Apple IPhone 6 Manual

							 Appendix C    iPhone in Business 171
Apps
In addition to the built-in apps and the ones you get from the App Store, your organization may 
want you to have certain other apps. They might provide you with a pre-paid redemption code for 
the App Store. When you download an app using a redemption code, you own it, even though 
your organization purchased it for you.
Your organization can also purchase App Store app licenses that they assign to you for a period 
of time, but that the organization retains. You’ll be invited to participate in your organization’s 
program in order to access these apps. After you’re enrolled with your Apple ID, you’re prompted 
to install these apps as they’re assigned to you. You can also find them in your Purchased 
list in the App Store. An app you receive this way is removed if the organization assigns it to 
someone else.
Your organization might also develop custom apps that aren’t in the App Store. You’ll install 
them from a webpage or, if your organization uses mobile device management, you’ll receive a 
notification asking you to install them over the air. These apps belong to your organization, and 
they may be removed or stop working if you delete a configuration profile or dissociate iPhone 
from the mobile device management server. 
						

							D
  17 2
Safety, Handling, & Support
Important safety information
WARNING:  Failure to follow these safety instructions could result in fire, electric shock, 
injury, or damage to iPhone or other property. Read all the safety information below before 
using iPhone.
Handling  Handle iPhone with care. It is made of metal, glass, and plastic and has sensitive 
electronic components inside. iPhone can be damaged if dropped, burned, punctured, or 
crushed, or if it comes in contact with liquid. Don’t use a damaged iPhone, such as one with a 
cracked screen, as it may cause injury. If you’re concerned about scratching the surface of iPhone, 
consider using a case or cover.
Repairing  Don’t open iPhone and don’t attempt to repair iPhone yourself. Disassembling iPhone 
may damage it or may cause injury to you. If iPhone is damaged, malfunctions, or comes in 
contact with liquid, contact Apple or an Apple Authorized Service Provider. You can find more 
information about getting service at www.apple.com/support/iphone/service/faq .
Battery  Don’t attempt to replace the iPhone battery yourself—you may damage the battery, 
which could cause overheating and injury. The lithium-ion battery in iPhone should be replaced 
only by Apple or an Apple Authorized Service Provider, and must be recycled or disposed of 
separately from household waste. Don’t incinerate the battery. For information about battery 
recycling and replacement, see www.apple.com/batteries/replacement-and-recycling .
Distraction  Using iPhone in some circumstances can distract you and may cause a dangerous 
situation (for example, avoid using headphones while riding a bicycle). Observe rules that 
prohibit or restrict the use of mobile phones or headphones.
Navigation  Maps, directions, Flyover, and location-based apps depend on data services. 
These data services are subject to change and may not be available in all areas, resulting in 
maps, directions, Flyover, or location-based information that may be unavailable, inaccurate, or 
incomplete. Some Maps features require Location Services. Compare the information provided 
on iPhone to your surroundings and defer to posted signs to resolve any discrepancies. Do not 
use these services while performing activities that require your full attention. Always comply 
with posted signs and the laws and regulations in the areas where you are using iPhone and 
always use common sense.
Appendix 
						

							 Appendix D    Safety, Handling, & Support 17 3
Charging  Charge iPhone with the included USB cable and power adapter, or with other third-
party “Made for iPhone” cables and power adapters that are compatible with USB 2.0 or later, 
or power adapters compliant with applicable country regulations and with one or more of the 
following standards: EN 301489-34, IEC 62684, YD/T 1591-2009, CNS 15285, ITU L.1000, or another 
applicable mobile phone power adapter interoperability standard. An iPhone Micro USB Adapter 
(available separately in some areas) or other adapter may be needed to connect iPhone to some 
compatible power adapters. Only micro USB power adapters in certain regions that comply 
with applicable mobile device power adapter interoperability standards are compatible. Please 
contact the power adapter manufacturer to find out if your micro USB power adapter complies 
with these standards.
