Apple Ipad Ios7 User Guide

							 Appendix D    Safety, Handling, & Support 131
Restart or reset iPad
If something isn’t working right, try restarting iPad, forcing an app to quit, or resetting iPad.
Restart iPad. Hold down the Sleep/Wake button until the red slider appears. Slide your finger 
across the slider to turn off iPad. To turn iPad back on, hold down the Sleep/Wake button until 
the Apple logo appears.
iPad may be low on power. Connect iPad to the USB power adapter to charge. See Charge and 
monitor the battery
 on page 35.
Force an app to quit. Hold down the Sleep/Wake button on top of iPad for a few seconds until a 
red slider appears, then hold down the Home button until the app closes.
If you can’t turn off iPad or if the problem continues, you may need to reset iPad. Do this only if 
you’re unable to restart iPad.
Reset iPad. Hold down the Sleep/Wake button and the Home button at the same time for at 
least ten seconds, until the Apple logo appears.
You can reset the word dictionary, network settings, home screen layout, and location warnings. 
You can also erase all of your content and settings.
Reset iPad settings
Reset iPad settings. Go to Settings > General > Reset, then choose an option:
 •Reset All Settings:  All your preferences and settings are reset.
 •Erase All Content and Settings:  Your information, and settings are removed. iPad cannot be used 
until it’s set up again.
 •Reset Network Settings:  When you reset network settings, previously used networks and VPN 
settings that weren’t installed by a configuration profile are removed. ( To remove VPN settings 
installed by a configuration profile, go to Settings > General > Profile, then select the profile 
and tap Remove. This also removes other settings or accounts provided by the profile.) Wi-Fi 
is turned off and then back on, disconnecting you from any network you’re on. The Wi-Fi and 
“Ask to Join Networks” settings remain turned on.
 •Reset Keyboard Dictionary:  You add words to the keyboard dictionary by rejecting words iPad 
suggests as you type. Resetting the keyboard dictionary erases all words you’ve added.
 •Reset Home Screen Layout:  Returns the built-in apps to their original layout on the 
Home screen.
 •Reset Location & Privacy:  Resets the location services and privacy settings to their 
factory defaults.
An app doesn’t fill the screen
Most apps for iPhone and iPod touch can be used with iPad, but they might not take advantage 
of the large screen. In this case, tap 
 to zoom in on the app. Tap  to return to the original size.
Check the App Store to see if there’s a version of the app that’s optimized for iPad, or a universal 
version that’s optimized for iPhone, iPod touch, and iPad. 
						

							 Appendix D    Safety, Handling, & Support 13 2
Onscreen keyboard doesn’t appear
If iPad is paired with a Bluetooth keyboard, the onscreen keyboard doesn’t appear. To make the 
onscreen keyboard appear, press the Eject key on a Bluetooth keyboard. You can also make the 
onscreen keyboard appear by moving the Bluetooth keyboard out of range or turning it off.
Get information about your iPad
See information about iPad. Go to Settings > General > About. The items you can view include:
 •Number of songs, videos, photos, and applications
 •Capacity and available storage space
 •iOS version
 •Model number
 •Serial number
 •Wi-Fi and Bluetooth addresses
 •Diagnostics & Usage and Legal (including legal notices, license, warranty, regulatory marks and 
RF exposure information)
To copy the serial number and other identifiers, touch and hold the identifier until Copy appears.
To help Apple improve products and services, iPad sends diagnostic and usage data. This data 
does not personally identify you, but may include location information.
View or turn off diagnostic information. Go to Settings > General > About > Diagnostics & Usage.
Usage information
View usage information. Go to Settings > General > Usage to:
 •View each app’s storage
 •View and manage iCloud storage
 •See the elapsed time since iPad has been charged
Disabled iPad
If iPad is disabled because you forgot your passcode or entered an incorrect passcode too many 
times, you can restore iPad from an iTunes or iCloud backup and reset the passcode. For more 
information, see Restore iPad
 on page 13 4 .
If you get a message in iTunes that your iPad is locked and you must enter a passcode, see 
support.apple.com/kb/HT1212.
VPN settings
A VPN (virtual private network) provides secure access over the Internet to private networks, 
such as the network at your organization. You may need to install a VPN app from the App Store 
that configures your iPad to access a network. Contact your system administrator for information 
about the app and settings you need. 
						

