Apple mac pro server mid 2010 User Manual

							Mac Pro (Mid 2010) Symptom Charts — Wireless Performance Issue / Slow Connection 71 2010-12-06
Deep Dive
CheckResultActionCode
1. Inspect the AirPort and 
Bluetooth Antenna boards for 
damage or obstruction. 
YesRecord damage: Proceed 
to possibly repair damaged 
parts. Go to step 2.
G + 
Code
NoNo visible damage. Go to step 
2.
2.  Verify the AirPort and 
Bluetooth Antenna boards are 
the the correct parts for the 
product. 
YesIncorrect AirPort or 
Bluetooth antenna board. 
Antenna boards from earlier 
computers may fit but not 
operate correctly.
N04
NoGo to step 3 
 
3. Turn off Bluetooth.  Retest 
AirPort performance.  Refer to 
Knowledge Base TS1809.
YesPossible AirPort interference 
from the Bluetooth card. 
Change AirPort Base station 
channel. Refer to http://
support.apple.com/kb/
TS1809.
N04
NoContinue by checking 
connections, go to 4
 
 
4.  Reseat the AirPort card and 
Bluetooth module on the 
backplane board.
YesLoose backplane board 
connection. Verify operation 
of AirPort card by connecting 
to a wireless network and 
downloading a large file from 
a website or file server.
N04
NoAirPort issue, go to 5,  
Bluetooth issues go to 7.
5. (AirPort) Verify the Antenna 
connections to the AirPort 
card are not reversed, loose, 
damaged or incorrectly 
attached to Bluetooth antenna.  
 
Reseat antenna connections.
YesLoose connection or  crossed 
antenna
N04
NoIf the connectors are secure, 
antenna connections not 
reversed and shown no signs 
of damage or wear. Go to 
step 6.  
						

							Mac Pro (Mid 2010) Symptom Charts — Wireless Performance Issue / Slow Connection 72 2010-12-06
6. (AirPort) Try a known good 
AirPort card compatible with 
product
YesReplace AirPort card.N12
NoReplace backplane board.M11
7. (Bluetooth) Re-enable BT. 
Reseat the Antenna connection 
to the Bluetooth module. Verify 
the antenna connection is not 
loose, damaged or incorrectly 
attached to AirPort Antenna.
YesLoose connection or  crossed 
antenna
N04
NoIf the connectors are secure, 
antenna connections not 
reversed and shown no signs 
of damage or wear, go to step 
8.
8.  Re-align graphics card and all 
PCI fence covers (refer to PCI 
Express/Graphics Card in Take 
Apart). Verify good wireless 
connection.
YesIssue resolved.
NoGo to step 9.
9. (Bluetooth) Try a known good 
Bluetooth module compatible 
with product
YesReplace Bluetooth module.N12
NoUse known good Bluetooth 
module. Go to step 10.
10.  (Bluetooth) Try a known good 
Bluetooth antenna board.
YesReplace Bluetooth antenna 
board.
N14
NoReplace backplane board.M11  
						

							Mac Pro (Mid 2010) Symptom Charts — Wireless Input Device Doesn’t Pair 73 2010-12-06
Wireless Input Device Doesn’t Pair
Unlikely cause: power supply, fans, speaker, optical drives, hard drives, processor board, front 
panel board, memory, backplane board
Quick Check
SymptomQuick Check
Wireless Input Device Doesn’t 
Pair
Can’t get the computer to 
recognize the Bluetooth keyboard, 
mouse, or trackpad
1. Check Bluetooth System Preference is set to 
Discoverable.
2.  Check Bluetooth device has fully charged 
batteries.
3. Check for Bluetooth software updates for both 
the device and Mac OS X.
4.  Refer to http://support.apple.com/kb/TS3048.
5. If the Bluetooth pairs with no problems, probe 
about potential interference issue at user’s site. 
Refer to http://support.apple.com/kb/HT1365.
6.  Check device compatibility on manufacturers 
website or product documentation.
Deep Dive
CheckResultActionCode
1. System Profiler should list 
Bluetooth radio device under 
system hardware.  Is Bluetooth 
device available?
YesBluetooth Radio present, 
verify BT preference settings. 
Go to step 2.
NoAttempt Bluetooth repair, go 
to step 6.
2.  System Preferences has a 
Bluetooth preference panel. 
Ensure Bluetooth is on and 
discoverable. Attempt to pair 
devices. Are there any devices 
listed in the Bluetooth Setup 
Assistant pairing window?
YesChoose known good device 
and establish a connection. 
Go to step 4.
NoAttempt Bluetooth repair, go 
to step 6.  
						