Using damaged cables or chargers, or charging when moisture is present, can cause fire, electric 
shock, injury, or damage to iPhone or other property. When you use the Apple USB Power 
Adapter to charge iPhone, make sure the USB cable is fully inserted into the power adapter 
before you plug the adapter into a power outlet.
Lightning cable and connector  Avoid prolonged skin contact with the connector when the 
Lightning to USB Cable is plugged into a power source because it may cause discomfort or 
injury. Situations such as sleeping or sitting on the Lightning connector should be avoided.
Prolonged heat exposure  iPhone and its power adapter comply with applicable surface 
temperature standards and limits. However, even within these limits, sustained contact with 
warm surfaces for long periods of time may cause discomfort or injury. Use common sense 
to avoid situations where your skin is in contact with a device or its power adapter when it’s 
operating or plugged into a power source for long periods of time. For example, don’t sleep on a 
device or power adapter, or place them under a blanket, pillow, or your body, when it’s plugged 
into a power source. It’s important to keep iPhone and its power adapter in a well-ventilated 
area when in use or charging. Take special care if you have a physical condition that affects your 
ability to detect heat against the body.
Hearing loss  Listening to sound at high volumes may damage your hearing. Background noise, 
as well as continued exposure to high volume levels, can make sounds seem quieter than they 
actually are. Turn on audio playback and check the volume before inserting anything in your ear. 
For more information about hearing loss, see www.apple.com/sound . For information about how 
to set a maximum volume limit on iPhone, see Music settings
 on page 72 .
To avoid hearing damage, use only compatible receivers, earbuds, headphones, speakerphones, 
or earpieces with iPhone. The headsets sold with iPhone 4s or later in China (identifiable by 
dark insulating rings on the plug) are designed to comply with Chinese standards and are only 
compatible with iPhone 4s or later, iPad 2 or later, and iPod touch 5th generation.
WARNING:  To pre vent possible hearing damage, do not listen at high volume levels for 
long periods.
Radio frequency exposure iPhone uses radio signals to connect to wireless networks. For 
information about radio frequency (RF) energy resulting from radio signals and steps you can 
take to minimize exposure, go to Settings > General > About > Legal > RF Exposure or visit 
www.apple.com/legal/rfexposure . 
						

							 Appendix D    Safety, Handling, & Support 17 4
Radio frequency interference  Observe signs and notices that prohibit or restrict the use 
of mobile phones (for example, in healthcare facilities or blasting areas). Although iPhone is 
designed, tested, and manufactured to comply with regulations governing radio frequency 
emissions, such emissions from iPhone can negatively affect the operation of other electronic 
equipment, causing them to malfunction. Turn off iPhone or use Airplane Mode to turn off the 
iPhone wireless transmitters when use is prohibited, such as while traveling in aircraft, or when 
asked to do so by authorities.
Medical device interference iPhone contains components and radios that emit electromagnetic 
fields. iPhone also contains magnets and the included headphones also have magnets in the 
earbuds. These electromagnetic fields and magnets may interfere with pacemakers, defibrillators, 
or other medical devices. Maintain a safe distance of separation between your medical device 
and iPhone and the earbuds. Consult your physician and medical device manufacturer for 
information specific to your medical device. If you suspect iPhone is interfering with your 
pacemaker or any other medical device, stop using iPhone.
Not a medical device iPhone and the Health app are not designed or intended for use in the 
diagnosis of disease or other conditions, or in the cure, mitigation, treatment, or prevention 
of disease.
Medical conditions  If you have any medical condition that you believe could be affected by 
iPhone (for example, seizures, blackouts, eyestrain, or headaches), consult with your physician 
prior to using iPhone. 
Explosive atmospheres  Charging or using iPhone in any area with a potentially explosive 
atmosphere, such as areas where the air contains high levels of flammable chemicals,  
vapors, or particles (such as grain, dust, or metal powders), may be hazardous. Obey all signs   
and instructions.
Repetitive motion  When you perform repetitive activities such as typing or playing games on 
iPhone, you may experience discomfort in your hands, arms, wrists, shoulders, neck, or other 
parts of your body. If you experience discomfort, stop using iPhone and consult a physician.
