Apple macbook pro 15 inch mid 2009 User Manual
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MacBook Pro (15-inch, Mid 2009) Symptom Charts — Mass Storage 91 2010-12-15 Optical Drive Noisy Unlikely cause: LCD, speakers, fan, camera, microphone Quick Check SymptomQuick Check Optical Drive Noisy • Noise during boot • Noise during operation • Noise when drive is copying or writing data 1. Test optical media in another drive of the same type in same type of computer to rule out media issue. 2. Check with known-good discs. Install discs that came with the computer. 3. Check to see if noise occurs without media in the drive. If so, check for hard drive (H06) and fan (M18) caused noise. Deep Dive CheckResultActionCode 1. Is optical drive constantly seeking or cycling eject mechanism without an optical disc installed? Optical drive should perform only one reset sequence and rest idle, ready for media. YesContinue and verify with media, go to step 2. NoReplace optical drive if continuous activity occurs with no disc installed. J04 2. Insert known good data CD. Is media free to spin without optical drive scraping edge or surface of media? Verify disc does not exceed maximum thickness specification. YesContinue and verify with media, go to step 3. NoInternal mechanical interference is affecting rotational spin of media, replace optical drive. J04 3. Initial disc handling noise is normal. Disc spinning and head seek indicate disc is mounting to desktop. Seek noise should settle down once mounted. Is noise above normal and related to seek activity? YesReplace optical drive.J04 NoGo to step 4.
MacBook Pro (15-inch, Mid 2009) Symptom Charts — Mass Storage 92 2010-12-15
4. Disc spin should cease 30
seconds after mounting data
CD on OS desktop. Is the noise
related to disc spin?
YesGo to step 5.
NoGo to step 6.
5. Remove the optical drive and
check for the correct seating
of the brackets on the optical
drive and in the top case.
Reinstall drive in unit and
retest. Verify if drive is still
noisy.
YesGo to step 6.
NoIssue resolved. Optical drive
was not properly mounted in
enclosure. (Possible physical
damage to optical drive.)
(J05)
6. Eject known good data CD.
Disc handling noise should
be one pop of disc from
motor hub and a motor gear
sound driving disc out of
optical drive. Is noise above
normal and related to disc
eject activity or multiple eject
attempts?
YesReplace optical drive.J02
NoGo to step 7.
7. Disc spin should cease 30
seconds after mounting data
CD on desktop. Media may
be mounting on a defective
internal spindle hub. Is the
noise related to disc spin?
YesReplace optical drive.J04
NoNoise does not appear to be
related to optical drive.
MacBook Pro (15-inch, Mid 2009) Symptom Charts — Mass Storage 93 2010-12-15 Optical Drive Not Performing to Specs Unlikely cause: LCD, speakers, fan, camera, microphone Quick Check SymptomQuick Check Optical Drive Not Performing to Specs Read or write speeds slower than expected. 1. Test optical media in another drive of the same type in same type of computer to rule out media issue. 2. Check with known-good discs—Install discs that came with the computer. 3. For disc write issues, check with known-good media that performs well in another computer and drive of the same type. 4. Check both CD and DVD media. If only one type of media is producing errors, there might be a laser related issue. (J99) Deep Dive CheckResultActionCode 1. Can optical drive read both CD and DVD known-good media? YesGo to step 5 NoReading CD only or DVD only indicates laser issue, replace optical drive. J03 Optical drive cannot read any media reliably. Go to step 2. 2. Reseat cable connections at logic board and optical drive. Verify that media is now recognized and reads reliably. YesReseat resolved issue.X03 NoGo to step 3. 3. Disconnect optical drive by lifting SATA cable at logic board and connecting a known-good drive. Verify that media is now recognized and reads reliably. YesSATA port functional, reconnect user’s optical drive & SATA cable. Go to step 4. NoReplace logic board.M19
MacBook Pro (15-inch, Mid 2009) Symptom Charts — Mass Storage 94 2010-12-15 4. Install and test with replacement optical drive SATA flex cable. Verify that media is now recognized and reads reliably. YesCable change resolved issue.X03 NoReplace optical drive. (Mechanical damage to optical drive, if found) J03 (J05) 5. Test write data to compatible CD and DVD media. Verify burned media is recognized and reads reliably. YesIssue resolved. NoReplace optical drive. (Mechanical damage to optical drive, if found) J03 (J06) Uncategorized Symptom Quick Check SymptomQuick Check Uncategorized Symptom Unable to locate appropriate symptom code Verify whether existing symptom code applies to the issue reported by the user. If not, document reported symptom and send feedback to smfeedback@apple. com stating that a suitable symptom code could not be found.
