Apple Care Protection Plan For Apple Display

							AppleCare 
Protection Plan
Getting Started Guide
for Apple Display  
						

							Contents
3 Contents
5  Fact Sheet
7  Quick Reference Guide
10  Terms and Conditions
41  Fiche d’informations
43  Guide de référence rapide
46  Modalités 
						

							5
English
AppleCare Protection Plan for Apple Display
Fact Sheet
Service and support from the people who know your Apple display best
The AppleCare Protection Plan for Apple Display extends the 
complimentary coverage on your Apple display to three years of world-
class support.
* The plan includes expert telephone assistance and 
convenient service options.
Coverage information
This comprehensive plan is available for all Apple display models within 
their one-year limited warranty. If you sell the covered Apple display 
before the AppleCare Protection Plan for Apple Display expires, you may 
transfer the plan to the new owner.
** 
Keep your Proof of Coverage document, the original display sales 
receipt, and the AppleCare Protection Plan for Apple Display receipt. 
Apple may require proof of purchase if any questions arise about the 
eligibility of your display for AppleCare Protection Plan.  
						

							6English
Technical support options
If you experience difficulties with your display, refer to the Quick 
Reference Guide for troubleshooting tips. If you are not able to resolve 
the issue, AppleCare representatives can help troubleshoot your display 
and its connection to your computer. Apple technical support contact 
information and hours of operation are listed in the Quick Reference 
Guide. AppleCare Protection Plan for Apple Display offers the same 
service for both Mac and Windows users. 
Hardware repair service
Only the AppleCare Protection Plan ensures that Apple-authorized 
technicians will perform qualified repairs using genuine Apple parts. 
With this plan, parts and labor will be covered for three years from 
the original purchase date of your Apple display. One or more of the 
following service options may apply: carry-in service, direct mail-in 
service, and Do-It-Yourself parts (which allow you to service your own 
product).
* 
From the display’s purchase date.
**  See the enclosed AppleCare Protection Plan Terms and Conditions for 
complete details.  
						

							7
English
Try these simple steps before contacting Apple for help.
Before performing any of the following steps, make sure your computer 
is turned on, the display is plugged into an outlet, all the cables are 
connected properly to your computer and display, and your computer is 
not in sleep mode. 
If the screen doesn’t have an image:
•  Check the cables and connectors again to make sure they are 
connected properly to your computer and the display.
•  Make sure your computer is turned on and is not in sleep mode. 
If your computer’s display is closed, use the external keyboard or 
mouse to wake the computer from sleep.
•   Reset the PRAM by restarting your computer while holding down 
the Command (x), Option, P, and R keys until you hear the startup 
sound a second time.
If the screen is dim: •  Make sure the display brightness controls are set properly. Choose 
Apple () > System Preferences and click Displays. Drag the 
Brightness slider to adjust the brightness.
Quick Reference Guide
AppleCare Protection Plan for Apple Display  
						

							8English
• 
If the colors on the display are too saturated or not correct, you may 
need to calibrate your display. Open Displays preferences, click Color, 
click Calibrate, and follow the instructions.
If your portable computer isn’t charging:
Make sure the MagSafe connector from your display is seated properly 
in the MagSafe power port on your computer.
If the built-in iSight camera, microphone, speakers, or USB ports on 
the display aren’t working:
Make sure the USB cable from the display is firmly plugged into the USB 
port on your computer. The display’s camera, microphone, speakers, and 
USB ports work only when this cable is attached to your computer.
Refer to Apple’s Support website.
Apple’s Knowledge Base, Discussions, and other technical resources are 
available 24 hours a day at www.apple.com/support/displays/ in the U.S. 
or www.apple.com/ca/support/displays/ in Canada.
Contact Apple for assistance.
If the steps in this guide do not resolve your issue, contact Apple. An 
Apple representative will ask you for your AppleCare Protection Plan for 
Apple Display agreement number or the serial number of your Apple 
display.  
						

							9
English
In the U.S.
  In Canada
800-APL-CARE (800-275-2273)   800-263-3394
Seven days a week  Seven days a week
8:00 A.M. to 8:00 P.M. Central time*   9:00 A.M. to 9:00 P.M. Eastern time*
*  Telephone numbers and hours of operation may vary and are subject 
to change. You can find the most up-to-date local and international 
contact information at www.apple.com/contact/phone_contacts.html/.  
						

							10English
AppleCare Protection Plan
AppleCare Protection Plan for iPod
AppleCare Protection Plan for Apple Display
AppleCare Protection Plan for Apple TV
Terms and Conditions
Your AppleCare Protection Plan (“APP”), AppleCare Protection Plan 
for iPod (“APP for iPod”), AppleCare Protection Plan for Apple Display 
(“APP for Apple Display”) or AppleCare Protection Plan for Apple TV 
(“APP for Apple TV”), (each referred to herein as the “Plan”) is governed 
by these Terms and Conditions and constitutes your contract with 
the Apple entity described in section 7.l below (“Apple”). Subject to 
these Terms and Conditions, your Plan (i) covers defects for the Apple-
branded product(s) listed in your Plan’s Certificate or Proof of Coverage 
document (“Plan Confirmation”) and the accessories that are contained 
in the product(s) original packaging (“Covered Equipment”), and (ii) 
provides you with access to telephone technical support and web-
based support resources for the Covered Equipment. To obtain the 
Plan Confirmation you must register your Plan’s unique agreement or 
registration number (“Plan Agreement Number”) as described in the 
instructions included in the Plan’s packaging. Customers choosing the 
Auto-Registration option, where available, will automatically receive