							 Appendix D    Safety, Handling, & Support 13 3
Profiles settings
Configuration profiles define settings for using iPad with corporate or school networks or 
accounts. You might be asked to install a configuration profile that was sent to you in an email, 
or one that is downloaded from a webpage. iPad asks for your permission to install the profile, 
and displays information about what it contains, when you open the file. You can see the profiles 
you have installed in Settings > General > Profiles. If you delete a profile, all of the settings, apps, 
and data associated with the profile are also deleted.
Back up iPad
You can use iCloud or iTunes to automatically back up iPad. If you choose to back up using 
iCloud, you can’t also use iTunes to automatically back up to your computer, but you can use 
iTunes to manually back up to your computer. iCloud backs up iPad daily over Wi-Fi, when it’s 
connected to a power source and is locked. The date and time of the last backup is listed at the 
bottom of the Storage & Backup screen. 
iCloud backs up your:
 •Purchased music, movies, TV shows, apps, and books
 •Photos and videos in your Camera Roll
 •iPad settings
 •App data
 •Home screen, folders, and app layout
 •Messages
 •Ringtones
Note:  Purchased content is not backed up in all areas.
Turn on iCloud backups. Go to Settings > iCloud, then log in with your Apple ID and password if 
required. Go to Storage & Backup, then turn on iCloud Backup. To turn on backups in iTunes, go 
to File > Devices > Back Up.
Back up immediately. Go to Settings > iCloud > Storage & Backup, then tap Back Up Now.
Encrypt your backup. iCloud backups are encrypted automatically so that your data is protected 
from unauthorized access both while it’s transmitted to your devices and when it’s stored in iCloud. 
If you’re using iTunes for your backup, select “Encrypt iPad backup” in the iTunes Summary pane.
Manage your backups. Go to Settings > iCloud > Storage & Backup, then tap Manage Storage. 
Tap the name of your iPad. You can manage which apps are backed up to iCloud, and remove 
existing backups. In iTunes, remove backups in iTunes Preferences.
View the devices being backed up. Go to Settings > iCloud > Storage & Backup > Manage Storage.
Stop iCloud backups. Go to Settings > iCloud > Storage & Backup, then turn off iCloud Backup.
Music not purchased in iTunes isn’t backed up in iCloud. Use iTunes to back up and restore that 
content. See Sync with iTunes
 on page 17 .
Important:  Backups for music, movies, or TV show purchases are not available in all countries. 
Previous purchases may not be restored if they are no longer in the iTunes Store, App Store, or 
iBooks Store. 
Purchased content and Photo Sharing content don’t count against your 5 GB of free iCloud storage.
For more information about backing up iPad, see support.apple.com/kb/HT5262. 
						

							 Appendix D    Safety, Handling, & Support 13 4
Update and restore iPad software
You can update iPad software in Settings, or by using iTunes. You can also erase iPad, and then 
use iCloud or iTunes to restore a backup.
Deleted data is no longer accessible through the iPad user interface, but it isn’t erased from iPad. 
For information about erasing all content and settings, see Restart or reset iPad
 on page 131.
Update iPad
You can update iPad software in Settings or by using iTunes. 
Update wirelessly on iPad. Go to Settings > General > Software Update. iPad checks for available 
software updates.
Update software in iTunes. iTunes checks for available software updates each time you sync iPad 
using iTunes. See Sync with iTunes
 on page 17 .
For more information about updating iPad software, see support.apple.com/kb/HT4623 .
Restore iPad
You can use iCloud or iTunes to restore iPad from a backup. 
Restore from an iCloud backup. Reset iPad to erase all settings and information. Sign in to 
iCloud and choose Restore from a Backup in the Setup Assistant. See Restart or reset iPad
 on 
page 131 .
Restore from an iTunes backup. Connect iPad to the computer you normally sync with, select 
iPad in the iTunes window, and click Restore in the Summary pane.
When the iPad software is restored, you can either set it up as a new iPad, or restore your music, 
videos, app data, and other content from a backup.
For more information about restoring iPad software, see support.apple.com/kb/HT1414.
Cellular settings
Use Cellular Data settings on iPad ( Wi-Fi + Cellular models) to activate cellular data service, turn 
cellular use on or off, or add a Personal Identification Number (PIN) to lock the SIM card. With 
some carriers, you can also change your data plan.
For the following options, go to Settings > Cellular Data and turn the options on or off, or follow 
the onscreen instructions.
Turn Cellular Data on or off. If Cellular Data is off, all data services will use only Wi-Fi—including 
email, web browsing, push notifications, and other services. If Cellular Data is on, carrier charges 
may be incurred. For example, using certain features and services that transfer data, such as 
Messages, could result in charges to your data plan.
Monitor and manage your cellular data network usage. Go to Settings > Cellular. You can see 
which apps use cellular data and turn off the option, if you want.
Turn LTE on or off. Turning on LTE loads data faster.
Turn Data Roaming on or off. Turning off Data Roaming avoids carrier charges when using a 
network provided by a different carrier. 
Set up Personal Hotspot. Personal Hotspot shares iPad’s Internet connection with your computer 
and other iOS devices. See Personal Hotspot
 on page 31 . 
						

