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Amanda Work Group Norstar Work Place Instructions Manual

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    							Index 113
    editing
    files
     88
    notification templates 87
    VMB.DAT 87
    emergency lists
    notification
     64
    employee directory 29, 31, 39, 44
    employee directory mailbox
    defined
     106
    empty strings
    defined
     106
    Enabled
    notification record field
     57
    scheduling field 70
    Enabled field
    notification records
     52
    enabling
    notification records
     57
    scheduling records 70
    end user
    support
     9
    ending times
    notification
     57
    ERROR 17
    errorlevel
    defined
     106
    examples
    notification records
     59
    report 74
    EXECUTE 17
    execution error
    defined
     106
    exitcode
    defined
     106
    Extension
    scheduling field
     70
    Extension field 44
    scheduling 70
    F
    FATAL
     17
    Faxes 16
    faxing
    files
     19
    fields
    Auto screen
     70
    changing settings 35
    Notify screen 57
    numbering for reports 75
    files
    backing up Amanda
     85
    copying 19
    displaying 90, 91
    editing 88
    faxing 19
    restoring Amanda 85
    searching for strings 87
    tracing 87
    viewing 90, 91
    FIND 17
    flash time
    defined
     106
    flash-hook
    defined
     106
    floppy disk drive
    defined
     106
    From and To
    notification record field
     57
    G
    general mailbox
     45
    general protection fault
    defined
     106
    glare
    defined
     106
    GREETING 17
    Greeting
    scheduling field
     70
    greetings
    caller instructions
     28
    changing automatically 23, 71
    company 22, 93
    employee directory 32
    locking 46
    maximum length 46
    recording 22
    samples for mailbox 990 23
    samples for mailbox 991 29
    scheduling 70
    Grep utility 87
    GREP.EXE 87
    Groups
    Users screen
     35
    groups
    notification
     64
    Guests 46
    H
    Hang up Mailbox
     22
    HANGUP 17
    hangup supervision
    defined
     105
    hard disk
    defined
     107
    hard drive
    defined
     107
    hearing
    system status
     82
    Help
    F1
     35
    history
    installation
     91
    HISTORY.BAT 91
    HOLD 17
    holidays
    scheduling greetings
     28
    home
    calling
     62
    hookflash
    defined
     107
    I
    I
    command-line options
     11
    ID Call? 46
    identifying
    called party
     46
    IDLE 17
    inband signaling
    defined
     107
    information system 1
    informational
    mailboxes
     3, 35, 41
    informational mailbox
    defined
     107
    installation
    support
     9
    installing
    history
     91
    instructions 94
    setup sheets 95
    integer
    defined
     107
    Integration Helper
    defined
     107
    integration timeout
    defined
     107
    Interactive Voice Response See 
    IVR
    international sales
     9
    international support 9
    IVR
    defined
     107
    J
    JOVE utility
     88
    JOVE.EXE 88
    jumper pins
    defined
     107
    K
    KSU extension table
     40
    L
    Last
     17
    length
    busy message
     46
    greetings 46
    messages 45
    Less utility 90
    LESS.EXE 90
    lights
    message
     49
    List Comment
    defined
     107
    List Del utility 86
    LIST_DEL.EXE 86 
    						
