Amanda Work Group Norstar Work Place Instructions Manual
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Index 113 editing files 88 notification templates 87 VMB.DAT 87 emergency lists notification 64 employee directory 29, 31, 39, 44 employee directory mailbox defined 106 empty strings defined 106 Enabled notification record field 57 scheduling field 70 Enabled field notification records 52 enabling notification records 57 scheduling records 70 end user support 9 ending times notification 57 ERROR 17 errorlevel defined 106 examples notification records 59 report 74 EXECUTE 17 execution error defined 106 exitcode defined 106 Extension scheduling field 70 Extension field 44 scheduling 70 F FATAL 17 Faxes 16 faxing files 19 fields Auto screen 70 changing settings 35 Notify screen 57 numbering for reports 75 files backing up Amanda 85 copying 19 displaying 90, 91 editing 88 faxing 19 restoring Amanda 85 searching for strings 87 tracing 87 viewing 90, 91 FIND 17 flash time defined 106 flash-hook defined 106 floppy disk drive defined 106 From and To notification record field 57 G general mailbox 45 general protection fault defined 106 glare defined 106 GREETING 17 Greeting scheduling field 70 greetings caller instructions 28 changing automatically 23, 71 company 22, 93 employee directory 32 locking 46 maximum length 46 recording 22 samples for mailbox 990 23 samples for mailbox 991 29 scheduling 70 Grep utility 87 GREP.EXE 87 Groups Users screen 35 groups notification 64 Guests 46 H Hang up Mailbox 22 HANGUP 17 hangup supervision defined 105 hard disk defined 107 hard drive defined 107 hearing system status 82 Help F1 35 history installation 91 HISTORY.BAT 91 HOLD 17 holidays scheduling greetings 28 home calling 62 hookflash defined 107 I I command-line options 11 ID Call? 46 identifying called party 46 IDLE 17 inband signaling defined 107 information system 1 informational mailboxes 3, 35, 41 informational mailbox defined 107 installation support 9 installing history 91 instructions 94 setup sheets 95 integer defined 107 Integration Helper defined 107 integration timeout defined 107 Interactive Voice Response See IVR international sales 9 international support 9 IVR defined 107 J JOVE utility 88 JOVE.EXE 88 jumper pins defined 107 K KSU extension table 40 L Last 17 length busy message 46 greetings 46 messages 45 Less utility 90 LESS.EXE 90 lights message 49 List Comment defined 107 List Del utility 86 LIST_DEL.EXE 86
114 Administering [email protected] listening system status 82 locking busy message 46 Do Not Disturb 45 greetings 46 mailboxes 80 Screen Calls? 45 User fields 45 LOGIN 17 login time total 48 Logins 48 defined 108 logins totals 48 Logons defined 108 long pause defined 108 M MAIL 17 Mailbox 16 mailbox defined 108 general 45 mailbox 999 22 computer use of 83 telephone use of 79 mailbox checklist 97 Mailbox Processing diagram 7 mailboxes 411 31, 39, 44 990 2, 22, 23, 93 991 3, 28, 29, 94 997 36 997 and Norstar 36 copying 42 creating automatically 40 creating from another mailbox 42 creating from template 38 creation date and time 47 default values 36 defined 110 deleting 43, 85 description 2 displaying 43 extensions 3 fields 44 informational 3, 41 kinds of 2 locking 80 modifying 42 numbering fields for reports 75 personal 38 process control 2 processing 6, 29 read-only 81 resetting 81 setup sheets 100 statistical information 35 statistics 48 table 43 template for 36 total logins 48 total notifies 48 total times processed 48 total transfers 48 unlocking 80 mailing lists deleting 86 system-wide 82 Main screen accessing 11 Amanda 15 Calls 16 CPU usage 16 Faxes 16 general information 16 Mailbox 16 menu bar 15 Notify 16 Port 16 port status 16 security 17 Shutdown 16 Space 16 Started 16 Time 16 Users 16 version 16 making active notification records 57 scheduling records 70 making inactive notification records 57 scheduling records 70 managing reports 74 Max Times notification record field 57 maximum messages 47 time of busy message 46 time per greeting 46 time per message 45 times notification performed 57 Maximum Rings 45 MENU 1-8 17 TOP 17 menu bar Auto screen 67 defined 108 Main screen 15 Reports screen 76 Users Screen 34 menu options creating 47 Menus 47 Users screen 34 menus setup sheets 96 system administrator 79 message lights 49, 59 notification 54 Message Volume 45 messages dates and times 46 displaying mailbox statistics 86 maximum at one time 47 maximum length 45 reporting mailbox statistics 86 storing 45 total since creations 47 volume 45 Messages Current 47 Messages Maximum 47 Messages Total 47 messaging center 1 Method notification record field 57 MF defined 108 minutes before notification 57 between notification 57 between scheduled changes 70 modified_call_screening 45 modifying mailboxes 42, 47 notification record templates 55 notification records 55 pager telephone number for no- tification 59 scheduling records 69 Variable field for notification 59 monitored transfer defined 108 MsgList utility 86 MSGLIST.EXE 86