High-consequence activities  This device is not intended for use where the failure of the device 
could lead to death, personal injury, or severe environmental damage.
Choking hazard  Some iPhone accessories may present a choking hazard to small children. Keep 
these accessories away from small children.
Important handling information
Cleaning  Clean iPhone immediately if it comes in contact with anything that may cause stains—
such as dirt, ink, makeup, or lotions. To clean:
 •Disconnect all cables and turn iPhone off (press and hold the Sleep/Wake button, then slide 
the onscreen slider).
 •Use a soft, lint-free cloth.
 •Avoid getting moisture in openings.
 •Don’t use cleaning products or compressed air.
The front or back cover of iPhone may be made of glass with a fingerprint-resistant oleophobic 
(oil repellant) coating. This coating wears over time with normal usage. Cleaning products and 
abrasive materials will further diminish the coating, and may scratch the glass. 
						

							 Appendix D    Safety, Handling, & Support 17 5
Using connectors, ports, and buttons  Never force a connector into a port or apply excessive 
pressure to a button, because this may cause damage that is not covered under the warranty. If 
the connector and port don’t join with reasonable ease, they probably don’t match. Check for 
obstructions and make sure that the connector matches the port and that you have positioned 
the connector correctly in relation to the port.
Lightning to USB Cable  Discoloration of the Lightning connector after regular use is normal. 
Dirt, debris, and exposure to moisture may cause discoloration. If your Lightning cable or 
connector become warm during use or iPhone won’t charge or sync, disconnect it from your 
computer or power adapter and clean the Lightning connector with a soft, dry, lint-free cloth. Do 
not use liquids or cleaning products when cleaning the Lightning connector.
Certain usage patterns can contribute to the fraying or breaking of cables. The Lightning to USB 
Cable, like any other metal wire or cable, is subject to becoming weak or brittle if repeatedly bent 
in the same spot. Aim for gentle curves instead of angles in the cable. Regularly inspect the cable 
and connector for any kinks, breaks, bends, or other damage. Should you find any such damage, 
discontinue use of the Lightning to USB Cable.
Operating temperature  iPhone is designed to work in ambient temperatures between 32° and 
95° F (0° and 35° C) and stored in temperatures between -4° and 113° F (-20° and 45° C). iPhone 
can be damaged and battery life shortened if stored or operated outside of these temperature 
ranges. Avoid exposing iPhone to dramatic changes in temperature or humidity. When you’re 
using iPhone or charging the battery, it is normal for iPhone to get warm.
If the interior temperature of iPhone exceeds normal operating temperatures (for example, in a 
hot car or in direct sunlight for extended periods of time), you may experience the following as it 
attempts to regulate its temperature:
 •iPhone stops charging.
 •The screen dims.
 •A temperature warning screen appears.
 •Some apps may close.
Important:  You may not be able to use iPhone while the temperature warning screen is 
displayed. If iPhone can’t regulate its internal temperature, it goes into deep sleep mode until 
it cools. Move iPhone to a cooler location out of direct sunlight and wait a few minutes before 
trying to use iPhone again.
For more information, see support.apple.com/kb/HT2101 .
iPhone Support site
Comprehensive support information is available online at www.apple.com/support/iphone . 
To contact Apple for personalized support (not available in all areas), see 
www.apple.com/support/contact.
Restart or reset iPhone
If something isn’t working right, try restarting iPhone, forcing an app to quit, or resetting iPhone.
Restart iPhone. Hold down the Sleep/Wake button until the slider appears. Slide your finger 
across the slider to turn off iPhone. To turn iPhone back on, hold down the Sleep/Wake button 
until the Apple logo appears. 
						

							 Appendix D    Safety, Handling, & Support 17 6
Force an app to quit. From the Home screen, double-click the Home button and swipe upwards 
on the app screen.
If you can’t turn off iPhone or if the problem continues, you may need to reset iPhone. Do this 
only if you’re unable to restart iPhone.
