Amanda Work Group Norstar Work Place Instructions Manual

							Chapter 2: Getting Started13
Changing the Password
You should change Amanda’s password on a regular basis.
To change Amanda’s password:
1. Shut down Amanda using the steps in “Shutting Amanda Down” above.
2. Change to the AMANDA directory—unless you are there already. At the DOS 
prompt, type:
CD C:\AMANDA
Then press Enter.
3. Now that the DOS prompt reads C:\AMANDA, type:
setup
Then press Enter.
The Work.Place Configuration Utility menu appears.
4. Press 4 for System Configuration Options.
(Or, select System Configuration Options and press Enter.)
The System Configuration menu appears.
5. Press G for General Configuration.
The General Configuration menu appears.
6. Press P for Password.
The Password screen appears at the top.
7. Type a new password using up to eight characters; then press Enter. 
Remember that the password is case sensitive.
8. Press F10 to save the new password.
9. Press Y to exit the screen.
10. Press Esc repeatedly to exit the Setup utility. 
						

							14 Administering [email protected] 
						

							Chapter 3:
Monitoring Amanda
Using the Main Screen
Amanda’s main screen, Figure 1-1, displays when Amanda completes startup. Using the 
menu commands on this screen, you can add and delete mailboxes and change each user’s 
options (Users command), or create, run, and print reports (Reports command). The main 
screen also displays Amanda system information.
The Main Screen
UsersReportsShutdownFilecopyDate/TimeMain
The Amanda Company’s
[email protected]
Call Processing System
Version 3.16/3.04
Port Mailbox Status Calls Last CPU Free: 97%
Users: 25
Space: 21:42 80%
1/A IDLE 0 NEVERCalls: 0
2/A IDLE 0 NEVERBusy Count: 0
3/A IDLE 0 NEVERNotify
4/A IDLE 0 NEVERAt NEVER
Time: 10/04/97 17:43:29
Started: 10/04/97 07:45:12
Shutdown: 03/11/97 01:30
Faxes: 1:  Idle
Menu Bar
The top line is called the menu bar. It lists the following menu commands:
Users Alt+U accesses the Users screen, where you create and modify 
mailboxes.
Reports Alt+R accesses the Reports screen, where you create and modify 
reports.
Shutdown Alt+S shuts down Amanda. 
						

							16 Administering [email protected]
Filecopy Alt+F allows you to copy a file (for example to copy 
C:\AMANDA\TRACE.OUT to a diskette).
Date/Time Alt+D allows you to change the system date and time.
General Information
Amanda displays general system information below the Main screen’s menu bar and along 
the right edge of the screen.
Amanda shows the current activity of each port in columns at the left of the screen.
VersionThe current version of Amanda followed by the current version of the 
driver. (Version 2.11/304 means you are running Aman-
[email protected] Version 3.16 with voice driver version 3.04.)
CPU FreeThe percentage of CPU idle time. This fluctuates and is heavily depen-
dent on the kind of CPU as well as the activity of the voice ports, the 
modem, and the serial ports.
Users The total number of mailboxes currently defined.
Space The amount of free disk space still available for message storage, in 
both hours of recording time and percentage of total disk space.
Calls The total number of answered calls since the last start-up.
Notify Displays the notification that Amanda is performing or the word 
NEVER if there is no pending notification.
TimeThe current time (in the 24-hour format).
Started The time at which Amanda was last started.
Shutdown The next time Amanda is scheduled to shut down automatically. Shut-
downs may be scheduled every day, once a week, or never as defined 
by Amanda’s system configuration options.
FaxesThe fax status. Usually you see a number for each fax modem (1–4) 
and the status Idle, Send, or Receive (depending on whether the fax 
is waiting, sending data, or receiving data). If this field is blank, the 
configuration options for your fax modem are not accurate.
Port The number of each port, followed by a letter indicating the mode that 
port is in: A (answer) or N (notification) mode.
MailboxThe current mailbox being accessed on that port, or the last mailbox ac-
cessed if the port is now IDLE.
StatusThe current activity on that port. These include:
ANSWERThe PCPM tone indicates that there was an answer
BUSYThe PCPM tone indicates that the extension is busy
CHAINProcessing a Done, Busy, or RNA chain
DIALDialing 
						

							Chapter 3: Monitoring Amanda17
Avoiding Security Problems
To avoid security problems, always return to the Main screen after managing mailboxes 
and so forth. From other screens, non-authorized personnel can change and perhaps 
damage the system.
Resetting Ports
You can reset individual ports on the Amanda system without shutting down the system. 
Resetting a port forces a hangup and changes the port’s status to IDLE.
 C
AUTION:Anyone using the specified port being reset will be disconnected with-
out warning.
ERRORThe PCPM tone indicates that there was an error
EXECUTEProcessing a mailbox
FATALFatal error occurred and port is reset to IDLE.
FINDUsing the employee directory
GREETINGPlaying the greeting
HANGUPProcessing a hang up
HOLDHas the caller on hold
IDLENot processing a call
LOGINProcessing a user who has logged on to hear mes-
sages
MAILDelivering messages.
MENU:1–8Menu command selected from top level menu
MENU:TOPMenu level for the user
NOTIFYProcessing notification record. 
PCPMReceiving a PCPM tone
RECORDINGRecording a message or greeting
RINGListening to a ring
RNAThe PCPM tone indicates that there was no answer
SENDSending a message
CallsThe total number of calls made or answered on that port
LastThe last time the port started activity or went off-hook 
						

