Amanda Work Group Administration Guide

Appendix A: Setup Sheets103
    Setup Sheets
Mailbox Settings
Chain examples:
999 performs a hang-up;
991 returns to Instructions
Mail-
boxExten-
sion
Store 
Mes-
sages
Yes/NoDo Not 
Disturb
On/OffCall 
Screen-
ing
Yes/No
First NameLast NameRNA 
ChainBusy 
ChainDone 
Chain
—Master Copy—
      Make copies of this sheet prior to filling it out. 

104 Administering [email protected]/Windows
    Setup Sheets
Notification Records
System actions to notify users of calls or messages in addition to ringing their extensions.
N
OTE:What do you dial to get an outside line? ____________
NameMailbox
(Mail-
box)Notify Method
How will the user be notified?
Voice, Message Lights, Pager, 
Relay, etc.
Notification Number 
(Variable)
Number or instructions 
for notification
(Pager, Extension, etc.)
Mary W.130Pager: 9, %V W(3,P)-% U#18005551212
—Master Copy—...

Appendix B:
Running Amanda from DOS
Starting Amanda from DOS
You can start Amanda from a DOS box—although you may never need to.
Important Note:You can run Amanda as either a service or an application in a 
DOS window. However, before starting Amanda in a DOS win-
dow, make sure that Amanda is not running as a service.
To start Amanda:
1. Open a DOS box. 
2. Change to the Amanda directory (CD C:\AMANDA).
3. Type AMANDA then press Enter.
Next Amanda displays:
Do you want to run [email protected]/Windows...

106 Administering [email protected]/Windows
k To disconnect a user. (Type in the name of the user when 
prompted for it.)
Using Command-line Options
Amanda can be run with a variety of command-line options. The brackets [  ] indicate 
when n is optional. Do not use the brackets in the command-line option. The value n is 
italicized because you must replace it with a number if you use it.
To change the command-line options, you can do either of the following:
 Alter the AMANDA.BAT file that runs Amanda....

Appendix C:
Glossary
Telephony terms, such as station side, CO, single-line, hunt group, pilot number, pickup group, 
coverage path, hookflash, call forward ring-no-answer, call forward busy, DTMF, and tone patterns.
RJ-XXRegistered Jacks. Telephone and data plugs that are registered with the 
Federal Communications Commission (FCC).
RJ-11Telephone jack (or plug) commonly used to connect telephones, mo-
dems, and fax machines. The red and green pair carry the conversation 
for one line. The black and...

108 Administering [email protected]/Windows
back-door attendantAn automated attendant answering specific incoming CO lines dedi-
cated to calls from those callers who do not wish to go through the live 
attendant (receptionist or operator).
blind transfer (unsupervised 
transfer)The execution of an H token (to accomplish a hangup) after dialing an 
extension. This, in effect, releases the call to the extension and is usu-
ally done to make the telephone port available for the next call more 
quickly....

Appendix C: Glossary109
composeTo build a message that consists of components.
data corruptionWhen the contents of some memory location or portions of a file re-
siding on a disk or diskette is damaged and lost. This can occur due to 
power fluctuations, faulty hardware such as motherboard or memory 
chips, or software bugs.
dB levelDecibel level. Used to measure the volume of sound or noise.
DBF fileA file which is in dBase format. Amanda tokens can work with dBase 
format as well as ASCII files. A...

110 Administering [email protected]/Windows
disconnect (hangup) super-
visionThe ability of the telephone switching system to inform Amanda that 
a hangup has occurred on the line. This is normally accomplished by 
the voice board driver, monitoring the loop current and informing 
Amanda of loop current OFF or loop current DROP events. This is be-
cause the default value for the hangup_supervision parameter in the 
System Configuration Options is true. If this parameter is set to false, 
Amanda ignores...

Appendix C: Glossary111
floppy disk driveA storage device, typically referred to as the A or B drive, capable of 
reading and writing information to diskettes (3.5-inch or 5.25-inch). 
Amanda and its associated utilities are distributed on 3.5-inch 1.44 
MB diskettes only. Therefore, the PC designated for Amanda must 
have at least one 3.5-inch 1.44 MB floppy disk drive (A or B).
general protection faultA fault that can cause a program to crash or produce an incorrect re-
sult. The error might be due to...

112 Administering [email protected]/Windows
Interactive Voice Response 
(IVR)A way in which callers can obtain information from a computer data-
base through the use of DTMF. This is common in the banking indus-
try. For example, if you want to know your account balance, you enter 
your account number and your personal identification number when 
prompted. The system you are communicating with confirms your ac-
count number and security code and accesses a database to retrieve 
your account balance....