							 Appendix D    Safety, Handling, & Support 13 5
Set whether cellular data is used for apps and services. Turn cellular data on or off for any app 
that can use cellular data. If a setting is off, iPad uses only Wi-Fi for that service. The iTunes setting 
includes both iTunes Match and automatic downloads from the iTunes Store and the App Store.
Activate, view, or change your cellular data account. Tap View Account, then follow the 
onscreen instructions.
Lock the SIM card. Locking the SIM card with a PIN means you need to enter the PIN to use a 
cellular connection on iPad.
Sound, music, and video
If iPad doesn’t have sound or if video doesn’t play, try these steps.
No sound
 •Make sure the iPad speaker isn’t covered.
 •Make sure the Side Switch isn’t set to silent. See Volume buttons and the Side Switch on 
page 11.
 •If you’re using a headset, unplug it, then plug it in again. Make sure you push the plug all the 
way in.
 •Make sure the volume isn’t turned all the way down.
 •Music on iPad might be paused. If you’re using a headset with a play button, try pressing the 
play button to resume playback. Or from the Home screen, tap Music, then tap 
.
 •Check to see if a volume limit is set. In Settings, go to Music > Volume Limit. 
 •If you’re using the line out port on the optional iPad Dock, make sure that you turn on the 
external speakers or stereo, and that they’re plugged in correctly and working properly. Use 
the volume controls on the the external speakers or stereo, not on iPad.
 •If you’re using an app that works with AirPlay, check to see if the AirPlay device you’re sending 
the sound to is turned on and the volume is turned up. If you want to hear sound through 
iPad’s speaker, tap 
 and select it from the list.
A song, video, or other item won’t play
The song, video, audiobook, or podcast may be encoded in a format that iPad doesn’t 
support. For information about the audio and video file formats iPad supports, go to 
www.apple.com/ipad/specs .
If a song or video in your iTunes library isn’t supported by iPad, you may be able to convert it to 
a format iPad supports. For example, you can use iTunes for Windows to convert nonprotected 
WMA files to a format iPad supports. For more information, open iTunes and choose Help > 
iTunes Help.
No video or sound when using AirPlay
To send video or audio to an AirPlay device such as an Apple TV, iPad and the AirPlay device 
must be connected to the same wireless network. If you don’t see the 
 button, iPad isn’t 
connected to the same Wi-Fi network as an AirPlay device, or the app you’re using doesn’t 
support AirPlay.
 •When sound or video is being sent to an AirPlay device, iPad doesn’t display video or play 
audio. To direct the content to iPad and disconnect iPad from the AirPlay device, tap 
 and 
select iPad in the list. 
						

							 Appendix D    Safety, Handling, & Support 13 6
 •Some apps play only audio over AirPlay. If video isn’t working, make sure that the app you’re 
using supports both audio and video.
 •If the Apple TV has been set up to require a passcode, you must enter it on iPad when asked, 
in order to use AirPlay.
 •Make sure the speakers on the AirPlay device are turned on and turned up. If you’re using an 
Apple TV, make sure the TV’s input source is set to Apple TV. Make sure the volume control on 
iPad is turned up.
 •When iPad is streaming with AirPlay, it must remain connected to the Wi-Fi network. If you 
take iPad out of range, playback stops.
 •Depending on the speed of your network, it may take 30 seconds or more for playback to 
begin when using AirPlay.
For more information about AirPlay, see support.apple.com/kb/HT4437 .
No image on TV or projector connected to iPad
When you connect iPad to a TV or projector using a USB cable, the attached display 
automatically mirrors the iPad screen. Some apps may support using the attached display as a 
second monitor. Check the app’s settings and documentation.
 •To view HD videos in high resolution, use the Apple Digital AV Adapter or a component   
video cable. 
 •Make sure the video cable is firmly connected at both ends, and that it’s a supported cable. 
If iPad is connected to an A/V switchbox or receiver, try connecting it directly to the TV or 
projector instead.
 •Make sure that your TV has the proper video input selected, such as HDMI or 
component video.
 •If no video appears, press the Home button, disconnect and reconnect the cable, and 
try again.
Sell or give away iPad?
Before you sell or give away your iPad, be sure to erase all content and your personal information. 
If you’ve enabled Find My iPad (see Find My iPad
 on page 35 ), Activation Lock is on. You need to 
turn off Activation Lock before the new owner can activate iPad under his or her own account. 
Erase iPad and remove Activation Lock. Go to Settings > General > Reset > Erase All Content 
and Settings.
See support.apple.com/kb/HT5661 .
Learning more, service, and support
Refer to the following resources to get more iPad-related safety, software, service, and 
support information.
To learn about Do this
Using iPad safely See Important safety information
 on page 12 8.
iPad service and support, tips, forums,  
and Apple software downloads Go to www.apple.com/support/ipad
.
The latest information about iPad Go to www.apple.com/ipad. 
						

