Apple macbook 13 inch aluminum late 2008 User Manual
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MacBook (13-inch, Aluminum, Late 2008) Symptom Charts — Mass Storage 91 2010-06-15 4. Install and test with replacement optical drive SATA flex cable. Verify that media is now recognized and reads reliably. YesCable change resolved issue.X03 NoReplace optical drive. (Mechanical damage to optical drive, if found) J03 (J05) 5. Test write data to compatible CD and DVD media. Verify burned media is recognized and reads reliably. YesIssue resolved. NoReplace optical drive. (Mechanical damage to optical drive, if found) J03 (J06) Uncategorized Symptom Quick Check SymptomQuick Check Uncategorized Symptom Unable to locate appropriate symptom code Verify whether existing symptom code applies to the issue reported by the user. If not, document reported symptom and send feedback to smfeedback@apple. com stating that a suitable symptom code could not be found.
MacBook (13-inch, Aluminum, Late 2008) Symptom Charts — Input/Output Devices 92 2010-06-15 Input/Output Devices USB Port Does Not Recognize Known Devices Unlikely cause: LCD, hard drive, optical drive Quick Check SymptomQuick Check USB Port Does Not Recognize Known Devices USB-wired keyboard/mouse or USB flash drive not recognized 1. Check the for latest software update. 2. Use Apple System Profiler to verify the computer recognizes the USB bus. 3. Test port with known good Apple keyboard or mouse. 4. Verify any USB hubs have sufficient power. Deep Dive CheckResultActionCode 1. Reset SMC and clear PRAM. Was USB device recognized? YesIssue resolved. NoGo to step 2. 2. Is USB device receiving power from USB port? Note: first device to need >500ma will get 1000ma, all others are limited to
MacBook (13-inch, Aluminum, Late 2008) Symptom Charts — Input/Output Devices 93 2010-06-15 Built-in Keyboard Does Not Work Properly Unlikely cause: LCD, hard drive, optical drive Quick Check SymptomQuick Check Built-in Keyboard Does Not Work Properly • Keystrokes not recognized • Locks up • Displayed characters don’t match 1. In System Preferences: International: Input Menu, enable Keyboard Viewer. Select Show Keyboard Viewer from the Input Menu in the menu bar. Test the keyboard. 2. Confirm correct keyboard layout is selected. 3. Update to the latest system software. 4. Press Caps Lock, if the Caps Lock light goes on to show at least a partial connection to the main logic board. 5. Start up in Safe Mode to eliminate software that could affect the keyboard. Deep Dive CheckResultActionCode 1. If specific keys are not working, confirm if they are physically broken. YesRefer to “MacBook/ MacBook Pro: Black Keycap Replacement” (HT4002) or “MacBook: White Keycap Replacement” (HT4003). If a keycap kit is available for this model, order kit and replace affected key(s). Go to step 4. If a keycap kit is not available for this model, replace complete top case. Go to step 4. K01 NoGo to step 2. 2. Reseat keyboard flex cable to logic board and verify that all keys are functional. YesIssue resolved.X99 NoGo to step 3.
MacBook (13-inch, Aluminum, Late 2008) Symptom Charts — Input/Output Devices 94 2010-06-15 3. Disconnect and verify that keyboard flex cable is in good condition (no delamination or torn cable end, no missing or cracked tracks). YesGo to step 4. NoReplace top case. Go to step 5.K01 4. Reseat cable and check that flex cable end is fully inserted and aligned with connector on logic board, and that connector lock is closed. Verify that keyboard now functions properly. Reseat cable and verify with ASD that all keys are functional. YesIssue resolved.K01 NoReplace top case. Go to step 5. 5. Verify that all keys are functional using ASD. YesIssue resolved.K01 NoReplace logic board.M15 Specific Keys Don’t Work Unlikely cause: power adapter, battery, speakers, diplay assembly, optical drive, hard drive, fan, microphone Quick Check SymptomQuick Check Specific Keys Don’t Work • Keycap broken • Key switch broken • Sticky key • Key pressed not recognized 1. Determine if damage caused by user/technician environment, accidental damage, or abuse. 2. Inform user/technician the failures are not covered by Apple warranties. Refer to http://www.apple.com/legal/warranty 3. Inspect keycap to remove debris trapped under it. 4. If the keycap is loose, check if clasp is still intact and reattach it. 5. Refer to “MacBook/MacBook Pro: Black Keycap Replacement” (HT4002) or “MacBook: White Keycap Replacement” (HT4003). If a keycap kit is available for this model, order kit and replace affected key(s). If a kit is not available, replace complete top case (code K01).