							Mac Pro (Mid 2010) Symptom Charts — Uncategorized Symptom 74 2010-12-06
3. Re-align graphics card and all 
PCI fence covers (refer to PCI 
Express/Graphics Card in 
Take Apart). Verify input device 
pairs.
YesIssue resolved.
NoGo to step 4.
4.  Ensure a known good 
Bluetooth device is on, in close 
range and discoverable mode.  
Is computer’s Bluetooth pairing 
with known good wireless 
device?
YesPairing verified, connect with 
user’s device, go to step 5.
NoAttempt Bluetooth repair, go 
to step 6.
5. Is Bluetooth pairing with user’s 
Bluetooth device?
YesConnection established. 
Verify operation of Bluetooth 
module by pairing with 
compatible known good 
device and transferring data. 
NoCheck for software updates 
for both computer & device.   
K07
6.  Reseat the Bluetooth module 
on the backplane board.  
Reseat and verify the Antenna 
connection to the Bluetooth 
card is not loose, damaged or 
incorrectly attached to AirPort 
antenna board
YesLoose backplane board or 
antenna connection. Verify 
operation of Bluetooth 
module, by pairing with 
compatible known good 
device and transferring data. 
N04
NoGo to step 7.
7. (Bluetooth) Try a known good 
Bluetooth module compatible 
with product
YesReplace Bluetooth moduleN12
NoUse known good Bluetooth 
module. Go to step 8.
8.  (Bluetooth) Try a known good 
Bluetooth antenna board.
YesReplace Bluetooth antenna 
board.
N14
NoReplace backplane board.M11
Uncategorized Symptom
Quick Check
SymptomQuick Check
Uncategorized Symptom
Unable to locate appropriate 
symptom code
Verify whether existing symptom code applies to the 
issue reported by the user. If not, document reported 
symptom and send feedback to smfeedback@apple.
com stating that a suitable symptom code could not 
be found.  
						

							Mac Pro (Mid 2010) Symptom Charts — Hard Drive/SSD Read/Write Issue 75 2010-12-06
Mass Storage
Follow the steps in the order indicated below. If an action resolves the issue, retest the 
computer to verify. If the issue persists after retesting, return to step 1.
Hard Drive/SSD Read/Write Issue
Unlikely cause: speaker, fans, processor board, AirPort card, Bluetooth card, power supply
Quick Check
SymptomQuick Check
Hard Drive/SSD Read/Write Issue 
Bad Sector/Defective 
Drive Formatting Issue
• Cannot save documents
• Read/Write error message
• Hang when accessing or 
saving data
• Intermittent, unexpected 
beach ball
Note: The RAID card does not support solid state 
drives.
1. Remove all peripherals from the computer 
including third-party PCIe cards.
2.  Reseat any affected drives into other bays.
3. Reseat memory, or test with known good 
compatible memory.
4.  Boot from Install DVD. Verify S.M.A.R.T. status of 
the affected drive using Disk Utility.
5. Repair the affected drive using Disk Utility.
6.  Erase drive and reinstall Mac OS using Installer. 
Note: Formatting erases all data. Ensure 
customer data is backed up prior to beginning 
this step.
Deep Dive
CheckResultActionCode
1. Disconnect and reseat the 
affected drive. Start up from 
Restore DVD and launch Disk 
Utility. Is the affected drive 
available for Disk Utility to 
repair?
Yes Go to step 2.
NoGo to step 3.  
						