Reset iPhone. Hold down the Sleep/Wake button and the Home button at the same time for at 
least ten seconds, until the Apple logo appears.
You can reset the network settings, keyboard dictionary, home screen layout, and location and 
privacy settings. You can also erase all of your content and settings.
Reset iPhone settings
Reset iPhone settings. Go to Settings > General > Reset, then choose an option:
 •Reset All Settings:  All your preferences and settings are reset.
 •Erase All Content and Settings:  Your information and settings are removed. iPhone cannot be 
used until it’s set up again.
 •Reset Network Settings:  When you reset network settings, previously used networks and VPN 
settings that weren’t installed by a configuration profile are removed. ( To remove VPN settings 
installed by a configuration profile, go to Settings > General > Profile, select the profile, then 
tap Remove. This also removes other settings or accounts provided by the profile.) Wi-Fi is 
turned off and then back on, disconnecting you from any network you’re on. The Wi-Fi and 
“Ask to Join Networks” settings remain turned on.
 •Reset Keyboard Dictionary:  You add words to the keyboard dictionary by rejecting words 
iPhone suggests as you type. Resetting the keyboard dictionary erases all words you’ve added.
 •Reset Home Screen Layout:  Returns the built-in apps to their original layout on the 
Home screen.
 •Reset Location & Privacy:  Resets the location services and privacy settings to their defaults.
Get information about your iPhone
See information about iPhone. Go to Settings > General > About. The items you can view include:
 •Name
 •Network addresses
 •Number of songs, videos, photos, and apps
 •Capacity and available storage space
 •iOS version
 •Carrier
 •Model number
 •Serial number
 •Wi-Fi and Bluetooth addresses
 •IMEI (International Mobile Equipment Identity)
 •ICCID (Integrated Circuit Card Identifier, or Smart Card) for GSM networks
 •MEID (Mobile Equipment Identifier) for CDMA networks
 •Modem firmware 
						

							 Appendix D    Safety, Handling, & Support 17 7
 •Legal (including legal notices and license, warranty, regulatory marks, and RF exposure 
information)
To copy the serial number and other identifiers, touch and hold the identifier until Copy appears.
To help Apple improve products and services, iPhone sends diagnostic and usage data. This data 
doesn’t personally identify you, but may include location information.
View or turn off diagnostic information. 
Go to Settings > Privacy > Diagnostics & Usage.
Usage information
View cellular usage. Go to Settings > Cellular. See Cellular settings on page 17 9 .
View other usage information. 
Go to Settings > General > Usage to:
 •Display battery level as a percentage
 •See Battery Usage, including the elapsed time since iPhone has been charged and usage by app
 •View overall storage availability and storage used per app
 •View and manage iCloud storage
Disabled iPhone
If iPhone is disabled because you forgot your passcode or entered an incorrect passcode too 
many times, you can restore iPhone from an iTunes or iCloud backup and reset the passcode. For 
more information, see Restore iPhone
 on page 17 8 .
If you get a message in iTunes that your iPhone is locked and you must enter a passcode, see 
support.apple.com/kb/HT1212.
Back up iPhone
You can use iCloud or iTunes to automatically back up iPhone. If you choose to back up using 
iCloud, you can’t also use iTunes to automatically back up to your computer, but you can use 
iTunes to manually back up to your computer. iCloud backs up to iPhone daily over Wi-Fi, when 
it’s connected to a power source and is locked. The date and time of the last backup is listed at 
the bottom of the Backup screen. 
iCloud backs up your:
 •Purchased music, movies, TV shows, apps, and books
 •Photos and videos taken with iPhone (if you use iCloud Photo Library beta, your photos and 
videos are already stored in iCloud, so they won’t also be part of an iCloud backup)
 •iPhone settings
 •App data
 •Home screen, folders, and app layout
 •Messages (iMessage, SMS, and MMS)
 •Ringtones
Note:  Purchased content is not backed up in all areas.
