Apple Care Protection Plan For Apple Display

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software (“Mac OS Server”) pre-installed on a Mac. Apple will 
provide support for the then-current version of the Mac OS, 
Mac OS Server and Consumer Software, and the prior Major 
Release. For purposes of this section, “Major Release” means a 
significant version of software that is commercially released 
by Apple in a release number format such as “1.0” or “2.0” and 
which is not in beta or pre-release form. 
(ii)  Under APP for iPod, Apple will provide technical support for 
the Covered Equipment, iPod OS and software applications 
that are pre-installed with the Covered Equipment (both 
referred to as “iPod Software”) and connectivity issues 
between the Covered Equipment and a supported computer, 
meaning a computer that meets the Covered Equipment’s 
connectivity specifications and runs an operating system that 
is supported by the Covered Equipment. Apple will provide 
support for the then-current version of the iPod Software, 
and the prior supported Major Release.
(iii)  Under APP for Apple Display, Apple will provide technical 
support for the Covered Equipment and connectivity issues 
between the Covered Equipment and a supported computer, 
meaning a computer that meets the Covered Equipment’s 
connectivity specifications and runs an operating system 
that is supported by the Covered Equipment. Apple will   
						

							22English provide support for the then-current version of the operating 
system that it provides connectivity assistance for under APP 
for Apple Display, and the prior supported Major Release.
(iv)  Under APP for Apple TV, Apple will provide technical 
support for the Covered Equipment, software applications 
that are pre-installed with the Covered Equipment 
(“Apple TV Software”) and connectivity issues between 
the Covered Equipment, a supported computer and a 
supported television. Apple will provide support for the 
then-current version of the Apple TV Software and the 
prior supported Major Release. For purposes of this section, 
a “supported computer” means a computer that meets 
the Covered Equipment’s connectivity specifications 
and runs an operating system that is supported by the 
Covered Equipment, and a “supported television” means a 
television that meets the Covered Equipment’s connectivity 
specifications. 
b.   Limitations. The Plan does not cover: 
(i)  Your use of the Mac OS and Consumer Software as server-
based applications; 
(ii)  Issues that could be resolved by upgrading software to the 
then current version; 
(iii)  Your use of or modification to the Covered Equipment, the   
						

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Mac OS, iPod Software, Apple TV Software or Consumer 
Software in a manner for which the Covered Equipment or 
software is not intended to be used or modified; 
(iv)  Third-party products or their effects on or interactions with 
the Covered Equipment, the Mac OS, Mac OS Server, iPod 
Software, Apple TV Software or Consumer Software; 
(v)  Your use of a computer or operating system under APP for 
iPod that is unrelated to iPod Software or connectivity issues 
with the Covered Equipment;
(vi)  Your use of a computer or operating system under APP for 
Apple Display that is unrelated to connectivity issues with 
the Covered Equipment; 
(vii)  Your use of a computer or operating system under APP 
for Apple TV that is unrelated to Apple TV Software or 
connectivity issues with the Covered Equipment; 
(viii)  Apple software other than the Mac OS, iPod Software, Apple 
TV Software or Consumer Software as covered under the 
applicable Plan; 
(ix)  Mac OS software for servers, except when using the graphical 
user interface for server administration and network 
management issues on Mac OS Server pre-installed on a Mac; 
(x)   Mac OS software or any Apple-branded software designated 
as “beta”, “prerelease,” or “preview” or similarly labeled software;   
						

							24English(xi) 
Third-party web browsers, email applications, and Internet 
service provider software, or the Mac OS configurations 
necessary for their use, or 
(xii)  Damage to, or loss of any software or data residing or 
recorded in the Covered Equipment. 
c.   Obtaining Technical Support. You may obtain technical support 
by calling the toll-free telephone number listed below. The Apple 
technical support representative will provide you technical 
support. Apple’s hours of service are described below. Apple 
reserves the right to change its hours of technical service and 
telephone numbers at any time. Web-based support resources are 
offered to you at the Apple website (www.apple.com/support).
3.  Your Responsibilities 
To receive service or support under the Plan, you agree to comply 
with the following 
a.   Provide your Plan Agreement Number and serial number of the 
Covered Equipment; 
b.   Provide information about the symptoms and causes of the 
problems with the Covered Equipment; 
c.   Respond to requests for information, including but not limited 
to the Covered Equipment serial number, model, version of the 
operating system and software installed, any peripherals devices   
						

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connected or installed on the Covered Equipment, any error 
messages displayed, actions taken before the Covered Equipment 
experienced the issue and steps taken to resolve the issue;
d.   Follow instructions Apple gives you, including but not limited 
to refraining from sending Apple products and accessories that 
are not subject to repair or replacement service and packing the 
Covered Equipment in accordance with shipping instructions; and 
e.   Update software to currently published releases prior to seeking 
service.
4.  Limitation of Liability 
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, 
APPLE AND ITS EMPLOYEES AND AGENTS WILL UNDER NO 
CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER 
FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING 
BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, 
OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO 
MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, 
PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM 
APPLE’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT 
PERMITTED BY APPLICABLE LAW, THE LIMIT OF APPLE AND ITS 
EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT 
OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE 
ORIGINAL PRICE PAID FOR THE PLAN. APPLE SPECIFICALLY DOES NOT   
						