							Mac Pro (Mid 2010) Symptom Charts — Hard Drive/SSD Read/Write Issue 76 2010-12-06
2. Verify that Disk Utility is able to 
mount, and the affected drive 
is successfully repaired.
YesRestart the computer. Go to 
step 6.
NoIf the computer has not been 
verified with a known good 
drive, go to step 3; otherwise 
take affected drive to step 6.
3. Install a known good 
compatible Mac OS X bootable 
drive. Verify the computer 
boots to desktop.
YesRe-install the affected drive. 
Go to step 2.
NoIssue not hard drive or SSD 
related. Continue to use the 
known good bootable drive 
to determine computer root 
cause. Go to step 4.
4.  Install a known good 
compatible Mac OS X bootable 
drive into a different drive bay. 
Verify the computer boots to 
desktop.
YesRemove the known good 
drive. Re-install the original 
affected drive into the same 
bay. Go to step 2.
H03
NoReplace backplane board. Go 
to step 5.
M19
5. Verify the computer boots 
to desktop and is able to 
successfully read/write data.
YesIssue resolved. 
NoAffected drive repairs also 
necessary. Go to step 6.
6.  Format affected drive using 
GUID scheme, and clean 
install compatible Mac OS X 
on the drive. Verify the install 
completes without error and is 
able to start up the computer  
successfully. Note: Formatting 
erases all data. Ensure 
customer data is backed up 
prior to beginning this step.
YesIssue resolved.
NoAffected drive appears to be 
defective. Replace drive.
H03  
						

							Mac Pro (Mid 2010) Symptom Charts — Hard Drive/SSD Not Recognized/Not Mounting 77 2010-12-06
Hard Drive/SSD Not Recognized/Not Mounting
Unlikely cause: speaker, fans, backplane board, processor board, processors, power supply, 
enclosure
Quick Check
SymptomQuick Check
Hard Drive/SSD Not Recognized/
Not Mounting 
Drive No Boot
• Flashing question mark
• Boots to grey screen
• Boots to blue screen
Note: The RAID card does not support solid state 
drives.
1. Reseat all DIMMs. Refer to Memory Diagnostic 
LEDs. 
2.  Remove all peripherals from the computer 
including third-party PCIe cards. Install a known 
good video card.
3. Start up computer while holding down the 
Option key. If the drive is available, attempt to 
boot it.
4.  Reseat any affected drives into other bays.
5. Reset RTC.
6.  Boot from Install DVD. Verify S.M.A.R.T. status of 
the affected drive using Disk Utility.
7. Repair the affected drive using Disk Utility.
8.  Erase disk and reinstall Mac OS using Installer. 
Note: Formatting erases all data. Ensure 
customer data is backed up prior to beginning 
this step.
Deep Dive
CheckResultActionCode
1. Disconnect and reseat the 
affected drive. Start up from 
Restore DVD and launch Disk 
Utility. Is the affected drive 
available for Disk Utility to 
repair?
Yes Go to step 2.
NoGo to step 3.  
						

							Mac Pro (Mid 2010) Symptom Charts — Hard Drive/SSD Not Recognized/Not Mounting 78 2010-12-06
2. Verify that Disk Utility is able to 
mount, and the affected drive 
is successfully repaired.
YesRestart the computer. Go to 
step 6.
NoIf the computer has not been 
verified with a known good 
drive, go to step 3; otherwise 
take affected drive to step 6.
3. Install a known good 
compatible Mac OS X bootable 
drive. Verify the computer 
boots to desktop.
YesRe-install the affected drive. 
Go to step 2.
NoIssue not hard-drive related. 
Continue to use the known 
good bootable drive to 
determine computer root 
cause. Go to step 4.
4.  Install a known good 
compatible Mac OS X bootable 
drive into a different drive bay. 
Verify the computer boots to 
desktop.
YesRemove the known good 
drive. Re-install the original 
affected drive into the same 
bay. Go to step 2.
X03
NoReplace backplane board. Go 
to step 5.
M19
5. Verify the computer boots 
to desktop and is able to 
successfully read/write data.
YesIssue resolved. 
NoAffected drive repairs also 
necessary. Go to step 6.
6.  Format affected drive using 
GUID scheme, and clean 
install compatible Mac OS X 
on the drive. Verify the install 
completes without error and is 
able to start up the computer  
successfully. Note: Formatting 
erases all data. Ensure 
customer data is backed up 
prior to beginning this step.
YesIssue resolved.
NoAffected drive appears to be 
defective. Replace drive.
H01  
						

