Amanda Work Place Instructions Manual

Appendix C:
Configuration Reference
General Options
Configuration OptionDescription
abbreviate_datesControls how Amanda says the date for a message dated today or yesterday.
True or False. The default is True.
When True, Amanda says “today” or “yesterday” instead of the actual date, for example, 
“November 27
th, 1996.”
When False, Amanda says only the actual date, such as “November 27th, 1996.”
The default appears in install.cfg as:
set abbreviate_dates true
abbreviate_greetingAllows you to shorten the...

154 Installing [email protected]
active_holdWhen the extension is busy, the caller can hold for the called party—actively or inactive-
ly.
True or False. The default is True.
When True, Amanda is set up for active hold. The caller must continually indicate that 
he wants to remain on hold. Failure to continue to press * when prompted indicates that 
the caller is no longer interested in holding. If he doesn’t enter another extension, he is 
asked for a message. Active hold is best for 800 numbers,...

Appendix C: Configuration Reference 155
ati_modeAllows Amanda to be used with a Rhetorex x000 board and an ATI board. An ATI board 
requires a version 7.x Rhetorex driver.
True or False. The default is false.
When True, Amanda makes the connections needed for the ATI board. 
When False, Amanda does not make the ATI connections.
The default appears in install.cfg as:
set ati_mode false
C
AUTION:RTNI-xATI voice boards cannot detect rotary. If you use an RTNI-xATI voice 
board, you must leave the rotary...

156 Installing [email protected]
busycyclesMinimum number of non-ringback cycles necessary before the Rhetorex driver notifies 
Amanda that the extension is busy.
The default is 2 cycles. The range is 0 to 20. 0 means do not change the current Rhetorex 
setting (which is also 2 cycles).
The default appears in install.cfg as:
set busycycles 2
ca_fileThe file (in the C:\AMANDA directory) which stores call accounting (SMDR) data that 
comes from the port in ca_port. The data is collected from the telephone...

Appendix C: Configuration Reference 157
connect_toneWhen an answer is detected and Amanda is not identifying the called party for the cur-
rent mailbox, this option determines whether Amanda plays a beep. (The mailbox’s ID 
Call? field is set to NO.)
True or False. The default is True.
When True, Amanda plays the beep.
When False, there is no beep.
The default appears in install.cfg as:
set connect_tone true
create_lockedControls whether or not new mailboxes are locked when the mailbox template (usually...

158 Installing [email protected]
dl_pickup_on_ringWhen an inbound ring is detected and Amanda goes off-hook, this option determines 
whether Amanda dials the code specified by the dl_pickup parameter in the 1001.PBX 
file or the current dial codes file for that port.
True or False. The default is False.
When True, Amanda dials the code.
When False, Amanda does not dial the code.
The default appears in install.cfg as:
set dl_pickup_on_ring false
General Options (Continued)
Configuration OptionDescription 

Appendix C: Configuration Reference 159
dtmf_action
dtmf_busy
dtmf_dnd
dtmf_ring
dtmf_xfer
tmo_xferThe dtmf_action, dtmf_busy, dtmf_dnd, dtmf_ring, dtmf_xfer, and tmo_xfer, options are 
required only for telephone switching systems, such as Comdial DXP and Panasonic 
KXT-D, that can send DTMF tones in place of PCPM tones. 
For Comdial DXP, The Amanda Company recommends dtmf_action=1, dtmf_busy=2, 
dtmf_dnd=3, and dtmf_xfer=1. (It sends nothing for a ring—dtmf_ring=.) 
tmo_xfer=50 and tmo_rna=25 have been...

160 Installing [email protected]
dtmf_before_ringControls whether Amanda clears the voice board’s DTMF buffer when a ring is detected. 
Clearing the buffer gets rid of digits left over from a previous call.
True or False. The default is False.
When True, the buffer is not cleared. Make sure the telephone switching system can send 
DTMF before a ring prior to changing this to True.
When False, Amanda clears the buffer when a ring is detected. You must use False for 
Rhetorex 2132 and 4132 because they...

Appendix C: Configuration Reference 161
dtmf_gateVerifies that the caller is still on the line before transferring him to the operator. This ap-
plies only if the mailbox (usually the operator) specified in the Done Chain for the Call-
er Instructions mailbox has Do Not Disturb turned off.
True or False. The default is False.
When True, Amanda verifies that the caller is still on the line after playing the Caller In-
structions and not hearing any DTMF. Amanda asks the caller to “Say ‘yes’ at the tone”...

162 Installing [email protected]
future_deliverySpecifies the mailbox that stores messages to be delivered in the future. This mailbox 
must be able to store messages.
The default is 995, but you can use any valid mailbox. -1 means no mailbox has been 
assigned. 
The default appears in install.cfg as:
set future_delivery 995
gain_loudControls the volume of the custom busy message.
Number. The range is from -8 to 8 and the default is 0.
The default appears in install.cfg as:
set gain_loud 0
gain_normThe...