Apple macbook pro 15 inch mid 2010 User Manual

							© 2010 Apple Inc. All rights reserved.
 Apple Technician Guide
Basics
MacBook Pro (15-inch, Mid 2010)   
						

							MacBook Pro (15-inch, Mid 2010) Basics — Overview 12 2010-12-15
Overview
Specifications 
The MacBook Pro (15-inch, Mid 2010) computer features a 2.4, 2.53, or 2.66 GHz Intel dual core 
processor. For full technical specifications, refer to AppleCare Tech Specs: 
http://support.apple.com/specs/  
						

							MacBook Pro (15-inch, Mid 2010) Basics — Overview 13 2010-12-15
Battery Precaution and Tool
This computer contains an internal-only battery that is serviceable by Apple-authorized service 
providers only. Tamper-proof screws are employed to prevent customers from attempting to 
remove it.  Note: Before you begin any procedure, disconnect the battery from the logic board. 
Failure to do so could damage the computer.
To remove the security screws holding the battery in place, you will need a special tool, a large 
tri-lobe #0 screwdriver, Apple part number 922-8991, available through GSX.  
The Glass Panel
Warning: The glass panel for this model is not a serviceable part. If the glass is broken or 
scratched, replace the display assembly. Attempting to remove the glass can permanently 
shatter the display face and damage other parts.
To clean the glass panel, use the Apple polishing cloth (922-8245) and iKlear Apple Polish or 
Brillianize anti-static spray cleaning solution. Alternatively, IPA (isopropyl alcohol) can be used.   
						

							MacBook Pro (15-inch, Mid 2010) Basics — Overview 14 2010-12-15
Keycap Replacement
Service packages of 78 replacement keycaps are now available in the U.S. and Canada (U.S. 
version keyboard only) for designated MacBook and MacBook Pro computers. The packages 
allow you to replace individual keycaps rather than the entire top case. 
There are four different keycap packages, based on the color of the key and the type of 
keyboard (version D and S). 
Part numberKey colorKeyboard
922-9277BlackVersion D
922-9279BlackVersion S
922-9278WhiteVersion D
922-9280WhiteVersion S
For step-by-step instructions, refer to the relevant support article: “MacBook/MacBook Pro: 
Black Keycap Replacement” (HT4002) or “MacBook: White Keycap Replacement” (HT4003). 
For an overview of the differences among keycap procedures, refer to “MacBook/MacBook 
Pro: Keycap Replacement Matrix” (HT4001).
Required Tools 
Caution: To prevent scratches or other cosmetic damage to the computer housing, use a soft 
cloth as a protective layer when removing and installing the external screws.
The following tools are required to service the computer: 
• Clean, soft, lint-free cloth
• ESD wrist strap and mat
• Magnetic Phillips #00 screwdriver
• Magnetic Phillips #000 screwdriver (preferably with a long handle)
• Torx T6 screwdriver 
• Large tri-lobe screwdriver, for battery removal (Apple part number 922-8991)
• Black stick (Apple probe tool, part number 922-5065) or other nonconductive nylon or 
plastic flatblade tool
• Thermal grease (Apple thermal compound syringe)
• Alcohol wipes
• Foam wedge fixture for display assembly removal (part number 922-8779)
• Kapton tape
• Tweezers, ESD safe, extra fine points, for flat cable replacement
Refer to Knowledge Base article “Hand Tools for Desktop and Portable Repairs--AP/CA/EU/JP/
LA/US” to purchase tools:
http://docs.info.apple.com/article.html?artnum=500200
In addition, the following software programs are required for troubleshooting: 
• Apple Service Diagnostic (ASD), version 3S136
• Apple Hardware Test, version 3A186  
						

							MacBook Pro (15-inch, Mid 2010) Basics — Serial Number Location 15 2010-12-15
Serial Number Location
System Serial Number on Bottom Case
Turn over the computer to see the system serial number etched on the bottom case.
Bar Code Serial Numbers on Memory Bracket
Additional bar code serial numbers are available inside the bottom case on the bracket that 
holds the memory DIMMs. The first number (13 alphanumeric characters) is for the logic board; 
the second number (11 alphanumeric characters) is the system serial number for the computer.  
						

							MacBook Pro (15-inch, Mid 2010) Basics — Serial Number Location 16 2010-12-15
Transferring the System Serial Number
When replacing a bottom case, retain the customer’s bottom case until the repair is complete. 
Before installing the replacement bottom case, use a fine-tip permanent marker to write the 
original system serial number legibly in uppercase box letters directly onto the inside of the 
new bottom case.
CAUTION: Take great care in deciphering the small typeface of the etched serial number 
on the bottom case. You might need a magnifying glass to see it clearly. It is imperative 
that you transfer the correct alphanumeric characters. Keep in mind that Apple serial 
numbers always use the numbers 1 and 0 instead of the Roman letters “I” and “O.”  
						