							 Appendix D    Safety, Handling, & Support 13 7
To learn aboutDo this
Managing your Apple ID account Go to appleid.apple.com.
Using iCloud Go to help.apple.com/icloud.
Using iTunes Open iTunes and choose Help > iTunes Help. For an 
online iTunes tutorial (not available in all areas), go to 
www.apple.com/support/itunes.
Using other Apple iOS apps Go to www.apple.com/support/ios.
Obtaining warranty service First follow the advice in this guide. Then go to 
www.apple.com/support/ipad.
Viewing iPad regulatory information On iPad, go to Settings > General > About > Legal > 
Regulatory.
Battery replacement service Go to www.apple.com/batteries/replacements.html.
Using iPad in an enterprise environment Go to www.apple.com/ipad/business.
FCC compliance statement
This device complies with part 15 of the FCC rules. Operation is subject to the following two 
conditions: (1) This device may not cause harmful interference, and (2) this device must accept 
any interference received, including interference that may cause undesired operation.
Note:  This equipment has been tested and found to comply with the limits for a Class B digital 
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable 
protection against harmful interference in a residential installation. This equipment generates, 
uses, and can radiate radio frequency energy and, if not installed and used in accordance with 
the instructions, may cause harmful interference to radio communications. However, there is 
no guarantee that interference will not occur in a particular installation. If this equipment does 
cause harmful interference to radio or television reception, which can be determined by turning 
the equipment off and on, the user is encouraged to try to correct the interference by one or 
more of the following measures:
 •Reorient or relocate the receiving antenna.
 •Increase the separation between the equipment and receiver.
 •Connect the equipment to an outlet on a circuit different from that to which the receiver 
is connected.
 •Consult the dealer or an experienced radio/TV technician for help.
Important:  Changes or modifications to this product not authorized by Apple could void 
the electromagnetic compatibility (EMC) and wireless compliance and negate your authority 
to operate the product. This product has demonstrated compliance under conditions 
that included the use of compliant peripheral devices and shielded cables between system 
components. It is important that you use compliant peripheral devices and shielded cables 
between system components to reduce the possibility of causing interference to radios, 
televisions, and other electronic devices.
Canadian regulatory statement
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject 
to the following two conditions: (1) this device may not cause interference, and (2) this device 
must accept any interference, including interference that may cause undesired operation of 
the device. 
						

							 Appendix D    Safety, Handling, & Support 13 8
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils 
radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : (1) 
l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout 
brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre 
le fonctionnement.
CAN ICES-3 (B)/NMB-3(B)
Disposal and recycling information
Your iPad must be disposed of properly according to local laws and regulations. Because it 
contains a battery, iPad must be disposed of separately from household waste. When your iPad 
reaches its end of life, contact Apple or your local authorities to learn about recycling options.
Battery replacement:  The lithium-ion battery in iPad should be replaced only by Apple 
or an Apple Authorized Service Provider, and must be recycled or disposed of separately 
from household waste. For information about battery recycling and replacement, go 
to www.apple.com/batteries/replacements.html.
For information about Apple’s recycling program, go to www.apple.com/recycling .
Battery Charger Efficiency
Türkiye
Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur.
Taiwan Battery Statement
China Battery Statement
European Union—Disposal Information   
The symbol above means that according to local laws and regulations your product and/or its 
battery shall be disposed of separately from household waste. When this product reaches its 
end of life, take it to a collection point designated by local authorities. The separate collection 
and recycling of your product and/or its battery at the time of disposal will help conserve 
natural resources and ensure that it is recycled in a manner that protects human health and 
the environment. 
						

							 Appendix D    Safety, Handling, & Support 13 9
Brasil—Informações sobre descarte e reciclagem
O símbolo indica que este produto e/ou sua bateria não devem ser descartadas no lixo 
doméstico. Quando decidir descartar este produto e/ou sua bateria, faça-o de acordo com as 
leis e diretrizes ambientais locais. Para informações sobre o programa de reciclagem da Apple, 
pontos de coleta e telefone de informações, visite www.apple.com/br/environment.
Información sobre eliminación de residuos y reciclaje
El símbolo indica que este producto y/o su batería no debe desecharse con los residuos 
domésticos. Cuando decida desechar este producto y/o su batería, hágalo de conformidad 
con las leyes y directrices ambientales locales. Para obtener información sobre el programa de 
reciclaje de Apple, puntos de recolección para reciclaje, sustancias restringidas y otras iniciativas 
ambientales, visite www.apple.com/la/environment.
Apple and the environment
At Apple, we recognize our responsibility to minimize the environmental impacts of our 
operations and products. For more information, go to www.apple.com/environment. 
						

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019-2624/2014-03