MacBook Pro (15-inch, Mid 2009) Symptom Charts — Input/Output Devices 95 2010-12-15 Input/Output Devices USB Port Does Not Recognize Known Devices Unlikely cause: LCD, hard drive, optical drive Quick Check SymptomQuick Check USB Port Does Not Recognize Known Devices USB-wired keyboard/mouse or USB flash drive not recognized 1. Check the for latest software update. 2. Use Apple System Profiler to verify the computer recognizes the USB bus. 3. Test port with known good Apple keyboard or mouse. 4. Verify any USB hubs have sufficient power. Deep Dive CheckResultActionCode 1. Reset SMC and clear PRAM. Was USB device recognized? YesIssue resolved. NoGo to step 2. 2. Is USB device receiving power from USB port? Note: first device to need >500ma will get 1000ma, all others are limited to
MacBook Pro (15-inch, Mid 2009) Symptom Charts — Input/Output Devices 96 2010-12-15 Built-in Keyboard Does Not Work Properly Unlikely cause: LCD, hard drive, optical drive Quick Check SymptomQuick Check Built-in Keyboard Does Not Work Properly • Keystrokes not recognized • Locks up • Displayed characters don’t match 1. In System Preferences: International: Input Menu, enable Keyboard Viewer. Select Show Keyboard Viewer from the Input Menu in the menu bar. Test the keyboard. 2. Confirm correct keyboard layout is selected. 3. Update to the latest system software. 4. Press Caps Lock, if the Caps Lock light goes on to show at least a partial connection to the main logic board. Deep Dive CheckResultActionCode 1. If specific keys are not working, confirm if they are physically broken. YesRefer to MacBook/ MacBook Pro: Black Keycap Replacement” (HT4002) or “MacBook: White Keycap Replacement” (HT4003). If a keycap kit is available for this model, order kit and replace affected key(s). Go to step 4. If a keycap kit is not available for this model, replace complete top case. Go to step 4. K01 NoGo to step 2. 2. Reseat keyboard flex cable to logic board and verify that all keys are functional. YesIssue resolved.X99 NoGo to step 3. 3. Disconnect and verify that keyboard flex cable is in good condition (no delamination or torn cable end, no missing or cracked tracks). YesGo to step 4. NoReplace top case. Go to step 5.K01
MacBook Pro (15-inch, Mid 2009) Symptom Charts — Input/Output Devices 97 2010-12-15 4. Reseat cable and check that flex cable end is fully inserted and aligned with connector on logic board, and that connector lock is closed. Verify that keyboard now functions properly. Reseat cable and verify with ASD that all keys are functional. YesIssue resolved.K01 NoReplace top case. Go to step 5. 5. Verify that all keys are functional using ASD. YesIssue resolved.K01 NoReplace logic board.M15 Specific Keys Don’t Work Unlikely cause: power adapter, battery, speakers, LCD, ODD/HDD, fan, microphone Quick Check SymptomQuick Check Specific Keys Don’t Work • Keycap broken • Key switch broken • Sticky key • Key pressed not recognized 1. Determine if damage caused by user/technician environment, accidental damage, or abuse. 2. Inform user/technician the failures are not covered by Apple warranties. Refer to http://www.apple.com/legal/warranty 3. Inspect keycap to remove debris trapped under it. 4. If the keycap is loose, check if clasp is still intact and reattach it. 5. Refer to “MacBook/MacBook Pro: Black Keycap Replacement” (HT4002) or “MacBook: White Keycap Replacement” (HT4003). If a keycap kit is available for this model, order kit and replace affected key(s). If a kit is not available, replace complete top case (code K01).
