Amanda Work Place Instructions Manual

Appendix C: Configuration Reference 173
tmo_dtmfThe amount of time Amanda waits after a DTMF digit before deciding the caller has fin-
ished the entry. (If the caller presses #, Amanda immediately recognizes this as the end 
of a DTMF entry.)
Number of tenths of seconds (from 1 to 255). The default is 12 (1.2 seconds).
The default appears in install.cfg as:
set tmo_dtmf 12
tmo_holdDetermines how long Amanda waits after a caller presses * to hold for an extension that 
is busy before trying to transfer...

174 Installing [email protected]
tmo_serialNumber of seconds to wait for a response from a peripheral device connected to one of 
Amanda’s serial ports.
When communicating with peripheral devices through a serial port, Amanda needs a 
timeout value so she doesnt wait forever for a response.
Number of seconds from 1 to 999. The default is 2.
The default appears in install.cfg as:
set tmo_serial 2
tmo_silenceThe maximum seconds of silence before Amanda decides that the caller or user is fin-
ished...

Appendix C: Configuration Reference 175
use_pvcControls whether Amanda uses the positive voice control feature available on the 
Rhetorex voice board.
True or False. The default is True.
When True, Amanda detects a human voice faster, but there is a greater chance of iden-
tifying an unanswered call as answered and ending her supervision of the call too soon.
When False, Amanda may take more time to detect an answer during supervised trans-
fers, but false answer detects are less likely.
See also...

176 Installing [email protected]
Fax Options
Configuration OptionDescription
fax_direct_connectThe string to send (after AT) to the fax modem to make it connect to a ringing tele-
phone, play the CNG tone, and send the fax. Use a maximum of 20 characters. This op-
tion defaults to H1O0 which some Zoom modems require.
NOTE:
The value of H1O0 contains four distinct characters:  alphabetic H, numeric one, alpha-
betic O, and numeric zero.
The default appears in install.cfg as:
set fax_direct_connect H1O0...

Appendix C: Configuration Reference 177
fax_logUse this option to log data about files (not messages) that are faxed. Amanda creates a 
log file in the C:\AMANDA directory and logs: 
 The names of the files that were faxed 
 The telephone numbers to which the files were sent
By default, no filename is used and no log is written. Use a maximum of 20 characters. 
We recommend using FAX.LOG.
The default appears in install.cfg as:
set fax_log 
fax_max_retriesDefines the maximum number of times, after the...

178 Installing [email protected]
fax_send_speedThe maximum speed that Amanda uses to send faxes. 
The value can be 0, 1, 3. Use 0 for 2400, 1 for 4800, and 3 for 9600 bps. Normally 
a value of 3 works for 486 CPUs at 25MHz or higher (and is the default), but it depends 
on your computer.
If you experience data loss on your faxes, lower this setting.
The default appears in install.cfg as:
set fax_send_speed 3
fax_start_charControls whether the system waits for the start character or not.
True or False....

Appendix C: Configuration Reference 179
Hot Box Options
Configuration OptionDescription
hot_boxDefines the mailboxes to which Amanda goes when she detects special PCPM tones. 
You can have up to 24 hot_boxes. For example, you can configure a hot_box to detect 
connections from TDD machines for deaf communications. 
In most cases, only one hot_box is defined to detect fax tones and the remainder are un-
used. 
You provide a mailbox next to the corresponding PCPM code (13 to 36). The default 
mailbox is...

180 Installing [email protected]
Per Port Options
Configuration OptionDescription
box_grtDetermines what greeting the caller hears first. This is set per Amanda telephone port by 
assigning a mailbox to the port. Greeting 1 for that mailbox is the greeting that the caller 
hears. By default, all ports are assigned 990, the Company Greeting mailbox.
The defaults appear in install.cfg as:
set box_grt 990 n 
where 990 is a mailbox and
where n is a port number from 1 to 24.
box_idxSets the mailbox for the...

Appendix C: Configuration Reference 181
n_ringsSets the number of rings that Amanda waits before answering a call on a given port. To 
have port 7 answer after the second ring use 
n_rings 2 
for port 7. This is useful for 
those telephone switching systems that do not allow incoming lines to ring in a station 
hunt group or do not provide delayed ringing. Also, it may be used to set up backup an-
swering for a secondary attendant operation. 
The rings range from 0 to 9.
NOTE:
There is a side-effect....

182 Installing [email protected]
serial_port1
serial_port2
serial_port3
serial_port4To communicate with peripheral devices connected to COM/RS232 ports, Amanda 
needs to know which ports are connected. 
This option matches the serial ports as Amanda knows them (called the logical serial 
ports) to the actual COM1, COM2, COM3, and COM4 ports on the computer (called 
the physical serial ports). 
Possible values are 0 through 4. The default is 0, which means that the port is not con-
nected.
Only after this...