MacBook (13-inch, Aluminum, Late 2008) Symptom Charts — Input/Output Devices 95 2010-06-15 Built-in Trackpad Does Not Work Quick Check SymptomQuick Check Built-in Trackpad Does Not Work • Cursor does not move. • Select button of trackpad inoperable • Multiple touch features inoperable 1. Check for environmental factors such as humidity, hand lotion or jewelry. Check if user is touching the trackpad simultaneously with both hands. 2. Clean the trackpad surface (with the computer powered off ) using a clean, dry, lint-free cloth. 3. Make sure all software and firmware updates have been applied. Deep Dive CheckResultActionCode 1. Can you see the trackpad continuously listed on USB in Apple System Profiler? YesGo to step 5. NoGo to step 2. 2. Does trackpad look damaged? Verify trackpad alignment is proper and click-depth set screw is at factory setting. YesReplace trackpad according to symptom found. - No mouse/trackpad response - Trackpad cursor not tracking properly - Trackpad button issues Go to step 6. K02 K12 K13 NoGo to step 3. 3. Reseat the trackpad flex cable to the logic board. Does trackpad work now? YesLoose cable. Issue resolved. NoGo to step 4. 4. Is the trackpad connector on the logic board damaged? YesReplace logic board.M24 No Go to step 5. 5. In System Preferences: Universal Access, turn off special Keyboard and Mouse & Trackpad settings. Set for normal use, enable and test multiple touch features. Does trackpad work now? YesSettings issue resolved. NoGo to step 6
MacBook (13-inch, Aluminum, Late 2008) Symptom Charts — Input/Output Devices 96 2010-06-15 6. Does the select button click? Verify trackpad alignment is proper and click-depth set screw is at factory setting. YesAll trackpad issues resolved. NoGo to step 7 7. Does a known-good trackpad work? YesReplace trackpad according to symptom found. - No mouse/trackpad response - Trackpad cursor not tracking properly - Trackpad button issues K02 K12 K13 NoReplace logic board.M16 Built-in Keyboard Has Dim or No Keyboard Backlight Unlikely cause: LCD, hard drive, optical drive Quick Check SymptomQuick Check Built-in Keyboard Has Dim or No Backlight • In darkened room, keyboard backlight does not come on or is dim. 1. Make sure this computer model has a keyboard backlight option by checking the configuration label in the battery bay. 2. Make sure that keyboard backlight is turned on and brightness turned up. 3. Block the ambient light sensor to simulate darkened room. Deep Dive CheckResultActionCode 1. Cover the ambient light sensor, located near camera. Did the display dim? YesAmbient light sensor is working. Go to step 4. NoGo to step 2. 2. Cover the ambient light sensor again. Did the keyboard backlight work? YesIssue resolved. NoGo to step 3.
MacBook (13-inch, Aluminum, Late 2008) Symptom Charts — Input/Output Devices 97 2010-06-15 3. Measure the voltage between pin 4 and pin 2 of the keyboard backlight connector J5815. Is there voltage present with the running system in a dark room? YesReplace top case.K10 NoGo to step 4. 4. Reseat the keyboard backlight connection to the logic board. Does the keyboard backlight work now? YesIssue resolved. NoGo to step 5 5. In the Apple System Profiler, can you see the AirPort and Bluetooth cards? YesThe light sensor connection to logic board is likely good. Replace display assembly L14 NoReplace logic board.M99 Built-in Keyboard Is Not Recognized Unlikely cause: LCD, hard drive, optical drive Quick Check SymptomQuick Check Built-in Keyboard Is Not Recognized • Keystrokes not recognized 1. Reset SMC. 2. Press Caps Lock. If the Caps Lock light comes on that indicates at least a partial connection to the logic board. 3. In System Preferences: International: Input Menu, enable Keyboard Viewer. Select Show Keyboard Viewer from the Input Menu in the menu bar. Test the keyboard. Deep Dive CheckResultActionCode 1. In Apple System Profiler do you see “Apple Internal Keyboard/ Trackpad” listed under USB hardware devices? YesGo to step 3. NoGo to step 2.
