Amanda Work Group Features Instructions Manual

Chapter 3: Using Amanda Unified Messenger 53
 Fast Forward
 Pause/Resume
Stop
 Compose Voice Mail
 Amanda Mailbox Settings
4. Do one of the following to move each button to the Toolbar Buttons list box (and, 
therefore, to the toolbar):
  Double-click each button.
 Select each button in turn, then click Add->.
5. Click Close.
TIP:You might want to add a Separator between your e-mail application’s 
last toolbar button and your Amanda Unified Messenger button and be-
tween Amanda Unified Messenger’s...

54 Using [email protected]/Windows Workstation Features
2. Click Amanda Mailbox Settings   on the toolbar, the Amanda Message menu, or 
the Tools menu.
The Amanda Mailbox Settings dialog box appears.
3. Click the Sound Interface tab. 
4. Select the mailbox for which you are setting sound interface options from the Mail-
box drop-down list box. 
Most people have only one mailbox and do not need to change the current setting.
5. From the Playing group box, select the Use Speakers or Use Telephone option...

Chapter 3: Using Amanda Unified Messenger 55
Then, when you do not answer your telephone, Amanda plays your current greeting. 
When your extension is busy, Amanda plays your custom busy greeting. To identify you 
and/or your mailbox, Amanda plays your name and extension recording.
If you are screening call from your workstation, you control which greeting the caller 
hears as you transfer the call, put the caller on hold, or ask the caller to leave a message.
Sample Greetings
This section contains sample...

56 Using [email protected]/Windows Workstation Features
“Chris Wang of Homestead, Inc. will be out of town until Monday, May 5th. My associate, 
Matthew Lee, is handling all my business calls. Call Matthew at Extension 557 or leave 
him a detailed message at the tone.”
Custom Busy Greeting
By default, Amanda plays a standard busy greeting when your telephone is busy—unless 
you are screening calls.
If your Amanda system administrator allows custom busy greetings, you can create a more 
personalized busy...

Chapter 3: Using Amanda Unified Messenger 57
 To create and use a custom busy greeting:
a. Select the Custom Busy On check box.
b. From the Edit Greetings group box, select the Custom Busy option but-
ton.
 To create a name and extension recording:
- From the Edit Greetings group box, select the Name And Extension op-
tion button.
5. Click Edit.
The Edit Greeting dialog box appears.
6. If you selected General and a personal greeting, type a name for the greeting in the 
Greeting Name text box.
Use a...

58 Using [email protected]/Windows Workstation Features
Setting Your Current Greeting
When you do not answer your telephone, Amanda asks the caller to leave a message. 
Amanda plays your current greeting. You can record (or import .WAV files for) up to 
seven greetings. You can also use the system greeting as your current greeting.
If you are screening calls, you can select any of these greetings to be played as Amanda 
asks the caller to leave a message. However, the default is your current greeting....

Chapter 3: Using Amanda Unified Messenger 59
2. Click To….
The Address Book dialog box appears.
3. Select Addresses for the appropriate Amanda server and use the address book to 
select recipients.
You are not restricted to using Amanda users. For example, you can sent this message 
as e-mail to e-mail addresses.
4. (Optional) To send this message at a specific time in the future (rather than immedi-
ately), click Date….
The Future Delivery of Message dialog box appears.
To select the future date and...

60 Using [email protected]/Windows Workstation Features
8. (Optional) Select the Read Receipt check box to have a Read Receipt message sent to 
you whenever a recipient reads this message (or marks it read).
9. To record your message, click Record   on the toolbar or Player menu.
Do one of the following:
 Speak clearly into your workstation’s microphone.
Then click Stop   on the toolbar or Player menu.
 Answer your extension and follow the recording instructions provided by 
Amanda.
10. To import a...

Chapter 3: Using Amanda Unified Messenger 61
5. Select Open from the Actions list box. Then click Edit….
The Editing Action For Type dialog box appears.
6. Notice what application appears in the Application Used To Perform Action text box.
Listening to Voice Messages
You will find incoming voice mail messages in your Amanda mailbox’s Current Messages 
folder. Deleted messages (until you log off) are in the Deleted Messages folder and can 
still be listened to.
If an outside call has a subject, it is the...

62 Using [email protected]/Windows Workstation Features
5. If you change the subject (for example, to remind yourself who placed an outside call 
or what the call was about): 
Click Save   on the toolbar or File menu.
T
IP:Click Previous   and Next   to rotate from message to message.
Identifying the Application that Plays Messages
When you listen to a voice message, Amanda Unified Messenger starts the application 
your workstation has set for playing .WAV files. This is usually Sound Recorder...