AltiGen comm MAXCS 88 MaxAgent Manual

MaxAgent Manual 45
Continuing a Meeting Beyond Its Duration Time
When the scheduled meeting time is up, the meeting may continue 
if no other scheduled meeting needs the resources. If another 
meeting is scheduled and the resources are needed for that 
meeting, the current meeting is terminated.
Joining a MeetMe Conference
Users calling from an extension can join a meeting by dialing the 
MeetMe Conference extension number. Users calling through a 
trunk must first dial the company number, then the...

46MaxAgent Manual To record a call — While connected to a call, click the Record 
button, or right-click the call and select Start Recording from the 
context menu. While a call is being recorded, a round red icon 
appears in the call’s Record column. If your system administrator 
has set the Insert Recording Tone option for your extension, 
both parties will hear a tone when the recording begins and every 
15 seconds thereafter.
To pause recording — Right-click the call and select Pause 
Recording.
To...

MaxAgent Manual 47 1. Click the Account button. 
2. In the dialog box, select an account code if a list is displayed, 
and click OK. If a list is not displayed, enter an account code 
in the Enter Account Code field and click OK.
Note:Do not enter an account code while recording; doing so 
will disconnect the call.
To change the account code for a call in progress, repeat the steps 
above, entering the new account code to assign the call to.
Checking Voice Mail
Click the Voicemail tab in the main window...

48MaxAgent Manual Choose Display to indicate whether to show the time of the 
voicemail messages as the local time or the server time (this is 
only offered if the server is in a different time zone).
•New voice mail messages are indicated by a white, closed 
envelope and bold type.
•Heard voice mail messages are indicated by a white, open 
envelope.
•New messages marked urgent are indicated by a red, closed 
envelope. When you have a message marked urgent, the 
MaxAgent icon in the Windows tray and in...

MaxAgent Manual 49 When you listen to a new message, the envelope icon changes 
from closed to open, indicating that the message has been heard, 
and the type font changes from bold to regular. Also, when you 
play a voicemail, MaxAgent shows Play VM in the Call Control 
panel, and shows the play duration . (The duration does not reflect 
fast forwarding or fast rewinding.)
Use the voice mail command buttons to perform the following 
functions:
If you click another message in the list, the current...

50MaxAgent Manual
Returning a Call 
To return the call, select the voice mail and click the Return 
button or click the number in the Number field.
Attaching a Note
To add a note to accompany a voice mail, double-click in the Note 
field and type your note. Or right-click a voice mail entry and 
choose Note from the pop-up menu. Type your note and click OK.
Forwarding Voice Mail
To forward a voice mail to an extension or a VM Group,
1. Select the voice mail and click the Forward button, or right-
click...

MaxAgent Manual 51 Notes:
•Click on the column headings to sort the data.
•If the extension name is configured for an extension, it is 
used to match the search string. If the extension name is 
not configured, then the extension number is used to match 
the search string for this extension.
3. Optionally, you can leave an introductory message. Select the 
Record Introductory Message check box and follow the 
steps below.
4. Click OK to complete the forwarding.
To record an introductory message
1. If you...

52MaxAgent Manual
Choosing Workgroups / Extensions to Monitor
You choose which workgroups to monitor when you log in; see 
“Logging In” on page 7.
To select which extensions you want to monitor, 
1. Click the Monitor tab. 
2. Click Select Extensions near the bottom left corner of the 
page. 
3. Select the check boxes next to the extensions you want to 
monitor; clear those you don’t. Click OK.
Note:In order to see activity for remote extensions on the 
Directory tab, you must add those remote extensions...

MaxAgent Manual 53
Calling or Picking Up Calls
If a monitored extension is Idle (green dot) you can click its 
Extension field to ring the extension.
If a monitored extension is Ringing (red dot), you can click its 
State field to pick up the call.
Viewing the Call History
Click the History tab to view data about handled calls.
Note:Click on the column headings to sort the data.
The History tab displays the following fields:
•Direction — indicates if the call is incoming or outgoing, or 
was a missed...

54MaxAgent ManualAlso, the timestamp for call data is based on the client system, 
while the timestamp for voice mail messages is from MAX 
Communication Server. Thus, the times displayed here may 
not match those in the voice mail view in the main window.
•Duration — the duration of the call. 
•DNIS — DNIS digits collected, if available
•Group — Group number or name
•Note — a note attached to the call. If you entered a note in 
the User Data field of the active call, that note appears here. 
You can...