Index 115 MTWTFSS notification record fields 57 scheduling fields 70 N Name and Extension recording 47 Name/Ext? 47 Next Change scheduling field 70 non-empty strings defined 108 normal notification 53 Norstar mailbox template 36 notification active 57 activity 16 changing notification record templates 55 changing notification records 55 changing pager telephone num- ber 59 changing Variable field 59 comments 57 creating notification record templates 51, 52 creating notification records 51, 52, 54 days of week 57 dedicated 49 disabling 57, 58 disk 57 disk space 57, 83 emergency lists 64 Enabled field 52 examples of 59 groups 64 inactive 57 message lights 54 minutes before 57 minutes between 57 normal 57 number of times 57 pager 60 pager relayed telephone num- ber 61 pickup 57 records needed 50 relay 57 relay page 61 restricted 50 roving 49 stopping 57, 58 system administrator 83 telephone number 53, 57 templates 52 testing record 57 times 57 Token Programming Language 57 total successful 48 types of 57 urgent 57 variable 57 Variable field 52 voice 60 notification records example 59 setup sheets 101 notification template defined 108 notification templates editing 87 Notifies 48 notifies total 48 NOTIFY 17 Notify 16 Notify After notification record field 57 Notify Screen description 51 moving around 51 Notify screen Continue Every 57 displaying 51 Enabled 57 From and To 57 Max Times 57 menu bar 51 Method 57 MTWTFSS 57 notification record fields 57 Notify After 57 Title 57 Type 57 Variable 57 null defined 108 numbering fields reports 75 O off-duty attendant 1 on-hook defined 108 operations performed at shutdown 91 options, command-line 11 ordering columns in reports 75 P P command-line options 12 page numbers reports 73 pager calling 60, 61 notification 60 notification with telephone number 61 pagers 49 notification 53 password 33 Amanda 13 PCPM 17 defined 108 personal mailboxes 38 personal mailing lists deleting 86 phantom call defined 104 pickup notification 54 Port 16 ports defined 104, 108 message lights 49 resetting 17 status 16 tracing activity 18 preferences user 37 primary attendant 1 process control mailboxes 2 processing calls 4 mailboxes 6 prompt files defined 108 Q questionnaire user 37 R read-only mailboxes 81 recording 17 caller instructions 28 company greeting 22 greeting for employee directory 32 Name and Extension recording 47 system announcements 79 records notification setup sheets 101
116 Administering [email protected] reference mailbox fields 44 reinstalling history 91 relay notification 53 reorder tone defined 108 report templates creating 74 reporting message statistics 86 Reports MSGLIST.EXE 86 reports changing column order 75 changing column widths 75 creating 74 customized 73 example 74 managing 74 numbering fields 75 page numbers 73 Reports Screen statistical information 47 Reports screen display 76 menu bar 76 User Information 76 reset time totals 48 resetting dates 18 mailboxes 81 ports 17 system date 83 system time 83 times 18 Restarting Amanda 11 restoring Amanda files 85 Restrict To scheduling fields 70 restricted notification 50 reviewing system status 82 RING 17 ring no answer scheduling 70 ring voltage defined 108 ringing Ring No Answer 45 Rings scheduling field 70 RJ-11 defined 103 RJ-14 defined 103 RJ-XX defined 103 RNA 17 RNA Chain 47 roving notification 49 running Setup 13 S S command-line options 12 sales dealers 9 distribution 9 international 9 sample greetings mailbox 990 23 mailbox 991 29 sampling rate defined 108 Saved 47 saving mailboxes 47 scheduling active 70 creating 66 creating records 68 days of week 70 defining 66 description 65 disabling 70 Extension field 70 greeting changes 23, 71 greetings 70 holiday greetings 28 inactive 70 minutes before repeating changes 70 ring no answer 70 Screen Calls? 70 starting dates 70 stopping 70 testing record 70 testing records 66 time between changes 70 times 70 scheduling records changing 69 modifying 69 Screen Calls? 