Apple macbook pro 15 inch mid 2010 User Manual
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MacBook Pro (15-inch, Mid 2010) Symptom Charts — Input/Output Devices 101 2010-12-15 Deep Dive CheckResultActionCode 1. Check if a known-good SD card fits in slot. YesAsk customer to replace defective or out-of-spec SD card. NoLoosen all logic board screws and insert known-good SD card. Again go to step 2. 2. Does memory card now fit in SD slot? YesTighten back the logic board screws and go to step 3. NoReplace logic board and retest. M17 3. Does SD card now eject and insert without issue? YesIssue resolved by logic board alignment. NoReplace logic board. .M17 SD (Secure Digital) Memory Card Not Recognized By System Unlikely cause: LCD, logic, optical drive, hard drive Quick Check SymptomQuick Check SD Memory Card is not recognized by the system. Card does not show up on the desktop or in System Profiler 1. Check correct drivers are installed for the customer’s SD card type. Standard SD memory cards are supported by OS Software, but other may require specific driver software to be used. 2. Verify with known good SD Memory card if issue remains.
MacBook Pro (15-inch, Mid 2010) Symptom Charts — Input/Output Devices 102 2010-12-15 Deep Dive CheckResultActionCSC 1. Verify if SD card inserts correctly. YesGo to step 2. NoGo to Symptom table “SD Memory card Will Not Insert Into Slot.” 2. Verify if the SD card shows up on the desktop or in System Profiler. YesGo to step 3 NoCheck if a known-good SD Memory card can read and write correctly on system. -If yes, redirect customer to SD card vendor for faulty/ unsupported card. -If no, replace logic board for damaged SD card slot. M17 3. Unlock the customer SD Card and verify if it can be read and written on system. YesSystem is functional. NoCheck if a known-good SD Memory card can read and write correctly on system. If yes, redirect customer to SD card vendor for faulty/ unsupported card. If no, replace logic board for damaged SD card slot. M17 Camera Issues Unlikely cause: battery, top case, hard drive, optical drive, fan, speakers, microphone Quick Check SymptomsQuick Check Camera Issues • Camera not detected • No green LED for camera • Excessive blooming • Poor White Balance • Poor Focus • Green image • Image distortion 1. Launch System Profiler and confirm that built-in iSight camera are visible. 2. Verify camera lens and glass panel are clean and free of contaminants. Use provided cleaning cloth to clean glass panel if needed. 3. Launch PhotoBooth to verify if the green indicator LED near the camera lens turns on and that the image quality is acceptable.
MacBook Pro (15-inch, Mid 2010) Symptom Charts — Input/Output Devices 103 2010-12-15 Deep Dive CheckResultActionCode 1. Verify if he Built-in iSight camera is available in the Apple System Profiler USB list of devices. YesCamera recognized. Go to step 2 NoInspect and reseat camera cable connection on logic board. Go to step 2.. 2. Launch PhotoBooth. Verify if acquired image appears normal. YesiSight camera functioning. Go to step 3 NoClean glass for dust presence. Go to step 3 3. Launch PhotoBooth. Verify if green LED near camera lens turns ON and image appears normal. YesiSight camera functioning. Obtain additional information from user. Return system to user. NoReplace Display clamshell (camera and cable are part of clamshell) Go to step 4. L17 4. Launch PhotoBooth. Verify if green LED near camera lens turns ON and image appears normal. YesiSight camera functioning. Issue resolved NoReplace logic board. .M13 FireWire Port Not Recognizing Known Devices Unlikely cause: LCD, logic, optical drive, hard drive Quick Check SymptomQuick Check FireWire Port is not recognizing known devices Attached FireWire device like digital camera or mass storage drive not recognized by the system 1. Check for latest software update. 2. Use Apple System Profiler to verify the computer recognizes the FireWire bus. 3. Test port by connecting to another computer using FireWire Target Disk Mode. 4. Verify the FireWire cable is good. 5. Verify a self powered FireWire device is getting power
MacBook Pro (15-inch, Mid 2010) Symptom Charts — Input/Output Devices 104 2010-12-15 Deep Dive CheckResultActionCode After resetting SMC, verify if the FireWire Port recognized. YesIssue resolved. NoFireWire port is defective.. Replace main logic board. M12 Uncategorized Symptom Quick Check SymptomQuick Check Uncategorized Symptom Unable to locate appropriate symptom code Verify if existing symptom code applies to the issue reported by the customer. If not, document reported symptom and send feedback to smfeedback@apple stating that a suitable symptom code could not be found.
MacBook Pro (15-inch, Mid 2010) Symptom Charts — Mechanical Issues: Thermals and Enclosure 105 2010-12-15 Mechanical Issues: Thermals and Enclosure Reset/Power Button Stuck Unlikely cause: LCD, hard drive, optical drive Quick Check SymptomQuick Check Reset/Power Button Stuck • System will not power on • System sounds bootROM unlock tone during startup • System automatically starts up repeatedly 1. Diagnose stuck button with SMC keyboard reset sequence 2. Check for issue occurrence on battery and on AC power 3. If on battery only, check battery using Battery Diagnostic Utility Deep Dive CheckResultActionCode 1. Reset SMC using keyboard 3 keys and power-on key. MagSafe LED can verify SMC reset. Momentary stop of battery charging will indicate SMC reset, orange LED will go green momentarily then return to orange. YesKeyboard reset works while holding 3 keys and toggling power-on key, multiple press and release of power-on key works to show power-on key not stuck or fixed. NoSMC keyboard reset not working, suggests power-on key is open circuit or stuck down. Go to step 2. 2. Remove battery and AC power for 30 seconds to perform a manual SMC reset. Apply AC power. Verify if power-on key works when pressed. YesSMC restored from power removal sequence. Power-on key now working properly. NoPower-on key stuck or open. Go to step 3.
