defects begins on the date 
your Covered Equipment’s Apple hardware warranty expires and 
terminates at the end of the Coverage Period (“Repair Coverage 
Period”). Apple will provide both parts and labor, but may...