Apple mac pro server mid 2010 User Manual

Mac Pro (Mid 2010) Symptom Charts — Rear Line-Out Jack Has No Audio 101 2010-12-06
3. Reduce Input volume slider so 
the sound into the line-In jack 
is not too loud or distorting. 
Verify the Input level shows 
moving bars relating to the 
sound being input..
YesIssue resolved
NoReplace backplane board.M09
Rear Line-Out Jack Has No Audio
Unlikely cause: Power supply, fans, hard drives, optical drives, processors, heatsinks, processor 
board, memory
Quick Check
SymptomQuick Check
Rear Line-Out Jack Has...

Mac Pro (Mid 2010) Symptom Charts — Rear Line-Out Jack Has No Audio 102 2010-12-06
2. Connect headphones or 
external speakers to the rear 
line-out jack. Manually switch 
System Preference Sound 
Output to Line Out.
YesSet to Line Out. Go to step 3
NoThe wrong output device 
shown, e.g. internal 
microphone. Manually switch 
System Preference Sound 
Output to Line Out. Go to 
step 3
3. Verify sound can be heard 
from headphoe or external 
speakers.
YesIssue resolved
NoReplace backplane board.M09  

Mac Pro (Mid 2010) Symptom Charts — Optical Digital Audio In Has No Input 103 2010-12-06
Optical Digital Audio In Has No Input
Unlikely cause: Power supply, fans, hard drives, optical drives, processors, heatsinks, processor 
board, memory
Quick Check
SymptomQuick Check
Optical Digital Audio In Has No 
Input
Can’t receive any signal input from 
the computer’s optical digital 
audio in jack
1. Reset PRAM
2.  Disconnect all external audio peripherals.
3. Connect optical-in on computer to optical-out 
on...

Mac Pro (Mid 2010) Symptom Charts — Optical Digital Audio In Has No Input 104 2010-12-06
2. From Quickchecks: To test the 
actual audio quality, create a 
new GarageBand project on 
the computer being tested, 
and add a new track -> Real 
Instrument, Vocals, No Effects, 
monitor on. Verify that you 
hear the audio being played 
back through the computer’s 
speaker and see VU meter 
activity for that instrument.
YesIssue resolved. No issue with 
the optical output or input at 
a hardware level. 
NoRule...

Mac Pro (Mid 2010) Symptom Charts — Optical Digital Audio Out Has No Output 105 2010-12-06
Optical Digital Audio Out Has No Output
Unlikely cause: Power supply, fans, hard drives, optical drives, processors, heatsinks, processor 
board, memory
Quick Check
SymptomQuick Check
Optical Digital Audio Out Has No 
Output
Can’t transmit any signal output 
from the computer’s optical digital 
audio out jack.
1. Reset PRAM
2.  Disconnect all external audio peripherals.
3. Connect optical-out on computer to...

Mac Pro (Mid 2010) Symptom Charts — Optical Digital Audio Out Has No Output 106 2010-12-06
2. From Quickchecks: To test the 
actual audio quality, create 
a new GarageBand project 
on another Mac computer, 
and add a new track -> Real 
Instrument, Vocals, No Effects, 
monitor on. Verify that you 
hear the audio being played 
back through the other 
computer’s speaker and see 
VU meter activity for that 
instrument.
YesIssue resolved. No issue with 
the optical output or input at 
a hardware level....

Mac Pro (Mid 2010) Symptom Charts — Apple Wireless Mouse/Magic Trackpad Erratic Tracking 107 2010-12-06
Apple Wireless Mouse/Magic Trackpad Erratic 
Tracking
Quick Check
SymptomsQuick Check
Apple Wireless Mouse/Magic 
Trackpad Erratic Tracking
• Cursor tracking is jumpy
• Tracking /Clicking/Tapping 
actions not working
1. Verify all software and firmware updates have 
been installed to take advantage of any available 
bug fixes.
2.  Verify the Bluetooth device software has been 
installed.
3. Verify that...

Mac Pro (Mid 2010) Symptom Charts — Apple Battery Charger Does Not Charge Batteries  108 2010-12-06
Apple Battery Charger Does Not Charge Batteries 
Quick Check
SymptomsQuick Check
Apple Battery Charger Does Not 
Charge Batteries
• No Amber/Green status LED 
visible on charger when 
batteries are installed and 
charger is connected to AC
• Amber status LED is flashing
• When installed in the input 
device, batteries don’t power it
• Batteries only provide limited 
run time when used
• Batteries show...

Mac Pro (Mid 2010) Symptom Charts — Uncategorized Symptom 109 2010-12-06
2. Verify if the charger LED goes 
Amber when a set of known-
good discharged or only partly-
charged NiMH AA batteries is 
installed.
YesGo to step 3
NoLED remains Green while 
known-good inserted 
batteries are still not fully 
charged (charger never 
initiates a charge): Replace 
defective Apple Battery 
Charger.
P10
3. Verify if the charger LED goes 
green when a known-good 
set of partly charged NiMH AA 
batteries is installed...

Mac Pro (Mid 2010) Symptom Charts — Computer Runs Slow with Fast/Failed Fans 110 2010-12-06
Mechanical Issues: Thermals 
and Enclosure
Follow the steps in the order indicated below. If an action resolves the issue, retest the 
computer to verify. If the issue persists after retesting, return to step 1.
Computer Runs Slow with Fast/Failed Fans
Unlikely cause: Hard drive(s), optical drive(s)
Quick Check
SymptomQuick Check
Computer Runs Slow with Fast/
Failed Fans
• Computer feels very warm
• Computer is...