    							114 Administering [email protected]
    listening
    system status
     82
    locking
    busy message
     46
    Do Not Disturb 45
    greetings 46
    mailboxes 80
    Screen Calls? 45
    User fields 45
    LOGIN 17
    login time
    total
     48
    Logins 48
    defined 108
    logins
    totals
     48
    Logons
    defined
     108
    long pause
    defined
     108
    M
    MAIL
     17
    Mailbox 16
    mailbox
    defined
     108
    general 45
    mailbox 999 22
    computer use of 83
    telephone use of 79
    mailbox checklist 97
    Mailbox Processing diagram 7
    mailboxes
    411
     31, 39, 44
    990 2, 22, 23, 93
    991 3, 28, 29, 94
    997 36
    997 and Norstar 36
    copying 42
    creating automatically 40
    creating from another mailbox 
    42
    creating from template 38
    creation date and time 47
    default values 36
    defined 110
    deleting 43, 85
    description 2
    displaying 43
    extensions 3
    fields 44
    informational 3, 41
    kinds of 2
    locking 80
    modifying 42
    numbering fields for reports 75
    personal 38
    process control 2
    processing 6, 29
    read-only 81
    resetting 81
    setup sheets 100
    statistical information 35
    statistics 48
    table 43
    template for 36
    total logins 48
    total notifies 48
    total times processed 48
    total transfers 48
    unlocking 80
    mailing lists
    deleting
     86
    system-wide 82
    Main screen
    accessing
     11
    Amanda 15
    Calls 16
    CPU usage 16
    Faxes 16
    general information 16
    Mailbox 16
    menu bar 15
    Notify 16
    Port 16
    port status 16
    security 17
    Shutdown 16
    Space 16
    Started 16
    Time 16
    Users 16
    version 16
    making active
    notification records
     57
    scheduling records 70
    making inactive
    notification records
     57
    scheduling records 70
    managing
    reports
     74
    Max Times
    notification record field
     57
    maximum
    messages
     47
    time of busy message 46
    time per greeting 46
    time per message 45
    times notification performed 
    57
    Maximum Rings 45
    MENU
    1-8
     17
    TOP 17
    menu bar
    Auto screen
     67
    defined 108
    Main screen 15
    Reports screen 76
    Users Screen 34
    menu options
    creating
     47
    Menus 47
    Users screen 34
    menus
    setup sheets
     96
    system administrator 79
    message lights 49, 59
    notification 54
    Message Volume 45
    messages
    dates and times
     46
    displaying mailbox statistics 
    86
    maximum at one time 47
    maximum length 45
    reporting mailbox statistics 86
    storing 45
    total since creations 47
    volume 45
    Messages Current 47
    Messages Maximum 47
    Messages Total 47
    messaging center 1
    Method
    notification record field
     57
    MF
    defined
     108
    minutes
    before notification
     57
    between notification 57
    between scheduled changes 70
    modified_call_screening 45
    modifying
    mailboxes
     42, 47
    notification record templates 
    55
    notification records 55
    pager telephone number for no-
    tification
     59
    scheduling records 69
    Variable field for notification 
    59
    monitored transfer
    defined
     108
    MsgList utility 86
    MSGLIST.EXE 86 
    						
    							Index 115
    MTWTFSS
    notification record fields
     57
    scheduling fields 70
    N
    Name and Extension recording
     47
    Name/Ext? 47
    Next Change
    scheduling field
     70
    non-empty strings
    defined
     108
    normal
    notification
     53
    Norstar
    mailbox template
     36
    notification
    active
     57
    activity 16
    changing notification record 
    templates
     55
    changing notification records 
    55
    changing pager telephone num-
    ber
     59
    changing Variable field 59
    comments 57
    creating notification record 
    templates
     51, 52
    creating notification records 
    51, 52, 54
    days of week 57
    dedicated 49
    disabling 57, 58
    disk 57
    disk space 57, 83
    emergency lists 64
    Enabled field 52
    examples of 59
    groups 64
    inactive 57
    message lights 54
    minutes before 57
    minutes between 57
    normal 57
    number of times 57
    pager 60
    pager relayed telephone num-
    ber
     61
    pickup 57
    records needed 50
    relay 57
    relay page 61
    restricted 50
    roving 49
    stopping 57, 58
    system administrator 83
    telephone number 53, 57
    templates 52
    testing record 57
    times 57
    Token Programming Language 
    57
    total successful 48
    types of 57
    urgent 57
    variable 57
    Variable field 52
    voice 60
    notification records
    example
     59
    setup sheets 101
    notification template
    defined
     108
    notification templates
    editing
     87
    Notifies 48
    notifies
    total
     48
    NOTIFY 17
    Notify 16
    Notify After
    notification record field
     57
    Notify Screen
    description
     51
    moving around 51
    Notify screen
    Continue Every
     57
    displaying 51
    Enabled 57
    From and To 57
    Max Times 57
    menu bar 51
    Method 57
    MTWTFSS 57
    notification record fields 57
    Notify After 57
    Title 57
    Type 57
    Variable 57
    null
    defined
     108
    numbering fields
    reports
     75
    O
    off-duty attendant
     1
    on-hook
    defined
     108
    operations
    performed at shutdown
     91
    options, command-line 11
    ordering
    columns in reports
     75
    P
    P
    command-line options
     12
    page numbers
    reports
     73
    pager
    calling
     60, 61
    notification 60
    notification with telephone 
    number
     61
    pagers 49
    notification 53
    password 33
    Amanda 13
    PCPM 17
    defined 108
    personal mailboxes 38
    personal mailing lists
    deleting
     86
    phantom call
    defined
     104
    pickup
    notification
     54
    Port 16
    ports
    defined
     104, 108
    message lights 49
    resetting 17
    status 16
    tracing activity 18
    preferences
    user
     37
    primary attendant 1
    process control
    mailboxes
     2
    processing
    calls
     4
    mailboxes 6
    prompt files
    defined
     108
    Q
    questionnaire
    user
     37
    R
    read-only
    mailboxes
     81
    recording 17
    caller instructions 28
    company greeting 22
    greeting for employee directory 
    32
    Name and Extension recording 
    47
    system announcements 79
    records
    notification setup sheets
     101 
    						