MacBook (13-inch, Aluminum, Late 2008) Symptom Charts — Input/Output Devices 98 2010-06-15 2. Reset SMC and verify if keyboard/trackpad is now seen in Apple System Profiler. YesGo to step 3. NoReplace logic board.M15 3. Disconnect and verify that keyboard flex cable is in good condition (no delamination or torn cable end, no missing or cracked tracks). YesGo to step 4. NoReplace top case. Go to step 5.K11 4. Reseat cable and check that flex cable end is fully inserted and aligned with connector on logic board, and that connector lock is closed. Verify that keyboard now functions properly. YesIssue resolved. NoReplace top case. Go to step 5.K11 5. Verify that all keys are functional using ASD. YesIssue resolved. NoReplace logic board.M15 Built-in Trackpad Does Not Track Properly Unlikely cause: LCD, hard drive, optical drive Quick Check SymptomQuick Check Built-in Trackpad Does Not Track Properly • Cursor movement is random, uneven, or jumpy. • Cursor hangs or stalls along path. 1. Check for environmental factors such as humidity, hand lotion or jewelry. Check if user is touching the trackpad simultaneously with both hands. 2. Clean the trackpad surface (with the computer off ) using a clean, dry, lint free cloth. 3. Make sure all software and firmware updates have been applied. 4. If the issue occurs when system is running from the power adapter, use a grounded power cord with the power adapter.
MacBook (13-inch, Aluminum, Late 2008) Symptom Charts — Input/Output Devices 99 2010-06-15 Deep Dive CheckResultActionCode 1. Can you see the trackpad continuously listed under USB in Apple System Profiler? YesTrackpad communicating to system. Go to step 5. NoGo to step 2 2. Does the trackpad look damaged? YesReplace trackpad. Go to step 6. K02 NoGo to step 3. 3. Reseat the trackpad flex cable on the logic board. Does the trackpad work now? YesLoose cable. Issue resolved. NoGo to step 4. 4. Is the trackpad connector on the logic board damaged? YesReplace logic board.M24 No Go to step 5. 5. In System Preferences: Universal Access, turn off special Keyboard and Mouse & Trackpad settings. Does trackpad work now? YesSettings issue resolved. NoGo to step 6. 6. Does a known-good trackpad work? YesReplace trackpad according to symptom found. - No mouse/trackpad response - Trackpad cursor not tracking properly - Trackpad button issues. K02 K12 K13 NoReplace logic board.M16
MacBook (13-inch, Aluminum, Late 2008) Symptom Charts — Input/Output Devices 100 2010-06-15 Apple Remote Inoperable Unlikely cause: LCD, hard drive, optical drive Quick Check SymptomQuick Check Apple Remote Inoperable • Remote is not recognized. 1. The computer is on and awake. 2. Check with known-good remote on user’s computer and the user’s remote on known-good computer 3. Remote is used within 30 feet of the computer and unobstructed line-of-sight to the IR window. 4. Clean the IR window. 5. Open System Preferences: Security pane. Verify that “Disable remote control infrared receiver” is not checked. 6. In Security pane, if “Unpair” button is active, press it and pair the Apple Remote. See “Pairing your Apple Remote with your computer” (Knowledge Base HT1619). Deep Dive CheckResultActionCode 1. Open Photo Booth or iChat’s Video Preview window. Point Apple Remote at the built-in iSight camera, press any button on the remote, and verify that (as seen through the camera) there is a faint blinking light on the remote. YesApple Remote is working. Go to step 2. NoReplace the remote’s battery. Go to step 2. 2. Verify that you can pair the Apple Remote with a known- good system? YesGo to step 3. NoReplace the Apple Remote. Go to step 3. X04 3. Verify that Apple Remote now works. YesIssue resolved. NoCheck and reseat IR/sleep LED board cable connection at logic board. Go to step 4.