Apple mac pro server mid 2010 User Manual
Have a look at the manual Apple mac pro server mid 2010 User Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 195 Apple manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
Mac Pro (Mid 2010) Symptom Charts — Optical Drive Won’t Accept/Reject Media 81 2010-12-06 Deep Dive CheckResultActionCode 1. Is optical drive listed in the device tree for SATA devices with System Profiler? YesOptical drive has power and is communicating with the computer. Inspect disc load/ eject operation. Go to step 2 NoGo to Optical Drive Not Recognized/ Not Mounting 2. Inspect computer enclosure optical drive door and the optical drive tray. Verify there are no obstructions, the drive tray is undamaged, and the tray does eject/inject on command. Note: To isolate issues to the enclosure vs. a drive, pull the optical drive carrier out of the enclosure, position it so the drives eject to the side of the computer, and attempt to eject the drive(s). YesGo to step 3 NoReplace damaged optical drive or computer enclosure that interferes with disc use. Won’t inject Won’t eject Optical drive damaged Enclosure damaged J01 J02 J05 X13 3. Insert known good media and test affected optical drive for load operation of disc. Does media auto eject? YesReplace the optical drive. (Mechanical damage to optical drive if found) J03 (J05) NoGo to step 4 4. Does media mount on the desktop? YesGo to Eject Test step 5 NoGo to Optical Drive Read/ Write Data Error. 5. Does media eject from the optical drive on command? YesIssue resolved. NoReplace damaged optical drive or computer enclosure that interferes with disc use. Won’t eject Optical drive damaged Enclosure damaged J02 J05 X13
Mac Pro (Mid 2010) Symptom Charts — Optical Drive Read/Write Data Error 82 2010-12-06 Optical Drive Read/Write Data Error Unlikely cause: speaker, fans, backplane board, processor board, processors, memory, power supply, enclosure Quick Check SymptomQuick Check Optical Drive Read/Write Data Error • Read or write speeds slower than expected. • Unreliable recorded media • Failure to complete recording on high quality media 1. Check with known good optical media such as the Install media that came with the computer. Verify the media in another same-model computer. Low quality and consumer-recorded media where the recording has not been optimized may cause excessive seek and read/ write retries, which slows performance. For information regarding factors affecting writing to or reading from optical media, review http:// support.apple.com/kb/HT2882?viewlocale=en_ US. 2. For Write issues, check with Known Good media that performs well in another machine and drive of the same model. 3. Verify Audio CD’s without Copy Control are used during testing as computer optical drives may have difficulty reading the content. 4. Check both CD and DVD media. If only one type of media is producing errors, there is a laser issue. (J99) Deep Dive CheckResultActionCode 1. Is media free to spin without optical drive scraping edge or surface of media? YesContinue and verify media read. Go to step 2. NoMechanical interference internal to optical drive is affecting rotational spin of media, replace optical drive.. J03
Mac Pro (Mid 2010) Symptom Charts — Optical Drive Read/Write Data Error 83 2010-12-06 2. Can customer’s optical drive read both known good CD and DVD media? YesRead functional, verify write to disc. Go to step 6. NoOptical drive reads CD only, or optical drive reads DVD only indicates optical laser issue. Replace optical drive. Go to step 6 J03 Optical drive can not read any media reliably, Go to step 3 3. Reseat SATA/Power cable connections between backplane board and optical drive (check for any cable and connector damage). Verify the media is now recognized in System Profiler and reads/ writes reliably. YesReseat cables. Resolved issue. NoGo to step 4 4. Disconnect SATA/Power cable at backplane board. Use spare SATA/Power cable as alternate. Connect the spare cable to the port. Connect the alternate cable to the optical drive. Verify the media is now recognized and reads/writes reliably. YesSATA/Power cable defective. Replace SATA/Power cable. Issue resolved. X03 NoGo to step 5 5. Use alternate backplane board SATA port and retest. Test write data to compatible CD and DVD media. Verify burned media is recognized and reads reliably. YesBackplane board defective. Replace backplane board. Go to step 6. M19 NoReplace the optical drive. Go to step 6. J03 6. Test write data to compatible CD and DVD media. Verify recorded media is recognized and reads reliably. YesIssue resolved. NoGo to step 3
