Amanda Work Group Features Instructions Manual

Chapter 2: Using Amanda Messenger 33
The options that you can control can be changed using Amanda Messenger or using the 
telephone. For more information, see 
Using [email protected]/Windows Telephone 
Features
.
To view basic options:
 On the Options menu, click Basic Options…
The Basic Options dialog box displays the options that are described in the following 
table.
Basic Options
OptionDescription
Do Not DisturbWhen this check box is selected, Amanda plays the Ring No Answer (RNA) 
greeting without...

34 Using [email protected]/Windows Workstation Features
Managing Waiting Calls
 If a call arrives while you are using your extension and you use the Manage Waiting Calls 
feature, the Waiting Calls dialog box appears on your workstation. 
Use it to:
 Connect to the waiting caller (after you terminate the current call)
 Transfer the caller to a coworker
 Place the caller on hold
 Have Amanda take the caller’s message
Preparing for Waiting Calls
For minimal preparation for managing waiting calls,...

Chapter 2: Using Amanda Messenger 35
5. By default, the Waiting Call dialog is made active, even if Amanda Messenger is min-
imized. It is best to keep Make Window Active and Restore if Minimized selected. 
 To hear a beep, select beep then click OK.
6. Click Configuration… to streamline the way waiting calls are processed. Save your-
self (and your caller) time by deciding in advance about:
 Which greeting to play when you want to:
Put the caller on hold
Have the caller leave a message
Transfer the...

36 Using [email protected]/Windows Workstation Features
Amanda Messenger will automatically play this greeting whenever you respond to a 
waiting call with this type of response.
4. Repeat steps 2 and 3 for other types of call responses.
To specify a single coworker:
1. Click Configuration….
The Waiting Call Configuration dialog box appears.
2. Click the Edit... button beside Transfer to Mailbox.
The Transfer Mailbox dialog box appears.
3. Select the mailbox (or select prompt to postpone the selection of...

Chapter 2: Using Amanda Messenger 37
To listen to the name and company name of your caller:
1. From the Waiting Calls dialog box, click Play Name.
Note:Play Name is not available if Use Speakers is not a selected work-
station option.
2. Do one of the following procedures.
To place this waiting call on hold:
1. From the Waiting Calls dialog box, click Hold.
The Hold Greeting dialog box appears.
2. Select the greeting that Amanda will play to your caller from the Greeting list box.
3. Click Hold.
After...

38 Using [email protected]/Windows Workstation Features
The Take Message Greeting dialog box appears.
2. Select the greeting that Amanda will play to your caller from the Greeting list box.
3. Click Take Message.
T
IP:Configure Manage Waiting Calls to use either your usual RNA (Ring No 
Answer) greeting or a specially recorded take-message greeting (one of 
your greetings) automatically. 
To transfer this call to a coworker:
1. From the Waiting Calls dialog box, click Transfer.
The Transfer Greeting...

Chapter 2: Using Amanda Messenger 39
The Transfer Greeting dialog box displays your greetings.
5. Select a greeting then click OK.
T
IP:Record a special transfer greeting (one of your greetings) and con-
figure Manage Waiting Calls to use it automatically. 
Managing Greetings
Amanda provides a system Ring No Answer (RNA) greeting and a system busy greeting 
for when you do not answer or your extension is busy. Amanda also provides a default 
Name and Extension recording that identifies you by your...

40 Using [email protected]/Windows Workstation Features
To change the greeting:
1. On the Options menu, click Greetings…
The Greetings dialog box appears.
2. Select the greeting to be used from the Greeting drop-down list box.
The Maximum Length text box defines the maximum number of seconds allowed for 
each greeting. You cannot change this. It is under the control of the Amanda system 
administrator.
Controlling the Busy Greeting
You can use the system busy greeting or your own custom busy greeting (if...

Chapter 2: Using Amanda Messenger 41
3. If you select Greeting, you also select the greeting to be played from the Greeting 
drop-down combo box.
(You have up to seven personal greetings and the system greeting to choose from.)
4. Click Play.
Amanda Messenger plays the greeting or calls you on the telephone to play the greet-
ing.
Recording a Greeting or Name and Extension Recording
You can record greetings or your Name and Extension recording using your telephone or 
your workstation’s sound card....

42 Using [email protected]/Windows Workstation Features
can set the Stereo Import Conversion preference. See “Setting Up Amanda Messenger” 
and “Stereo Import Conversion,” earlier in this chapter for more information about 
converting .WAV files.
To import a .WAV file as a greeting or your Name and Extension recording:
1. On the Options menu, click Greetings…
The Greetings dialog box appears.
2. Select Greeting, Name and Extension, or Custom Busy.
3. If you select Greeting, you also select the greeting...