Apple macbook pro 17 inch early 2009 User Manual
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MacBook Pro (17-inch, Early 2009) 81 2010-06-11 4. After reseating hard drive SATA and logic board connections, does known-good hard drive boot to desktop? YesReinstall user’s drive, go to step 2 NoSuspect hard drive SATA cable, go to step 5. 5. Replace hard drive SATA cable and retest with known-good hard drive. YesReinstall user’s drive, go to step 2. X03 NoReplace logic board.M19 6. Did user’s hard drive start up successfully? YesIssue resolved. NoRepair or replace hard drive, go to step 7. 7. Partition, erase & install Mac OS on user’s hard drive. Did install complete without error and start up successfully? YesIssue resolved NoHard drive appears to be defective, go to step 8. 8. Replace user’s hard drive. Does drive format correctly with a GUID partition map and install Mac OS without errors? YesIssue resolved. H01 NoSATA cable verified or replaced and new hard drive installed, replace logic board. M19 Hard Drive Not Recognized/Not Mounting Unlikely cause: LCD, speakers, fan, camera, microphone, AirPort Quick Check SymptomQuick Check Hard Drive Not Recognized/ Mount Drive No Boot • Flashing question mark • Boots to grey screen • Boots to blue screen 1. Use a known-good mouse. Stuck mouse button will not allow boot. 2. Boot from Install DVD. Verify S.M.A.R.T. status of drive using Disk Utility. 3. Repair disk using Disk Utility. 4. Erase disk and reinstall Mac OS using Installer.
MacBook Pro (17-inch, Early 2009) Symptom Charts — Mass Storage 82 2010-06-11 Deep Dive CheckResultActionCode 1. Boot from Restore DVD and launch Disk Utility. Is hard drive available for Disk Utility to repair? YesGo to step 2. NoGo to step 3. 2. Did Disk Utility mount and repair hard drive successfully? Reseat hard drive if necessary. YesRestart computer, go to step 6. NoIf computer has not been verified with a known-good hard drive, go to step 3; otherwise, go to step 7. 3. Substitute a known-good bootable hard drive, does computer start up to desktop? YesInstall user drive, go to step 2. NoContinue to use known- good bootable hard drive to determine root cause. Go to step 4. 4. After reseating SATA and logic board connections, does known-good hard drive start up to desktop? YesInstall user drive, go to step 2. NoSuspect hard drive SATA cable, go to step 5. 5. Replace hard drive SATA cable and retest with known-good hard drive. YesInstall user drive, go to step 2.X03 NoReplace logic board.M19 6. Did user’s hard drive start up successfully? YesIssue resolved. NoRestore or replace user’s hard drive, go to step 7. 7. Partition, erase & install Mac OS on user’s hard drive. Did install complete without error and start up successfully? YesIssue resolved. NoHard drive appears to be defective. Go to step 8. 8. Replace user’s hard drive. Does drive format correctly with a GUID partition map and install Mac OS without errors? YesIssue resolved. H01 NoSATA cable verified or replaced and new hard drive installed, replace logic board. M19
MacBook Pro (17-inch, Early 2009) Symptom Charts — Mass Storage 83 2010-06-11 Hard Drive Noisy Unlikely cause: LCD, speakers, fan, camera, microphone Quick Check SymptomQuick Check Hard Drive Noisy • Noise during start up • Noise during operation • Noise when drive is copying or saving data 1. Start up from Install DVD. Verify S.M.A.R.T. status of hard drive using Disk Utility. 2. Repair disk using Disk Utility. 3. Check for reported noise and compare with Knowledge Base article “Apple Portables: Hard Drives and Noise “ http://support.apple.com/kb/TS2354 Deep Dive CheckResultActionCode 1. Boot from Restore DVD and launch Disk Utility. Is hard drive available for Disk Utility to repair? YesGo to step 2. NoReplace hard drive or go to H01 Drive not recognized/ mount. 2. Repair disk using Disk Utility and verify it completed successfully YesRestart computer. Go to step 3. NoGo to step 4. 3. Is hard drive still noisy?YesRemove hard drive and start up from external drive to test fan noise. Go to step 6. NoIssue resolved. 4. Erase disk and reinstall Mac OS using Installer. Did process complete? YesRestart computer. Go to step 3. NoReplace hard drive. Go to step 5. H06