45 locking 45 scheduling 70 searching files 87 secondary attendant 1 security Main screen 17 Security Code 44 security code default 28 Selected Record’s Fields Auto screen 67 SEND 17 service 9 Setup 13 setup sheets 95, 100, 101 menus 96 Shutdown 16 shutdown 81 shutdown operations 91 SHUTDOWN.BAT 91 shutting down Amanda 12, 81 operations 91 SMDI defined 108 SMDR defined 109 Space 16 Started 16 starting Amanda 11 starting dates scheduling 70 starting times notification 57 scheduling 70 Start-up, system 11 Statistics Users screen 35 statistics mailboxes 48 Statistics Started 48 Status 16 status bar Users screen 35 status bars defined 109 stopping notification records 57, 58 scheduling records 70 Store Messages? 45 storing messages 45 strings defined 109 searching files 87
Index 117 substrings defined 109 supervised transfer defined 109 support 9 end user 9 installation 9 international 9 system administration 9 Token Programming Language 10 system busy message 46 date and time 83 voice processing 1 system administration support 9 System Administrator deleting lists 86 system administrator mailbox 999 79, 83 menu options 79 notification 83 system announcements deleting 80 recording 79 system integration patterns defined 109 system status listening 82 system-wide mailing lists 82 T T command-line options 12 Tail utility 91 TAIL.EXE 91 taskbar defined 109 telephone number for notification 53, 57 telephones number for pager 61 templates 997 and Norstar 36 creating notification 52 creating notification records from 54 notification records 52 testing notification records 57 scheduling records 66, 70 Time 16 time before notifications 57 between greeting and next ac- tion 47 between notifications 57 between scheduled changes 70 busy message maximum 46 greeting maximum 46 last reset of totals 48 message maximum 45 timed break recall defined 109 times between scheduled changes 70 message 46 notification 57 number of notifications 57 resetting 18 resetting system 83 scheduling 70 Title notification record field 57 token defined 109 Token Programming Language notification 57 support 10 Tokens Token Programming Language 44 tokens token programming language 3 tone patterns defined 109 toolbars defined 109 totals connection time 48 current messages 47 last reset time 48 login time 48 logins 48 messages 47 messages at one time 47 notification 48 times mailbox processed 48 transfers 48 trace defined 109 trace files copying 19 trace mode 11 tracing files 87 port activity 18 trademarks ii transfer dia ltone defined 110 Transfers 48 transfers total per mailbox 48 turnkey system defined 110 Type notification record field 57 U uninstalling history 91 unlocking mailboxes 80 unsupervised transfer defined 104 updating mailboxes 42, 47 notification record templates 55 notification records 55 pager telephone number for no- tification 59 Variable field for notification 59 urgent notification 54 User fields 44 User Information Auto screen 67 Reports screen 76 Users screen 34 User Secs 48 Users 16 users preferences 37 statistics 48 Users Screen Basic Options 34 Chains 34 Groups 35 menu bar 34 Menus 34 Statistics 35 status bar 35 User Information 34 Users screen accessing 33 Busy Chain 47 Busy Message? 46 Calls 48 Comment 44 Conn Secs 48 Copy Messages To 45 Created 47 Current Greeting 46 D/T 46 Delay 47
118 Administering [email protected] Dir Name 1 44 Dir Name 2 44 displaying 34 Do Not Disturb 45 Done Chain 47 Extension field 44 field definitions 44 Guests 46 ID Call? 46 Logins 48 Mailbox 44 Maximum Rings 45 Menus 47 Message Volume 45 Messages Current 47 Messages Maximum 47 Messages Total 47 Name/Ext? 47 Notifies 48 RNA Chain 47 Saved 47 Screen Calls? 45 Security Code 44 statistical information 35 Statistics Started 48 Store Messages? 45 Transfers 48 User Secs 48 uses fraudulent iii information system 1 off-duty attendant 1 primary attendant 1 secondary attendant 1 voice messaging center 1 utilities BACKREST.EXE 85 DELUSERS.EXE 85 GREP.EXE 87 HISTORY.BAT 91 JOVE.EXE 88 LESS.EXE 90 LIST_DEL.EXE 86 MSGLIST.EXE 86 SHUTDOWN.BAT 91 TAIL.EXE 91 VMBEDIT.EXE 87 V Variable notification record field 57 variable notification 57 Variable field notification records 52 version 16 viewing files 90, 91 VMB.DAT editing 87 VMBEdit utility 87 VMBEDIT.EXE 87 voice notification 60 voice boards defined 110 voice forms defined 110 voice messaging center 1 voice notification defined 110 voice processing system 1 volume messages 45 W waiting before notification 57 between greeting and next ac- tion 47 between notification 57 between scheduled changes 70 warranty ii web site 9 widths columns in reports 75