							26EnglishWARRANT THAT IT WILL BE ABLE TO (i) REPAIR OR REPLACE COVERED 
EQUIPMENT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, 
AND (ii) MAINTAIN THE CONFIDENTIALITY OF DATA. 
FOR CONSUMERS IN JURISDICTIONS WHO HAVE THE BENEFIT OF 
CONSUMER PROTECTION LAWS OR REGULATIONS, THE BENEFITS 
CONFERRED BY THIS PLAN ARE IN ADDITION TO ALL RIGHTS AND 
REMEDIES PROVIDED UNDER SUCH LAWS AND REGULATIONS. TO 
THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS 
MAY BE LIMITED, APPLE’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, 
TO REPLACE OR REPAIR OF THE COVERED EQUIPMENT OR SUPPLY 
OF THE SERVICE. SOME STATES OR PROVINCES DO NOT ALLOW THE 
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL 
DAMAGES, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT 
APPLY TO YOU. 
5.  Cancellation 
You may cancel this Plan at any time for any reason. If you decide to 
cancel either call Apple at the telephone number below, or send or 
fax written notice with your Plan Agreement Number to AppleCare 
Administration, P.O. Box 149125, Austin, TX 78714-9125, U.S. (fax number 
512-6748125). A copy of the Plan’s original proof of purchase must 
accompany your notice. Unless local law provides otherwise, if you 
cancel within thirty (30) days of your Plan’s purchase, or receipt of 
these Terms and Conditions, whichever occurs later, you will receive   
						

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a full refund less the value of any service provided under the Plan. 
If you cancel more than thirty (30) days after your receipt of this 
Plan, you will receive a pro rata refund of the original purchase price, 
based on the percentage of unexpired Coverage Period, less (a) a 
cancellation fee of twenty-five ($25 USD) dollars or ten percent (10%) 
of the pro-rata amount, whichever is less, and (b) the value of any 
service provided to you under the Plan. Unless applicable local law 
provides otherwise, Apple may cancel this Plan if service parts for the 
Covered Equipment become unavailable, upon thirty (30) days’ prior 
written notice. If Apple cancels this Plan, you will receive a pro-rata 
refund for the Plan’s unexpired term. 
6.  Transfer of Plan 
Subject to the restrictions set forth below, you may make a one-time 
permanent transfer of all of your rights under the Plan to another 
party, provided that: (a) the transfer must include the original Proof 
of Purchase, the Plan’s Certificate and all of the Plan’s packaging 
material, including printed materials and these Terms and Conditions; 
(b) you notify Apple of the transfer by sending, faxing or e-mailing 
notice of transfer to Apple Inc., ATTN: Agreement Administration, 
MS: 217AC, 2511 Laguna Blvd, Elk Grove, CA 95758, U.S., fax number 
916-399-7337 or [email protected], respectively; and (c) 
the party receiving the Plan reads and agrees to accept the Terms 
and Conditions of the Plan. When notifying Apple of the transfer of   
						

							28Englishthe Plan, you must provide the Plan Agreement Number, the serial 
numbers of the Covered Equipment being transferred and the name, 
address, telephone number and email address of the new owner.
7.  General Terms 
a.   Apple may subcontract or assign performance of its obligations to 
third parties but shall not be relieved of its obligations to you in 
doing so.
b.   Apple is not responsible for any failures or delays in performing 
under the Plan that are due to events outside Apple’s reasonable 
control.
c.   You are not required to perform preventative maintenance on the 
Covered Equipment to receive service under the Plan.
d.   This Plan is offered and valid only in the fifty states of the United 
States of America, the District of Columbia and Canada. This Plan is 
not offered to persons who have not reached the age of majority. 
This Plan is not available where prohibited by law.
e.   In carrying out its obligations Apple may, at its discretion and 
solely for the purposes of monitoring the quality of Apple’s 
response, record part or all of the calls between you  
and Apple.   
						

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f.
  You agree that any information or data disclosed to Apple under 
this Plan is not confidential or proprietary to you. Furthermore, 
you agree that Apple may collect and process data on your behalf 
when it provides service. This may include transferring your data 
to affiliated companies or service providers located in countries 
where data protection laws may be less comprehensive than 
your country of residence, including but not limited to Australia, 
Canada, countries of the European Union, India, Japan, the 
People’s Republic of China and the U.S.
g.   Apple has security measures, which should protect your data 
against unauthorized access or disclosure as well as unlawful 
destruction. You will be responsible for the instructions you give 
to Apple regarding the processing of data, and Apple will seek to 
comply with those instructions as reasonably necessary for the 
performance of the service and support obligations under the 
Plan. If you do not agree with the above or if you have questions 
regarding how your data may be impacted by being processed in 
this way, contact Apple at the telephone numbers provided.  
						

							30Englishh.
 
Apple will protect your information in accordance with  
Apple Customer Privacy Policy available at URL  
www.apple.com/legal/privacy. If you wish to have access to the 
information that Apple holds concerning you or if you want to 
make changes, access URL www.apple.com/contact/myinfo to 
update your personal contact preferences or you may contact 
Apple at [email protected]. 
i.   The Terms and Conditions of this Plan prevail over any conflicting, 
additional, or other terms of any purchase order or other 
document, and constitute your and Apple’s entire understanding 
with respect to the Plan.
j.   Your rights under the Plan are in addition to any warranty rights 
you may be entitled to. You must purchase and register the Plan 
while your Covered Equipment is within Apple’s One Year Limited 
warranty. Apple is not obligated to renew this Plan. If Apple does 
offer a renewal, it will determine the price and terms.
k.   There is no informal dispute settlement process available under 
this Plan.
l.   For Plans sold in the United States, “Apple” is AppleCare Service 
Company, Inc. an Arizona corporation with its registered office at 
c/o CT Corporation System, 2394 East Camelback Road, Phoenix, 
Arizona 85016, doing business in the state of Texas as Apple 
CSC, Inc., and the obligations of such Plans are backed by the