Amanda Work Group Features Instructions Manual
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Using Am [email protected]/ Windows Workstation Features Version 3.xx User’s Guide: 9/01 Edition
ii Using [email protected]/Windows Workstation Features Copyright and Trademark Notices Copyright 1998–2001 The Amanda Company. All Rights Reserved. This guide and the software described herein are copyrighted with all rights reserved. No part of this publication may be reproduced, transmitted, stored in a retrieval system, or translated into any language in any form by any means without the prior written permission of The Amanda Company. Amanda and Amanda@ are registered trademarks and sales trademarks of The Amanda Company. Other brand names and product names are trademarks or registered trademarks of their respective owners. Limited Warranty on Software The Amanda Company warrants the media on which the software is recorded to be free from defects in materials and faulty workmanship for a period of 90 days from the date the software is delivered. If a defect in the media should occur during this period, you may return the media to The Amanda Company and The Amanda Company will replace the media without charge. THE AMANDA COMPANY MAKES NO WARRANTIES (OTHER THAN THOSE SET FORTH ABOVE) TO ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT OR ANY DERIVATIVES THEREOF OR ANY SERVICES OR LICENSES AND DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, PERFORMANCE, NONINFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. THE AMANDA COMPANY WILL NOT BE LIABLE FOR ANY BUG, ERROR, OMISSION, DEFECT, DEFICIENCY, OR NONCONFORMITY IN ANY SOFTWARE. THE SOFTWARE IS LICENSED “AS IS,” AND THE PURCHASER ASSUMES THE ENTIRE RISK AS TO ITS QUALITY AND PERFORMANCE. IN NO EVENT AND NOTWITHSTANDING ANY DOCUMENT, REPRESENTATION, OR OTHERWISE, SHALL THE AMANDA COMPANY BE LIABLE TO YOU FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONTINGENT, OR CONSEQUENTIAL DAMAGES, INCLUDING DAMAGES FROM LOSS OR CORRUPTION OF DATA, INTERRUPTED USE, LOST PROFITS, COST OF PROCURING SUBSTITUTE GOODS, TECHNOLOGY OR SERVICES, EVEN IF THE AMANDA COMPANY OR AN AUTHORIZED AMANDA COMPANY DEALER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT THE AMANDA COMPANY’S LIABILITY ARISING OUT OF CONTRACT, NEGLIGENCE, STRICT LIABILITY, WARRANTY, OR OTHER LEGAL OR EQUITABLE THEORY SHALL NOT EXCEED ANY AMOUNTS PAID BY YOU FOR THIS PRODUCT. Any written or oral information or advice given by Amanda Company dealers, distributors, agents, or employees will in no way increase the scope of this warranty, nor may you rely on such oral or written communication. Some states do not allow the exclusion or limitation of implied warranties or liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This Agreement shall be governed by the laws of the State of California without regard to the conflicts of laws or provisions thereof.
iii Fraudulent Usage Advisory Although the Amanda software is designed to resist fraudulent usage, including unauthorized access to a long distance network, no product, including the Amanda software, is able to prevent such unauthorized usage. The Amanda software is likewise unable to prevent such uses as may constitute an invasion of privacy or other tort. THE AMANDA COMPANY MAKES NO EXPRESS OR IMPLIED WARRANTY AGAINST UNLAWFUL OR UNAUTHORIZED USE OF YOUR AMANDA SYSTEM OR ITS CAPABILITIES AND HEREBY DISCLAIMS ALL LIABILITY ARISING FROM SUCH USE. YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD THE AMANDA COMPANY HARMLESS FOR ANY UNAUTHORIZED OR FRAUDULENT USE OF YOUR LICENSED AMANDA SOFTWARE. THE AMANDA COMPANY 13765 ALTON PARKWAY, UNIT F IRVINE, CA 92618 TELEPHONE (949) 859–6279 FAX (949) 859–4380 Conventions This manual uses the following terminology and conventions: AmandaThe name by which this manual refers to the Aman- [email protected]/Windows system to make reading about the system easier. callerSomeone who calls into Amanda. A caller often ob- tains information, leaves a message for someone, and/or provides information. userSomeone with an extension that Amanda transfers calls to and/or stores messages for. A user can ac- cess Amanda to play, delete, and send messages as well as set personal options such as Do Not Disturb.