    							116 Administering [email protected]
    reference
    mailbox fields
     44
    reinstalling
    history
     91
    relay
    notification
     53
    reorder tone
    defined
     108
    report templates
    creating
     74
    reporting
    message statistics
     86
    Reports
    MSGLIST.EXE
     86
    reports
    changing column order
     75
    changing column widths 75
    creating 74
    customized 73
    example 74
    managing 74
    numbering fields 75
    page numbers 73
    Reports Screen
    statistical information
     47
    Reports screen
    display
     76
    menu bar 76
    User Information 76
    reset time
    totals
     48
    resetting
    dates
     18
    mailboxes 81
    ports 17
    system date 83
    system time 83
    times 18
    Restarting Amanda 11
    restoring
    Amanda files
     85
    Restrict To
    scheduling fields
     70
    restricted notification 50
    reviewing
    system status
     82
    RING 17
    ring no answer
    scheduling
     70
    ring voltage
    defined
     108
    ringing
    Ring No Answer
     45
    Rings
    scheduling field
     70
    RJ-11
    defined
     103
    RJ-14
    defined
     103
    RJ-XX
    defined
     103
    RNA 17
    RNA Chain 47
    roving notification 49
    running
    Setup
     13
    S
    S
    command-line options
     12
    sales
    dealers
     9
    distribution 9
    international 9
    sample greetings
    mailbox 990
     23
    mailbox 991 29
    sampling rate
    defined
     108
    Saved 47
    saving
    mailboxes
     47
    scheduling
    active
     70
    creating 66
    creating records 68
    days of week 70
    defining 66
    description 65
    disabling 70
    Extension field 70
    greeting changes 23, 71
    greetings 70
    holiday greetings 28
    inactive 70
    minutes before repeating 
    changes
     70
    ring no answer 70
    Screen Calls? 70
    starting dates 70
    stopping 70
    testing record 70
    testing records 66
    time between changes 70
    times 70
    scheduling records
    changing
     69
    modifying 69
    Screen Calls? 45
    locking 45
    scheduling 70
    searching
    files
     87
    secondary attendant 1
    security
    Main screen
     17
    Security Code 44
    security code
    default
     28
    Selected Record’s Fields
    Auto screen
     67
    SEND 17
    service 9
    Setup 13
    setup sheets 95, 100, 101
    menus 96
    Shutdown 16
    shutdown 81
    shutdown operations 91
    SHUTDOWN.BAT 91
    shutting down
    Amanda
     12, 81
    operations 91
    SMDI
    defined
     108
    SMDR
    defined
     109
    Space 16
    Started 16
    starting
    Amanda
     11
    starting dates
    scheduling
     70
    starting times
    notification
     57
    scheduling 70
    Start-up, system 11
    Statistics
    Users screen
     35
    statistics
    mailboxes
     48
    Statistics Started 48
    Status 16
    status bar
    Users screen
     35
    status bars
    defined
     109
    stopping
    notification records
     57, 58
    scheduling records 70
    Store Messages? 45
    storing
    messages
     45
    strings
    defined
     109
    searching files 87 
    						