MacBook Pro (17-inch, Early 2009) Symptom Charts — Mass Storage 84 2010-06-11 5. After installing new hard drive, do you still have drive noise? YesRemove hard drive and start up from external drive to test fan noise. Go to step 6. NoIssue resolved. 6. After removing hard drive, verify if the system is still noisy. YesFan noise or optical drive noise likely to be the cause. See ODD Noisy table and Fan failures/Thermal issues table. NoGo to step 7. 7. Install a known-good hard drive and verify if the noise level is similar to user’s hard drive. YesHard drive noise level is similar to a known-good drive and does not require replacement. NoReplace hard drive. Go to step 5. H06 Optical Drive Won’t Accept/Reject Media Unlikely cause: LCD, speakers, fan, camera, microphone Quick Check SymptomQuick Check Optical Drive Won’t Accept/ Reject Media • Cannot insert a disc into the drive • Cannot eject a disc placed into the drive 1. Use Apple System Profiler ATA section to see if the optical drive appears. If not, see Optical Drive Not Recognized., 2. Restart computer and hold down mouse button or keyboard eject key to cycle optical drive. 3. Inspect optical drive slot for obstructions
MacBook Pro (17-inch, Early 2009) Symptom Charts — Mass Storage 85 2010-06-11 Deep Dive CheckResultActionCode 1. Is optical drive listed in the device tree for serial-ATA devices in System Profiler? YesOptical drive has power, inspect disc acceptance. Go to step 5. NoInspect hardware. Go to step 2 2. Verify all connections between logic board, flex cable, and optical drive are secure. Visually inspect cables and connectors for any debris, damage, or bent pins. Is optical drive now listed in System Profiler? YesOptical drive has power, inspect disc acceptance. Go to step 5. NoReplace any damaged cables and retest. If connections are good and with no visible cable damage, go to step 3. X03 3. Disconnect user’s optical drive by lifting SATA cable at logic board and connecting a known good optical drive assembly. Is optical drive now listed in System Profiler? YesSATA port functional, reconnect user’s optical drive & SATA cable. Go to step 4. NoReplace logic board. M19 4. Install and test user’s optical drive with replacement SATA flex cable. Is optical drive now listed in System Profiler? YesCable change resolved issue.X03 NoReplace the optical drive. (Mechanical damage to optical drive, if found) J03 (J06) 5. Inspect optical drive slot for disc insert/eject. Is there clearance for disc use? YesGo to step 6. NoReplace damaged optical drive or system top case that interferes with disc use. J01 (J05) X13 6. Insert known-good disc and test user’s optical drive for acceptance of disc. Does disc auto eject? YesReplace the optical drive. (Mechanical damage to optical drive, if found) J03 (J06) NoGo to step 7. 7. Does disc mount to desktop?YesGo to Eject Test step 8. NoGo to Optical Drive Read/Write Data Error troubleshooting page.
MacBook Pro (17-inch, Early 2009) Symptom Charts — Mass Storage 86 2010-06-11 8. Does disc eject properly from optical drive? YesIssue resolved. NoReplace optical drive or top case that interferes with disc ejection. J02 X13 9. With replacement flex cable and interconnect board, is disc now recognized? YesIssue resolved. NoReplace optical drive. If drive has already been replaced, then replace logic board. J03 Optical Drive Read/Write Data Error Unlikely cause: LCD, speakers, fan, camera, microphone Quick Check SymptomQuick Check Optical Drive Read/Write Data Error • Errors when writing optical media. • Errors when reading optical media. • Hang when accessing or preparing to write data. 1. Test optical media in another drive of the same type in same type of machine to rule out media issue. 2. Check with known-good discs like the Install discs that came with the computer. 3. For write issues, check with known-good media that performs well in another computer and optical drive of the same type. 4. Check both CD and DVD media. If only one type of media is producing errors, there is a laser issue. (J99) Deep Dive CheckResultActionCode 1. Is media free to spin without optical drive scraping edge or surface of media? YesGo to step 2. NoReplace optical drive.J03
MacBook Pro (17-inch, Early 2009) Symptom Charts — Mass Storage 87 2010-06-11 2. Can optical drive read both CD and DVD known-good media? YesGo to step 6 NoReading CD only or DVD only indicates laser issue, replace optical drive. J03 Optical drive cannot read any media reliably, go to step 3. 3. Reseat cable connections at logic board and optical drive. Verify that media is now recognized and reads reliably. YesReseat resolved issue.X03 NoGo to step 4. 4. Disconnect optical drive by lifting SATA cable at logic board and connecting a known-good optical drive. Verify that media is now recognized and reads reliably. YesSATA port functional, reconnect user’s optical drive & SATA cable. Go to step 5. NoReplace logic board.M19 5. Install and test with replacement optical drive SATA flex cable. Verify that media is now recognized and reads reliably. YesCable change resolved issue.X03 NoReplace the optical drive. (Mechanical damage to optical drive, if found) J03 (J05) 6. Test write data to compatible CD and DVD media. Verify burned media is recognized and reads reliably. YesIssue resolved. NoReplace the optical drive. (Mechanical damage to optical drive, if found) J03 (J06)