Turn on iCloud backups. Go to Settings > iCloud, then sign in with your Apple ID and password 
if required. Go to Backup, then turn on iCloud Backup. To turn on backups in iTunes on your 
computer, go to File > Devices > Back Up. 
						

							 Appendix D    Safety, Handling, & Support 17 8
Back up immediately. Go to Settings > iCloud > Backup, then tap Back Up Now.
Encrypt your backup. iCloud backups are encrypted automatically so that your data is protected 
from unauthorized access both while it’s transmitted to your devices and when it’s stored in 
iCloud. If you’re using iTunes for your backup, select “Encrypt iPhone backup” in the iTunes 
Summary pane.
Manage your backups. Go to Settings > iCloud. You can manage which apps are backed up 
to iCloud by tapping them on or off. Go to Settings > iCloud > Storage > Manage Storage to 
remove existing backups and manage iCloud Drive or Documents & Data. In iTunes, remove 
backups in iTunes Preferences.
View the devices being backed up. Go to Settings > iCloud > Storage > Manage Storage.
Stop iCloud backups. Go to Settings > iCloud > Backup, then turn off iCloud Backup.
Music not purchased in iTunes isn’t backed up in iCloud. Use iTunes to back up and restore that 
content. See Sync with iTunes
 on page 18.
Important:  Backups for music, movies, or TV show purchases are not available in all countries. 
Previous purchases may not be restored if they are no longer in the iTunes Store, App Store, or 
iBooks Store. 
Purchased content, iCloud Photo Sharing, and My Photo Stream content don’t count against your 
5 GB of free iCloud storage.
For more information about backing up iPhone, see support.apple.com/kb/HT5262.
Update and restore iPhone software
About update and restore
You can update iPhone software in Settings, or by using iTunes. You can also erase or restore 
iPhone, and then use iCloud or iTunes to restore from a backup.
Update iPhone
You can update software in iPhone Settings or by using iTunes. 
Update wirelessly on iPhone. 
Go to Settings > General > Software Update. iPhone checks for 
available software updates.
Update software in iTunes. iTunes checks for available software updates each time you sync 
iPhone using iTunes. See Sync with iTunes
 on page 18.
For more information about updating iPhone software, see support.apple.com/kb/HT4623 .
Restore iPhone
You can use iCloud or iTunes to restore iPhone from a backup. 
Restore from an iCloud backup. Reset iPhone to erase all content and settings, then choose 
“Restore from a Backup” and sign in to iCloud in the Setup Assistant. See Restart or reset 
iPhone
 on page 17 5.
Restore from an iTunes backup. Connect iPhone to the computer you normally sync with, select 
iPhone in the iTunes window, then click Restore in the Summary pane.
When the iPhone software is restored, you can either set it up as a new iPhone, or restore your 
music, videos, app data, and other content from a backup.
For more information about restoring iPhone software, see support.apple.com/kb/HT1414. 
						

							 Appendix D    Safety, Handling, & Support 17 9
Cellular settings
Use Cellular settings to turn cellular data and roaming on or off, set which apps and services use 
cellular data, see call time and cellular data usage, and set other cellular options.
If iPhone is connected to the Internet via the cellular data network, the LTE, 4G, 3G, E, or GPRS 
icon appears in the status bar.
LTE, 4G, and 3G service on GSM cellular networks support simultaneous voice and data 
communications. For all other cellular connections, you can’t use Internet services while you’re 
talking on the phone unless iPhone also has a Wi-Fi connection to the Internet. Depending on 
your network connection, you may not be able to receive calls while iPhone transfers data over 
the cellular network—when downloading a webpage, for example.
 •GSM networks:  On an EDGE or GPRS connection, incoming calls may go directly to voicemail 
during data transfers. For incoming calls that you answer, data transfers are paused.
 •CDMA networks:  On EV-DO connections, data transfers are paused when you answer incoming 
calls. On 1xRTT connections, incoming calls may go directly to voicemail during data transfers. 
For incoming calls that you answer, data transfers are paused.
Data transfer resumes when you end the call.