							Mac Pro (Mid 2010) Symptom Charts — Hard Drive Noisy 79 2010-12-06
Hard Drive Noisy
Unlikely cause: speaker, backplane board, processor board, processors, SSD, memory, power 
supply, fans, Bluetooth card, AirPort card
Quick Check
SymptomQuick Check
Hard Drive Noisy
• Noise during start up
• Noise during operation
• Noise when drive is copying or 
saving data
1. Test with known good media to see if noise is 
optical drive related. 
2.  Check with Activity Monitor for any hard drive 
access when assessing idle drive noise (example: 
Spotlight indexing in the background).
3. Verify if operational noises are excessive when 
compared to another same model Mac Pro.
4.  Boot from a known good Mac OS source to 
eliminate possible software issues.
5. Boot from Install DVD. Verify S.M.A.R.T. status of 
the affected internal hard drive using Disk Utility.
6.  Reseat any affected drives into other bays, 
ensuring all carrier screws are fastened securely. 
7. Repair any affected internal hard drives using Disk 
Utility.
Deep Dive
CheckResultActionCode
1.  Boot from Restore DVD and 
launch Disk Utility.  Is the 
affected hard drive available 
for Disk Utility to repair?
YesGo to step 2
NoReplace affected hard drive 
or branch to Hard Drive Not 
Recognized/Not Mounting
H01
2.  Repair the affected hard drive 
using Disk Utility and verify it 
completed successfully
YesRestart the computer. Go to 
step 3
NoGo to step 4.
3. Verify if the hard drive remains 
excessively noisy compared to 
other hard drives of the same 
vendor and model.
YesGo to step 4.
NoIssue resolved.  
						

							Mac Pro (Mid 2010) Symptom Charts — Optical Drive Won’t Accept/Reject Media 80 2010-12-06
4. Erase the affected hard drive 
and reinstall Mac OS using 
Installer (if it was a boot 
volume). Verify the  process 
completed without any errors.
YesRestart the computer. Go to 
step 3
NoReplace the affected hard 
drive. Go to step 5.
H06
5. After replacing with a known 
good hard drive verify 
excessive noise levels no 
longer occur
YesIssue resolved.
NoGo to step 6
6.  Remove the customer hard 
drive(s), boot the computer 
from an external drive, verify 
if the computer remains 
excessively noisy.
YesFan noise or optical drive 
noise likely to be the cause. 
See Optical Drive Noisy and 
Mechanical Issues: Thermals 
and Enclosure.
NoGo to step 7
7. Install a known good hard 
drive and verify if the noise 
level is similar to customer’s 
hard drives.
YesCustomer ‘s hard drive(s) 
noise levels are similar to a 
known good drive. No repair 
required
NoReplace the affected 
customer’s hard drive. Go to 
step 5.
H06
Optical Drive Won’t Accept/Reject Media
Unlikely cause: speaker, backplane board, processor board, processors, memory, power supply, 
fans, Bluetooth card, AirPort card
Quick Check
SymptomQuick Check
Optical Drive Won’t Accept/
Reject Media 
• Cannot insert a disc into the 
drive
• Cannot eject a disc placed into 
the drive
1.  Verify in Apple System Profiler that the Serial-ATA 
section lists any optical drive in the device tree. 
2.  Restart computer and hold down mouse button 
or keyboard eject key to cycle optical drive.
3. Inspect optical drive enclosure door and drive tray 
for obstructions.