iv Using [email protected]/Windows Workstation Features
Contents Copyright and Trademark Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Limited Warranty on Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Fraudulent Usage Advisory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Chapter 1: Installing Amanda Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Introducing the Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Installing Amanda Messenger and Amanda Dialer . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Installing Amanda Unified Messenger. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Installing Amanda Fax 32 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 In Windows 9x and Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 In Windows NT or 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Installing the 16-bit Amanda Fax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 In Windows 3.11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 In Windows 95 and Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Chapter 2: Using Amanda Messenger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Logging On to Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Logging Back On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 More Than One Logon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Changing Your Security Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Message Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Understanding Information Columns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Resizing and Reordering Columns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Sorting Rows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Setting Up Amanda Messenger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Setting Play/Record Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Converting from Stereo to Mono . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Being Notified about New Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Displaying Mailbox Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Saving New Messages Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Prompt to Empty Trash Bin on Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Managing Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Playing or Viewing a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Saving a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Deleting a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Composing a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Using Message Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Sending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Forwarding a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Replying to a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Managing Fax Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Managing Mailing Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
vi Using [email protected]/Windows Workstation Features Viewing Message Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Controlling Call Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Changing Basic Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Managing Waiting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Preparing for Waiting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Managing a Call after Minimal Preparation . . . . . . . . . . . . . . . . . . . . . . . . 36 Managing Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Controlling the Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Controlling the Busy Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Playing a Greeting or Name and Extension Recording . . . . . . . . . . . . . . . . 40 Recording a Greeting or Name and Extension Recording . . . . . . . . . . . . . . 41 Importing a Greeting or Name and Extension Recording . . . . . . . . . . . . . . 41 Naming an Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Viewing General Mailbox Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Managing Guests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Using the Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 System menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Edit menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 View menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Messages menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Play menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Fax menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Options menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Window menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Help menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Using Toolbar Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Using Player Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Chapter 3: Using Amanda Unified Messenger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Logging On to an Amanda Voice Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Adding to the Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Changing Your Security Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Setting Sound Interface Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Managing Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Sample Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Work-hours Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 After-hours Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Away-from-the-office Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Custom Busy Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Name and Extension Recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Creating Greetings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Setting Your Current Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Managing Voice Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Creating a Voice Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Identifying the Application that Records Messages . . . . . . . . . . . . . . . . . . 60 Listening to Voice Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Identifying the Application that Plays Messages . . . . . . . . . . . . . . . . . . . . . 62 Viewing Fax Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Editing the Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Archiving Message Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Replying to an Amanda Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Forwarding an Amanda Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Using Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
vii Identifying the Person Being Called. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Playing Date and Time of Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Deleting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Screening Incoming Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Setting Up Call Screening (for your telephone) . . . . . . . . . . . . . . . . . . . . . . . . . 66 Screening a Call (over your telephone) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Setting Up Call Screening (for your workstation) . . . . . . . . . . . . . . . . . . . . . . . 67 Screening a Call (using your workstation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Using the Call History Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Editing the Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Creating Personal Distribution Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Reading Mailbox Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Using the Your E-mail Application’s Forward and Reply Form . . . . . . . . . . . . . . . . 74 Turning Off WordMail as the Editor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Chapter 4: Using Amanda Dialer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Starting and Exiting Amanda Dialer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Setting Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Dialing Numbers from Windows Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 With Windows 3.11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 With Windows 95, 98 or NT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Chapter 5: Using Amanda Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Introducing Amanda Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Caveats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Using the 32-bit Amanda Fax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Sending a Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Saving a Fax as a TIFF File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Saving a Fax as a Fax File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Sending a Fax Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Using the 16-bit Amanda Fax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Sending a Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Saving a Fax as a Fax File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Sending a Fax Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
viii Using [email protected]/Windows Workstation Features
Chapter 1: Installing Amanda Clients Introducing the Clients Amanda’s 16-bit client applications were originally designed for Windows 3.11. However, they run fine on Windows 95, Windows 98, and Windows NT. Amanda Unified Messenging is a 32-bit application. There are two versions of Amanda Fax, both a 16-bit application and a 32-bit application. The 32-bit applications cannot be installed on Windows 3.11. Amanda Messenger 16-bit application. Allows users to access their messages and manage calls from their workstations as well as by telephone. Amanda Unified Messenger 32-bit application. Allows users to access their voice mail messages from their Microsoft e-mail application. Amanda Dialer 16-bit application. Dials telephone numbers that appear in Microsoft Word for Windows, Microsoft Excel, and other Windows applications. Amanda Fax 32 32-bit application. Allows you to fax anything that you can print from a Windows application. It also allows you to convert the printable item (document, spread sheet, and so forth) into a fax file or a fax message. Amanda Fax 16-bit application with most of the features of Amanda Fax 32. It cannot save a fax as a TIFF file. Installing Amanda Messenger and Amanda Dialer The Amanda Messenger and Amanda Dialer applications can be installed on each user’s workstation. Amanda Messenger and Amanda Dialer can run on Windows 3.11, 95, 98, or NT. To install Amanda Messenger and Amanda Dialer: 1. When Amanda Voice Server was installed, the installation program was placed in a shared folder on the server. From the [email protected]/Windows server, run Clients\ClientInstall.exe. The Welcome dialog appears.
2 Using [email protected]/Windows Workstation Features 2. Click Next>. The Select Client Folder dialog box appears. 3. Use the default path (C:\AMACLNTS) or type (or browse for) another path in the Folder text box. 4. Click Next>. The Select Type of Installation dialog box appears. 5. Select either the Full Install/Re-Install or the Upgrade option button then click Next>. The Select Client Applications dialog box appears.