							© 2010 Apple Inc. All rights reserved.
 Apple Technician Guide 
Troubleshooting
MacBook Pro (15-inch, Mid 2010)   
						

							MacBook Pro (15-inch, Mid 2010) General Troubleshooting — Apple Service Diagnostics 18 2010-12-15
General Troubleshooting
Update System Software
Important: Whenever possible before beginning troubleshooting, ensure the latest software 
and firmware updates have been applied.
Apple Service Diagnostics
Run Apple Service Diagnostic to determine if any of the thermal sensors are malfunctioning. 
Replace any failing sensors. See chart below for correlation between error code and part.
NameLocation
TC0DLogic Board
TC0PLogic Board
TG0DLogic Board
TG0HLogic Board
TG0PLogic Board
TG0TLogic Board
Th2HLogic Board
TN0DLogic Board
TN0PLogic Board
Tm0PLogic Board
Ts0PTrackpad flex
TB0TBattery pack
TB1TBattery pack
TB2TBattery pack
TB3TBattery pack
Test Points
There is no silkscreen text on final production logic boards. Test points mentioned in 
troubleshooting charts are solely for reference.
Troubleshooting Theory
For general information on troubleshooting theory, refer to:
http://service.info.apple.com/service_training/en/006/troubleshoot/index.php?page=intro  
						

							MacBook Pro (15-inch, Mid 2010) General Troubleshooting — Hardware vs. Software 19 2010-12-15
Hardware vs. Software
For information on how to isolate a hardware issue from a software issue, refer to:
TS1394—Mac OS X: Troubleshooting installation and software updates 
HT2956—Troubleshooting Mac OS X installation from CD or DVD 
For information on how to troubleshoot a software issue, refer to:
HT1199—Mac OS X: How to troubleshoot a software issue 
Clamshell Service Diagnostic Read Me
Isolating video and wireless issues in portable computers can be time consuming and 
confusing. The Clamshell Service Diagnostic (CSD) is a new diagnostic tool that checks Apple’s 
latest portable computers for the presence of AirPort, Bluetooth, LCD and Ambient Light Sensor 
(ALS) to assist you in quickly making a failure determination.
Troubleshooting benefits of using CSD include:
• Quick way (less than 1 minute) to determine if clamshell-related modules (AirPort, 
Bluetooth, LCD and ALS) are electrically connected without taking apart the system.
• Results of CSD can help pinpoint if any clamshell cables may need to be reseated to logic 
board.
• Diagnostic results can help isolate a video or wireless issue to either the clamshell or the 
logic board, to avoid unnecessary replacements of these components.
CSD checks for the presence of the computer’s:
• AirPort
• Bluetooth
• LCD
• ALS
CSD does not check for the presence of the computer’s:
• iSight camera
• externally connected hardware components (such as USB or FireWire devices)
CSD does not check for issues with the OS X or other software-related problems such as 
application or extension conflicts.
Emerging Issues
For the latest on troubleshooting issues, refer to Global Service Exchange (GSX) and reference 
Service Source, Knowledge Base and the Service News tabs for product specific information.  
						

							MacBook Pro (15-inch, Mid 2010) General Troubleshooting — Functional Overview 20 2010-12-15
Functional Overview
Refer to this diagram for symptoms related to MacBook Pro (15-inch, Mid 2010) logic board 
connectors.
Keyboard Backlight:
-no keyboard backlight illuminationSata Optical Drive:
-no optical drive visible on Sata bus,
-no boot from optical drive
Ram:
-no boot,
-freezes,
-kernel panic,
-video artifacts when integrated GPU is 
used (shared ram)
Camera + Camera LED +Ambient 
Light Sensor:
-no camera function,
-no LED when camera is on,
-no keyboard illumination (when ALS is 
covered by hand)Right Speaker & subwoofer:
-no sound from right speaker or woofer,
-distorted right or center sound
Connectors located on 
the opposite side of the 
MLB:
Left speaker 
- no left sound, 
-distorted left sound
Microphone 
- no internal microphone 
sound inpu t
Sata Hard Drive 
+ Infrared receiver 
+ Sleep LED indicator:
-no hdd visible on Sata bus,
-no boot from hd,
-no sleep LED status,
-no infrared reception,
-no power on (shorting SMC)
Battery indicator LEDs
+ battery level button
+ magnetic sleep 
sensor:
-no battery error indication,
-no battery level while 
charging,
-no battery level shown 
when button pressed,
-no sleep when clamshell 
closed,
-no video on internal 
display (sleep sensor 
stuck)
Battery :
-not running when 
battery only,
-no power on (without 
a correct model of AC 
adapter present)
Keyboard 
+ Power On button:
-no power on (without 
shorting pads on logic 
board),
-dead keys
Trackpad + trackpad 
button thermal 
sensor:
-no cursor movement,
-no click action,
-unit running slow (no 
trackpad thermal 
sensor input)
Fan:
-intermittent shutdown,
-freezes when too hot,
-noisy fan
AirPort/Bluetooth antennas:
-poor/no AirPort reception,  
-unable to reliably pair Bluetooth devicesAirPort/Bluetooth card:
-any of these communications failing,
-no startup (if AirPort cable is shorted)
LCD 
+ LCD Backlight:
-poor / no video on internal LCD,
-no LCD backlight
Magsafe connector 
(underneath mlb):
-no power on,
-no battery charge