Amanda Work Group Norstar Work Place Instructions Manual

							Appendix A:
Setup Sheets
 Company Greeting Example
Mailbox 990 Preassigned
GreetingThe caller will hear:The greeting will play:
1Thank you for calling _____________
Company Name
8:00 A.M. to 5:30 P.M.
Monday through Friday
2Thank you for calling ______________. 
Company Name
Our office is now closed.
5:30 P.M. to 8:00 A.M.
Monday through Friday
8:00 
A.M. Saturday 
through 
8:00 
A.M. Monday
3Thank you for calling ____________.
Company Name
You have reached us on a company holiday. Our staff 
wishes you a safe and happy holiday.
8 A.M. to 8 P.M. on the 
holiday
If the holiday is a three-
day weekend:  8 
A.M. Sat-
urday through 8 
P.M. 
Monday 
						

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    Setup Sheets
Caller Instructions Example
Mailbox 991 Preassigned
Because of the seamless transfer from 990 to 991, 
the caller hears these instructions immediately following the main greeting.
Mailboxes assigned to menu choices:
GreetingThe caller will hear:The greeting will play:
1For Sales, please press 1; for Service, press 2; for Ad-
ministration, press 3; for Office Hours, press 4. If you 
know your party’s extension, you may enter it at any 
time or remain on the line for the operator.8:00 A.M. to 5:30 P.M.
Monday through Friday
2If you know your party’s extension you may enter it at 
any time. Our hours are _______________________. 
Press 411 for an employee directory or remain on the 
line to leave a message or request information.5:30 P.M. to 8:00 A.M.
Monday through Friday
8:00 
A.M. Saturday 
through 
8:00 
A.M. Monday
If Caller PressesMailboxComments
0 Transfers to (0Operator: Rings operator’s telephone.
1 Transfers to (1001Sales: Rings Sales telephone.
2 Transfers to (1002Service: Rings Service telephone.
3 Transfers to (1003Administration: Rings Administration telephone. 
4 Transfers to (1004Office Hours: Information mailbox (with Do Not Disturb On 
and Store Messages set to No); plays greeting 1 which tells of-
fice hours. 
						

							Appendix A: Setup Sheets95
    Setup Sheets
Mailbox with Greetings
Mailbox Number: __________
Comment: ________________
.
GreetingThe caller will hear:Greeting plays:
1Time:
Days:
2Time:
Days:
3Time:
Days:
—Master Copy—
      Make copies of this sheet prior to filling it out. 
						

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    Setup Sheets
Mailbox with Menu
Mailbox Number: __________
Comment: ________________
Mailboxes assigned to menu options:
If Caller PressesMailboxComments
0 transfers to 
1 transfers to 
2 transfers to 
3 transfers to 
4 transfers to 
5 transfers to 
6 transfers to 
7 transfers to 
8 transfers to 
9 transfers to 
—Master Copy—
      Make copies of this sheet prior to filling it out. 
						

							Appendix A: Setup Sheets97
    Setup Sheets
General Mailbox Checklist
MailboxPurpose
0Reserved for Operator
1
2
3
4
5
6
7
8
9 
						

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MailboxPurpose
—Master Copy—
      Make copies of this sheet prior to filling it out. 
						

							Appendix A: Setup Sheets99
1Before using mailbox 994, you must create it. Of the preassigned mailboxes, this one is not shipped with 
Amanda.
4llReserved for Employee Directory
990Reserved for Main Greeting
991Reserved for Caller Instructions
992Reserved
993Reserved
994Reserved
995Reserved for Future Delivery
996Reserved
997Reserved
998Reserved for Direct Send to Voice Mail
999Reserved for System Administration
MailboxPurpose 
						

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    Setup Sheets
Mailbox Settings
Chain examples:
999 performs a hang-up;
991 returns to Instructions
Mail-
boxExten-
sion
Store 
Mes-
sages
Yes/NoDo Not 
Disturb
On/OffCall 
Screen-
ing
Yes/No
First NameLast NameRNA 
ChainBusy 
ChainDone 
Chain
—Master Copy—
      Make copies of this sheet prior to filling it out. 
						

							Appendix A: Setup Sheets101
    Setup Sheets
Notification Records
System actions to notify users of calls or messages in addition to ringing their extensions.
N
OTE:What do you dial to get an outside line? ____________
NameMailbox
(Mail-
box)Notify Method
How will the user be notified?
Voice, Message Lights, Pager, 
Relay, etc.
Notification Number 
(Variable)
Number or instructions 
for notification
(Pager, Extension, etc.)
Mary W.130Pager: 9, %V W(3,P)-% U#18005551212
—Master Copy—
      Make copies of this sheet prior to filling it out. 
						

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