MacBook Pro (15-inch, Mid 2010) Symptom Charts — Mechanical Issues: Thermals and Enclosure 106 2010-12-15 3. Inspect keyboard flex cable for loose or damaged connections. Align and reseat the keyboard flex cable on logic board connector. Verify if power key now works correctly. YesCable reseat restored power- on key operation. NoPower-on key still appears to be stuck or open. Go to step 4. Remove two screws on metal cable cover to access keyboard connector. -Plug known good powered AC adapter. -Try to power system using power key -If system does not power on, use a conductive tool to short power-on pads on logic board (see image on left) . Make sure you don’t touch any other pins . - Verify if system powers on. YesSystem powers on suggesting top case power on key circuit is open. Replace top case for open power-on key. X14 NoPower-on key circuit appears to be closed suggesting a stuck power-on key. Go to step 5. 4. Disconnect the internal keyboard flex cable from logic board and use a conductive tool to short power-on pads on logic board (see image on left) Make sure you don’t touch any other pins. Verify if system powers on. YesShorting power-on pads starts the system. Replace top case due to stuck power- on key. X14 NoGo to symptom table: No power/ not booting
MacBook Pro (15-inch, Mid 2010) Symptom Charts — Mechanical Issues: Thermals and Enclosure 107 2010-12-15 System Runs Hot Unlikely cause: LCD, hard drive, optical drive Quick Check SymptomQuick Check System Runs Hot • System feels very warm • Fan(s) not working • Fan(s) are full on 1. Verify the computer operating on a flat, hard surface and the vents are not blocked. 2. Verify the computer is not running hotter than expected for normal operation. If possible, compare to a similarly configured computer. 3. Reset SMC. 4. Inspect fan performance 5. Run thermal sensor test. Deep Dive CheckResultActionCode 1. Verify if the system is running as expected (compared to similar system). YesUse “Apple Portables: Operating Temperature” (Knowledge Base HT1778) to inform user it is operating normally. NoGo to step 2. 2. Verify if there are runaway applications. See “Runaway applications can shorten battery run time” (Knowledge Base TS1473). YesCheck with the vendor for compatibility and software update. NoGo to step 3. 3. Fans are typically on at minimum speed. Perform SMC reset and verify if the fans are running properly. YesGo to step 5. NoFan(s) not running or always running at full speed. Go to step 4. 4. Reseat fan connection to logic board or test a known-good fan. Replace any fan which is not spinning or replace logic board which is not spinning a known-good fan. Verify if fan(s) are working properly. YesReseating or replacing bad fan resolved issue. Replace logic board if it does not work with known-good fan. X99 or M18 NoGo to step 5.
MacBook Pro (15-inch, Mid 2010) Symptom Charts — Mechanical Issues: Thermals and Enclosure 108 2010-12-15 5. Verify if the heatsink is installed properly with no damage to heat fins. YesGo to step 7. NoReplace missing screws or damaged heatsink. Go to step 6. X10 6. Verify if the system is running as expected. YesHeatsink installed incorrectly. Issue resolved. NoGo to step 7. 7. Heatsink thermal grease possibly missing or improperly installed during previous repair. Verify if correct thermal grease is present. YesReplace heatsink with correct thermal grease type and retest. Go to step 8 NoReplace heatsink with correct thermal grease type and retest. X10 8. Run ASD tests for sensor monitoring. YesThermal module or other sensor reseat resolved issue. NoReplace logic board if sensor error detected. Go to step 9. M23 9. After logic board replacement, verify if the computer is running as expected. YesBad logic board. Issue resolved. NoUse minimum configuration troubleshooting to isolate the issue. Uncategorized Symptom Quick Check SymptomQuick Check Uncategorized Symptom Unable to locate appropriate symptom code Verify if existing symptom code applies to the issue reported by the user. If not, document reported symptom and send feedback to smfeedback@apple. com stating that a suitable symptom code could not be found.
© 2010 Apple Inc. All rights reserved. Apple Technician Guide Take Apart MacBook Pro (15-inch, Mid 2010)
MacBook Pro (15-inch, Mid 2010) Take Apart — General Information 110 2010-12-15 Vertical Insertion (JST ) • Use black stick under cable to remove. • Keep connector level to board when disconnecting and reconnecting. • Press evenly when reconnecting or connector can be tipped up and not fully seated. Examples: • fan cable • left speaker on underside of board Locking Lever • Flip up lever 90 degrees for cable removal. • Slide connector into receptacle. Use tweezers if necessary. • Lock down lever after inserting cable. Examples: • IR/SIL flex cable • keyboard flex • backlight flex cable General Information Connector Types on Logic Board On the logic board are six types of connectors, each requiring special handling. Make sure you read these tips before disconnecting and installing the connectors.