    							Index 117
    substrings
    defined
     109
    supervised transfer
    defined
     109
    support 9
    end user 9
    installation 9
    international 9
    system administration 9
    Token Programming Language 
    10
    system
    busy message
     46
    date and time 83
    voice processing 1
    system administration
    support
     9
    System Administrator
    deleting lists
     86
    system administrator
    mailbox 999
     79, 83
    menu options 79
    notification 83
    system announcements
    deleting
     80
    recording 79
    system integration patterns
    defined
     109
    system status
    listening
     82
    system-wide
    mailing lists
     82
    T
    T
    command-line options
     12
    Tail utility 91
    TAIL.EXE 91
    taskbar
    defined
     109
    telephone number
    for notification
     53, 57
    telephones
    number for pager
     61
    templates
    997 and Norstar
     36
    creating notification 52
    creating notification records 
    from
     54
    notification records 52
    testing
    notification records
     57
    scheduling records 66, 70
    Time 16
    time
    before notifications
     57
    between greeting and next ac-
    tion
     47
    between notifications 57
    between scheduled changes 70
    busy message maximum 46
    greeting maximum 46
    last reset of totals 48
    message maximum 45
    timed break recall
    defined
     109
    times
    between scheduled changes
     70
    message 46
    notification 57
    number of notifications 57
    resetting 18
    resetting system 83
    scheduling 70
    Title
    notification record field
     57
    token
    defined
     109
    Token Programming Language
    notification
     57
    support 10
    Tokens
    Token Programming Language
     
    44
    tokens
    token programming language
     3
    tone patterns
    defined
     109
    toolbars
    defined
     109
    totals
    connection time
     48
    current messages 47
    last reset time 48
    login time 48
    logins 48
    messages 47
    messages at one time 47
    notification 48
    times mailbox processed 48
    transfers 48
    trace
    defined
     109
    trace files
    copying
     19
    trace mode 11
    tracing
    files
     87
    port activity 18
    trademarks ii
    transfer dia ltone
    defined
     110
    Transfers 48
    transfers
    total per mailbox
     48
    turnkey system
    defined
     110
    Type
    notification record field
     57
    U
    uninstalling
    history
     91
    unlocking
    mailboxes
     80
    unsupervised transfer
    defined
     104
    updating
    mailboxes
     42, 47
    notification record templates 
    55
    notification records 55
    pager telephone number for no-
    tification
     59
    Variable field for notification 
    59
    urgent
    notification
     54
    User fields 44
    User Information
    Auto screen
     67
    Reports screen 76
    Users screen 34
    User Secs 48
    Users 16
    users
    preferences
     37
    statistics 48
    Users Screen
    Basic Options
     34
    Chains 34
    Groups 35
    menu bar 34
    Menus 34
    Statistics 35
    status bar 35
    User Information 34
    Users screen
    accessing
     33
    Busy Chain 47
    Busy Message? 46
    Calls 48
    Comment 44
    Conn Secs 48
    Copy Messages To 45
    Created 47
    Current Greeting 46
    D/T 46
    Delay 47 
    						
    							118 Administering [email protected]
    Dir Name 1 44
    Dir Name 2 44
    displaying 34
    Do Not Disturb 45
    Done Chain 47
    Extension field 44
    field definitions 44
    Guests 46
    ID Call? 46
    Logins 48
    Mailbox 44
    Maximum Rings 45
    Menus 47
    Message Volume 45
    Messages Current 47
    Messages Maximum 47
    Messages Total 47
    Name/Ext? 47
    Notifies 48
    RNA Chain 47
    Saved 47
    Screen Calls? 45
    Security Code 44
    statistical information 35
    Statistics Started 48
    Store Messages? 45
    Transfers 48
    User Secs 48
    uses
    fraudulent
     iii
    information system 1
    off-duty attendant 1
    primary attendant 1
    secondary attendant 1
    voice messaging center 1
    utilities
    BACKREST.EXE
     85
    DELUSERS.EXE 85
    GREP.EXE 87
    HISTORY.BAT 91
    JOVE.EXE 88
    LESS.EXE 90
    LIST_DEL.EXE 86
    MSGLIST.EXE 86
    SHUTDOWN.BAT 91
    TAIL.EXE 91
    VMBEDIT.EXE 87
    V
    Variable
    notification record field
     57
    variable
    notification
     57
    Variable field
    notification records
     52
    version 16
    viewing
    files
     90, 91
    VMB.DAT
    editing
     87
    VMBEdit utility 87
    VMBEDIT.EXE 87
    voice
    notification
     60
    voice boards
    defined
     110
    voice forms
    defined
     110
    voice messaging center 1
    voice notification
    defined
     110
    voice processing system 1
    volume
    messages
     45
    W
    waiting
    before notification
     57
    between greeting and next ac-
    tion
     47
    between notification 57
    between scheduled changes 70
    warranty ii
    web site 9
    widths
    columns in reports
     75 
    						
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