Amanda Work Group Administration Guide
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Appendix C: Glossary11 3 nullEmpty string or empty value. on-hookWhen a port or extension is ready to take a call. When off-hook, a port or extension is not available to accept calls. PCPMProgrammed Call Progress Monitoring. See supervised call transfer. port (channel)A hardware device in the computer or telephone switching system where data can be accessed. When not prefaced by COM, serial, or parallel, this guide refers to a port created by connecting a telephone port to a voice board. Amanda...
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114 Administering [email protected]/Windows system integration patternsThe patterns expected from the telephone switching system when Amanda is integrated with the telephone switching system. These pat- terns can be defined using Setup option 3 or editing the same ASCII file that contains the dial codes (C:\AMANDA\PBX.DB 1001.PBX). The In- tegration Helper can assist in defining the correct patterns, or you can use the trace facility within Amanda. taskbarA tool used in Windows 95 that helps you...
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Appendix C: Glossary11 5 voice formVoice response to a series of questions that constitute a form. For ex- ample, Amanda might ask a caller for his name, address, and other pertinent information for a mailing label. Using the Q() command in the Token Programming Language, all the caller’s answers can be stored as a message. voice notificationDialing an extension or an outside number and playing the mailbox’s Name and Extension recording and saying the total number of mes- sages and how many of them...
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Symbols %R token 56 %V changing 61 /I command-line options 106 /P command-line options 106 /S command-line options 106 /T command-line options 106 Numerics 411 31, 41, 48 990 3, 26, 97 sample greetings 27 991 4, 29, 98 sample greetings 30 997 mailbox template 37, 38 999 administrator mailbox 15, 33 computer use of 87 displaying 87 recording system announce- ments 83 telephone use of 83 A accessing Amanda 105 Main screen 105 activation key defined 107 Adjust Maximum Rings 48 alphanumeric...
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118 Administering [email protected]/Windows total taken 17 case-sensitive defined 108 CCB defined 108 center voice messaging 1 CHAIN 17 changing busy hold music 84 mailboxes 44, 52 notification execution days 59 notification execution intervals 60 notification execution times 60 notification Method fields 59 notification record templates 59 notification record types 59 notification records 59 notification template titles 59 pager telephone number for no- tification 61 report column order 80 report...
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Index 119 disk notification defined 110 disk space notification 57, 87 displaying current users 19, 22 files 95 mailbox 999 87 mailboxes 36, 37, 45 mailboxes and directory names 45 message statistics 90 status bars 19 toolbars 19 distribution sales 10 Do Not Disturb 48 locking 48 scheduling 73 Done Chain 30, 51 defined 110 DTMF 4 defined 110 E edit block defined 110 editing files 92 notification templates 91 VMB.DAT 91 emergency lists notification 67 employee directory 30, 31, 41, 48 employee...
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120 Administering [email protected]/Windows intervals notification 60 scheduling 72 IVR defined 112 J JOVE utility 92 JOVE.EXE 92 jumper pins defined 112 L LAN defined 112 LANA defined 112 LANA number defined 112 length busy message 50 greetings 50 messages 49 less used with MSGLIST 91 Less utility 95 LESS.EXE 95 lights message 53 List Comment defined 112 List Del utility 90 LIST_DEL.EXE 90 listening system status 85 loading report templates 80 locking busy message 50 Call Screening 49...
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Index 121 modified_call_screening 49 modifying mailboxes 44, 52 notification record templates 59 notification records 59 pager telephone number for no- tification 61 scheduling records 74 Variable field for notification 61 monitored transfer defined 112 moving from mailbox to mailbox 45 MSGLIST used with less 91 MsgList utility 90 MSGLIST.EXE 90 N n_clients 3 Name and Extension recording 50 Name/Ext? 50 naming greetings 47 groups 47 NDIS defined 112 NetBEUI defined 112 NetBIOS defined 112...
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122 Administering [email protected]/Windows Q questionnaire user 39 R range creating mailboxes 44 Read-Only 48 read-only mailboxes 85 real time tracing 21 Record Name and Extension 50 RECORDING 18 recording caller instructions 29 company greeting 26 greeting for employee directory 32 Name and Extension recording 50 system announcements 83 records creating scheduling records 70 notification setup sheets 104 reference Mailbox fields 48, 52 relay notification 56 reorder tone defined 113 report...