							18 Administering [email protected]
To  r e s e t  a  p o r t :
1. Press Ctrl+Home.
2. Press Alt+P.
3. Type the two-digit port number. Port 1 is 01, port 08 is 08, and so forth.
Tracing Port Activity
For new installations (and updated installation in which AMANDA.BAT is replaced), you 
create trace files every time you restart Amanda. The C:\AMANDA.BAT file creates the 
trace file, C:\AMANDA\TRACE.OUT. It also stores your last three trace files as 
TRACE1.OUT, TRACE2.OUT, and TRACE3.OUT, all in the C:\AMANDA directory.
This allows the installer or administrator to:
 Check on the results of configuration changes
 Have trace information available if he needs to call Amanda Company customer 
support for assistance
The trace files are restricted in size (/s1300) to 1300 kilobytes (1.3 MB). This keeps the 
files manageable, and allows the trace files to be copied to a standard 3.5-inch floppy disk. 
N
OTE:Because of this size limitation, when the trace file reaches its maximum 
size, it deletes the initial entries. Therefore, the trace file stores only the 
last 1300 kilobytes of trace information. If the Amanda system is sched-
uled for a nightly automatic shutdown, you will have an automatic back-
up of the last three days’ trace files and insure that the trace files are 
written to disk. Otherwise, if the system is crashing, a trace file could be 
lost in the crash.
Resetting the Date and Time
You can reset the Amanda’s date and time.
To reset the date and time:
1. From the Main screen, press Alt+D.
The password dialog box appears.
2. Type the password. (The default is AMandA with only the first two and the last letter 
capitalized.) 
						

							Chapter 3: Monitoring Amanda19
3. The System Date/Time screen appears.
Type a new date in the Date field using the format displayed on the screen. Then press 
Enter.
4. Type a new time in the Time field using the format displayed on the screen. Then 
press Enter.
Copying Files
You can copy files without shutting down Amanda. You can copy files from one location 
on the system to another or copy files to or from a floppy disk.
To copy a file:
1. From the Main screen, press Alt+F.
The password dialog box appears.
2. Type the password. (The default is AMandA with only the first two and the last letter 
capitalized.)
The Copy a File screen appears.
3. Type the complete path to the file to be created in the Copy From field then press 
Enter.
4. Type the complete path to the file to be copied in the Copy To field then press Enter.System Date/Time
Date: 01/11/1997
Time:  18:22:51
Copy a file
Copy To:
Copy From: 
						

							20 Administering [email protected] 
						

							Chapter 4:
Recording the Greetings
Calling Amanda
To perform the procedures in this chapter you need to use a telephone. 
To record the greetings that callers will hear when they call, you must first:
 Dial Amanda’s extension
 Log into the mailbox for which a greeting is to be recorded
The following examples use mailbox 990 (for recording the Company Greeting). You use 
mailbox 991 to record the Caller Instructions, and so forth.
You access Amanda differently depending on the integration used by your telephone 
switching system. Depending on the level of integration provided by your telephone 
switching system, Amanda automatically logs on to the mailbox for the extension you are 
using and asks for the security code.
When you are calling mailbox 990 or another mailbox for which there is no extension, use 
the following procedure. (This is also the procedure for accessing your personal mailbox 
when you are not at your extension.)
To call Amanda (with integration):
1. Dial Amanda’s call/hunt group pilot number.
Amanda automatically logs on to the mailbox for the extension you are using. You are 
prompted: “Enter your Security Code, finish by pressing #.” 
2. Enter the security code for mailbox 990 and press #. (The default security code for 
mailbox 990 is 990.)
Because the security code is not correct for the mailbox into which Amanda automat-
ically logged you, you are prompted: “That Security Code is invalid. Enter your mail-
box number.” Amanda waits for another mailbox.
3. Enter mailbox 990 and press #.
Amanda now accepts the security code.
To call Amanda (without integration):
1. Dial Amanda’s pilot number.
2. After Amanda answers, press *. 
						

							22 Administering [email protected]
3. Enter mailbox 990 and press #.
4. Enter the security code for mailbox 990 and press #. (The default security code is 
990.)
Recording the Company Greeting
Unless you change the configuration, this is Greeting 1 for mailbox 990, known as the 
Company Greeting mailbox. The default security code for this mailbox is 990. You should 
change the security code to something else as soon as possible. You might record more 
than one initial greeting because you can have a greeting for all ports, greetings for groups 
of ports, or a greeting per port. See Installing [email protected] for more information 
about having a greeting per port or contact your Amanda marketing partner or solution 
provider.
See “Appendix A: Setup Sheets” on page 93 for greeting worksheets.
To record the initial or company greeting:
1. Dial Amanda’s extension and identify yourself as mailbox 990 or whatever mailbox is 
the equivalent of the Company Greeting mailbox. 
You should hear Amanda play the top level menu.
2. Press 2 to change the greeting.
3. Press 1 to select Greeting 1.
4. Press 2 to record the greeting. 
5. Press # as soon as you finish speaking.
6. After any recording, you can:
 Review the recording by pressing 1.
 Rerecord by pressing 2.
 Add to the end of the recording by pressing 3.
 Cancel the recording by pressing 4.
7. Save the recording by pressing 9.
8. To finish, hang up.
N
OTE:By default, the Extension field for mailbox 999 contains only an H token, 
which causes Amanda to immediately disconnect the port. Therefore, di-
aling 999#, especially on older telephone switching systems, makes the 
port available for the next user or incoming call more quickly than just a 
hang up.