Amanda Work Place Instructions Manual

Chapter 11: Programming Amanda 123
Troubleshooting
Check for the following mistakes:
1. Did you start the string of tokens without @ when you wanted Amanda to perform a 
hookflash or PCPM?
2. Did you start the string of tokens with @ when Amanda should NOT perform a hook-
flash or PCPM?
3. If the tokens are in an Extension field, did you forget that both Do Not Disturb and 
Call Screening must be OFF?
4. Did you check the trace file for information about what went wrong?
T
IP:Remember that when a string...

124 Installing [email protected] 

Chapter 12:
Programming Examples
System Paging of a User for Special Callers
This example illustrates inter-mixing tokens with Amanda’s standard call processing.
Application
This application creates a special mailbox (for example, 611) for family, friends, or special 
customers. When callers access this mailbox, Amanda pages you over the telephone 
paging system in your office. After letting you know that you have an important call, 
Amanda transfers that call to your extension through a “backdoor” even...

126 Installing [email protected]
Result
The final result might be:
33*P(G1)%XG(6111)
where G1 for the current mailbox has the “important call for David” recording and 
mailbox 6111 transfers the call to the extension 111 by having 111 in its Extension field 
with Do Not Disturb set to OFF and its Lock ON.
Switching and Maintaining Languages
This example illustrates how you can completely over-ride Amanda’s standard processing.
Amanda has the ability to support multiple languages simultaneously on any...

Chapter 12: Programming Examples 127
This now gives your callers the option to hear their instructions in the language of their 
choice (realize that you can have additional language selections as additional menu 
choices). However, after the caller selects Spanish by pressing 1, when they access a 
mailbox, Amanda still says in English, “Please hold while I try that extension.” We have 
changed which language instructions a caller hears, but we still have not changed which 
language system prompts the...

128 Installing [email protected]
Another Consideration
This works for most situations. However, there is one final consideration. What happens if 
the caller enters an invalid extension or choice? By definition, an invalid mailbox has no 
Done Chain. As a result, Amanda defaults to using the Done Chain of the Company 
Greeting mailbox on that port. 
The following diagram illustrates this:
The result is that a caller, who has selected Spanish and entered an invalid mailbox, 
eventually ends up at the...

Chapter 12: Programming Examples 129
box between the Company Greeting mailbox (990) and the Instruction mailbox (991) 
as follows:
This configuration now changes Amanda’s standard processing and keeps the caller 
connected to the correct language Instruction mailbox. It works because whenever a new 
call is answered, Amanda initializes the %S tokens to  (the empty string). Therefore, if 
the caller never presses 1 for Spanish, then %S1 is never set to the value SPANISH and 
control is always passed on to...

130 Installing [email protected]
11111
22222
33333
12345
SHIPDATE - An ASCII text file where each line contains an order number and its ship 
date separated by a comma (one per line), for example:
11111,06301994
22222,07011994
33333,07061994
12345,07121994
Translating to Amanda’s Tokens:
1. To ask the caller for an order number, use R(G1,%S1,20) where Greeting 1 has the 
recording “Please enter the five-digit order number now.” After the caller enters the 
order number, Amanda can perform some additional...

Chapter 12: Programming Examples 131
One-call and Two-call Faxbacks
You can use fax files and the token programming language to perform one-call and two-
call faxbacks. Most of this functionality is preconfigured for you inside Amanda using 
specific mailboxes.
A one-call faxback is a call from a fax machine so that a document can be faxed to the 
caller at that fax machine. Unless you have a toll-free telephone line, the faxing is at the 
caller’s expense.
A two-call faxback requires two calls. Someone...

132 Installing [email protected]
The following example assumes that you have three documents and uses only four 
mailboxes. The documents are named TECH1, TECH2, and TECH3 to represent technical 
reports #1 through #3. They are stored in C:\FAX. It uses mailboxes 92000 to 92003, but 
you can use any mailboxes.
Mailbox 92000 contains the menu. It should have the following settings and greetings:
Extension Field: blank
DND: ON
Store Messages: NO
Greeting 1: If you are calling from your fax machine, please...