MacBook Pro (17-inch, Early 2009) Symptom Charts — Mass Storage 88 2010-06-11 Optical Drive Not Recognized/Mount Unlikely cause: LCD, speakers, fan, camera, microphone Quick Check SymptomQuick Check Optical Drive Not Recognized/ Mount • Discs inject and eject, but do not appear in Finder 1. Use Apple System Profiler ATA section to see if the optical drive appears. 2. Serial-ATA section of Apple System Profiler will show any media inserted. 3. Check Finder Preferences: General and make sure “CD’s, DVD’s and iPods” is checked under “Show these items on the Desktop.” 4. Check both CD and DVD media. If only one type of media is recognized, there might be a laser related issue. (J99) Deep Dive CheckResultActionCode 1. Is optical drive listed in the device tree for SATA devices in System Profiler? YesIssue resolved. NoGo to step 2. 2. Verify all connections between logic board, flex cable, optical drive are secure. Visually inspect cables and connectors for any debris, damage, or bent pins. Is optical drive now listed in System Profiler? YesIssue resolved. NoReplace any damaged cables and retest. If connections are good and with no visible cable damage, go to step 3. X03 3. Disconnect optical drive by lifting SATA cable at logic board and connecting a known-good drive. Is optical drive now listed in System Profiler? YesSATA port functional, reconnect user’s optical drive & SATA cable. Go to step 4. NoReplace logic board. M19 4. Install and test with replacement optical drive SATA flex cable. Is optical drive now listed in System Profiler? YesCable change resolved issueX03 NoReplace the optical drive. (Mechanical damage to optical drive, if found) J03 (J05)
MacBook Pro (17-inch, Early 2009) Symptom Charts — Mass Storage 89 2010-06-11 Optical Drive Noisy Unlikely cause: LCD, speakers, fan, camera, microphone Quick Check SymptomQuick Check Optical Drive Noisy • Noise during boot • Noise during operation • Noise when drive is copying or writing data 1. Test optical media in another drive of the same type in same type of computer to rule out media issue. 2. Check with known-good discs. Install discs that came with the computer. 3. Check to see if noise occurs without media in the drive. If so, check for hard drive (H06) and fan (M18) caused noise. Deep Dive CheckResultActionCode 1. Is optical drive constantly seeking or cycling eject mechanism without an optical disc installed? Optical drive should perform only one reset sequence and rest idle, ready for media. YesContinue and verify with media, go to step 2. NoReplace optical drive if continuous activity occurs with no disc installed. J04 2. Insert known good data CD. Is media free to spin without optical drive scraping edge or surface of media? Verify disc does not exceed maximum thickness specification. YesContinue and verify with media, go to step 3. NoInternal mechanical interference is affecting rotational spin of media, replace optical drive. J04 3. Initial disc handling noise is normal. Disc spinning and head seek indicate disc is mounting to desktop. Seek noise should settle down once mounted. Is noise above normal and related to seek activity? YesReplace optical drive.J04 NoGo to step 4.
MacBook Pro (17-inch, Early 2009) Symptom Charts — Mass Storage 90 2010-06-11
4. Disc spin should cease 30
seconds after mounting data
CD on OS desktop. Is the noise
related to disc spin?
YesGo to step 5.
NoGo to step 6.
5. Remove the optical drive and
check for the correct seating
of the brackets on the optical
drive and in the top case.
Reinstall drive in unit and
retest. Verify if drive is still
noisy.
YesGo to step 6.
NoIssue resolved. Optical drive
was not properly mounted in
enclosure. (Possible physical
damage to optical drive.)
(J05)
6. Eject known good data CD.
Disc handling noise should
be one pop of disc from
motor hub and a motor gear
sound driving disc out of
optical drive. Is noise above
normal and related to disc
eject activity or multiple eject
attempts?
YesReplace optical drive.J02
NoGo to step 7.
7. Disc spin should cease 30
seconds after mounting data
CD on desktop. Media may
be mounting on a defective
internal spindle hub. Is the
noise related to disc spin?
YesReplace optical drive.J04
NoNoise does not appear to be
related to optical drive.