Amanda Work Group Features Instructions Manual

Chapter 3: Using Amanda Unified Messenger 63
To edit the subject:
1. Type a new subject in the Subject text box.
2. Click Save Changes   on the toolbar or File menu. 
Archiving Message Components
From the Amanda Message form, you can archive a voice component as a .WAV file or a 
fax component as a .TIF file.
To archive a message component:
1. Select the component from the Amanda Message form.
2. Select Archive Component... from the File menu. 
3. Select a name and location for the new .WAV or .TIF...

64 Using Amanda@Work.Group/Windows Workstation Features
Using Do Not Disturb
When Do Not Disturb is on, Amanda immediately asks all of your callers to leave a 
message.
If your Amanda system administrator allows you to control the Do Not Disturb setting, 
you can turn it on and off using either Amanda Unified Messenger or your telephone. 
(Your Amanda system administrator can also change this feature.)
To turn Do Not Disturb on or off:
1. Click Amanda Mailbox Settings   on the toolbar, the Amanda Message...

Chapter 3: Using Amanda Unified Messenger 65
NOTE:When a mailbox has both call screening and called party identification 
on, the modified_call_screening option controls whether Amanda an-
nounces only the name and extension of the called party or both that and 
the name and company of the caller. If the modified_call_screening op-
tion has been set to false, you hear both. Your Amanda system adminis-
trator controls this option.
Playing Date and Time of Message
By default, Amanda plays the date and time...

66 Using Amanda@Work.Group/Windows Workstation Features
To undelete a message:
 Do any one of the following:
- Double-click the message in the Deleted Messages folder. 
From the Amanda Message form, click Undelete on the File menu.
- Drag the messages to be undeleted from the Deleted Messages folder to the Cur-
rent Messages folder.
Screening Incoming Calls
You can screen incoming calls—either using your telephone, workstation, or both.
If you use your telephone, you can only screen calls that you...

Chapter 3: Using Amanda Unified Messenger 67
5. Select the Screen Calls Using Telephone check box.
6. Click Apply or OK.
Screening a Call (over your telephone)
To screen a call via the telephone:
 Amanda asks each caller for a name and company before dialing your telephone 
extension.
When you answer, you hear “Your caller is” followed by the name and company 
recording.
Then you hear, “To accept this call, press 1. To reject this call, press 2 and hang up. To 
transfer this call with notification,...

68 Using Amanda@Work.Group/Windows Workstation Features
6. Decide when to screen calls by selecting either of the following:
 Select the Only When Busy option button to screen calls only when your tele-
phone is busy. This is similar to a “Call Waiting” feature.
 Select the Always option button to screen all calls.
7. Let Amanda know what to do if call screening times out before you select an action. 
Select one of the following:
 Have Amanda dial your extension by selecting the Route To Extension...

Chapter 3: Using Amanda Unified Messenger 69
The Show Names From The drop-down list box defaults to the address book for 
the correct mailbox.
c. Use the Type Name Or Select From List text box or list box to locate the 
Amanda mailboxes to which you will transfer calls.
d. Double-click the mailbox (or select the mailbox and click To->) to add it to 
the Transfer List box.
N
OTE:You can select a mailbox then click Properties to find out more 
about its owner.
Do not use the Find... button. It cannot...

70 Using Amanda@Work.Group/Windows Workstation Features
The Call List box has the following columns:
To screen a call on your workstation:
1. If you have speakers, click Play Name to hear the caller’s name and company.
2. Based on the caller’s description, you do one of the following:
 Connect to the caller:
a. If you are currently taking to a caller, end that call and hang up.
b.  On the Amanda Call Control for Unified Messenger window, click Con-
nect.
c. Answer your telephone when it rings.
T
IP:To...

Chapter 3: Using Amanda Unified Messenger 71
The default is your custom busy greeting or, if you have no custom 
busy (or if custom busy is turned off), the default is the system busy 
greeting (“To leave a message, press *. To try another extension, en-
ter it now. To continue holding, please stay on the line.”).
b. Click Hold.
c. (Optional) Click Set Description....
The Enter Call Description dialog box appears.
 Type the name of the caller or some other descriptive text in the 
Description text box....

72 Using Amanda@Work.Group/Windows Workstation Features
Using the Call History Folder
For each call that you screen on your workstation, an entry appears in the Call History 
folder. As shown in the next figure, the Amanda Message - Call History form displays 
information about the call, such as the date and time of the call, the action taken, and any 
description of the call you have entered.
You can click Play Name and Company Recording to hear the name and company of the 
caller. You can click Open...