MacBook Pro (15-inch, Mid 2009) Symptom Charts — Input/Output Devices 98 2010-12-15 Built-in Trackpad Does Not Work Quick Check SymptomQuick Check Built-in Trackpad Does Not Work • Cursor does not move. • Select button of trackpad inoperable • Multiple touch features inoperable 1. Check for environmental factors such as humidity, hand lotion or jewelry. Check if user is touching the trackpad simultaneously with both hands. 2. Clean the trackpad surface (with the computer powered off ) using a clean, dry, lint-free cloth. 3. Make sure all software and firmware updates have been applied. Deep Dive CheckResultActionCode 1. Can you see the Apple Internal Keyboard/Trackpad continuously listed on USB in Apple System Profiler? YesGo to step 5. NoGo to step 2. 2. Does trackpad look damaged? Verify trackpad alignment is proper and click-depth set screw is at factory setting. YesReplace trackpad. Go to step 6. NoGo to step 3. 3. Reseat the trackpad flex cable to the logic board. Does trackpad work now? YesLoose cable. Issue resolved. NoGo to step 4. 4. Is the trackpad connector on the logic board damaged? YesReplace logic board.M24 No Go to step 5. 5. In System Preferences: Universal Access, turn off special Keyboard and Mouse & Trackpad settings. Set for normal use, enable and test multiple touch features. Does trackpad work now? YesSettings issue resolved. NoGo to step 6
MacBook Pro (15-inch, Mid 2009) Symptom Charts — Input/Output Devices 99 2010-12-15 6. Does the select button click? Verify trackpad alignment is proper and click-depth set screw is at factory setting. YesAll trackpad issues resolved. NoGo to step 7 7. Does a known-good trackpad work? YesReplace trackpad according to symptom found. -No Mouse/trackpad response -Trackpad cursor not tracking properly -Trackpad button issues K02 K12 K13 NoReplace logic board.M16 Built-in Keyboard Has Dim or No Keyboard Backlight Unlikely cause: LCD, hard drive, optical drive Quick Check SymptomQuick Check Built-in Keyboard Has Dim or No Backlight • In darkened room, keyboard backlight does not come on or is dim. 1. Make sure this computer model has a keyboard backlight option by checking the configuration label in the battery bay. 2. Make sure that keyboard backlight is turned on and brightness turned up. 3. Block the ambient light sensor to simulate darkened room. Deep Dive CheckResultActionCode 1. Cover the ambient light sensor, located near camera. Did the display dim? YesAmbient light sensor is working. Go to step 4. NoGo to step 2. 2. Cover the ambient light sensor again. Did the keyboard backlight work? YesIssue resolved. NoGo to step 3.
MacBook Pro (15-inch, Mid 2009) Symptom Charts — Input/Output Devices 100 2010-12-15 3. In the Apple System Profiler, can you see the AirPort and Bluetooth cards? YesThe light sensor connection to logic board is likely good. Replace display assembly. L14 NoGo to step 4. 4. Reseat the keyboard backlight connection to the logic board. Does the keyboard backlight work now? YesIssue resolved. NoGo to step 5 5. Measure the voltage between pin 4 and pin 2 of the keyboard backlight connector J5815. Is there voltage present with the running system in a dark room? YesReplace top case.K10 NoReplace logic board.M99 Built-in Keyboard Is Not Recognized Unlikely cause: LCD, hard drive, optical drive Quick Check SymptomQuick Check Built-in Keyboard Is Not Recognized • Keystrokes not recognized 1. Reset SMC. 2. Press Caps Lock. If the Caps Lock light comes on that indicates at least a partial connection to the logic board. 3. In System Preferences: International: Input Menu, enable Keyboard Viewer. Select Show Keyboard Viewer from the Input Menu in the menu bar. Test the keyboard. Deep Dive CheckResultActionCode 1. In Apple System Profiler do you see “Apple Internal Keyboard/ Trackpad” listed under USB hardware devices? YesGo to step 3. NoGo to step 2.