Mac Pro (Mid 2010) Symptom Charts — Optical Drive Not Recognized/Not Mounting 84 2010-12-06 Optical Drive Not Recognized/Not Mounting Unlikely cause: speaker, fans, backplane board, processor board, processors, memory, power supply, enclosure, Bluetooth card, AirPort card Quick Check SymptomQuick Check Optical Drive Not Recognized/ Not Mounting • Discs inject and eject, but do not appear in Finder 1. Verify in Apple System Profiler the Serial-ATA section lists any optical drive in the device tree. 2. The Disc Burning section of Apple System Profiler will show any media inserted. 3. Check Finder Preferences: General, and make sure “CD’s, DVD’s and iPods” is checked under “Show these items on the desktop.” 4. Verify Audio CD’s without Copy Control are used during testing, as computer optical drives may have difficulty reading the content. 5. Check both CD and DVD media. If only one type of media is recognized, there is a laser issue. (J99) 6. Remove optical drive (with its carrier) and verify cables are securely connected to the drive and to the backplane board. Deep Dive CheckResultActionCode 1. Is the optical drive listed in the device tree for SATA devices with System Profiler? YesOptical drive hardware recognized. Check Finder Preferences: General, and make sure “CD’s, DVD’s and iPods” is checked under “Show these items on the desktop.” NoGo to step 2
Mac Pro (Mid 2010) Symptom Charts — Optical Drive Not Recognized/Not Mounting 85 2010-12-06 2. Reseat all connections between backplane board, SATA/Power cables, and optical drive are secure. Visually inspect cables and connectors for any debris, damage, or bent pins. Verify the media is now recognized in System Profiler and reads/writes reliably. YesIssue resolved. Optical drive recognized. NoReplace any damaged cables and retest. If connections are good and with no visible cable damage, go to step 3 X03 for cable damage 3. Disconnect SATA/Power cable at backplane board. Use spare SATA/Power cable as alternate. Connect the spare cable to the port. Connect the alternate cable to the optical drive. Verify the media is now recognized in System Profiler and reads/writes reliably. YesSATA/Power cable defective. Replace SATA/Power cable. Issue resolved. X03 NoGo to step 4 4. Use alternate backplane board SATA port and retest. Test read/ write data to compatible CD and DVD media. Verify burned media is recognized and reads reliably. YesBackplane board defective due to connector issue. Replace backplane board M19 NoReplace the optical drive. J03
Mac Pro (Mid 2010) Symptom Charts — Optical Drive Noisy 86 2010-12-06 Optical Drive Noisy Unlikely cause: speaker, fans, backplane board, processor board, processors, memory, power supply, hard drives Quick Check SymptomQuick Check Optical Drive Noisy • Noise during boot • Noise during operation • Noise when drive is copying or writing data 1. Check using known good optical media such as the Install media that came with the computer. Verify the media in another same-model computer. 2. For baseline testing, it is important to use known good factory-pressed media such as Install media. Do not use consumer-recorded media. 3. Most mechanism seeking sounds of various media are normal 4. Verify if noise occurs without media in the drive. If so, check if other drives and fans maybe causing the noises. 5. Verify Audio CD’s without Copy Control are used during testing as computer optical drives may have difficulty reading the content. Common causes of excessive drive noise and vibrations • Non uniform screen-printing on discs (including stickers and labels) may cause misbalance • Scratches, chips, warping, delaminating disc surfaces • Low quality and consumer-recorded media where the recording has not been optimized may cause excessive seeking and read/write retries.