If Cellular Data is off, all data services use only Wi-Fi—including email, web browsing, push 
notifications, and other services. If Cellular Data is on, carrier charges may apply. For example, 
using certain features and services that transfer data, such as Siri and Messages, could result in 
charges to your data plan.
Turn Cellular Data on or off. 
Go to Settings > Cellular, then tap Cellular Data. The following 
options may also be available:
 •Turn Voice Roaming on or off (CDMA):  Turn Voice Roaming off to avoid charges from using other 
carrier’s networks. When your carrier’s network isn’t available, iPhone won’t have cellular (data 
or voice) service.
 •Turn Data Roaming on or off:  Data Roaming permits Internet access over a cellular data 
network when you’re in an area not covered by your carrier’s network. When you’re traveling, 
you can turn off Data Roaming to avoid roaming charges. See Phone settings
 on page 54.
 •Enable or disable 4G/LTE (varies by carrier):  Using 4G or LTE loads Internet data faster in some 
cases, but may decrease battery performance. If you’re making a lot of phone calls, you may 
want to turn 4G/LTE off to extend battery life. This option is not available in all areas. On 
iPhone 6 and iPhone 6 Plus, there are options for turning off 4G/LTE, selecting Voice & Data 
( VoLTE), or Data Only.
 •Voice & Data (some carriers):  Choose LTE to load data faster. Choose slower speeds to increase 
battery life.
Set whether cellular data is used for apps and services. 
Go to Settings > Cellular, then turn 
cellular data on or off for any app that can use cellular data. If a setting is off, iPhone uses only 
Wi-Fi for that service. The iTunes setting includes both iTunes Match and automatic downloads 
from the iTunes Store and the App Store. 
						

							 Appendix D    Safety, Handling, & Support 18 0
Sell or give away iPhone
Before you sell or give away your iPhone, be sure to erase all content and your personal 
information. If you’ve enabled Find My iPhone (see Find My iPhone
 on page 44), Activation Lock 
is on. You need to turn off Activation Lock before the new owner can activate iPhone under his 
or her own account.
Erase iPhone and remove Activation Lock. 
Go to Settings > General > Reset > Erase All Content 
and Settings.
See support.apple.com/kb/HT5661 .
Learn more, service, and support
Refer to the following resources to get more iPhone-related safety, software, and 
service information.
To learn about Do this
Using iPhone safely See Important safety information
 on page 17 2.
iPhone service and support, tips, forums, and Apple 
software downloads Go to www.apple.com/support/iphone
.
Service and support from your carrier Contact your carrier or go to your carrier’s website.
The latest information about iPhone Go to www.apple.com/iphone.
Managing your Apple ID accountGo to appleid.apple.com.
Using iCloud Go to help.apple.com/icloud.
Using iTunes
Open iTunes and choose Help > iTunes Help. For an 
online iTunes tutorial (may not be available in all 
areas), go to www.apple.com/support/itunes .
Using other Apple iOS apps Go to www.apple.com/support/ios.
Finding your iPhone serial number, IMEI, ICCID, or 
MEID You can find your iPhone serial number, International 
Mobile Equipment Identity (IMEI), ICCD, or Mobile 
Equipment Identifier (MEID) on the iPhone packaging. 
Or, on iPhone, choose Settings > General > About. For 
more information, go to 
support.apple.com/kb/ht4061 .
Obtaining warranty service First follow the advice in this guide. Then go to 
www.apple.com/support/iphone.
Viewing iPhone regulatory information
On iPhone, go to Settings > General > About > 
Legal > Regulatory.
Battery replacement service Go to 
apple.com/batteries/replacement-and-recycling/.
Using iPhone in an enterprise environment Go to www.apple.com/iphone/business to learn more 
about the enterprise features of iPhone, including 
Microsoft Exchange, IMAP, CalDAV, CardDAV, VPN, and 
more. 
FCC compliance statement
This device complies with part 15 of the FCC rules. Operation is subject to the following two 
conditions: (1) This device may not cause harmful interference, and (2) this device must accept 
any interference received, including interference that may cause undesired operation.