Apple mac pro server mid 2010 User Manual

Mac Pro (Mid 2010) Symptom Charts — Ethernet Port/Device Issue 61 2010-12-06
Communications
Follow the steps in the order indicated below. If an action resolves the issue, retest the 
computer to verify. If the issue persists after retesting, return to step 1.
Ethernet Port/Device Issue
Unlikely cause: power supply, fans, speaker, optical drives, hard drives, processor board, front 
panel board, memory
Quick Check
SymptomQuick Check
Ethernet Port/Device Issue
• One or both Ethernet ports 
may not...

Mac Pro (Mid 2010) Symptom Charts — Ethernet Port/Device Issue 62 2010-12-06
2. Isolate OS by booting from 
original install media. Verify 
Network Link status active by 
using Network Utility on install 
DVD.   If the ethernet interface 
(en0 or en1) Link Status is 
inactive, recheck physical 
connect and link activity 
indicator on hub/switch.
YesEthernet interface (en0 or 
en1) Link Status is active, go 
to step 3.
NoIf connection is ok on known 
good computer, replace 
backplane board. 
M10
3. Verify...

Mac Pro (Mid 2010) Symptom Charts — AirPort/Bluetooth: Defective Wireless Devices 63 2010-12-06
AirPort/Bluetooth: Defective Wireless Devices
Unlikely cause: power supply, fans, speaker, optical drives, hard drives, processor board, front 
panel board
Quick Check
SymptomQuick Check
AirPort or Bluetooth:  Defective 
Wireless Devices
• Unable to join networks or pair 
devices
• Card not available or 
recognized
• Intermittent device or 
connection dropouts
1. Open System Preferences and make sure AirPort...

Mac Pro (Mid 2010) Symptom Charts — AirPort/Bluetooth: Defective Wireless Devices 64 2010-12-06
2. Reseat the AirPort card and 
Bluetooth module on the 
backplane board.
YesLoose backplane board 
connection. Verify operation 
of AirPort card by connecting 
to a wireless network and 
downloading a large file from 
a website or file server.
N04
NoAirPort issue, go to 3,  
Bluetooth issues go to 5.
3. (AirPort) Verify the Antenna 
connections to the AirPort 
card are not reversed, loose, 
damaged or...

Mac Pro (Mid 2010) Symptom Charts — No/Poor Wireless Signal 65 2010-12-06
No/Poor Wireless Signal
Unlikely cause: power supply, fans, speaker, optical drives, hard drives, processor board, front 
panel board, memory
Quick Check
SymptomQuick Check
No/Poor Wireless Signal
• Unable to find networks
• Intermittent connection 
dropouts
• Slow transfer speeds
1. Check for nearby interference sources in the 
2.4/5GHz range such as microwave ovens and 
cordless phones (http://support.apple.com/kb/
HT1365).
2....

Mac Pro (Mid 2010) Symptom Charts — No/Poor Wireless Signal 66 2010-12-06
2. Verify the card is the correct 
part for the product and 
region by cross referencing 
the EEE code and GSX part 
number.
YesIncorrect AirPort card. Earlier 
revision AirPort cards  from 
other computers may fit but 
not operate correctly.
N04
NoGo to step 3
3. Reseat the AirPort card on the 
backplane board.
YesLoose backplane board 
connection. Verify operation 
of AirPort card by connecting 
to a wireless network and...

Mac Pro (Mid 2010) Symptom Charts — Wireless Input Device Loses Connection 67 2010-12-06
Wireless Input Device Loses Connection
Unlikely cause: power supply, fans, speaker, optical drives, hard drives, processor board, front 
panel board, backplane board
Quick Check
SymptomQuick Check
Wireless Input Device Loses 
Connection
Drops connection
1. Check Bluetooth input device has fully charged 
batteries.
2.  Isolate OS by booting from original install media 
(10.6.x). Attempt to pair with wireless keyboard...

Mac Pro (Mid 2010) Symptom Charts — Wireless Input Device Loses Connection 68 2010-12-06
4. Ensure a known good 
Bluetooth device is on, in close 
range and discoverable mode.  
Is computer’s Bluetooth pairing 
with known good wireless 
device?
YesPairing verified, connect with 
user’s device, go to step 5.
NoAttempt Bluetooth repair, go 
to step 6.
5. Is Bluetooth pairing with user’s 
Bluetooth device?
YesConnection established, 
continue testing for 
connection loss, go to step 9.
NoCheck for software...

Mac Pro (Mid 2010) Symptom Charts — AirPort Card: Kernel Panic 69 2010-12-06
AirPort Card: Kernel Panic
Unlikely cause: power supply, fans, speaker, optical drives, hard drives, processor board, front 
panel board
Quick Check
SymptomQuick Check
AirPort Card: Kernel Panic
• Kernel panic on boot
• Kernel panic or freezing while 
attempting to connect to 
AirPort/Wi-Fi networks
• Kernel panic while transferring 
data on Wi-Fi networks.
1. Isolate OS by booting from original install media 
(10.6.x). Try to...

Mac Pro (Mid 2010) Symptom Charts — Wireless Performance Issue / Slow Connection 70 2010-12-06
4. Isolate AirPort card by 
removing the card from the 
backplane board. 
 
Verify if Kernel Panic condition 
still occurs.
YesIf the kernel panic no longer 
occurs, continue to step 5
NoIf the kernel panic still occurs 
with AirPort card isolated 
from computer, go to 
Memory Issues/Kernel Panic 
and Freezes.
5. Install a known good AirPort 
Extreme Card compatible with 
computer.   
 
Verify if kernel panic...