Mac Pro (Mid 2010) Symptom Charts — Optical Drive Noisy 87 2010-12-06 Deep Dive CheckResultActionCode 1. Insert known good media. Verify media free to spin without optical drive scraping edge or surface of media. Ensure there are no contaminants, obstructions, or debris in the tray. For media compatibility, refer to the following article: http:// support.apple.com/kb/ HT2446 YesInitial disc/tray ingest noise is normal. Disc spinning and head seek indicate computer is attempting to mount the media on the Desktop. Seek noise should settle down once mounted. Go to step 2 NoMechanical interference internal to optical drive is affecting rotational spin of media. Replace optical drive. J04 2. Verify if the seek activity noise is excessive compared to another same vendor/model optical drive when using known good and compatible media. YesReplace excessively noisy optical drive. J04 NoGo to step 3 3. Disc spin should cease approximately 30 seconds after mounting the media on the Desktop if the volume is not being accessed by applications. Verify the excessive noise is related to disc spin YesNoise related to disc spin or disc surface contact, go to step 4 NoNoise related to possible disc load/eject issue, go to step 5 4. Remove the optical drive. Verify the optical drive is correctly aligned with the carrier and securely fastened to minimize any vibrations. Ensure spare optical drive screws are not loose in the carrier. Reinstall the optical drive. Verify the carrier slides into the enclosure smoothly to ensure correct positioning and locking on the posts of the computer enclosure. Verify if optical drive is still noisy. YesVerify tray eject mechanism. Go to step 5 NoNoise issue resolved. Optical drive was not properly mounted in the computer enclosure. (Possible mechanical damage to optical drive.) (J05)
Mac Pro (Mid 2010) Symptom Charts — Optical Drive Noisy 88 2010-12-06 5. Disc handling noise is typically motor gear sounds driving disc tray out of optical drive, with the enclosure door opening. Verify if the ejection noises are excessive compared to another same vendor/model optical drive using known good media. YesReplace noisy optical drive for load/eject related disc handling. J04 NoNoise is not load/eject related. Go to step 6 6. Disc spin should cease 30 seconds after mounting on the desktop if the volume is not being accessed by applications. Media may be mounting on a defective internal spindle hub. Is the noise related to disc spin? YesReplace optical drive due disc spin noisy operation. J04 NoNoise does not appear to be optical drive related. Go to another noise related flow
Mac Pro (Mid 2010) Symptom Charts — Optical Drive Not Performing to Specs 89 2010-12-06 Optical Drive Not Performing to Specs Unlikely cause: speaker, fans, backplane board, processor board, processors, memory, power supply, enclosure, Bluetooth card, AirPort card Quick Check SymptomQuick Check Optical Drive Not Performing to Specs • Read or write speeds slower than expected. • Unreliable recorded media • Failure to complete recording on high quality media 1. Check with known good optical media such as the Install media that came with the computer. Verify the media in another same-model computer. Low quality and consumer-recorded media where the recording has not been optimized may cause excessive seek and read/ write retries, which slows performance. For information regarding factors affecting writing to or reading from optical media, review http:// support.apple.com/kb/HT2882?viewlocale=en_ US. 2. For Write issues, check with Known Good media that performs well in another machine and drive of the same model. 3. Verify Audio CD’s without Copy Control are used during testing as computer optical drives may have difficulty reading the content. 4. Check both CD and DVD media. If only one type of media is producing errors, there might be a laser related issue. (J99) Deep Dive CheckResultActionCode 1. Verify the optical drive is able to read both known good CD and DVD media? YesReading is functional. Verify write to disc, go to step 5 NoOptical drive reads CD only, or optical drive reads DVD only indicates optical laser issue. Replace optical drive. J03 Optical drive cannot read any media reliably, Go to step 2
Mac Pro (Mid 2010) Symptom Charts — Uncategorized Symptom 90 2010-12-06 2. Reseat SATA/Power cable connections between backplane board and optical drive (check for any cable and connector damage). Verify the media is now recognized and reads reliably. YesReseat cables resolved issue. NoGo to step 3 3. Disconnect SATA/Power cable at backplane board. Use spare SATA/Power cable as alternate. Connect the spare cable to the port. Connect the alternate cable to the optical drive. Verify the media is now recognized and reads/writes reliably. YesSATA/Power cable defective. Replace SATA/Power cable. Issue resolved. X03 NoGo to step 4 4. Use alternate backplane board SATA port and retest. Test write data to compatible CD and DVD media. Verify burned media is recognized and reads reliably. Yesbackplane board defective. Replace backplane board M19 NoReplace the optical drive. Go to step 5 J03 5. Test write data to compatible CD and DVD media. Verify recorded media is recognized and reads reliably. YesIssue resolved. NoGo to step 2 Uncategorized Symptom Quick Check SymptomQuick Check Uncategorized Symptom Unable to locate appropriate symptom code Verify whether existing symptom code applies to the issue reported by the user. If not, document reported symptom and send feedback to smfeedback@apple. com stating that a suitable symptom code could not be found.